Care Homes Owned by Sage Care Homes Ltd in Lancashire

Even though it says alcohol free many times residents brought in alcohol the we're even times cameras caught people drunk and nothing was done times are changing at the belmar but slowly

I would also like to thank everyone for the positive experience the students are receiving on their work experience. This is so much appreciated.

Staff very friendly, management welcoming and the home itself is very clean and tidy. Food excellent would highly recommend, dining rooms are lovely, plenty of activities. Good service all in all. Regular staff training. Perfect home.

My mum moved here in November from another care home. The change in Mum is remarkable. She has gone from being in bed most of the time at the other care home to being up and dressed, eating her meals at the table, and interacting with other residents and staff. We are very happy with Hazeldene. The staff are always helpful and management has always addressed any concerns or worries we had regarding Mum. As a family, we would recommend Hazeldene Care Home.

As a family, we are very happy with Hazeldene and would recommend it to others.

Thank you, team.

I have always found the staff to be helpful and friendly. I have always been informed by the staff if the resident has been unwell or had a fall and what treatment has been done. The relative that we have is in the dementia unit, and I know that it is not easy looking after someone with this illness, and I appreciate everything that they do.

The team have taken care of my Dad, engaging and encouraging active participation in activities that would stimulate his mental health and physical well-being. The managers have always taken time to engage and socialise with the residents.

Our family feel that this 'care' home isn't fit to look after anyone, never mind my relative. Every time we visit something is amiss, staff are ignorant and ignore requests you make. The building is dangerous. corridors are uneven, causing the risk of falls to be high. Staff are sparse and some are rude. On one visit the main front door had a note on it stating the lock was broken. This should have been fixed immediately as it caused a massive fire risk to residents, and visitors getting stuck in corridors between rooms behind locked doors. On our last visit a note was on the door 'We have an influenza outbreak' you should wear PPE and a face mask, none were available. We collected our relative for a family meal and they had food over their clothes. Relative had a fellow peer's medication in the room. Residents appear to be placed in a room with other residents without a choice of if they want to sit there and no activities are seen during visits. Always loud music in the lounge restricting conversation during visits.

We did not have a good experience of this care home. Our loved one was left with food all over his hands and table and face from the day before, and was unshaven and not listened to. Some staff were caring, but others behaved as if every request was a burden to their shoulders. Some staff were passive aggressive, leaving our loved one to feel as though they were being a nuisance just to ask to go to the toilet. This led to even worse consequences. It was awful to see the degradation in my family member. We have since moved to another care home with much better results. I would honestly say that Hazeldene were neglectful.

Many thanks.

My mum has been at Willowbank for two years. I couldn't wish for a better place. Lovely grounds where we can sit out in the summer. Her room has recently been decorated and looks much brighter.

Mum is not mobile so hoisted and chaired. She wasted away to 52kg so we booked a time with the manager to discuss, when asked she pulled out post-it notes with random weights on that could have been written that day, very poor. Saw mum whilst there and she had a sore leg, nurse said it was okay (she is another story). The same evening got a call to say mum was in hospital, 2x broken ankle, and scabies. The hospital was concerned, safeguarding issue, and told mum will not be going back there, concerned how she has these injuries if immobile. The home never called to enquire after her, and when l went to empty mum's room, the nurse was in there with another lady, chatting in mum's bedroom. No staff spoke then or since. This is as brief and honest as the site permits, but l could write a book on it, sadly. We as a family are considering our next action.

This is a First class nursing home and well run. Would highly recommend it. Management and staff are all dedicated and very caring, I'm confident my wife is well looked after. Had her 80th birthday there with cake and singing.

Keep up the good work team.

My father-in-law moved into Willowbank in 2022. He has settled even more since the new manager has taken over, both she and the care staff are amazing at the jobs they do! We wouldn't want him anywhere else.

I really couldn't have found a better care home for my dad. Nothing is too much trouble. All the staff are very friendly, and they all generally care. He's been there nearly a year now, and it's a pleasure to see how he has settled in. Thank you, everyone.

I would recommend Willowbank, hands down, to anyone looking into permanent or respite for their loved ones.

Thank you to all the staff at Willowbank; you do an amazing job.

Staff make you feel welcome and always make time to chat with both residents and family members. Staff care about the residents and do the best they can to ensure people are happy and comfortable throughout the day. If staff have had any concerns or worries about anything they ring or speak to us when we are visiting so important information doesn't get missed. Knowing that my father-in-law is happy, settled and has good 24-hour support from people who understand both him and his needs is invaluable.