Care Homes Owned by Sherburn House Charity in Durham

I would not hesitate to recommend this care home to anyone looking for a suitable place for a loved one.

My mam has been in Beddell house for nearly four years . Throughout this time the care staff , domestic staff and catering staff have been exceptional in their care and kindness towards her . The rooms are spacious and kept very clean . There is a good choice of food for every meal and residents have a choice of eating in the dining room or eating in their own room. There is excellent communication between the staff and family members .

We can't thank you enough, you're all amazing!

My sister has been a happy resident of Beddell House for several years and as her capacities have declined her care and support has increased. All staff are terrific and have created a kind and loving home for my sister, now approaching100 years. She is so well looked after and clearly enjoys a comfortable and easy life supported by attentive and professional staff. The people at Beddell make it special, but so are the excellent facilities both within and outside; wonderful grounds for the residents to enjoy. Quite simply, Beddell House is a rather special place.

Overall I would recommend BH.

We really appreciate the high quality of care mum receives, all the staff I've encountered are so caring and respectful. The home is absolutely gorgeous with stunning grounds. Thanks to you all it means a lot to know mum is well looked after.

I just have to say how amazing the staff are always kind smiling and caring I can't fault this care home Wendy the receptionist is always helpful and very kind and caring to all the residents my mum is so happy and feels loved by all the staff the food is great she eats it all

It truly is the staff that make the difference- and they do here. Thank you for everything you do - it's seen and very much appreciated.

Failure of management to follow correct procedures regarding assessment of care. Using social workers to get rid of residents. Saying to social workers they have been helpful & kept the family informed when they have not. Ignoring family who holds power of attorney (care) & consequently illegally applying procedures eg DOLS & sedation medication (not approved by POA) without POA knowledge to make it easier for the carers, instead of actually using care? Manager always on holiday. Never available to discuss. Works from home. Instead of the manager investigating situations herself, she takes the word of the staff. An incident in the home regarding over medication & adverse reaction was never documented, instead given sedation not approved by POA to counteract. Not sure why open as a care home, only limited amount of care prepared to be provided. They could however provide more care and do so to certain residents. Movement of resident out of home, only in the best interest of home & charity, not resident.

Beddell House is a lovely place. The home itself is comfortable and spacious and it is particularly nice that Mum has her own sitting room. The grounds are huge and well-kept. But the main thing of course is the staff who are so kind and caring. Mum has been there a while now and they have managed her deteriorating abilities with such good humour and compassion.

We would prefer there was a better chef on site, as the food quality has deteriorated recently, but other than that, everything is perfect.

Mum went originally for respite then decided to stay. She’s been at Beddell House at Sherburn Hospital now for over twelve months. The staff are friendly and the residents seem well looked after. Food is good and best of all, Mum is very happy. They have an entertainment manager who organises events, visits from performers, activities, so much going on.

Care of my mother is outstanding, staff are truly caring, take time to listen to my mother and make everyone who visits her welcome. They listen to family queries and suggestions and act upon them, treat my mother with dignity and as an individual, encouraging her to talk about her life and join in activities. Having cared for my mother for a number of years I am confident in the care she receives from staff at Beddell House which is a great relief to know she is well cared for and safe, in excellent accommodation.

The best things about Bedell House are the rooms (with separate bedroom and living area and en suite toilet and shower), the outlook from the public rooms and the woodland walk that's accessible with a wheelchair/mobility scooter.

I have just enjoyed 8 days in Beddell House after having a Total Knee Replacement.

I was treated with the utmost care and nothing too much trouble. I observed that all residents received the same treatment by Staff and nothing was too much trouble to them. They went about their jobs with a smile on their face. It was lovely to see how they persuaded residents to partake in activities and to eat as much of the meals as they could manage. It was marvellous to watch how a resident would say ‘I cannot eat today’ but staff would persuade them they needed to eat (no bullying just patience) and before too long food would be eaten.

Thank you all staff for a most enjoyable stay.

Beddell House is a beautiful house, set in a quiet and rural location. It is spacious and airy and well-maintained. Residents have both a living room and a bedroom, as well as a bathroom, all of which are of a generous size. The staff are very kind, helpful and friendly. There is an atmosphere of warmth and care.