- 5 Rooms
Younger Adult Care
Permanent Care
- Residential Care
- Learning Disability Care
- Mental Health Care
Care Homes Owned by Integra Community Living Options Ltd in Cardiff
Only the locations & reviews in Cardiff for Integra Community Living Options Ltd are showing below.
View the details of all 8 locations (with 2 reviews) owned by Integra Community Living Options Ltd
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Integra Community Living Options Ltd Locations in Cardiff (3)
- 5 Rooms
Older Person Care
Permanent Care
- Residential Care
- Mental Health Care
- 10 Rooms
Older Person Care
Permanent Care
- Residential Care
- Mental Health Care
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Integra Community Living Options Ltd Reviews in Cardiff (2)
Reviews posted for members of Integra Community Living Options Ltd
Overall Experience
1.0 out of 5
1.0 out of 5
Ty Newydd is the worst community setting I have ever been placed in.
It often smells offensive and is dirty, and is poorly maintained with frequent requests for maintenance repairs which are neglected for months at a time.
Safeguarding procedures are not adhered to and all the current service users
It often smells offensive and is dirty, and is poorly maintained with frequent requests for maintenance repairs which are neglected for months at a time.
Safeguarding procedures are not adhered to and all the current service users
are deteriorating (the service is currently under investigation).
A few staff are friendly and empathetic, but on the whole, they are lacking in either the training, the experience, or the inclination to support clients to rehabilitate, which is a real shame because the house has so much potential: spacious rooms with en-suites in a lovely location near to many local amenities.
If you would like to be treated with dignity/respect/compassion and to not be constantly judged, labelled, or denied the support you need to overcome your mental health problems, I urge you not to reside here at any cost.
A few staff are friendly and empathetic, but on the whole, they are lacking in either the training, the experience, or the inclination to support clients to rehabilitate, which is a real shame because the house has so much potential: spacious rooms with en-suites in a lovely location near to many local amenities.
If you would like to be treated with dignity/respect/compassion and to not be constantly judged, labelled, or denied the support you need to overcome your mental health problems, I urge you not to reside here at any cost.
Reply from Leanne Provoost, HR and Operations Coordinator at Ty NewyddThank you for taking the time to bring your experience to our attention, our aim is to provide the best possible care to those we support and it is something we take very seriously. We are sorry that you feel the experience did not meet your expectations.
We do not have any record of any formal complaint being made, a senior member of the management team is available to discuss this further and will be in contact in due course.
We would however like to clarify that the service is not currently under any form of investigation and maintenance plans are in place with reactive maintenance issues dealt with on an ongoing basis as they arise.
We do not have any record of any formal complaint being made, a senior member of the management team is available to discuss this further and will be in contact in due course.
We would however like to clarify that the service is not currently under any form of investigation and maintenance plans are in place with reactive maintenance issues dealt with on an ongoing basis as they arise.
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Review of
Riversdale House
from Jamie H (Resident) published on 25 May 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I just want to say that all the staff have made me feel very welcome and they are all happy to help. I haven't been visiting long but I feel very settled and all
The other boy's there are easy to get along with. Just want to say thanks for making me feel welcome.
The other boy's there are easy to get along with. Just want to say thanks for making me feel welcome.
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Awards / Recognitions (0)
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