Care Homes Owned by Mead Medical Services Ltd in Ayrshire

My mother has been a resident at Fairknowe House for over 3 years now and is very happy there. The home is bright and cheery and there is always laughter to be heard around the place which well suits my mum and this contributes to her feeling settled and at home. The staff are kind, attentive and always treat my mum with dignity. All common rooms and rooms are always spotless, decorated nicely and fitted out well. There is a comprehensive timetable of activities with cheerful and encouraging staff who are successful in bringing fun into the days of the residents, my mum loves having a go and if I arrive there is much laughing going on at the sessions of games, crafts etc. The kitchen staff do a great job and really push the boat out for birthdays and parties. The staff including, care, housekeeping, nurses and managers are always happy to chat about mum and answer any queries that I may have, they always go out of their way to try and help with any particular request that I have.

I find Fairknowe to be a cheerful and welcoming place to visit. My mother is happy there and obviously feels loved and secure. I live a full day's travel away, so cannot visit often which means that it is so very important to me that Mum is so well cared for. Thank you, staff at Fairknowe.

My mother spent the final four years of her life at Fairknowe House. Mum was always treated with kindness and dignity, she was very well cared for with high standards of cleanliness in both her environment and personal care and, once she had settled in, she thought of Fairknowe House as her home. Mum maintained her independence throughout her time at Fairknowe, with the staff encouraging and assisting her to do this. In mum's final days the compassion, care and love shown to her, and to me and my sister, was exceptional, giving us great deal of comfort at a very difficult time.

On arrival at Fairknowe, things seemed very busy with the gardens being maintained, which meant parking was fairly limited. Once inside, the staff were very polite and approachable, and the manager had tried to update me on my mother's progress since I was last there. All in all, I am very happy with what I experienced and more importantly, my mother is happy at Fairknowe.

Relatively small size and number of residents lens to a friendly, family atmosphere. The staff know their residents. The food served looks appealing and well-planned. Good activities are planned for residents, and all the staff are friendly, approachable and communicative. Often difficult to get an answer on the phone. The Resident's lounge is not a good place to meet the family, often loud TV or residents speaking loudly to themselves. No seating for visitors.

Mum has lived at Fairknowe House for a year prior to that she lived with us (she has Alzheimer's Dementia) for 5 years. Mum is so happy content and calm I often wonder if I should have made the difficult decision for her to live at Fairknowe House sooner. Anytime we visit (and we don't give prior notice) she is clean, smiling, well dressed, and her room is spotless as is the rest of the Care Home.

Telephones are an issue, particularly for relatives who cannot visit on a regular basis. Telephones need to be working!

The excellent facilities and special events which are made available for all to see are a bonus.

My mother moved into the Fairknowe House Care Home in March this year. She has settled in quickly which in my opinion is due to the excellent care and attention she receives daily by the staff. I've seen a very positive improvement in her overall in the short time she has been a resident. The staff have various activities etc. Even styling Mums haor in the mornings even though they are very busy. The staff at Fairknowe are wonderful.

I find all the staff very helpful and they keep the residents all occupied every day. I am extremely happy with the care my friend receives from all the staff also it’s a very pleasant home to enter, always a friendly face and it is extremely clean.

When my Dad took up residence at Fairknowe Care Home he was a medically ill, underweight and confused man. I am really pleased that he has improved during his time in Fairknowe and is now quite content, comfortable, well cared for and relatively healthy for his age. All the Fairknowe staff are friendly and caring and they make an effort to get to know all the residents and their families personally. My Dad also enjoys the food at Fairknowe.