Northcare Scotland Ltd in Stirling | 1 Care Home

Review of
Northcare Residences
from A M (Daughter of Resident) published on 18 August 2025

Submitted via Website • Report

Overall Experience

Moving a parent into residential care comes with a huge responsibility to get the best possible outcome. For us it was not about all the extras Northcare provide, and the facilities are excellent. We simply wanted the most comfortable environment for dad and the best possible care for him. We have not

been disappointed.
All staff have gone above and beyond to understand dad's personality, meet his care needs, work out his likes and dislikes, and just make him feel as comfortable as possible.
Staff always have time to update us on how dad is and their feedback comes with genuine warmth and empathy.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for your wonderful review and we are delighted that it has been a very positive experience at Northcare Residences, Stirling. Our team works hard to build strong relationships with clients and their families to ensure we create a caring, welcoming and enjoyable environment. Your kind words about our staff mean a lot to us and we will share this with them all. Thank you for sharing your experience, and we are delighted your dad is settled and comfortable.

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Review of
Northcare Residences
from Donna M (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

I recently moved my father from a different care home to Northgate Care Home in Stirling, and can not emphasise what an amazing move it has been. All the staff from initial meeting them, reception, manager, care staff, nurses, staff nurse, hospitality have been lovely. There is a real focus on care,

dignity, respect and treating the residents as guests. Due to the kindness and care my father transitioned from his old care home to this one with no difficulty and stress free.
The actual decor of the home is beautiful and has been cleverly selected, much of it looks like what our loved ones or their parents would have had in their home which gives a sense of familiarity for the residents.
Any issues, queries are quickly dealt with or answered. Good communication helps to ensure dad is getting the best care.
There is a very good mix of activities on offer and what I like is there is a wide range of physical exercise at different times.
Five stars

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for your kind and thoughtful words. We're truly touched by your review and delighted to hear how well your dad has settled into Northcare Residences, Stirling . It was a big decision to move homes and we feel privileged to have been part of that journey. Our team takes great pride in creating a welcoming, supportive environment, so it's wonderful to know that this has made a real difference during such an important transition.Your kind words about our staff mean a great deal to us. We'll be sure to pass your feedback on to the entire team-they'll be thrilled to know their care and efforts have been appreciated.Thank you again for taking the time to share your experience.

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Review of
Northcare Residences
from Lillemor J (Wife of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

Very warm and professional welcome. A great treat for me. Only problem is availability and not being able to book respite. A tv in the room would have been appreciated. Buying a tv adds unnecessary cost.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for taking the time to share your experience at Northcare Residences, Stirling. We are delighted that the respite period worked well for you both and that your overall experience was positive. We also sincerely appreciate your constructive feedback and hope to welcome you back in the future.

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Review of
Northcare Residences
from Brian M (Friend of Resident) published on 11 June 2025

Submitted via Website • Report

Overall Experience

Our friend has been at Northcare for 2 years come October. The home fully meets the needs of our friend with a homely atmosphere and we know she is in safe hands. Communication between the home and ourselves is very good. You are always made welcome starting from the front of the house manger. A consistent

high standard is met by the managers, nursing staff, carers, hospitality and house keeping staff. Most of all our friend is happy living there. We have already recommended Northcare residences to other people.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for the lovely review and we are delighted your friend is happy here at Northcare Residences, Stirling. The team always strive to ensure a friendly welcome and to deliver high standards throughout the home. Thank you for sharing your experience and for recommending us to others.

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Review of
Northcare Residences
from F C (Daughter of Resident) published on 22 May 2025

Submitted via Website • Report

Overall Experience

Northcare Stirling has exceeded our expectations.
The nursing staff and carers have a consistent high standard in taking the time to know my father.
They also have a genuine interest in providing for his needs and make time for conversation and interaction with other residents.
Northcare provides

a homely atmosphere with lovely food.
I know that he is in safe hands and most importantly he is settled and content and I can visit him in a relaxing and calm environment.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for your kind words and for taking the time to share your experience with us. Our staff, both nursing and administrative, take great pride in delivering high quality, personalised care, and your feedback truly means a lot to all of us. Delighted that you can all enjoy quality time together in our Brasserie and outdoor roof terrace and are also able to enjoy the food and beverage on offer.

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Review of
Northcare Residences
from Deirdre C (Daughter of Resident) published on 20 May 2025

Submitted via Website • Report

Overall Experience

My Mother has settled very well in North Care. She has a lovely room and has been very well cared for by staff. My Mothers needs have changed considerably since she moved in and the staff have been excellent in adapting to her situation.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you very much for your feedback. It means a great deal to us to know that you feel your mum is well cared for in our home. Our team works hard to provide compassionate and personalised care, and your kind words motivate us to keep doing our best every day. If there's ever anything more we can do to support your mum or your family, please don't hesitate to reach out.

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Review of
Northcare Residences
from Stuart B (Husband of Resident) published on 9 May 2025

Submitted via Website • Report

Overall Experience

Whata relief to find a care home like Northcare - more like a hotel than a nursing home, with friendly and attentive staff, easy parking and access, brand new and modern facilities, large and spacious rooms and communal spaces, fully flexible approach to person-centred care and making my wife's room

as homely as possible, and high quality food and service. Can't fault the Northcare team! Best compliment I can give is that my wife is happy, safe and stable there, and the whole family is delighted with the decision to choose Northcare.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for your wonderful review! We are delighted to hear that it has been a very positive experience at Northcare Residences, Stirling. Our team works hard to maintain the highest standards in every aspect of our service. We take pride in creating a welcoming and enjoyable environment, and your kind words about our staff mean a lot to us. Thank you for sharing your experience, and are delighted your wife is happy and content.

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Review of
Northcare Residences
from Catherine M (Niece of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

My Aunt moved into Northcare residence in Stirling in March this year .
For me and my family it's peace of mind knowing she is well looked after with compassion and respect.
My aunt is happy with her room , food and facilities .
The building is kept immaculate throughout and is beautifully decorated

.
There are 'so many different activities for residents to do.
The in house services are first class from the management staff , nurses, carers , hospitality and housekeeping .
Family are always made welcome when
Visiting and can enjoy the Beautiful surroundings of the bistro for coffee and cakes served by the very welcoming hospitality staff.
I can't praise Northcare enough and wouldn't hesitate to recommend it to anyone thinking of Northcare for a loved one .

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for your lovely review! We're absolutely delighted to hear that you've had such a positive experience with Northcare Residences, Stirling and that your Aunt is happy here. Your kind words truly mean a lot to the entire team as we're passionate about what we do, and feedback like this makes it all the more rewarding.

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Review of
Northcare Residences
from F G (Daughter of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

After an initial visit, we decided that Mum would have a short respite stay in Northcare Residences. She has now had two visits, each lasting a week. She has only good things to tell us about her stay. I have also been very impressed with the facilities, and the professionalism and kindness of the staff.

Mum has particularly enjoyed participating in varied activities and she has been impressed with how welcoming the staff are to all her visitors.
We are pleased that we chose to go ahead with a respite stay at Northcare. It has been very straightforward to make all the arrangements from first contact to collecting Mum afterwards.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for taking the time to share your experience at Northcare Residences, Stirling. We are delighted to hear that your mum had a restful and positive respite stay with us and that our team provided attentive care throughout her time here. Ensuring that all our residents, friends and family are all well looked after is a top priority, so your kind words are greatly appreciated.

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Review of
Northcare Residences
from Michael D (Son of Resident) published on 25 April 2025

Submitted via Website • Report

Overall Experience

My mum has been in Northcare Stirling for a few weeks now. She was diagnosed with vascular dementia. The care she has received has been outstanding. I can now relax knowing my mum is receiving the best care possible. The staff are so friendly and the way they treat my mum is first class. Special mention

to the managers who made the move so easy. Their attention to detail was excellent. Also the nurses, care staff, and everyone in Wallace Suite in the way they care for my mum and treat her with dignity, my mum has already said they are like her 2nd family. The facilities are tremendous, we regularly go up to the brasserie for afternoon tea as a family. The staff there are brilliant. Rooms are very clean and spacious. There are daily activities, my mum really enjoys the singers. This care home has exceeded all our expectations.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for taking the time to share such a glowing and heartfelt review. We are deeply touched by your kind words and honoured that your mum feels so at home here at Northcare Residences, Stirling. It means so much to us to know that the bonds our staff have formed with your mum make her feel special and part of a family. These relationships are the heart of what we do. We're also pleased to hear you appreciate the different spaces and entertainment we provide for residents, from the Cocktail Bar to the Brasserie with its endless supply of hot drinks and freshly baked cakes.

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Review of
Northcare Residences
from Frazer S (Son of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

My father moved into Northcare Residences, Stirling following a terminal cancer diagnosis. The management at Northcare moved very quickly so that Dad could spend his final few weeks in a far more pleasant environment than a hospital ward. Northcare is unlike any other nursing care establishment I

have ever seen. It fully justifies the word "Residences" in its title. The accommodation in both public areas and bedroom suites is first class. All the staff made Dad and the family feel very welcome and nothing was too much trouble, including meeting complex dietary requirements. The quality of nursing care was exceptional in rapidly changing circumstances. It was a great comfort to see the expert palliative care given to Dad and the respect and dignity with which he was afforded at all times. I was also supported and kept informed during my visits and by telephone. I highly recommend Northcare Residences Stirling.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for sharing your heartfelt experience with us. It means a lot to hear that the attention to detail, respect, and dignity provided by our staff have made such a positive impact during what must have been a difficult time. We're also glad that our communication and responsiveness to your father's needs were reassuring to you. Your kind words about our team, from management to our care staff, are truly appreciated.

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Review of
Northcare Residences
from A M (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

From the first decision to visit, where front of house and the initial move were smooth and swift, to the ongoing exceptional care for us as a family, and for Mum, we are so very pleased we found Northcare in Stirling. Mum has advanced mixed dementia and is in the specialist dementia wing. It makes

an enormous difference having a team who "get" dementia. The care the team take of her is very good. The person centred care is excellent. The setting is like a hotel in quality. The brasserie to take Mum up for a coffee/ tea and cake is very useful as Mum feels she has gone out. And she loves the cakes! Mum has been in Northcare for 7 weeks and she has , at last, been putting on a little weight as she is being well looked after. Thanks to the whole team.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for your review and kind words, I will pass on your comments to the whole team - feedback like this means so much to us! I'm really pleased to hear that you're happy with how mum is being cared for and that you have been able to enjoy the Brasserie facilities and our home baking.

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Review of
Northcare Residences
from Alasdair M (Friend of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Northcare in Stirling is an excellent and modern home. The furnishings and surroundings are of 5 star quality. Staff are excellent and could not be more helpful. They have helped my friend settle in which took a while as he very anxious in leaving his home due to his need for 24 hour nursing care. The

staff are very helpful at all times and care for all his needs. Would definitely recommend this care home and all their e collect staff.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for your feedback and for rating us as a 5-star care home. Our team will be delighted to receive this feedback and we are committed to ensuring the best possible experience for everyone at our care home.

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Review of
Northcare Residences
from D H (Son of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

First 6 weeks at Northcare, couldn't have gone better.

Attention to detail is outstanding, as is instant responses to queries.

We made the right choice after an extensive search.

Long may it continue.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for your lovely review. We are really pleased to hear that your experience at Northcare Residences, Stirling has been positive. I will pass your lovely sentiments on to the staff.

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Review of
Northcare Residences
from S H (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Our Mum has been living in Northcare for a year now. After a hard few years it has been transformative for us to know she is safe, and warmly cared for, 24 hours a day.
The facilities are obviously amazing but more than that I can't praise the staff enough - their kindness, patience and professionalism

has been outstanding from day one, across every team.
Our thanks to every single one of the individuals who make our Mum's life as easy, safe and happy as it can be.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you very much for taking the time to leave us your glowing feedback. We are delighted to hear that your entire experience has been positive and that you are happy with the care mum receives. The staff will very much appreciate your acknowledgement of the individual care that is provided.

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Review of
Northcare Residences
from Carly B (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

We have just placed our mum here. We used this site to help us pick the best care home so wanted to write a review to help others. First of all you have to visit multiple care homes to make a judgement and when you do that you will see that Northcare Residences is head and shoulders above the rest.

Care homes are expensive but at least here you can see and feel where the money is being spent. It's very much 5* All inclusive. Everything is to the highest standard from the furnishings and activities on offer to each member of staff. This is reflected in their Care Inspectorate reports too so not just our opinion. The welcome we received from the management, nursing staff, care assistants and hospitality team have been exemplary. They have all been friendly, professional and kind. We dreaded this time in mums dementia journey but that has been completely turned around and we are excited for her to make new friends and have new experiences that will definitely enrich her life. Brilliant x

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you very much for your glowing review of Northcare Residences, Stirling. We are delighted to hear that your entire experience has been positive and that you are happy with the care and facilities on offer. Our team takes great pride in creating a welcoming environment for all residents and their families.

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Review of
Northcare Residences
from M K (Power of Attorney of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My friend has had excellent care since moving to Northcare Residences. All the staff have been so kind and friendly. We can now be reassured that our 98 year old friend is cared for and safe and can live out her years in a stimulating environment.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for your lovely review. We are really pleased to hear that your friend is happy with the care and support provided at Northcare Residences, Stirling. I will pass your lovely sentiments on to the staff.

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Review of
Northcare Residences
from Jenny K (Friend of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Very welcoming care home, from managers, nurses, care assistants and catering staff everyone has made a positive impression. The facilities and care have been great, and they have been very accommodating of any requests during our settling-in period! Highly recommend.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for your lovely review and sentiment. We are pleased that your friend has settled in and is enjoying all the facilities on offer at Northcare Residences, Stirling. I will pass your comments on to the team.

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Review of
Northcare Residences
from N B (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Myself and the family are very happy with Northcare Stirling, with caring for my Mum. The staff, care, support, facilities, cleanliness, activities, and food, are all excellent and I would not hesitate to recommend Northcare.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for your lovely review and comments and we are pleased that your mum is happy here at Northcare Residences, Stirling. I will pass your comments on to the staff as they will really appreciate them.

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Review of
Northcare Residences
from Lorna M (Daughter of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

My mum moved into Northcare 2 months ago and has received excellent care. All the staff without exception have been so kind and helpful. She settled in well and the staff have encouraged her to get involved in all the home has to offer which has really helped with her rehabilitation after a fall.
We

feel very lucky that this facility was available to her when she needed care and gives all of our family peace of mind that she is being well looked after.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for the very kind review and we are delighted that your mum has settled in well and is enjoying the facilities. I will pass your comments on to the staff, they will really appreciate them.

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