Care Home Owned by Northcare Scotland Ltd in Stirling

can only say that all staff, including the visiting GP, have been incredible throughout. Dad's medical needs are on-going and quite complex and the devotion to getting him the right medical care for his ever changing condition has been truly amazing. Nursing staff always go the extra mile to keep my sister and I informed.
Staff are so kind and attentive - we can tell that they all really know our dad; they "hold his hand" and chat away to him when he needs a little TLC. and treat him with such dignity.
To sum up, at the end of a recent short hospital stay, dad said to our brother that he was looking forward to "getting home to his second family" You can't do better than that.

good and waiting staff are lovely. It's so nice to have a hairdresser and beautician on site too.

the cake we can bring our dog with us and it puts a smile on Residents faces

staff/care level. One relatively small comment would be the bedroom size is quite limiting if one is a wheel chair user but it is adequate. Generally my Mum and all the family are very impressed and happy with Northcare Stirling and their hard working staff.

been disappointed.
All staff have gone above and beyond to understand dad's personality, meet his care needs, work out his likes and dislikes, and just make him feel as comfortable as possible.
Staff always have time to update us on how dad is and their feedback comes with genuine warmth and empathy.

dignity, respect and treating the residents as guests. Due to the kindness and care my father transitioned from his old care home to this one with no difficulty and stress free.
The actual decor of the home is beautiful and has been cleverly selected, much of it looks like what our loved ones or their parents would have had in their home which gives a sense of familiarity for the residents.
Any issues, queries are quickly dealt with or answered. Good communication helps to ensure dad is getting the best care.
There is a very good mix of activities on offer and what I like is there is a wide range of physical exercise at different times.
Five stars

high standard is met by the managers, nursing staff, carers, hospitality and house keeping staff. Most of all our friend is happy living there. We have already recommended Northcare residences to other people.

a homely atmosphere with lovely food.
I know that he is in safe hands and most importantly he is settled and content and I can visit him in a relaxing and calm environment.

as homely as possible, and high quality food and service. Can't fault the Northcare team! Best compliment I can give is that my wife is happy, safe and stable there, and the whole family is delighted with the decision to choose Northcare.

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There are 'so many different activities for residents to do.
The in house services are first class from the management staff , nurses, carers , hospitality and housekeeping .
Family are always made welcome when
Visiting and can enjoy the Beautiful surroundings of the bistro for coffee and cakes served by the very welcoming hospitality staff.
I can't praise Northcare enough and wouldn't hesitate to recommend it to anyone thinking of Northcare for a loved one .

Mum has particularly enjoyed participating in varied activities and she has been impressed with how welcoming the staff are to all her visitors.
We are pleased that we chose to go ahead with a respite stay at Northcare. It has been very straightforward to make all the arrangements from first contact to collecting Mum afterwards.

to the managers who made the move so easy. Their attention to detail was excellent. Also the nurses, care staff, and everyone in Wallace Suite in the way they care for my mum and treat her with dignity, my mum has already said they are like her 2nd family. The facilities are tremendous, we regularly go up to the brasserie for afternoon tea as a family. The staff there are brilliant. Rooms are very clean and spacious. There are daily activities, my mum really enjoys the singers. This care home has exceeded all our expectations.

have ever seen. It fully justifies the word "Residences" in its title. The accommodation in both public areas and bedroom suites is first class. All the staff made Dad and the family feel very welcome and nothing was too much trouble, including meeting complex dietary requirements. The quality of nursing care was exceptional in rapidly changing circumstances. It was a great comfort to see the expert palliative care given to Dad and the respect and dignity with which he was afforded at all times. I was also supported and kept informed during my visits and by telephone. I highly recommend Northcare Residences Stirling.

an enormous difference having a team who "get" dementia. The care the team take of her is very good. The person centred care is excellent. The setting is like a hotel in quality. The brasserie to take Mum up for a coffee/ tea and cake is very useful as Mum feels she has gone out. And she loves the cakes! Mum has been in Northcare for 7 weeks and she has , at last, been putting on a little weight as she is being well looked after. Thanks to the whole team.

staff are very helpful at all times and care for all his needs. Would definitely recommend this care home and all their e collect staff.

has been outstanding from day one, across every team.
Our thanks to every single one of the individuals who make our Mum's life as easy, safe and happy as it can be.

Care homes are expensive but at least here you can see and feel where the money is being spent. It's very much 5* All inclusive. Everything is to the highest standard from the furnishings and activities on offer to each member of staff. This is reflected in their Care Inspectorate reports too so not just our opinion. The welcome we received from the management, nursing staff, care assistants and hospitality team have been exemplary. They have all been friendly, professional and kind. We dreaded this time in mums dementia journey but that has been completely turned around and we are excited for her to make new friends and have new experiences that will definitely enrich her life. Brilliant x