"Mum spent two weeks respite in Northcare Suites with a view to staying there permanently. She loves the home and the staff and has very…"
Read all 35 reviews
from £2,495 / week
76 Rooms
Location Type
Care Home
Northcare Suites Care Home is a purpose-built luxury 76-bed care home in Edinburgh. The skilled and experienced team provide 24 hour nursing care which is tailored to each individual's unique support ... Read more
Winton Suites by Northcare is a purpose-built luxury care home in Edinburgh, offering 54 beautifully designed suites.
A skilled and experienced team provides 24-hour nursing care, tailored to each ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Dementia Residential Care
Northcare Scotland Ltd Reviews in City of Edinburgh (35)
9.7
Northcare Scotland Ltd has a Group Review Score of 9.7 (9.689) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Northcare Scotland Ltd must have a Review Score.
from Ruth H (Daughter of Resident) published on 19 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum spent two weeks respite in Northcare Suites with a view to staying there permanently. She loves the home and the staff and has very happily chosen to stay. Her room is beautiful with the most amazing view. The staff have made her feel so at home and very quickly have got to know her likes, dislikes
and interests. It was a big decision for mum and the family to move her from the home she has spent so many years living in but, seeing how happy and well cared for she is, we all know we have made the right decision.
We as a family are delighted with the care, the surroundings and the welcome we get when visiting. Thank you to all involved
Reply from Kirsty Summers, Northcare at Northcare Suites Care HomeThank you so much for sharing such a thoughtful and heartfelt review Ruth. We are truly delighted to hear how happy mum is at Northcare Suites and that she has chosen to make it her home. We understand what a big and emotional decision this must have been for both mum and your family, and it means a great deal to us that you feel confident it was the right one. It's wonderful to know that she is enjoying her beautiful room, the views, and-most importantly-feeling comfortable and well cared for by our team. Our staff take great pride in getting to know each resident as an individual, so it's especially rewarding to hear that your mum feels understood and at home. Thank you also for your kind words about the welcome you receive when visiting. Supporting both our residents and their families is at the heart of everything we do. We will be sure to share your lovely feedback with the whole team. Thank you again,
from Sue W (Niece of Resident) published on 10 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I love that Northcare Suites is so far removed from people's perception of a carehome. It's total luxury and feels like a beautiful hotel. I can't thank the staff enough for everything, everyone of them have done, for my uncle since he moved in. From the management to the domestic staff. My uncle
really didn't want to move in to a care home and infact wouldn't even visit but the long story short is he has moved in, loves it and is very proud of his new home. His room has been substantially personalised to make it a better home from home.
I would recommend this for anyone. I hope this level of care and this amazing environment will be available for me when it's time.
Reply from Kirsty Summers, Northcare at Northcare Suites Care HomeThank you so much for your wonderful review Sue and for taking the time to share your experience with Northcare Suites. It truly means a lot to our whole team.
We're delighted to hear that your uncle has settled in so well and that Northcare Suites has become a place he feels proud to call home. Helping residents feel comfortable, respected and truly "at home" is exactly what we aim for, so it's lovely to hear that personalising his room has helped make the transition easier for him.
Your kind words about our team - from management through to our domestic staff - will be shared with everyone. They all work incredibly hard to create a warm, supportive and welcoming environment, and feedback like yours means the world to them.
Thank you again for your recommendation. We're so pleased that your uncle is happy with us and we look forward to continuing to support him.
from David B (Son of Resident) published on 27 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
A wonderfully caring environment for a respite break from surgery for my mum who fell and broke her hip at the age of 86. Staff were friendly, professional and approachable at all times. Menu choices were great. All the staff were pleasant, polite, professional and approachable. My mum was very apprehensive
beforehand but she was well cared for and made to feel welcome. The addition of a very well appointed brasserie serving teas/coffees/home made cakes for visitors along with a hairdressing facility and cinema, allow me to say that I would not hesitate to recommend this care home to anyone. looking for both respite care or a long term care option for their relatives.
Reply from Kirsty Summers, Northcare at Northcare Suites Care HomeWe're truly delighted to hear that your mum felt well cared for and welcomed during her respite stay with us, especially after what must have been a very difficult time following her fall and surgery. It means a great deal to know that our team helped ease her apprehension and made her feel comfortable and reassured. Thank you again for your recommendation. It was a privilege to care for your mum, and we wish her continued recovery and good health. Please don't hesitate to get in touch if we can support you in the future. Regards, Kirsty
from M B (Wife of Resident) published on 9 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
All the staff were so pleasant, polite, professional and friendly. I was very apprehensive beforehand but my husband was so well cared for. I would not hesitate to recommend this care home to anyone.
Reply from Kirsty Summers, Northcare at Northcare Suites Care HomeThank you so much for your kind review, This means a lot to us. We are delighted that you had a lovely experience with us and your husband enjoyed his stay. Do not hesitate to contact us in the future if you ever need us, Best Regards, Kirsty
from Hilary N (Respite Resident) published on 26 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
A wonderfully caring environment for a respite break post surgery. Staff friendly and approachable at all times. Menu choices superb.
Reply from Kirsty Summers, Northcare at Northcare Suites Care HomeThank you for your kind review Hilary. We are delighted you enjoyed your stay here with us at Northcare Suites and we were happy we could help you recover well. I will pass on to our team who looked after you. We hope you have settled in well at home and are recovering well.
from Claire P (Granddaughter of Resident) published on 22 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
After a long, happy and contented life my grandma found herself frail, 98 years old snd battling with dementia.
Despite almost round the clock care it became clear that she needed support 24 hours a day.
The team from North care Suites assessed and accepted her.
Unfortunately she took a sudden
turn for the worse and care at home became distressing for her and for us as a family, recognising we could not meet her needs. Despite this change Northcare suites accepted her for end of life care.
From the moment they began caring for her they extended that compassion to us, a grieving family. The person centered care was kind and compassionate, the very best in end of life care in a beautiful environment.
Staff were always kind, never walked by without offering support and kindness, and a cup of tea.
As a nurse of more than 25 years I cannot express my appreciation enough. My grandma was so proud I went into to nursing a this team demonstrate the very best of the profession.
Reply from Kirsty Summers, Northcare at Northcare Suites Care HomeThank you so much for taking the time to share such a deeply moving review. We are truly honoured that your family entrusted Northcare Suites with your grandma's care at such an important and emotional time.
We are very sorry for your loss, and we're grateful that we were able to support both your grandma and your family with compassion, dignity and comfort during her final days. Your words about person-centred care, kindness and the support shown to you as a family mean a great deal to our entire team.
To receive this feedback from someone with over 25 years' experience in nursing is especially humbling. Your recognition of our team as representing the very best of the profession is something we will share with staff, who will be incredibly proud to know the impact they had.
Thank you again for your trust, your kind words, and for allowing us to be part of your grandma's care. Our thoughts remain with you and your family at this difficult time.
from T B (Daughter of Resident) published on 15 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
The service has been outstanding in the support of our father and wider family, since my father became a resident at the end of November 2025.
Absolutely every staff member has been caring, professional, kind and hard working in every interaction with our whole family.
Cannot recommend the service
enough.
Reply from Kirsty Summers, Northcare at Northcare Suites Care HomeThank you very much for the kind review of our home at Northcare Suites. We are delighted to hear that you have all been made to feel welcome and that dad has settled in well. We are here to support you all every step of the way. Please do let us know anything you need.
from John P (Son of Resident) published on 3 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mum needed some respite care following hospitalisation. From first contact all the staff were excellent. Mum stayed 3 weeks and got just the care and attention we hoped for. The room and facilities are all first class but it is the staff which is the differentiator. Debbie and Kirsty were very
helpful and supportive and they obviously recruit and manage the staff very well. The atmosphere seems very genuine and caring. All the staff I met seemed compassionate and had time to look after Mum. Very impressive. Well done everybody and thank you
Reply from Kirsty Summers, Northcare at Northcare Suites Care HomeWe thank you very much for the kind review John. We are delighted to hear mum enjoyed her stay with us and that you were happy with our service, facilities and most importantly mum's care. We would be delighted to invite you back in the future. If you ever need anything please do let us know, Best Wishes, Kirsty
from Janette C (Wife of Resident) published on 20 August 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My experience has been - having piece of mind knowing that my husband is being so well cared for by the wonderful caring staff at Northcare Suites.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you so much for your kind words. We're truly honoured to be entrusted with your husband's care, and it means a great deal to know that our team's compassion and dedication have brought you peace of mind. We're here for both of you every step of the way.
from I B (Son of Resident) published on 14 August 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Dad is very well looked after in here and the family are very happy to see the quality of care that dad receives. We visit regularly and see how well looked after the residents are and appreciate the lovely staff who are so warm and welcoming to everyone. His room is very nice with a lovely view of
Edinburgh skyline and it is always clean and tidy. The food is always looking and smelling good and i can particularly recommend the tearoom on the 3rd floor where you can have the most delicious cakes and afternoon tea.
Overall a very good facility.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you so much for your thoughtful feedback. We're delighted to hear how happy you are with the care your dad receives, and it's wonderful that you enjoy visiting and experiencing the welcoming atmosphere here. We're glad you've had the chance to enjoy the Brasserie too - the cakes are a definite favourite!
from F P (Niece of Resident) published on 31 July 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Fantastic care home, wonderful staff who have the patience of a saint! Always keep us informed of anything needed. My auntie is being so well looked after even though she is very difficult! Special thanks to all those on castle suite and Jess on reception who is always lovely and welcoming
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you for your wonderful feedback. We're so pleased to hear your auntie is receiving the care and attention she needs, and that you feel well informed and supported. Our Castle Suite team and Jess at reception will be thrilled to hear your special mention - they truly value making residents and families feel welcome. Your kind words mean a great deal to us all.
from Helen B (Wife of Resident) published on 16 July 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
In my opinion Northcare Suites is the equivalent standard of a luxury hotel. Can't praise highly enough every one involved in the running of Northcare. My husband is extremely well cared for and I have no hesitation in recommending Northcare to all my friends.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you so much for your kind words. We are delighted to hear that you and your husband feel so well supported at Northcare Suites. Our team takes great pride in providing the highest standard of care, and feedback like yours means the world to us. We truly value your trust and recommendation.
from Stephen D (Husband of Resident) published on 24 February 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I find the nursing staff and carers very helpful and attentive, cleaning staff do a great job as her room and hallways are always clean.
The reception staff is also cheerful and care home manager friendly and always makes time to let on and inform me of any developments that are taking place.
There
is a fabulous cafe with spectacular views you can enjoy and the staff are always very friendly and helpful.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you very much for your kind and thoughtful feedback. We're delighted to hear that you've had such a positive experience with our team-from our nursing staff and carers to the cleaning, reception, and management teams. It's wonderful to know that their efforts have made a meaningful difference.We're also glad you're enjoying the caf and the views-it's one of our favourite spots too! Your support and recognition truly mean a lot to all of us.
from Gemma A (Daughter-in-law of Resident) published on 24 February 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Every element of Northcare Suites is excellent and we feel extremely lucky to have found my Mother-in-law such a wonderful care home. I would quite happily move in myself! Thanks to everyone for doing such a brilliant job.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you so much for your lovely review! We're absolutely delighted to hear that you've had such a positive experience with Northcare Suites and that your mother-in-law feels at home here.Your kind words truly mean a lot to the entire teamwe're passionate about what we do, and feedback like this makes it all the more rewarding.
from H G (Daughter-in-law of Resident) published on 9 January 2025
Submitted via Website • Report
Overall Experience4.0 out of 5
We were welcomed very warmly indeed and my mother-in-law received excellent care during her fortnight of respite. It was also a very pleasant environment for visiting family members, who enjoyed sharing coffees and teas with her in the gorgeous bistro with its spectacular city views. Our overall experience
was stress-free, all the staff were very friendly and everything was made as easy and accommodating as possible for us all.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you for your kind words. We're delighted to hear that you and your mother-in-law had a positive experience during her respite stay. It's wonderful to know that the care provided met your expectations and that you found the environment pleasant for family visits. We're glad the bistro and city views added to your experience. Our team strives to create a welcoming and accommodating atmosphere for all, and your feedback is greatly appreciated.
from T W (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
Very happy to give a positive review of Northcare. All staff are caring, friendly and helpful. The whole place is spotlessly clean and the rooms are modern and fresh. There is plenty of choice at mealtimes and different activities throughout the day. The brasserie on the top floor serving tea and coffee
to visitors is a lovely touch, it makes me feel very welcome. Northcare is really lovely, and my dad is happy here. I'm so glad we found it.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you very much for your glowing review of Northcare. We are delighted to hear that you and your dad are happy with our care and facilities. Our team takes great pride in creating a welcoming, clean, and vibrant environment for our residents and their families, so your kind words mean a lot to us. It's fantastic to know that you enjoy the variety of meals and activities we provide, as well as the brasserie. Knowing that your dad feels happy and comfortable is a wonderful compliment. Thank you again for sharing your experience. If there's ever anything we can do to make your visits or your dad's stay even better, please don't hesitate to let us know.
from R S (Son of Resident) published on 8 November 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
Can't say enough good things about this care home. Staff all brilliant and friendly. Mum (Alzheimer's) has been in nearly 3 months now and she is happy and contented. Well looked after. Family are all very happy with the way things are going.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you very much for your feedback. It means a great deal to us to know that your mum feels happy, contented, and well cared for in our home. Our team works hard to provide compassionate and personalised care, and your kind words motivate us to keep doing our best every day. If there's ever anything more we can do to support your mum or your family, please don't hesitate to reach out. Thank you again for trusting us with her care!
from Simon B (Son of Resident) published on 30 August 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother has been a resident for around 6 months. From the very start it was clear the whole team actually care for their residents with great empathy. My mother settled in well and is happy in the home. No issues of any concern at all.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you so much for taking the time to leave such a wonderful review. We are truly delighted to hear that you have had a positive experience with our care home. Our team is dedicated to ensuring that every resident feels comfortable, safe, and cared for, and your kind words reaffirm that we are on the right path. We'll be sure to share your feedback with our staff, as it will undoubtedly brighten their day. If there's ever anything more we can do to support you, please don't hesitate to reach out.
from Elaine P (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
I am delighted with the care Mum is receiving at Northcare Suites. The staff are friendly and engage well with her and treat her with the dignity and respect she deserves, as well as having a laugh with her at times, which she enjoys.
All of her personal care/medical needs are attended to very well.
She has a daily assisted shower and the nursing team keep me updated on any issues as they arise, or changes in her medication.
There is a programme of daily activities and lunch/dinner in the dining room which allows residents to socialise and mix with one another which suits mum as she gets anxious when she is on her own. Mum particularly enjoys the musical entertainment which is provided as she loves a sing along.
Mum has a big family and lots of friends who come to visit her regularly and are also made to feel welcome.
I wouldn't hesitate to recommend Northcare Suites to others looking for a care facility for their loved ones.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you so much for your thoughtful and positive feedback. We are truly delighted to hear that your Mum is happy and well-cared for at Northcare Suites. Our team is dedicated to creating a warm and engaging environment, and it's wonderful to know that this is reflected in your Mum's experience. We're glad that she enjoys the social activities, especially the musical entertainment, and that her needs are being met with the dignity and respect she deserves. It's also great to hear that your family and friends feel welcomed when they visit. Your recommendation means a lot to us, and we are grateful for your trust in our care. If there's anything more we can do to support your Mum, please don't hesitate to reach out.
from Susan Y (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
Welcoming and friendly staff who are always cheerful to welcome Mum every day. Encouraging and caring with bags of patience, the carers allow Mum to feel safe and as an individual in her own right. Could not fault the care and standards.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you so much for your kind words. We are thrilled to hear that your mum feels safe, valued, and well cared for by our team. Creating a welcoming and supportive environment is our top priority, and it's heartening to know that our efforts are making a positive difference in your mum's experience. We truly appreciate your feedback and are grateful for your trust in our care. If there's ever anything more we can do for your mum, please don't hesitate to let us know.
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