Care Homes Owned by Northcare Scotland Ltd in Glasgow City

5 months since my uncle became a resident as a family could not feel better supported. We have a real sense of relief that he is being cared for by a team that genuinely care for him and go out of their way to ensure that his health, wellbeing, comfort, safety and happiness are at the heart of what they do

I have nothing but praise for the home and all the staff 5 stars.the staffs care and loving goes above and beyond especially in the last month for my mum. sadly mum passed at start of September .over the year she has being staying at Balmoral everyone involved with my mum's care.has been absolutely 5 star and we thank them dearly from the bottom of our hearts.

My dad went into balmoral nursing home on 1st September and what a difference in my dad always clean well dressed staff are amazing to all residents my dad has settled in great can't thank staff enough for all there care thanks

From Robyn being the 'first face' when contacting The Balmoral, through to James in the Brasserie to the staff in the Culzean Suite, we could not have been more reassured that this was going to be the correct decision on such a major "Life" move. After that first visit, Henty was in no doubt that she was taking up residency, and it proved to be an excellent decision. The home is wonderfully appointed; the staff are caring and attentive and the activities are plentiful and enriching. How many 93-year-olds do you know who start learning Spanish in between keep fit classes and trips to the Burrell Collection? Latterly, as Henty's health declined, every aspect of her care was meticulous and loving (and that latter term is not used lightly). During the last week, the staff's empathy in looking after me with the same level of care as offered to Henty was humbling. You were all wonderful. Every one of you. Thank you. I'd recommend the Balmoral to anyone.

Briefly my wife fractured her femur on 26.1.26. She made a full recovery. Sadly on 4.6.26 the plate inserted to stabalise the fractured femur broke! She had a successful operation to replace the broken plate. She then suffered a stroke. When discharged from hospital she was rather frail, physically but mentally very sharp. Her recovery in the community was hindered by lack of physiotherapy. She spent two weeks in Balmoral with remarkable results!

We would have no hesitation in recommending the care home to other families looking for somewhere their loved one will be treated with dignity, kindness and genuine care.

The staff on shift the night he passed could not have been more supportive in attending to his and our needs. The respect shown by all staff the following morning when he left was very moving and a great comfort. The family will always be very grateful to them for helping to make our father's passing so peaceful and dignified and for their support to us in our grief.

As a retired minister of 40 years experience I have never know such wonderful care. I commend the Balmoral without reservation.

My dad moved into Executive Suites at 3 Bridges in March this year. He settled really quickly and has continued to thrive. He has gained some weight and enjoys the food immensely. He is so well looked after and cared for. Every member of the team are amazing, they know dads every need and the care he receives is wonderful. It is an absolute joy to visit him and hear about his day. He has been on several outings and thoroughly enjoys the on-site entertainment. I also really appreciate regular updates from all members of the team - this is very reassuring and the chats are much appreciated.

Amazing location and fabulous staff, clean, bright and very good coffee and cakes/homemade food. Lovely room. Good to know my dad is being well looked after and is happy, healthy and safe. Thank you everyone!

From the moment we walked through the front door, we had a good feeling. Choosing a care home is difficult and emotional, but the staff were wonderful with us and mum. They took time to listen to our requirements, mum's likes and dislikes, and were kind and empathetic to mum as she transitioned from home. Nothing was too much trouble. We are now 2 years down the line and feel that mum is well and truly part of the Balmoral family. We are grateful to all the staff for the care they provide and, more importantly, the manner in which they provide it. The nursing staff, healthcare support workers, hospitality, front of house, housekeeping are all truly amazing people and treat mum with such dignity, respect and compassion. We feel confident knowing mum is in good hands. There's never a dull moment, Balmoral have a full schedule of activities which residents can choose to take part in. Mum is not so keen on the dancing, but will happily have a wee prosecco! We would 100% recommend.

Mum has been in 3 Bridges for 3 months now and we cannot fault any aspect of her care. The staff have been exceptionally kind and attentive and have gone "above and beyond" to make her feel welcome and to cater to her needs. Everyone who has visited Mum has commented on the welcoming atmosphere in the home.

Denis is very well cared for as are all residents. His physical, mental and spiritual needs are met by all staff. The staff of all departments know each resident and visitors by name, and we are welcomed at all times (except meals).The activities are supervised and everyone enjoys the Brassier and the service. We have 7 nurses in our family and all agree that Balmoral standards are excellent.

The Executive Suites is a bright, clean, warm and friendly environment for my Dad. The staff are exceptionally kind and caring. They always go above and beyond for my Dad, they treat him like one of their own family and are very patient and affectionate towards him. Knowing he is being cared for by such lovely people means the world to me and their positive attitude has done wonders for my Dad's wellbeing. Staff are very on the ball, with any medical concerns addressed quickly with the doctor. The range of classes from Sacha's music therapy to Donn's dance class mean there is always an activity for Dad to take part in when he's able. Dad's favourite is all the lovely food, he seems to have a constant supply of sweet treats which he loves. Getting to know the fabulous staff of the Executive Suites - everyone from cleaning staff, to carers, to nurses - and seeing Dad interact so happily with them all has felt like such a ray of sunshine during a difficult time for our family.

The commitment and care from all the employees is second to none. Each member of staff shows kindness, empathy and genuine enthusiasm for the care they give. This is the standard for others to follow.

3 Bridges is a lovely Home with very caring staff who have made my mother's time there a pleasure. Issues are dealt with timeously and there is always somebody to lend an ear. My mother is now 98 and has been there since 2021. She has settled in very well after her quite different life in a sheltered housing schem in Ilkley West Yorks.

My mum has been in the the three bridges care home for just over 2 years it is a fantastic home all staff are very attentive caring & loving to all the residents nothing is ever a problem. My mum is happy well looked after and safe .

Our family member recently moved to The Balmoral. From our first visit with Robyn at Front of House we were treated with respect and kindness.She answered our many questions and made us feel that nothing is too much trouble. That attitude is shared by the whole staff team. My sister in law receives wonderful personal care from Care Staff who know her likes/dislikes and specific needs. Hospitality Staff provide a variety of meals/snacks to suit her dietary needs and Housekeeping maintain her clothes and room to a high standard. The Nursing staff are amazing. They communicate with us as a family on a regular basis, highlighting any changes in her condition and ensuring her wellbeing at all times. She takes part, as she chooses, in a variety of impressive activities from the monthly programme. There is a warm and friendly private day room where she can relax and interact with other residents. We could not be happier with the quality of care given and highly recommend The Balmoral.

I can only say that we are even happier with our Mum's care. All of the team, from being greeted into the home, updated with any health concerns by the nurses, and further updated on Mum's wellbeing by the carers has been fantastic. Our Mum is constantly monitored, recently she was clutching her chest, and as she is mostly non-verbal and couldn't say what was wrong, they immediately checked her oxygen levels and blood pressure which weren't right, phoned us for permission to call an ambulance, got her to hospital, and it turned out to be blood clots on her lungs. Mum was treated for 4 days and is now back at Balmoral as if nothing had happened. We arrived the other day to find a miniature therapy pony visiting. The residents were so happy to meet and stroke the pony, just amazing. The families are invited to join their relatives at the summer barbeque, the brasserie quiz, Mother's day afternoon tea and other fantastic events. Would recommend 100%

The care received at Three Bridges is of an excellent standard. The facilities are well appointed, very clean, and cheerful, and residents are consistently treated with respect and dignity. Staff show patience, warmth, and attentiveness, and management are proactive and supportive. There is also a strong focus on engagement and entertainment, with meaningful effort made to keep residents occupied, stimulated, and involved. This provides great reassurance regarding all aspects of health, wellbeing, and day-to-day comfort. We are delighted with the level of care received.