Care Homes Owned by Northcare Scotland Ltd in Glasgow City

who are always friendly, know my mother well and always have a moment to talk to us about anything.
Her favourite things have been taken into account, whether this be the type of food she enjoys, her clothing or what she likes to watch on TV.
The nursing staff are amazing and have looked after my mother much better than any care she was receiving at the hospital.

what are most important to us. The food also sounded really good. My mum loved the brasserie atmosphere particularly and the friendliness of all of the staff - nursing and catering. Two areas that could possibly be improved a little - more organisation in the laundry (my mum's clothes got lost a few times), and more encouragement to do activities. My mum tends to need quite a bit of encouragement to take part in things but does love them when she does - so a bit more of that would be good - perhaps the teachers themselves could pop by the rooms to encourage residents? Or even arrange to do some 1:1s sometimes - this might feel more value for money and ensure physical activity.

out of her way to help me. She was friendly, engaging and very positive. She explained what was available immediately and in the longer term and assured me that Balmoral could assist me in whatever route I should wish to take.
She was very patient and understanding as it took some time to negotiate with the person for whom I'm responsible that respite care then possible full time care was the best way to keep him safe and to ensure his continued quality of life.
She kept in touch throughout. The person concerned is now well settled as a permanent resident. All issues were dealt with professionalism and courtesy.
I cannot praise the front of house manager enough.

It's heart warming to see her so happy.

team have all been so caring to her and make her feel safe and welcome in her new environment. The home is spotless and the bedrooms and communal areas are so inviting, and the garden is a huge bonus with many activities going on with our warmer weather. Communication from the nurses has been a huge positive for us on Mums more challenging days, they always welcome us and give us up to date reports either when visiting or a phone call. Mum recently suffered a TIA stroke, we had a call to tell us what was happening, they called an ambulance and sent a carer with her in the ambulance to stay with her until we could get to the hospital. We recommend The Balmoral 100%

live a far better life in beautiful surroundings with all the care he needs.
He regularly tells us how incredible it is - the staff, the food (he can even choose how brown he wants his toast!), and how spotless his room is.
We had concerns about an unwanted visitor, but the staff explained their process and handled it perfectly.
Dad hasn't taken part in activities but the schedule looks great. I'm still giving that a 5* rating as him not taking part is no reflection on the offerings.
The care has been amazing, and any health concerns we've raised have been dealt with immediately. Staff include Dad in every conversation and decision. I'm so thankful to have found you for him. Thank you!

not always appreciate this but we as family do.

am always greeted by name and with a smile, and staff somehow manage to seem never too busy to listen, to reassure. There is on going observation and monitoring of my husband's health and an impressively a rapid response to several potential emergencies that required hospital admission. Strategies that maximise opportunities to improve existing health issues have been developed. The Brasserie has been a delightful place for us to enjoy some quality moments together at an exceptionally difficult time.
The Balmoral team are providing outstanding nursing care to my husband and outstanding support - for which I will always be grateful -to myself.

suitable wing, there is lots going on and family and friends are made to feel welcome with afternoon teas being offered for birthdays which is a lovely touch. The garden area is a lovely space, with a play park, seating area, pigs and chickens, it's fantastic for children who come to visit.

happy the residents looked; how engaged and communicative the staff were. The Balmoral exceeded my expectations and we had chosen her new home! Within 10 days, my aunt had moved from hospital to the Balmoral and has been so happy and settled there from day one. We were welcomed with afternoon tea and kindness and lots of laughter. All staff have shown such care, compassion and encouragement for joining in all the fun and varied activities which are twice a day! It's amazing. The Leadership and their visibility and involvement with staff, residents and visitors is the key to this incredible care home. Whatever you ask, it's like a magic wand, its done! Always done with smiles.

continues on a weekly basis. She has the patience of a saint, whilst remaining utterly professional. The nursing staff & carers are all so friendly & welcoming & have a genuine interest in the welfare of the residents.
Our family are so relieved that our mum/wife is living in such a safe & cared for environment by people who are genuinely in the right jobs.
I cannot recommend the 3 Bridges enough for my mum's continued support & care. Thank you.

and they know all the regular visitors by name. All are made to feel very welcome in Balmoral.
Due to his condition, my husband has had several hospital visits. He is always accompanied by a member of staff who stays with him and brings him back.
He has settled in well and enjoys the facilities and activities in Balmoral.

There is a very wide range of activities within the home and Mum enjoys participating in these activities.
While it was a very difficult decision to put Mum into a home she is very happy and we know she is receiving excellent care from a very caring, friendly, and professional team of staff.
I would highly recommend 3 Bridges to anyone looking for a care home.

great personal affection by many of the carers. The Home itself is welcoming for visitors as well as residents, is nicely decorated, clean, well-maintained, and offers a peaceful and comfortable environment, along with good facilities and stimulating activities and entertainment. Three Bridges has played a big part in my mother's happiness and well-being and we would highly recommend it.

he is being well looked after. This has been a great move for my father.

care was difficult for my mother to accept but her individual and challenging needs have been met with kindness, compassion, professionalism and endless patience over the last eight months. That care extends to family members too as we navigate our emotions at this time.
I receive regular updates and can talk to staff anytime I need. The facilities and activities are of a very high standard, with my mother gradually coming round to participation. It is incredibly reassuring that my mother is safe and well, thanks to every single member of staff in every role.

the hospitality staff are just brilliant: it's lovely to be offered a glass of wine when I'm visiting!

tour, I was able to see the amazing facilities. Meeting the staff, further confirmed my confidence in the high standard of care.
I felt an abundance of kindness flowing from every member of staff.
My friend has now been a resident at Balmoral for over one month and my expectations have become reality.
As a regular visitor now I am able to appreciate the excellent visiting facilities
The stunning brasserie coffee shop provides the perfect environment for visits.
I have also discovered the splendid range of activities. Recently there was a showing of a romance film in-house cinema which my friend loved.
I am so glad I found Balmoral.

welcoming and we feel totally comfortable during our visits. Communication from and with staff has been excellent and timely. I have also found their compassion and support so valuable during what for me has been a difficult decision around long-term residential care. I can recommend 3 Bridges without hesitation.