Northcare Scotland Ltd in Glasgow City | 3 Care Homes

Review of
Balmoral by Northcare
from K A (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

My mum was in Balmoral for 4 weeks over July/August to give myself and my brother and sister some respite. She liked it very much there and in her words: 'It is a very good care home'. We were particularly reassured by the medical care and monitoring, and the quality of the overnight care - these are

what are most important to us. The food also sounded really good. My mum loved the brasserie atmosphere particularly and the friendliness of all of the staff - nursing and catering. Two areas that could possibly be improved a little - more organisation in the laundry (my mum's clothes got lost a few times), and more encouragement to do activities. My mum tends to need quite a bit of encouragement to take part in things but does love them when she does - so a bit more of that would be good - perhaps the teachers themselves could pop by the rooms to encourage residents? Or even arrange to do some 1:1s sometimes - this might feel more value for money and ensure physical activity.

Reply from Kirsty Summers, Northcare at Balmoral by Northcare

Thank you so much for taking the time to share your thoughtful feedback about your mum's recent stay with us at Balmoral. We're so pleased to hear that she enjoyed her time here, and it's especially heartening to know she described us as "a very good care home." That means a great deal to the whole team.We're delighted that the medical care, overnight support, and overall friendliness of our staff provided reassurance to you and your family - these are exactly the areas we prioritise to ensure residents and their loved ones feel safe and supported. We're also thrilled to hear she enjoyed the food and the brasserie atmosphere - our catering team will be so pleased to hear this!Thank you again for your kind words and helpful observations. We are always aiming to improve our service and we hope to welcome your mum back in the future.

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Review of
Balmoral by Northcare
from T M (Power of Attorney of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

Since first contacting Balmoral to enquire about possible respite care or long term permanent care for the person for whom I am Health and Wellbeing Power of Attorney I would like to state that I have been met with nothing but kindness, compassion and genuine support.
The front of house manager went

out of her way to help me. She was friendly, engaging and very positive. She explained what was available immediately and in the longer term and assured me that Balmoral could assist me in whatever route I should wish to take.
She was very patient and understanding as it took some time to negotiate with the person for whom I'm responsible that respite care then possible full time care was the best way to keep him safe and to ensure his continued quality of life.
She kept in touch throughout. The person concerned is now well settled as a permanent resident. All issues were dealt with professionalism and courtesy.
I cannot praise the front of house manager enough.

Reply from Abbie Whitecross, Care Home Manager at Balmoral by Northcare

Thank you for your feedback. I am glad that the team at Balmoral have been able to support you with everything you need during this period of transition. I will share your kind words.

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Review of
Balmoral by Northcare
from Linda S (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Dad was in for 2 weeks respite to give mum and brother a well needed break. First time in Balmoral and such a difference from any other care facility we have viewed / tried. Would be happy to use in the future

Reply from Kirsty Summers, Northcare at Balmoral by Northcare

Thank you very much for the lovely review Linda. We are delighted to hear dad had a lovely experience and you were happy with all care and support provided at Balmoral. Please do get in touch in the future should you require any assistance.

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Review of
Balmoral by Northcare
from G H (Daughter of Resident) published on 1 August 2025 Submitted via Website • Report

Overall Experience

I am very pleased I chose the Balmoral nursing home for my Mum. The staff are so friendly, caring kind and thoughtful. The surroundings in the home are nothing short of five star. My mum loves the activities they put on and I am reassured she is well cared for at this vulnerable time of her like.

It's heart warming to see her so happy.

Reply from Kirsty Summers, Northcare at Balmoral by Northcare

Thank you for this lovely review. I am so pleased to hear that you are happy with the care and that your mum has settled in well and is enjoying her time with us and all of the wonderful activities at the Balmoral. This means a lot to us. I will share this with the full staff team.

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Review of
Balmoral by Northcare
from Kirsty M (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report

Overall Experience

Putting our Mum into care was never going to happen, however, her Alzheimer's worsened and we could no longer keep her safe at home. It's been a rocky road for her as she had lived in the same home for 56 years and couldn't understand where she was. The nursing staff, the carers and the hospitality

team have all been so caring to her and make her feel safe and welcome in her new environment. The home is spotless and the bedrooms and communal areas are so inviting, and the garden is a huge bonus with many activities going on with our warmer weather. Communication from the nurses has been a huge positive for us on Mums more challenging days, they always welcome us and give us up to date reports either when visiting or a phone call. Mum recently suffered a TIA stroke, we had a call to tell us what was happening, they called an ambulance and sent a carer with her in the ambulance to stay with her until we could get to the hospital. We recommend The Balmoral 100%

Reply from Kirsty Summers, Northcare at Balmoral by Northcare

Thank you so much for your kind review Kirsty. We are glad that mum is settling into her new home at Balmoral. It is lovely to hear how kind and caring you have found our staff team and that you feel welcome when visiting. I will share this feedback with the team at Balmoral.

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Review of
Balmoral by Northcare
from N B (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

I've been so impressed with every aspect of Balmoral. Every member of staff has been so welcoming and friendly, even those who don't know us.
I'd dreaded a time where we'd have to 'put Dad into a care home' but this doesn't feel like that at all. It's more like a 5* hotel & an opportunity for him to

live a far better life in beautiful surroundings with all the care he needs.
He regularly tells us how incredible it is - the staff, the food (he can even choose how brown he wants his toast!), and how spotless his room is.
We had concerns about an unwanted visitor, but the staff explained their process and handled it perfectly.
Dad hasn't taken part in activities but the schedule looks great. I'm still giving that a 5* rating as him not taking part is no reflection on the offerings.
The care has been amazing, and any health concerns we've raised have been dealt with immediately. Staff include Dad in every conversation and decision. I'm so thankful to have found you for him. Thank you!

Reply from Abbie Whitecross, Care Home Manager at Balmoral by Northcare

Thank you Kindly for taking the time to leave such a lovely review for Balmoral. We are delighted to hear such positive feedback on every aspect within our Care Facility.

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Review of
Balmoral by Northcare
from Alexandra T (Wife of Resident) published on 22 April 2025 Submitted via Postal Card • Report

Overall Experience

From the minute we entered the building we were happy with what we saw + experienced. A nice family atmosphere. Spotless, sweet smelling rooms. Patients were comforted whenever they were distressed + food looked good plenty of it. My husband's medical care has been excellent and well attended. He does

not always appreciate this but we as family do.

Reply from Kirsty Summers, Northcare at Balmoral by Northcare

Thank you for this lovely review Alexandra. I am so pleased to hear that you are happy with the care and attention your husband is receiving. We are glad to know that he is enjoying the delicious food as well. This means a lot to us. Please as always let us know anything else you need. I will share this with the full staff team.

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Review of
Balmoral by Northcare
from C T (Wife of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

The care my husband, who has had a major stroke, has received at the Balmoral has been exemplary. Dedicated, skilled staff at all levels in all roles and responsibilities maintain a calm and very caring environment. They are always good humoured and patient in what can be challenging situations. I

am always greeted by name and with a smile, and staff somehow manage to seem never too busy to listen, to reassure. There is on going observation and monitoring of my husband's health and an impressively a rapid response to several potential emergencies that required hospital admission. Strategies that maximise opportunities to improve existing health issues have been developed. The Brasserie has been a delightful place for us to enjoy some quality moments together at an exceptionally difficult time.
The Balmoral team are providing outstanding nursing care to my husband and outstanding support - for which I will always be grateful -to myself.

Reply from Kirsty Summers, Northcare at Balmoral by Northcare

Thank you for this lovely review. I am so pleased to hear that you are happy with the care and that your Husband has settled in well. We are so glad to hear you are happy with the care he is receiving and our home facilities to enjoy the time you spend with him. This means a lot to us. I will share this with the full staff team.

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Review of
3 Bridges Care Home
from E W (Niece of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

My aunt has recently moved into 3 bridges and it's been a lovely experience so far, the staff go out of their way to make her comfortable, at first she was on the dementia floor but as she's not too advanced we decided that she would be better in another wing, she was quickly given a new room on a more

suitable wing, there is lots going on and family and friends are made to feel welcome with afternoon teas being offered for birthdays which is a lovely touch. The garden area is a lovely space, with a play park, seating area, pigs and chickens, it's fantastic for children who come to visit.

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Review of
Balmoral by Northcare
from Fiona M (Niece of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

Finding the perfect nursing home for my aunt started with one phone call. Such a friendly voice answered the phone and a visit was arranged. Two days later my aunt was visited in hospital by one of the senior staff which was lovely. I had 3 criteria visiting nursing homes. The smell; how cared for and

happy the residents looked; how engaged and communicative the staff were. The Balmoral exceeded my expectations and we had chosen her new home! Within 10 days, my aunt had moved from hospital to the Balmoral and has been so happy and settled there from day one. We were welcomed with afternoon tea and kindness and lots of laughter. All staff have shown such care, compassion and encouragement for joining in all the fun and varied activities which are twice a day! It's amazing. The Leadership and their visibility and involvement with staff, residents and visitors is the key to this incredible care home. Whatever you ask, it's like a magic wand, its done! Always done with smiles.

Reply from Kirsty Summers, Northcare at Balmoral by Northcare

Thank you for this lovely review Fiona. I am so pleased to hear that you are happy with the care and that your aunt has settled in well and is enjoying her time with us and all of the wonderful activities at the Balmoral. This means a lot to us. I will share this with the full staff team.

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Review of
3 Bridges Care Home
from L B (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

Since I made enquiries regarding my mum potentially being cared for in here, the staff have been absolutely amazing. In particular the front of house manager. Never having been in this position before, I had a million questions & the front of house manager took the time to answer them all & this still

continues on a weekly basis. She has the patience of a saint, whilst remaining utterly professional. The nursing staff & carers are all so friendly & welcoming & have a genuine interest in the welfare of the residents.
Our family are so relieved that our mum/wife is living in such a safe & cared for environment by people who are genuinely in the right jobs.
I cannot recommend the 3 Bridges enough for my mum's continued support & care. Thank you.

Reply from Lizanne Glaser, Front of House Manager at 3 Bridges Care Home

Thank you very much for your kind review and taking the time to give feedback. We are so pleased your Mum has settled in so well and I will pass your feedback onto the rest of the team!

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Review of
Balmoral by Northcare
from Margaret C (Wife of Resident) published on 15 November 2024 Submitted via Website • Report

Overall Experience

In February this year, my husband required full time care, having a long term terminal illness and dementia. We assessed several care homes, and found Balmoral to be the best for us. We are very happy with the care and attention he receives from all of the staff.
The staff make everyone very welcome

and they know all the regular visitors by name. All are made to feel very welcome in Balmoral.
Due to his condition, my husband has had several hospital visits. He is always accompanied by a member of staff who stays with him and brings him back.
He has settled in well and enjoys the facilities and activities in Balmoral.

Reply from Abbie Whitecross, Care Home Manager at Balmoral by Northcare

Thank you for this lovely review. I am so pleased to hear that you are happy with the care and that your husband has settled in well and enjoys the facilities and activities at Balmoral. I will share this with the full staff team.

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Review of
3 Bridges Care Home
from Alison K (Daughter of Resident) published on 25 September 2024 Submitted via Website • Report

Overall Experience

My mum has been a resident in 3 Bridges since July and has settled in very well and is very well looked after by all staff. Staff are always very friendly and knowledgeable about Mum's needs and she is always treated with dignity and respect.
Communication from staff regarding Mum has been excellent.

There is a very wide range of activities within the home and Mum enjoys participating in these activities.
While it was a very difficult decision to put Mum into a home she is very happy and we know she is receiving excellent care from a very caring, friendly, and professional team of staff.
I would highly recommend 3 Bridges to anyone looking for a care home.

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Review of
3 Bridges Care Home
from K L (Son of Resident) published on 12 September 2024 Submitted via Website • Report

Overall Experience

My mother has been a resident at Three Bridges (Executive Suites and Victoria Suite) since 2014, and throughout the years we have been delighted with the attentiveness of both, staff and management regarding her care and happiness. She has always been treated with dignity and respect, and even with

great personal affection by many of the carers. The Home itself is welcoming for visitors as well as residents, is nicely decorated, clean, well-maintained, and offers a peaceful and comfortable environment, along with good facilities and stimulating activities and entertainment. Three Bridges has played a big part in my mother's happiness and well-being and we would highly recommend it.

Reply from Darren McGrory, Business Support Manager at 3 Bridges Care Home

Thank you for your kind words and review. I will be sure to pass on to all the staff.

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Review of
3 Bridges Care Home
from R O (Daughter of Resident) published on 10 September 2024 Submitted via Website • Report

Overall Experience

After visiting other Care Homes we decided on the 3 Bridges. It is a very welcoming and friendly place that is well-suited to my father's needs. All the staff are attentive and caring. They have looked after my father's needs while still being very respectful. I have complete peace of mind and know

he is being well looked after. This has been a great move for my father.

Reply from Darren McGrory, Business Support Manager at 3 Bridges Care Home

Thank you for taking the time to write this kind review. I am delighted to hear Dad has settled in well to 3 Bridges. I have shared your review with the staff.

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Review of
Balmoral by Northcare
from Elaine M (Daughter of Resident) published on 6 September 2024 Submitted via Website • Report

Overall Experience

The staff and management at Balmoral are amazing. My father was previously a resident in another Northcare Home and when it came time for my mother to also need care for Alzheimer's, it was wonderful that all our family were remembered by the owners, manager and many of the staff. The transition to

care was difficult for my mother to accept but her individual and challenging needs have been met with kindness, compassion, professionalism and endless patience over the last eight months. That care extends to family members too as we navigate our emotions at this time.
I receive regular updates and can talk to staff anytime I need. The facilities and activities are of a very high standard, with my mother gradually coming round to participation. It is incredibly reassuring that my mother is safe and well, thanks to every single member of staff in every role.

Reply from Abbie Whitecross, Care Home Manager at Balmoral by Northcare

Thank you so much for your lovely review. It is so nice to hear that you feel your mum's needs are being well met at Balmoral. It is also great to get such nice feedback about the team and their communication. I will share this with the staff.

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Review of
Balmoral by Northcare
from K S (Nephew of Resident) published on 4 September 2024 Submitted via Website • Report

Overall Experience

I continue to be delighted with the care my aunt is receiving at Balmoral Care Home. She is as happy as she can be - as a frail 90-year-old - and, more importantly, safe. I have always been impressed by the extent of communication between staff at the home and myself: I'm the Power of Attorney. And

the hospitality staff are just brilliant: it's lovely to be offered a glass of wine when I'm visiting!

Reply from Abbie Whitecross, Care Home Manager at Balmoral by Northcare

Hi, thank you for your kind feedback, the whole team will be pleased to hear this. I am delighted that you feel your Aunt is happy and safe in her home here. I am also glad that you are happy with the level of communication and that you feel welcome when visiting.

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Review of
Balmoral by Northcare
from A M (Friend of Resident) published on 2 September 2024 Submitted via Website • Report

Overall Experience

It was with a heavy heart that I found myself in the position of finding a care home for a very dear, elderly friend, who has no family.
My spirits were lifted when I entered Balmoral.
The airy atmosphere throughout, and the beautifully appointed interior made me feel less anxious.
On a comprehensive

tour, I was able to see the amazing facilities. Meeting the staff, further confirmed my confidence in the high standard of care.
I felt an abundance of kindness flowing from every member of staff.
My friend has now been a resident at Balmoral for over one month and my expectations have become reality.
As a regular visitor now I am able to appreciate the excellent visiting facilities
The stunning brasserie coffee shop provides the perfect environment for visits.
I have also discovered the splendid range of activities. Recently there was a showing of a romance film in-house cinema which my friend loved.
I am so glad I found Balmoral.

Reply from Abbie Whitecross, Care Home Manager at Balmoral by Northcare

Thank you for your kind review. We are glad that your friend is settling into his new home at Balmoral. It is lovely to hear how kind you have found our staff team and that you feel welcome when visiting. I will share this feedback with the team at Balmoral.

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Review of
3 Bridges Care Home
from Alison C (Daughter of Resident) published on 20 August 2024 Submitted via Website • Report

Overall Experience

Both of my parents have been in the Victoria Suite for three months now and I have nothing but positive things to say about it. The staff quickly developed an understanding of my parents' individual needs and responded to them with understanding and insight. When we visit, staff are warm, friendly and

welcoming and we feel totally comfortable during our visits. Communication from and with staff has been excellent and timely. I have also found their compassion and support so valuable during what for me has been a difficult decision around long-term residential care. I can recommend 3 Bridges without hesitation.

Reply from Darren McGrory, Business Support Manager at 3 Bridges Care Home

Thank you for taking the time to write this kind review. I am delighted to hear that your Mum and Dad have settled in well to 3 Bridges. I will share your review with the team.

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Review of
3 Bridges Care Home
from David Stuart F (Nephew of Resident) published on 13 August 2024 Submitted via Website • Report

Overall Experience

I am the nephew of one resident and the son-in-law of another resident and have also had an aunt and many family friends as residents in the Three Bridges Care Home.
I found that the standard of the home is excellent as is the food however, the standard of care provided by the incredible staff is exceptional.
They

are all very well trained, compassionate, understanding, friendly, and above all attentive to all of the resident's individual requirements and this helps family members to know that their loved ones are not only safe but are being exceptionally well looked after.
I cannot thank them enough for looking after our family members as well as they do.

Reply from Darren McGrory, Business Support Manager at 3 Bridges Care Home

Thank you for the kind review. I have shared this with the full team in Executive Suites.

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Care Homes Owned by Northcare Scotland Ltd in Glasgow City

Northcare Scotland Ltd Locations in Glasgow City (3)

Northcare Scotland Ltd Reviews in Glasgow City (42)

Balmoral by Northcare

Balmoral by Northcare

Balmoral by Northcare

Balmoral by Northcare

Balmoral by Northcare

Balmoral by Northcare

Balmoral by Northcare

Balmoral by Northcare

3 Bridges Care Home

Balmoral by Northcare

3 Bridges Care Home

Balmoral by Northcare

3 Bridges Care Home

3 Bridges Care Home

3 Bridges Care Home

Balmoral by Northcare

Balmoral by Northcare

Balmoral by Northcare

3 Bridges Care Home

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