Care Homes Owned by Northcare Scotland Ltd in Renfrewshire

Aunt has been with you for just over a year and Robyn has always been very friendly and helpful, nothing seems to be a bother for her.

impressed with everything I have seen so far.

is exceptionally well cared for and her whole family, pets included, are always welcomed by staff and management alike.

proved that all
information given was accurate.
Management and staff demonstrated flexibility without compromising the effective operation of their services.
Information on conditions, programmes and activities was clear.
Staff worked showing patience and empathy.
Standard of catering was exemplary.
High standard of cleanliness throughout.
Security efficient, without being oppressive.
Residents' privacy was ensured and respected.
Bright attractive building with variety of facilities (cinema, bistro, outside seating, etc.) tastefully fitted out to provide a "homely" ambiance (background music, pictures, ornaments, etc)
Wide variety of imaginative activities to interest residents

compassion, understanding and respect at all times and has settled in well. She has a lovely relationship with many of the staff who all go above and beyond to bring a smile. The standard of the care home itself is exceptional and as a family we are delighted with the progress my Mum has made since moving here.

me as my husbands carer I had a very good break. Can I make a suggestion as it was best I didn't visit it would be good to get some feed back from the care home as it is impossible to get any information from the person with dementia.I would have liked to hear how he past some of his time and if he joined in with others. To finish I am very happy I made the good decision to have the respite and especially to an excellent care home like Northcare and would certainly want to do it again.

activities.

me in navigating the complexities of the UK Care Home system.
The facilities are well appointed and clean.
Security is good.
Staff are well mannered, kind, and have a sense of humour. It's nice to see my Uncle having a good laugh with the lovey people supporting him.
The service contracts are well written and easy to understand.
Invoices are prompt and no hidden costs.
In my brief stay in the UK I spoke with the friendly locals and they had positive feedback about Clarkston House, this was comforting to know it has a good reputation in the community.
I wasn't there to see any Activities but the Newsletter provided an overview of the activities available to my Uncle.

the family.

respite.

well cared for. Very reassuring.

brilliant!) - we knew this was the right place. Staff go above and beyond to help and are so caring and attentive.
I have complete trust in them all to look after and nurture and for those needing care and attention it is the best place to be.

greatly helps them in settling my mum during periods of restlessness. All the staff throughout the home are friendly and compassionate and allow myself and my sister to have peace of mind that she is being well cared for.

varied, the food is well presented and enjoyed. The overall standard of cleanliness throughout the building is very impressive. The nursing care team have built up a good relationship with her and I've been impressed with the good communication from them, in addition to the management team who are hands on and keep me well informed. The care is delivered in a friendly and professional way, which she appreciates. The monthly activity list is well organised and gives her a varied selection of activities on a weekly basis. We are pleased with all aspects of Northcare so far.

have given her kindness and care and nursed her back to health. The food provided is excellent and she now eats well and has put on weight. Every single member of staff that Ive met has been friendly, helpful and welcoming. They make a difficult situation so much better.

condition and needs.