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Care Home Owned by Buckland Care Ltd in Dorset

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Buckland Care Ltd in Dorset

Only the locations & reviews in Dorset for Buckland Care Ltd are showing below.

View the details of all 10 locations (with 654 reviews) owned by Buckland Care Ltd

Buckland Care Ltd Locations in Dorset (1)

 - Browse 1 Care Home owned by Buckland Care Ltd in Dorset
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Kingland House Residential Home
24 - 30 Kingland Road, Poole BH15 1TP 
9.8 66 reviews
Kingland House Residential Home, Poole, Dorset
"The staff always find time to answer my questions and treat my wife with dignity and respect. They all have the skills to be assertive…"   Read all 66 reviews
  • from £1,400 / week
  • 44 Rooms
Location Type Care Home

Just a short walk from Poole Park and close to the town centre, Kingland House offers residential care in a friendly and homely setting. With the seaside charm of Sandbanks and Poole Quay nearby, the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Buckland Care Ltd Reviews in Dorset (66)

9.8

Buckland Care Ltd has a Group Review Score of 9.8 (9.817) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Buckland Care Ltd must have a Review Score.

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Review of

Kingland House Residential Home

from Sarah H (Daughter of Resident) published on 8 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Kingland House for over two years, since her last care home went bankrupt. My father visits daily and I go in every fortnight. The staff I meet are all friendly and I have noticed some taking time and patience to help my mother express herself.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for taking time to review Kingland House, our team take pride in all they do for our residents.
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Review of

Kingland House Residential Home

from Nigel D (Husband of Resident) published on 8 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff always find time to answer my questions and treat my wife with dignity and respect. They all have the skills to be assertive enough to get things done and the compassion not to be domineering.
My wife frequently comments to me how lovely the staff are refers to them often as friends.
I
can't imagine my wife being as happy, anywhere else.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for taking the time to review Kingland House, your lovely comments are appreciated by all the team.
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Review of

Kingland House Residential Home

from Paula H (Daughter of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with all aspects of my dad's care. I really didn't want him to go into care, but was forced to as his flat was flooded. We were made to feel so welcome by staff and nothing is too much trouble. Would highly recommend.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for reviewing our home, we appreciate your lovely comments.
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Review of

Kingland House Residential Home

from Elaine D (Granddaughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granddad was a resident of Kingland for almost 18 months. The care he received from the whole team was exceptional.


While he was able to he very much enjoyed the singers and chatting with the other residents.


The team ensured that his room was kept very clean and personalised.


Often

when family popped in for a visit we would find one of the team in my grandads room having a chat and making sure he was okay (mentally and physically). He loved to see the therapy dogs and other animals which would make personal visits to his room.


Most of these reviews are focused on the exceptional care given to the residents (rightly so), but I feel I must mention the support given to the families. Kingland gave us extra quality time we wouldn't of had with a cherished family member. They also have provided support after his passing to the family.


I will continue to recommend the home to anyone and everyone. The family are very grateful to the whole team.

Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for taking the time and leaving such a lovely review for the team at Kingland House.
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Review of

Kingland House Residential Home

from Sarah I (Daughter of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit my mum I am aware of how relaxed and comfortable she is. All staff are friendly, greeting visitors with genuine smiles. I am informed of any health changes promptly. Very happy with Mum's care here.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for taking the time to review Kingland House, the team take pride in their level of care for our resident's.
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Review of

Kingland House Residential Home

from K C (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Kingland House since September 2024 following her Alzheimer's diagnosis, and the care she receives has been outstanding. She is genuinely happy, has gained weight, and more often than not has a smile on her face. Although she doesn't always fully understand the afternoon games,
the staff take the time to support her and ensure every resident feels included and able to succeed. There is a full programme of activities each day, which keeps her engaged and gives real structure to her time.
Overall, I'm incredibly grateful for the kindness, patience, and dedication shown by the whole team.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for taking the time to review Kingland House, thank you for your lovely comments, the team pride themselves on the care they provide.
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Review of

Kingland House Residential Home

from Nick K (Brother of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Taken in the round my sister is very happy with the care she receives and with the staff who provide it at every level. She feels that the choice of room is the right one for her. She has some limitations on her food preferences but appreciates the efforts made to meet those. She has mixed views on
aspects of the activities and entertainment; subject of course to her personal taste. She is nonetheless very impressed with the principal member of staff leading on that. I would add that we consider the staff perform a very challenging role mostly with great care and sensitivity and should be commended.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for taking the time to review Kingland House, it's appreciated.
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Review of

Kingland House Residential Home

from Gary W (Son of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it became too much for mum to manage at home and needed to move into care, we looked around several care homes which all seemed okay until we looked at Kingland house. A bit like buying a house, you instantly get a good feeling when you find the right one. The staff were all so welcoming and helpful,
especially Maxine. Mum settled in so much better and quicker than we expected. She has a routine and there is always something going on to keep everyone entertained from singers to activities. I would certainly recommend Kingland house to anyone needing a caring friendly home that will allow them to enjoy being themselves.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for taking the time to review Kingland House and your lovely comments.
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Review of

Kingland House Residential Home

from Lorraine D (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father has been given the best care. All staff have shown compassion, at all times. The staff have all been very friendy to us as well as my Dad.
The home is always clean and tidy.
My Fathers welfare has always been a high priority.
I can not thank them enough, for all they do.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for taking the time to review Kingland House, your lovely comments are very appreciated.
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Review of

Kingland House Residential Home

from C O (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has always been very happy at Kingland House. She initially went for respite care and after 10 days never wanted to go home and be alone again. She likes to sit in the lounge during the day with other residents. They often have singers or chair exercises. They also have regular visits from a specially
trained dog. The staff organise various games too which keeps Mum well entertained. Knowing she's well catered for and happy makes me happy.
Reply from Tracy Waite, Manager at Kingland House Residential HomeThank you for your review, we like to provide our residents with different activities that they may not otherwise experience, our activities team review this with the residents and listen to their ideas and what they would like.
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Review of

Kingland House Residential Home

from Jonathan H (Husband of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since her arrival in January, 2023 my wife has settled in very well at Kingland House and gets on well with the staff. Her aphasia means that she has difficulty in expressing her wishes, but overall she gets by with the help of the staff. I find the staff and management helpful and amenable to
suggestions.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for your review, we encourage suggestions from families to ensure we know all we can about our residents to ensure their needs are met to a high standard.
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Review of

Kingland House Residential Home

from Brian E (Husband of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the continued care and attention you give to my wife.I am pleased that she is a resident in Kingland where all the lovely staff are kind and caring. Thank you for looking after her through her good and sometimes not so good moments.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for your review, it is our pleasure to care for your loved one.
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Review of

Kingland House Residential Home

from S A (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Efficient and caring with excellent communication to family. Good range of activities and efforts made to provide individualised care in the context of a large care home. Great location next to Poole park and a lovely garden which residents can freely use. Special thanks to Maxine.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for your review, the team at Kingland House pride themselves on the care and respect they show our residents and families.
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Review of

Kingland House Residential Home

from Joyce P (Friend of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The resident for whom we are responsible is receiving excellent care.
Previous issues with personal care have been dealt with kindly resulting in a improvement in general health.
I am impressed with how staff deal with any likes and dislikes.
Options are always carefully and clearly explained when
an action or choice is required.
The entertainment programme is varied and includes exercises.
This general environment has encouraged interaction which had previously been missing.
We are always advised of any issues which may arise.
All staff I have met and spoken to are open, helpful and caring.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for your lovely review, we pride ourselves on meeting all aspects of our residents' wellbeing.
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Review of

Kingland House Residential Home

from George M (Husband of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I moved my wife into Kingland House I had various problems with her. This made for a 'messy' transition from my point. It was not made clear enough, to me, that I should have left her there, and not return for a few days. Had I fully understood I would have tried to comply, but realistically it
still would have been a problem.


The staff have been excellent, and I am certain that my wife will settle down soon, but I feel that I may have inadvertently caused a problem for them. For this, I apologise.

Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for your review, we are here to support our residents' and their families from moving in and onwards throughout their time with us, our management team are here to discuss any worries you may have.
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Review of

Kingland House Residential Home

from Neil T (Friend of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingland continues to offer kind and supportive care. My friend, who I visit, is - so far as can be ascertained - happy in his situation and enjoys the visits of entertainers, especially when animals are involved.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for taking time to review Kingland House, our residents and visitors enjoy the entertainers specially the variety of animals, we aim to include more as our activities are reviewed.
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Review of

Kingland House Residential Home

from A S (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingland House treat my Mum with care. They try and give her a better quality of life. She has dementia however they never seem to give up up on her and they are constantly reviewing her care. I trust the team.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for taking the time to write a review, the care team at Kingland House pride themselves in ensuring individual needs are met.
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Review of

Kingland House Residential Home

from John C (Son of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother has often been left in her room until late morning before being dressed and taken to the lounge. This has left her feeling very isolated and has started to regret her decision to move into the home. Whilst I appreciate there are issues about her toileting requirements I still feel that she
needs to be in the lounge earlier in the morning.


She has also made comments that although most of the staff are kind there are some, mostly male, that are not very gentle when attending her needs.


However apart rom the above comments I have always been pleased with the appearance of the home and the entertainment provided although my mother in her elderly state cannot take advantage of what is on offer.

Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for your review, i'm disappointed to read the above, i will email to arrange discuss your concerns.
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Review of

Kingland House Residential Home

from Jo R (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Kingland house have gone above and beyond to support my 86 year old mother who arrived with quick onset of dementia and bed bound. She was a challenge for the team to meet her high needs but they have shown genuine care and compassion, patience and a willingness to help my mother be as
comfortable as possible at this stressful moment and stage of life. Thank you. I am utterly grateful and relieved my mum is there at this point and my father can finally look after himself at home.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for your review, we are proud of the team at Kingland House who truly care for our residents and their needs, giving their families peace of mind.
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Review of

Kingland House Residential Home

from J W (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy and finds the staff very attentive. Her room has good light. The administrator is super helpful and all the care staff are very nice. My mother likes trips to the garden.
Reply from Tracy Waite, Registered Manager at Kingland House Residential HomeThank you for your review, we are proud of the team at Kingland House.
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Awards / Recognitions (3)

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