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Care Home Owned by Buckland Care Ltd in Dorset

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Buckland Care Ltd in Dorset

Only the locations & reviews in Dorset for Buckland Care Ltd are showing below.

View the details of all 10 locations (with 615 reviews) owned by Buckland Care Ltd

Buckland Care Ltd Locations in Dorset (1)

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1 Care Home owned by Buckland Care Ltd in Dorset
Kingland House Residential Home

24 - 30 Kingland Road, Poole BH15 1TP 

9.8 60 reviews
"Taken in the round my sister is very happy with the care she receives and with the staff who provide it at every level. She feels that the…"   Read all 60 reviews
Location Type Care Home

Just a short walk from Poole Park and close to the town centre, Kingland House offers residential care in a friendly and homely setting. With the seaside charm of Sandbanks and Poole Quay nearby, the location combines peaceful living with strong community… Read more about Kingland House Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 44 Rooms
  • from £1,400 / week

Buckland Care Ltd Reviews in Dorset (60)

9.9

Buckland Care Ltd has a Group Review Score of 9.9 (9.860) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Buckland Care Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to Buckland Care Ltd
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Review of

Kingland House Residential Home

from Nicholas K (Brother of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Taken in the round my sister is very happy with the care she receives and with the staff who provide it at every level. She feels that the choice of room is the right one for her. She has some limitations on her food preferences but appreciates the efforts made to meet those. She has mixed views on
aspects of the activities and entertainment; subject of course to her personal taste. She is nonetheless very impressed with the principal member of staff leading on that.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking the time to review Kingland House.

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Review of

Kingland House Residential Home

from C O (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has always been very happy at Kingland House. She initially went for respite care and after 10 days never wanted to go home and be alone again. She likes to sit in the lounge during the day with other residents. They often have singers or chair exercises. They also have regular visits from a specially
trained dog. The staff organise various games too which keeps Mum well entertained. Knowing she's well catered for and happy makes me happy.
Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review, we like to provide our residents with different activities that they may not otherwise experience, our activities team review this with the residents and listen to their ideas and what they would like.

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Review of

Kingland House Residential Home

from Jonathan H (Husband of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since her arrival in January, 2023 my wife has settled in very well at Kingland House and gets on well with the staff. Her aphasia means that she has difficulty in expressing her wishes, but overall she gets by with the help of the staff. I find the staff and management helpful and amenable to
suggestions.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we encourage suggestions from families to ensure we know all we can about our residents to ensure their needs are met to a high standard.

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Review of

Kingland House Residential Home

from Brian E (Husband of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the continued care and attention you give to my wife.I am pleased that she is a resident in Kingland where all the lovely staff are kind and caring. Thank you for looking after her through her good and sometimes not so good moments.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, it is our pleasure to care for your loved one.

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Review of

Kingland House Residential Home

from S A (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Efficient and caring with excellent communication to family. Good range of activities and efforts made to provide individualised care in the context of a large care home. Great location next to Poole park and a lovely garden which residents can freely use. Special thanks to Maxine.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, the team at Kingland House pride themselves on the care and respect they show our residents and families.

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Review of

Kingland House Residential Home

from Nigel D (Husband of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident since October 2022. The staff have always treated her as an individual and not just another resident. They have tailored her care to meet the changes in her needs and wants as time has passed. Judith is considerably more content than she was prior to her time in Kingland
House. Her physical health is closely monitored and there is good liaison between the staff, senior carers and the local NHS services. Her mental wellbeing is always considered when meeting her day to day anxieties and concerns. All of the staff that I have encountered have been willing to talk to me about any concerns of mine and I am frequently given updates regarding my wife's care.
Despite the inevitable pressures and work load of the staff, they always find time for positive and cheerful interaction with my wife and other residents.
I am always made to feel welcome at Kingland House and the staff and manager have gone to a lot of effort to accommodate my wishes.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your lovely review, families are as important to us as our residents, thank you for your appreciation in this review and when you visit.

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Review of

Kingland House Residential Home

from Joyce P (Friend of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The resident for whom we are responsible is receiving excellent care.
Previous issues with personal care have been dealt with kindly resulting in a improvement in general health.
I am impressed with how staff deal with any likes and dislikes.
Options are always carefully and clearly explained when
an action or choice is required.
The entertainment programme is varied and includes exercises.
This general environment has encouraged interaction which had previously been missing.
We are always advised of any issues which may arise.
All staff I have met and spoken to are open, helpful and caring.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your lovely review, we pride ourselves on meeting all aspects of our residents' wellbeing.

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Review of

Kingland House Residential Home

from George M (Husband of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I moved my wife into Kingland House I had various problems with her. This made for a 'messy' transition from my point. It was not made clear enough, to me, that I should have left her there, and not return for a few days. Had I fully understood I would have tried to comply, but realistically it
still would have been a problem.


The staff have been excellent, and I am certain that my wife will settle down soon, but I feel that I may have inadvertently caused a problem for them. For this, I apologise.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we are here to support our residents' and their families from moving in and onwards throughout their time with us, our management team are here to discuss any worries you may have.

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Review of

Kingland House Residential Home

from Neil T (Friend of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingland continues to offer kind and supportive care. My friend, who I visit, is - so far as can be ascertained - happy in his situation and enjoys the visits of entertainers, especially when animals are involved.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking time to review Kingland House, our residents and visitors enjoy the entertainers specially the variety of animals, we aim to include more as our activities are reviewed.

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Review of

Kingland House Residential Home

from A S (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingland House treat my Mum with care. They try and give her a better quality of life. She has dementia however they never seem to give up up on her and they are constantly reviewing her care. I trust the team.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking the time to write a review, the care team at Kingland House pride themselves in ensuring individual needs are met.

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Review of

Kingland House Residential Home

from John C (Son of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother has often been left in her room until late morning before being dressed and taken to the lounge. This has left her feeling very isolated and has started to regret her decision to move into the home. Whilst I appreciate there are issues about her toileting requirements I still feel that she
needs to be in the lounge earlier in the morning.


She has also made comments that although most of the staff are kind there are some, mostly male, that are not very gentle when attending her needs.


However apart rom the above comments I have always been pleased with the appearance of the home and the entertainment provided although my mother in her elderly state cannot take advantage of what is on offer.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, i'm disappointed to read the above, i will email to arrange discuss your concerns.

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Review of

Kingland House Residential Home

from Jo R (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Kingland house have gone above and beyond to support my 86 year old mother who arrived with quick onset of dementia and bed bound. She was a challenge for the team to meet her high needs but they have shown genuine care and compassion, patience and a willingness to help my mother be as
comfortable as possible at this stressful moment and stage of life. Thank you. I am utterly grateful and relieved my mum is there at this point and my father can finally look after himself at home.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we are proud of the team at Kingland House who truly care for our residents and their needs, giving their families peace of mind.

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Review of

Kingland House Residential Home

from J W (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy and finds the staff very attentive. Her room has good light. The administrator is super helpful and all the care staff are very nice. My mother likes trips to the garden.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we are proud of the team at Kingland House.

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Review of

Kingland House Residential Home

from G R (Sister of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to the staff at Kingland House for the ongoing care they give my brother as his Dementia has progressed and mobility decreased. I am kept fully informed of significant changes and consulted when necessary. Thank you to all involved with his care.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking time to leave a lovely review.

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Review of

Kingland House Residential Home

from Jeff C (Husband of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given by the staff, and the facilities, at Kingland House, Poole, is consistently excellent and cannot be faulted. As a regular visitor I am made welcome and appreciated. I look forward to my visits and always leave feeling uplifted and that my wife, a resident, is in the best possible place
given her condition.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your lovely review, Kingland House takes pride in knowing that families feel welcome to our home.

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Review of

Kingland House Residential Home

from C T (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is happy and well looked after by the continuing care and support received by the staff on every level. I cannot express enough how the kindness and support that the staff give my Dad makes such a difference to his overall mental and physical health. Despite having a number of health issues that
are debilitating and progressive, he looks better than before he became a resident 18 months ago. Most importantly, he is settled and happier, and feels safe and comfortable. Thank you, everyone, for making this happen, and giving back some quality of life to Dad.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your kind words, the team at Kingland House pride themselves on the quality of care that is provided.

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Review of

Kingland House Residential Home

from Marion B (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly father moved into the home a few months ago. He has settled well and is very happy in his new surroundings.
The staff and management are kind, caring, understanding and professional.
Not only have they made my Dad feel welcome they have also made us as a family feel included too.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, it's very important to us that our residents and their families are made to feel welcome and part of Kingland House.

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Review of

Kingland House Residential Home

from P M (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very well looked after at Kingland House Residential Home. Several different members of staff check to see if she needs anything during the day and nothing is too much trouble.
There are plenty of activities for residents to participate in should they wish.
There is also a lovely garden
to sit in whilst the weather is good and both residents and visitors are welcome to use it.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.

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Review of

Kingland House Residential Home

from Elaine D (Granddaughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately due to a life-changing illness, my grandfather is no longer able to live independently at home. It was a difficult decision to find a care home for him, but I can't fault Kingland House at all. They have done everything possible to encourage my granddad to join in with the many varied
activities and the room he has is kept immaculately clean. The staff area is always friendly, smiling and very welcoming. I honestly can say I have peace of mind that he is being well cared for and it's nice to see all the photos etc. on the social media channels. I wouldn't hesitate to recommend the home whether it's for rest bite or on a more permanent basis. The location of the home is perfect for a walk to the park or into town.
Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, one of our many aims is that families have peace of mind as well as our wonderful residents.

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Review of

Kingland House Residential Home

from P M (Son of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were friendly, helpful and competent. We always felt that Dad was being well cared for. We were impressed that residents always left their rooms to eat in the dining room, regardless of how much effort it took.
Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review, the team at Kingland House are dedicated in all they do and we are happy that you have been left with a positive impression.

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Awards / Recognitions (2)

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