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Care Home Owned by Buckland Care Ltd in Dorset

9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Buckland Care Ltd in Dorset

Only the locations & reviews in Dorset for Buckland Care Ltd are showing below.

View the details of all 10 locations (with 599 reviews) owned by Buckland Care Ltd

Buckland Care Ltd Locations in Dorset (1)

 
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1 Care Home owned by Buckland Care Ltd in Dorset
Kingland House Residential Home

24 - 30 Kingland Road, Poole BH15 1TP 

9.8 55 reviews
"When I moved my wife into Kingland House I had various problems with her. This made for a 'messy' transition from my point. It was not made…"   Read all 55 reviews
Location Type Care Home

Just a short walk from Poole Park and close to the town centre, Kingland House offers residential care in a friendly and homely setting. With the seaside charm of Sandbanks and Poole Quay nearby, the location combines peaceful living with strong community… Read more about Kingland House Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 44 Rooms from £1,400 / week

Buckland Care Ltd Reviews in Dorset (55)

9.9
Buckland Care Ltd has a Group Review Score of 9.9 (9.863) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Buckland Care Ltd must have a Review Score.

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Review of

Kingland House Residential Home

from George M (Husband of Resident) published on 24 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I moved my wife into Kingland House I had various problems with her. This made for a 'messy' transition from my point. It was not made clear enough, to me, that I should have left her there, and not return for a few days. Had I fully understood I would have tried to comply, but realistically it
still would have been a problem.


The staff have been excellent, and I am certain that my wife will settle down soon, but I feel that I may have inadvertently caused a problem for them. For this, I apologise.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we are here to support our residents' and their families from moving in and onwards throughout their time with us, our management team are here to discuss any worries you may have.

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Review of

Kingland House Residential Home

from Neil T (Friend of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingland continues to offer kind and supportive care. My friend, who I visit, is - so far as can be ascertained - happy in his situation and enjoys the visits of entertainers, especially when animals are involved.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking time to review Kingland House, our residents and visitors enjoy the entertainers specially the variety of animals, we aim to include more as our activities are reviewed.

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Review of

Kingland House Residential Home

from A S (Daughter of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingland House treat my Mum with care. They try and give her a better quality of life. She has dementia however they never seem to give up up on her and they are constantly reviewing her care. I trust the team.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking the time to write a review, the care team at Kingland House pride themselves in ensuring individual needs are met.

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Review of

Kingland House Residential Home

from John C (Son of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has often been left in her room until late morning before being dressed and taken to the lounge. This has left her feeling very isolated and has started to regret her decision to move into the home. Whilst I appreciate there are issues about her toileting requirements I still feel that she
needs to be in the lounge earlier in the morning.


She has also made comments that although most of the staff are kind there are some, mostly male, that are not very gentle when attending her needs.


However apart rom the above comments I have always been pleased with the appearance of the home and the entertainment provided although my mother in her elderly state cannot take advantage of what is on offer.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, i'm disappointed to read the above, i will email to arrange discuss your concerns.

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Review of

Kingland House Residential Home

from Brian E (Husband of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my wife, who is bed bound, by all the staff is above excellent. They are amazing in the way they look after my wife, who has severe dementia , and i know she is in best possible place given her condition. Everyone looks after me when i visit my wife.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we are proud of the team at Kingland House in the way they care for our residents and their families.

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Review of

Kingland House Residential Home

from Jo R (Daughter of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kingland house have gone above and beyond to support my 86 year old mother who arrived with quick onset of dementia and bed bound. She was a challenge for the team to meet her high needs but they have shown genuine care and compassion, patience and a willingness to help my mother be as
comfortable as possible at this stressful moment and stage of life. Thank you. I am utterly grateful and relieved my mum is there at this point and my father can finally look after himself at home.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we are proud of the team at Kingland House who truly care for our residents and their needs, giving their families peace of mind.

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Review of

Kingland House Residential Home

from J W (Daughter of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy and finds the staff very attentive. Her room has good light. The administrator is super helpful and all the care staff are very nice. My mother likes trips to the garden.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we are proud of the team at Kingland House.

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Review of

Kingland House Residential Home

from G R (Sister of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the staff at Kingland House for the ongoing care they give my brother as his Dementia has progressed and mobility decreased. I am kept fully informed of significant changes and consulted when necessary. Thank you to all involved with his care.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking time to leave a lovely review.

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Review of

Kingland House Residential Home

from Jeff C (Husband of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by the staff, and the facilities, at Kingland House, Poole, is consistently excellent and cannot be faulted. As a regular visitor I am made welcome and appreciated. I look forward to my visits and always leave feeling uplifted and that my wife, a resident, is in the best possible place
given her condition.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your lovely review, Kingland House takes pride in knowing that families feel welcome to our home.

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Review of

Kingland House Residential Home

from C T (Daughter of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is happy and well looked after by the continuing care and support received by the staff on every level. I cannot express enough how the kindness and support that the staff give my Dad makes such a difference to his overall mental and physical health. Despite having a number of health issues that
are debilitating and progressive, he looks better than before he became a resident 18 months ago. Most importantly, he is settled and happier, and feels safe and comfortable. Thank you, everyone, for making this happen, and giving back some quality of life to Dad.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your kind words, the team at Kingland House pride themselves on the quality of care that is provided.

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Review of

Kingland House Residential Home

from Marion B (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father moved into the home a few months ago. He has settled well and is very happy in his new surroundings.
The staff and management are kind, caring, understanding and professional.
Not only have they made my Dad feel welcome they have also made us as a family feel included too.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, it's very important to us that our residents and their families are made to feel welcome and part of Kingland House.

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Review of

Kingland House Residential Home

from P M (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after at Kingland House Residential Home. Several different members of staff check to see if she needs anything during the day and nothing is too much trouble.
There are plenty of activities for residents to participate in should they wish.
There is also a lovely garden
to sit in whilst the weather is good and both residents and visitors are welcome to use it.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.

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Review of

Kingland House Residential Home

from Elaine D (Granddaughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately due to a life-changing illness, my grandfather is no longer able to live independently at home. It was a difficult decision to find a care home for him, but I can't fault Kingland House at all. They have done everything possible to encourage my granddad to join in with the many varied
activities and the room he has is kept immaculately clean. The staff area is always friendly, smiling and very welcoming. I honestly can say I have peace of mind that he is being well cared for and it's nice to see all the photos etc. on the social media channels. I wouldn't hesitate to recommend the home whether it's for rest bite or on a more permanent basis. The location of the home is perfect for a walk to the park or into town.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, one of our many aims is that families have peace of mind as well as our wonderful residents.

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Review of

Kingland House Residential Home

from P M (Son of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were friendly, helpful and competent. We always felt that Dad was being well cared for. We were impressed that residents always left their rooms to eat in the dining room, regardless of how much effort it took.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review, the team at Kingland House are dedicated in all they do and we are happy that you have been left with a positive impression.

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Review of

Kingland House Residential Home

from L L (Daughter of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Kingland House for just over 3 years. She arrived very unwell and anxious but with kindness, patience and good care, her health and wellbeing slowly returned. I visit weekly and have been lucky enough to join in with chair exercises, I’ve had a game of bingo, I’ve also
seen many different singers while visiting. Kingland House share a lot of photos on social media of the residents enjoying the activities and outings. It’s lovely to see the residents having fun. The location of Kingland House is perfect for a walk into town, Poole Quay or Poole Park. There is always a wheelchair available to use.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review, we are happy to hear you are enjoying the activities when you visit, we like to encourage our residents' families to join in so everyone can enjoy the fun.

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Review of

Kingland House Residential Home

from Sarah J (Daughter of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for the level of attention and professionalism demonstrated by all the staff. If we raise queries, they are dealt with very quickly. Good level of care and understanding about issues arising for someone with dementia. Good link up with local GP. Garden is lovely and so well maintained.
Thanks to everyone.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, the team at Kingland House take pride in all they do.

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Review of

Kingland House Residential Home

from Wendy G (Daughter of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, cleaners and entertainment staff are very friendly and professional in everything they do. My mum is bedbound and when we ask them to come in and see to her, they are there quickly and nothing is too much trouble. They are all hard-working and caring individuals and a special mention to the
receptionist at the door - she is always polite and she has to keep getting up to let us in and out. Thank you Kingland House, my mum is well cared for and it puts the family's mind at rest.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review and your lovely words, I am very proud of the team at Kingland House.

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Review of

Kingland House Residential Home

from Tina T (Daughter of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Kingland House for a few years with dementia. It’s the wonderful care from the staff and amazing carers that she is so comfortable and all her needs taken care of.
They keep me informed of any changes or concerns and there is never an issue if I want to see her. I live a long way
from the care home and they understand this and accommodate my visits to see her. It’s a lovely kind, caring, compassionate home. There are always things happening to stimulate the residents. Unfortunately, my mum can’t join in these but it’s lovely that others can. I used to worry constantly about her, but I know she has the best care from the home and her needs are met.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.

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Review of

Kingland House Residential Home

from Carol G (Daughter-in-law of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been in Kingland House for a couple of years and is very happy there.
If I have had any issues, they have been sorted quickly.
All the staff at Kingland House are very helpful and friendly.
The only downside I would say is that some of the meetings or events are during the working
day, and as we work, we are not able to attend.
As long as mum is happy, then the family is happy.
Many thanks to all at Kingland House.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review. I am very proud of the team at Kingland House; we are looking to present more events in the evenings during this year and meetings to allow more family members to attend.

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Review of

Kingland House Residential Home

from Carol O (Daughter of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum agreed to try two weeks of respite care over Christmas and is now on her second two weeks with the intention to make it permanent.
She settled in very well within a few days, enjoying all the company. She really enjoys being in the lounge and playing games, etc.
She has a nice quiet, ground-floor
room and is well cared for.
It’s lovely to see that she is happy there.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review; I am very proud of the team at Kingland House. It is our aim that our residents and families are happy in their time spent here.

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Awards / Recognitions (2)

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