Care Homes Owned by Buckland Care Ltd in Devon

I have used a number of homes for respite for my husband. This was by far the best and I would recommend it to anyone. The care and respect my husband received, as well as the friendliness of the staff was wonderful. Nothing seemed to be too much trouble and the staff went over and above to make my husband welcome. I will certainly be taking my husband back for another break.

I have had to call the firs many times to ask questions and sort issues out about my mother every time i have spoken to Emma she is very professional and knowledgeable at her job has a great sense of humour . The issues always get sorted and nothing seems to much trouble many many thanks kevin

In my opinion this is a first class home - and I'm very pleased Mum is here rather than anywhere else. Please keep up the good work!

when we arrived today, we were greeted by A, who's in the office, always smiling and very helpful, Mum was in her room as it's cooler, the staff are lovely very caring and helpful, Mum is enjoying the meals, there are activities every day which Mum joins in most days, Mum has had a lot of pain which they sorted very quickly and now out of pain. We are very happy to know Mum is being so well looked after, and has settled in so nicely. Thank you.

We are extremely pleased with the care and attention that has been provided for our Mum. We visit regularly and the staff are always welcoming and very helpful. The activities provided are excellent. Our Mum has adjusted well and seems very comfortable in her room.

I would not hesitate to recommend firs care home

Thank you Emma and your team for all you do.

I wanted to put excellent against many of these categories below but have had issues with nightstaff that are currently being addressed. My experience with the current manager is excellent and the day staff who treat me with kindness and respect and can't do enough for me.

The care mum has received has been truly marvellous. Every member of staff has shown genuine kindness, patience and understanding, and they take the time to get to know her as a person. The activities programme is immense, varied, engaging and thoughtfully planned - and it has made a remarkable difference to her well-being. We feel very grateful for the support she receives.

The transition to The Firs residential home has been very smooth. Mum has settled in very well, mum has been enjoying all the activities. The staff have been excellent and Emma has gone above and beyond to make sure mum feels happy and safe.

Very friendly staff. Residents well cared for. Social meetings and activities amazing. Would be useful for relative to let themselves in/out of home. Less work for the carers.

Staff are friendly, welcoming and experienced in the needs of older people: my mum needs alot of hands on support with toileting and self care. She is well cared for by the staff, she enjoys the daily activities provided every single day. She enjoys breakfast in bed and then being helped to the lounge the home is well staff, well run and v. clean we are very happy with our experience.

We are more than happy with the care at this home. Our father is settled, feels safe and is happy - we cant ask for more. The day outs seem a firm favorite so more of those would be perfect.

I find The Firs to be a very lovely, happy and caring home. They have activities, day trips and entertainment to amuse the residents. Our father is very happy here, he always tells us he is well looked after and that is the main thing. He loves the food, the staff and always seems well cared for.

Allways frendy heldfull kind management and staff second to none would recconend hightly

Very happy at The First Residential Home. I have been here nearly 3 years. Food very good and plentiful. Staff very helpful and friendly, no complaints at all.

The Firs is a lovely care home the staff are really friendly nothing is too much trouble for them. The manager is approachable and friendly. The home is very clean and very well decorated.

Lovely, friendly staff. Always smells fresh and clean. Uncle has settled in really well. Excellent range of facilities.

I have no concerns whatsoever with the care home or staff.

Mum come into The Firs last May 2025. I think its fair to say mum is very happy here. So if mum is happy we are all happy. She has a clear friend here called Hazel who was a former neighbour who she loves too. Mum always comments on how well she is looked after and the lovely staff. They do lots of great activities. She is very happy.