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Care Home Owned by Buckland Care Ltd in Herefordshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Buckland Care Ltd in Herefordshire

Only the locations & reviews in Herefordshire for Buckland Care Ltd are showing below.

View the details of all 10 locations (with 647 reviews) owned by Buckland Care Ltd

Buckland Care Ltd Locations in Herefordshire (1)

 - Browse 1 Care Home owned by Buckland Care Ltd in Herefordshire
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West Bank Residential Home
Walford Road, Ross-on-Wye HR9 5PQ 
9.8 55 reviews
West Bank Residential Home, Ross-on-Wye, Herefordshire
"After a number of years with care at home the big decision was made to move our mum to residential care. After viewing several places West…"   Read all 55 reviews
  • from £1,400 / week
  • 42 Rooms
Location Type Care Home

Tucked just outside the historic town of Ross-on-Wye, West Bank is a beautifully preserved Victorian home offering residential care, respite stays, day care, and dedicated dementia support. In ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Buckland Care Ltd Reviews in Herefordshire (55)

9.8

Buckland Care Ltd has a Group Review Score of 9.8 (9.843) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Buckland Care Ltd must have a Review Score.

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Review of

West Bank Residential Home

from Anne C (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a number of years with care at home the big decision was made to move our mum to residential care. After viewing several places West Bank was chosen as the best place to suit mum's needs. It's a light, warm airy place with comfortable rooms and staff who are very friendly, efficient, polite
and extremely well trained. The food is very good, mum put on weight and looked better for the move, this was a great delight to our family as she wasn't keen to leave her home. However, the staff were extremely kind and coaxed her along gently and she settled and was happy.
The facilities are wonderful with care and support tailored to the residents needs. Their privacy and dignity is taken very seriously, the management day to day is very impressive - everyone works together in whichever direction to make it a happy home. Mum loves the activities music in particular, even I have danced gently around the sitting room with her. Thank you all so much for your love and care of our mum.
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Review of

West Bank Residential Home

from Clifford H (Son of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father has been in Westbank, he get's 100% first class service, from wonderful staff. There is so many events for him to take part in. I would highly recommend Westbank and have to all my friends, well done all of you at Westbank.
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Review of

West Bank Residential Home

from Emma H (Granddaughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glad to see nanny happy, all carers and staff are friendly, polite and nanny loves being there.
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Review of

West Bank Residential Home

from Bill R (Husband of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Never an easy decision choosing the right care home. So, what a relief it was that I had done so in choosing West Bank. The help and advice we were given at our initial visit convinced me and my family we had made the right choice. West Bank is a happy home- residents and staff. The wide range of activities
provided is amazing- including a VE Day party! My grateful thanks to all the staff for being so kind to me and my wife. Thank you.
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Review of

West Bank Residential Home

from Maz H (Daughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to see my mum every week, I must say all carers and all other staff very friendly, polite and helpful, now mum is settled she is happy which is lovely to see. Thank you all for the smashing care you give mum.
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Review of

West Bank Residential Home

from Gemma D (Stepdaughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been a registered nurse for fifteen years and previously working in many care/nursing homes - I can say I have never seen more dedicated and caring staff than there are at West Bank. Staff continuously go above and beyond to make the home warm and inviting. Residents have access to many activities
and all seem happy and settled. The home is clean and welcoming. All staff are friendly and exceptionally caring and professional.
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Review of

West Bank Residential Home

from Jonathan C (Son of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has improved so much since being in West Bank Residential Care Home for four weeks' respite. The activities really helped her dementia which resulted in giving her confidence in life. Can't thank the staff enough for all their help, care and comfort for Mother, any time of day or night.
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Review of

West Bank Residential Home

from Sarah E (Wife of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has had respite three days a week and now is a full resident. He loves it there - great staff, great activities and an all-around happy and well-cared-for experience.
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Review of

West Bank Residential Home

from J G (Wife of Resident) published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time I went into the home, I realised my husband was in the right place. He was always treated with respect despite being rather awkward at times and he got attached to many of the staff. During his last week, nothing could have been done in a better and caring way. All the family are
truly grateful to all concerned.
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Review of

West Bank Residential Home

from Sandy N (Daughter of Resident) published on 26 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had been at West Bank Residential for roughly 2 years before he passed away. I cannot fault the professionalism of the staff, they were kind, considerate, caring, respectful to both my father and our family. They were always willing to help with any questions or problems we had. West Bank
was a home away from home for Dad and all staff were classed as family. Cleanliness of the home was spotless, there was always someone cleaning, even with an extendable feather duster. The activities were fantastic with something going on for all, from relaxation, music, fitness/sport, wellbeing, craft, religion. I would highly recommend West Bank to anyone looking to use for either respite or full time care. Thank you.
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Review of

West Bank Residential Home

from Jenny H (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are so dedicated, loving and kind. The activities on offer at West Bank are second to none (absolutely amazing). The home is very comfortable and just feels like one big family. Food is very good. Residents can walk around freely, go outside in the garden when they want to which I think is so
important!
My dad was resident at West Bank until he passed away 26th November 2024 and I wouldn't have wanted him to be anywhere else.
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Review of

West Bank Residential Home

from Jane H (Daughter of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
West Bank has been amazing for Mum and myself! She was admitted on respite from a hospital stay in April, and immediately settled so well that she has stayed long-term. At West Bank Mum is kept safe, her nutritional needs are met and her care is tailored to her needs. At West Bank the residents are
treated as adults, able to make their own decisions and choices. There are a number of lounges which enables residents to choose what company and activity they want. Mum likes to be active and there are activities every single day, including weekends. There are regular trips out and Mum has been on a narrow boat trip, to garden centres, tea dances and concerts. Mum has a strong Christian faith. Whenever possible she is taken to church on Sundays, and the service is streamed to the home on days when they don't attend. The manager and staff are very approachable and never too busy to help.
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Review of

West Bank Residential Home

from Roy H (Son of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been staying at West Bank for some time now, and I couldn't be more pleased with the level of care and attention he's receiving. The facilities are modern, well-maintained, and thoughtfully designed to meet the needs of residents with dementia. One of the standout aspects of the care home
is the dedication and compassion of the staff. They are not only highly trained but also deeply invested in my father's well-being, taking the time to get to know him personally and cater to his individual needs. This has made a tremendous difference in his comfort and quality of life. Daily activities are varied and engaging, helping to keep the residents both mentally and physically active. Whether it's music therapy, art, or group games, there's always something going on to keep my dad entertained and stimulated, which we truly appreciate. The cleanliness of the home is also worth mentioning-it is impeccable.
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Review of

West Bank Residential Home

from Sue S (Daughter of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was accepted at extremely short notice in December 2022 following a sudden decline in health. We were extremely impressed by the way the home manager allowed us to visit the home. No appointment required, which was very different from other homes and we felt that this just went to show that the
home had nothing to hide and that you could see what went on, on a typical day. The staff have been nothing but caring and helpful. We have seen a dramatic improvement in Mum's physical and mental health as she is no longer afraid of being alone or falling. There are daily activities if residents want to get involved. I would highly recommend West Bank, we have nothing but praise for everyone who works there.
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Review of

West Bank Residential Home

from S D (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in West Bank for five months. It was the safest, most caring and supportive place for her to be at the end of her life. We have nothing but praise fo the staff and everyone goes above and beyond to encourage residents to engage in a wide range of activities from sing-a-long to garden centre
trips to tea parties.
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Review of

West Bank Residential Home

from Brian J (Husband of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has just completed her first year in full-time residential care. She is content and happy and smiles a lot (staff and carers have commented on her demeanour). The stress was removed from her life and (at 83 this month) looks younger and her social confidence has returned. I am also greeted with
a welcome whenever I visit, giving me the reassurance that my visits make a valid contribution to her wellbeing, when a dental crisis arose earlier this year, West Bank's immediate response resulted in the issue being resolved with new dentures within three weeks. She could not be in safer hands.
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Review of

West Bank Residential Home

from A D (Daughter of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
West Bank has a lovely homely feel to it.
The staff are always cheerful, supportive and very caring. They go above and beyond to help my Mum, who is often confused and disorientated, demonstrating love and professionalism to reassure her and calm the situation coupled with a nice sense of humour. Thank
you West Bank we very much appreciate all that you do. You are amazing.
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Review of

West Bank Residential Home

from Jill D (Daughter-in-law of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
West Bank has completely changed my idea of residential care. I was apprehensive for my mother-in-law to move into a home initially, but the transfer was very smooth. All of the staff are so friendly and caring. They treat my mother-in-law with such kindness and respect, regularly popping into her room
for a chat. The weekly activities are varied and very well organised, there is always something fun to do! The food is lovely and well-presented. Tea and a selection of cakes are served every afternoon. The rooms are comfortable and well equipped and we were able to take her own recliner chair etc to make it feel like home. I can honestly say I look forward to going there.
The staff are fast becoming friends and we are so grateful to them for the excellent care they provide. I would not hesitate to recommend West Bank to my friends and family. Thank you so much West Bank, we would never have navigated this very difficult time without you all.
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Review of

West Bank Residential Home

from L H (Son of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in West Bank since February 2023. I have seen a big change in my dad as the staff are amazing and all look after him as if he was one of their own. The weekly activities are fantastic and the food is excellent.
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Review of

West Bank Residential Home

from Jess S (Daughter-in-law of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum-in-law has been a resident at West Bank for 10 months and I cannot fault the excellent care that she has received at all times. Staff really do go above and beyond for all of their residents whether it is Management, Care, Activity, Kitchen, Cleaning or Maintenance staff. The health care she
has received has been second to none. West Bank also really does feel like a home. I have only seen residents treated with great kindness and respect. Residents are very much made to feel part of a community with a busy programme of excellent activities, entertainment and trips out. The building and gardens are immaculate and beautifully kept and I love how West Bank embraces celebrations for its residents such as Christmas, The Coronation and national sporting events. West Bank is a benchmark for how all residential homes should be. Thank you to all the fabulous staff.
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Awards / Recognitions (3)

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