Care Homes Owned by BKR CCH Ltd

I'm very happy with millitent springs the staff are amazing every time I go to the home I am made to feel welcome the home is well decorated and looked after I know mum is happy I appreciate her being there.

The bedrooms are spacious and clean. The longes and dining room are always inviting. If you require something a little more private, then there is always the retreat.

Well done, Millington Springs and thanks For keeping dad topped up with his favourite drink "A cup of tea"

Our relative was transferred for end of life care. From the first enquiry one staff member in particular went above and beyond, answering our questions and making us feel our relatives needs would to be met. He was always clean and well cared for. The meal selection was really tasty and when able he enjoyed his meals especially the puddings. Staff were always polite and supportive answering our questions with good knowledge of our relatives needs. He never showed any signs of distress and remained comfortable until the end. It was a very difficult decision to acknowledge he needed 24 hour care but it was the best decision we made. The only negative being the decor is outdated and tired making the home first impression misleading . It was always clean and there was no odours. Thank you

My wife was placed into Carlton Care Home after being at the Brain Injury Unit. she was bed bound and suffered delirium, she was treated with care, the staff were very good, especially the 2 ladies that cleaned her room, they were superb and went above what their job entailed. Most of the staff were friendly and could not help enough, meals were mostly very good but my wife hated anything with more salt and pepper or anything slightly spicey, the staff were brilliant. her room was kept very clean and tidy, the only moan I had with the room was that my wife was bedbound and all she could see was through a window that was high off the ground and all she could see was the eve of a building and the sky. she was asked many times to be taken out of bed but she had a fear of the hoist, so the staff had to abide by her wishes. the management were excellent and I wish I could have said thank you to the unit manager but she was on leave, I will say it here, THANK YOU to all for your hard work.

I can not thank the staff at Carlton Care Home enough. My dad has been in there nearly 2 years. They provide an outstanding service to my dad, nothing is to much trouble for them. I would highly recommend Carlton Care Home because everyone who works there strives to provide excellent service. Thank you all so much for taking care of my dad.

Mum spent the final 18 months of her life at Carlton Care Home when dementia and safeguarding issues made it impossible for her to live at home. During her time there she was treated with care, dignity, and love by all involved with her care. Everybody loved her and I was happy that she had gone into a home from home who looked after her like family. Myself and my wife got to know the majority of the staff there and cannot praise them highly enough. The care and nursing standards were beyond reproach. Again myself and my wife would like to say a personal thank you to everyone there for their love and dedication to my mum during her sad decline into the hinterlands of dementia.

Such a fabulous home that is well run with amazing staff that truly care, My mum spent 4 years here and we were so with happy with her care, we have nothing but praise for this care home, its was my mums home and she was happy.

Thank you seems empty and not enough. You are all wonderful!

Mum has now moved back to her home town having resided at Carlton Care Home for the last year. We have always been happy with the standard of care and staff interaction during a particularly difficult period for my mum both emotionally and health wise. They have always listened to and acted on our concerns, both from a medical and motivational point of view. Thank you the the manager and the team.

My father has been in Millington Springs now for just over a year and is doing really well. He always looks clean with his own clothes on and well fed, the staff are really nice keeping me informed as and when I need to know anything which in turn makes me happy to know my father is being looked after so well.

On entering the home for the first time, it seemed to fulfil needs but on closer inspection from past months, there seemed to be a lot that needed picking up on. I couldn't get to the home a lot as it was miles from where I live, and had to hope that in my absence my Uncle was getting the best care. I asked for a drink for my Uncle on one occasion, which they gave me, and he choked! No one had told me he now had thickened drinks and they certainly didn't know! When my uncle did pass away on Christmas Day 2023 and we went to fetch his belongings, there were faeces on his ornaments which was traumatising to myself and the family! Did no one check what they were giving us? By faeces, I don't mean smears, it looked like the basket of ornaments had been used as a toilet. To be honest, these things would have been easy to rectify and I am very disappointed with the care he received!

Mum has been in Millington Springs for some time. On her birthday, staff sang happy birthday in her room, kitchen staff made a birthday cake, presented in the dining room at lunch, again singing happy birthday. Photos were sent to us. Care and nursing staff are amazing, speaking to residents with care and affection and calming and soothing actions. The manager is just brilliant. He is a kind and caring man, he can't do enough for everyone, even disrupting his lunch. It is not uncommon for him to ask residents if they would like to sit with him while he is at his computer, having conversations and never getting annoyed when they get frustrated. He just changes the subject in a very calming way. The rooms are always spotless and smell fresh. The activities include a singer, a Christmas play, small animal day, summer fair etc. We are made welcome to have lunch with Mum, giving a small donation to the activities fund. I can't praise everyone enough. Thank you so much, everyone.

I want to start by saying how truly honoured I am to have had my nana stay here. She recieved the utmost care, and the staff were like family to her and to us as well. She sadly passed away on the 17th of May 2024 from breast cancer and dementia. Which, of course, was very upsetting, but up until that point, I can't thank the staff enough for their beautiful and happy urge to do what they do, which was love my nana, the same way we did. Thank you, Millington Springs, for giving Nana the best end-of-life care possible. My best advice is, to never stop doing what you're doing. God bless you and thank you for your service.

Dad was placed in Carlton's care home in December 2023. We were nervous about his move to another home due to a past experience; however, upon admission, we felt happy, relieved, and confident in the staff and care provided at Carlton Care Home. Staff were always friendly, caring, well trained, and provided excellent care to residents. They always kept us up to date about Dad's care. The care home feels like a comfy pair of slippers from the minute you walk in. It feels homely, has a lovely smell of home-cooked meals, and is spotlessly clean. Sadly Dad passed away in April. The staff were so supportive and we couldn't have gotten through this without them. Dad enjoyed his last few months of life at Carlton Care Home and spent a lot of time singing, which the staff would often join in with. I would like to thank the Manager, and her team for everything they did for Dad and for their dedication, compassion, and care. This is an excellent care home that I would recommend to anybody.

My mother spent three years at Carlton Nursing Home. It provides a homely atmosphere and gives special attention to the likes of the residents. It provides great home cooking and lots of entertainment to keep the residents happy. On a day to day basis it is run by the matron who is vastly experienced in the care sector. Unfortunately, on reaching 94 years, my mother was at end of life. I was able to visit her whenever I wanted and was kept happy with biscuits and coffee! The staff were brilliant. My mother's care was brilliant. The staff talked to her every time they came into her room and at all times treated her with respect and in a way that preserved her dignity. The home kept me informed at all times and took control of the formalities promptly after her death. I would recommend this home most highly.

My mother was admitted into this care home following discharge from a hospital stroke unit in July 2020, during the first outbreak of Covid-19. It was a very difficult decision to make in a very short space of time due to the pandemic. The care she received during her eighteen-month stay was excellent. The staff were very caring and like a family to her. Her nursing care was excellent in very difficult circumstances, especially during her last few days before she passed away. As we were not allowed full access to visits during her stay, the staff did everything possible for us to be able to have some face to face contact e.g. through windows. I would definitely recommend this home for nursing care.

My 93 year old mother had been a resident in Millington Springs for two and a half years. I can honestly say the care was unbeatable. The home was immaculately clean, the food ample and beautifully cooked on site and the care and nursing staff both dedicated and enthusiastic. Great pride was always taken on the cleanliness of the residents giving them ultimate respect and dignity. Enthusiasm in theme days, quizzes and mental stimulation were also part of the care agenda. Until lockdown families were encouraged to join their loved ones on themed days (which were amazing). My mother was kept safe in Millington and I had no worries. During the pandemic the home exercises very tight rules to protect both residents and families. Millington treated me as part of their family with the utmost love and support. It is a marvelous place to put a loved one.

No home is perfect – not even ours! – but they have always understood care and compassion for which we remain very grateful.