Care Homes Owned by BKR CCH Ltd

helpful and very welcoming, especially Agash who went the extra mile today to make my dad's birthday special for him. He cannot do enough for you and always has a smile on his face.
Well done, Millington Springs and thanks For keeping dad topped up with his favourite drink "A cup of tea"

enjoyed his meals especially the puddings. Staff were always polite and supportive answering our questions with good knowledge of our relatives needs. He never showed any signs of distress and remained comfortable until the end. It was a very difficult decision to acknowledge he needed 24 hour care but it was the best decision we made. The only negative being the decor is outdated and tired making the home first impression misleading . It was always clean and there was no odours. Thank you

friendly and could not help enough, meals were mostly very good but my wife hated anything with more salt and pepper or anything slightly spicey, the staff were brilliant. her room was kept very clean and tidy, the only moan I had with the room was that my wife was bedbound and all she could see was through a window that was high off the ground and all she could see was the eve of a building and the sky. she was asked many times to be taken out of bed but she had a fear of the hoist, so the staff had to abide by her wishes. the management were excellent and I wish I could have said thank you to the unit manager but she was on leave, I will say it here, THANK YOU to all for your hard work.

you all so much for taking care of my dad.

a home from home who looked after her like family. Myself and my wife got to know the majority of the staff there and cannot praise them highly enough. The care and nursing standards were beyond reproach. Again myself and my wife would like to say a personal thank you to everyone there for their love and dedication to my mum during her sad decline into the hinterlands of dementia.

health conditions.
The manager, in particular has fought so hard to get Mum the support she needed from securing nursing care, which had been removed from her and then securing one to one support to help her to feel safe and secure when her mind was telling her otherwise.
The home have gone over and above for Mum and sadly, she has to move on as they can no longer meet her needs.
The staff at this home, and I am sure many others, do a job I could never do myself and perform tasks that give our loved ones the dignity and pride they are stripped of when these awful diseases take hold.
Thank you seems empty and not enough. You are all wonderful!

both from a medical and motivational point of view. Thank you the the manager and the team.

so well.

I asked for a drink for my Uncle on one occasion, which they gave me, and he choked! No one had told me he now had thickened drinks and they certainly didn't know! When my uncle did pass away on Christmas Day 2023 and we went to fetch his belongings, there were faeces on his ornaments which was traumatising to myself and the family! Did no one check what they were giving us? By faeces, I don't mean smears, it looked like the basket of ornaments had been used as a toilet. To be honest, these things would have been easy to rectify and I am very disappointed with the care he received!

and affection and calming and soothing actions. The manager is just brilliant. He is a kind and caring man, he can't do enough for everyone, even disrupting his lunch. It is not uncommon for him to ask residents if they would like to sit with him while he is at his computer, having conversations and never getting annoyed when they get frustrated. He just changes the subject in a very calming way. The rooms are always spotless and smell fresh. The activities include a singer, a Christmas play, small animal day, summer fair etc. We are made welcome to have lunch with Mum, giving a small donation to the activities fund. I can't praise everyone enough. Thank you so much, everyone.

point, I can't thank the staff enough for their beautiful and happy urge to do what they do, which was love my nana, the same way we did. Thank you, Millington Springs, for giving Nana the best end-of-life care possible. My best advice is, to never stop doing what you're doing. God bless you and thank you for your service.

provided excellent care to residents. They always kept us up to date about Dad's care. The care home feels like a comfy pair of slippers from the minute you walk in. It feels homely, has a lovely smell of home-cooked meals, and is spotlessly clean. Sadly Dad passed away in April. The staff were so supportive and we couldn't have gotten through this without them. Dad enjoyed his last few months of life at Carlton Care Home and spent a lot of time singing, which the staff would often join in with. I would like to thank the Manager, and her team for everything they did for Dad and for their dedication, compassion, and care. This is an excellent care home that I would recommend to anybody.

in the care sector. Unfortunately, on reaching 94 years, my mother was at end of life. I was able to visit her whenever I wanted and was kept happy with biscuits and coffee! The staff were brilliant. My mother's care was brilliant. The staff talked to her every time they came into her room and at all times treated her with respect and in a way that preserved her dignity. The home kept me informed at all times and took control of the formalities promptly after her death. I would recommend this home most highly.

The staff were very caring and like a family to her. Her nursing care was excellent in very difficult circumstances, especially during her last few days before she passed away. As we were not allowed full access to visits during her stay, the staff did everything possible for us to be able to have some face to face contact e.g. through windows. I would definitely recommend this home for nursing care.

taken on the cleanliness of the residents giving them ultimate respect and dignity. Enthusiasm in theme days, quizzes and mental stimulation were also part of the care agenda. Until lockdown families were encouraged to join their loved ones on themed days (which were amazing). My mother was kept safe in Millington and I had no worries. During the pandemic the home exercises very tight rules to protect both residents and families. Millington treated me as part of their family with the utmost love and support. It is a marvelous place to put a loved one.

in a timely manner. As the longest remaining resident she has seen many improvements: new routines and senior/clinical leadership now provide the clear direction and compliance previously lacking whilst the sincere care and compassion from staff still remains at the fore. Mum's fluctuating needs change hourly but her triggers are responded to well and they have no hesitation to involve us if appropriate.
The home has navigated through Covid with compassion and care and worked with us to apply a common sense approach when Mum entered the 'end of life' stage during this time.
No home is perfect – not even ours! – but they have always understood care and compassion for which we remain very grateful.