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Care Homes Owned by BKR CCH Ltd

8.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by BKR CCH Ltd

BKR CCH Ltd Locations (2)

 
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2 Care Homes owned by BKR CCH Ltd
Millington Springs

160 Portland Road, Selston, Nottingham NG16 6AN 

8.3 8 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 42 Rooms
Carlton Nursing Home

398 Carlton Hill, Carlton, Nottingham NG4 1JA 

8.7 6 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 29 Rooms

BKR CCH Ltd Reviews (14)

8.5
BKR CCH Ltd has a Group Review Score of 8.5 (8.505) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to BKR CCH Ltd must have a Review Score.

Overall Experience

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  • 3
  • 0
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Date Published

14
4
10
10
4
Review of

Carlton Nursing Home

from Paul L (Son of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the final 18 months of her life at Carlton Care Home when dementia and safeguarding issues made it impossible for her to live at home. During her time there she was treated with care, dignity, and love by all involved with her care. Everybody loved her and I was happy that she had gone into
a home from home who looked after her like family. Myself and my wife got to know the majority of the staff there and cannot praise them highly enough. The care and nursing standards were beyond reproach. Again myself and my wife would like to say a personal thank you to everyone there for their love and dedication to my mum during her sad decline into the hinterlands of dementia.

Reply from B Rai, Owner at Carlton Nursing Home

Thank you so much for your kind words.I will pass your praise onto our staff.Thank you again.


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Review of

Carlton Nursing Home

from Stuart C (Son of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a fabulous home that is well run with amazing staff that truly care, My mum spent 4 years here and we were so with happy with her care, we have nothing but praise for this care home, its was my mums home and she was happy.

Reply from B Rai, NI at Carlton Nursing Home

Thank you for your review.It was a pleasure looking after mum, she was a part of our family and is missed.We all wish you and the family all the best.


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Review of

Millington Springs

from Luisa H (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Millington for over two years. I don't have the words to express my gratitude for how hard everyone has worked to keep her safe and ensure that the life she has is the best it can be for her.
She has been a rather difficult customer from day one. Dementia and Alzhiemers and other
health conditions.
The manager, in particular has fought so hard to get Mum the support she needed from securing nursing care, which had been removed from her and then securing one to one support to help her to feel safe and secure when her mind was telling her otherwise.
The home have gone over and above for Mum and sadly, she has to move on as they can no longer meet her needs.
The staff at this home, and I am sure many others, do a job I could never do myself and perform tasks that give our loved ones the dignity and pride they are stripped of when these awful diseases take hold.
Thank you seems empty and not enough. You are all wonderful!

Reply from Natasha Easton, Registered Manager at Millington Springs

Thank you so much for your kind words, they have been shared with the team and are greatly appreciated. It has been a pleasure looking after your mum and a sad day when she had to leave us. We wish her all the best and thank you for your ongoing support and understanding while she was with us.


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Review of

Carlton Nursing Home

from Richard B (Son of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has now moved back to her home town having resided at Carlton Care Home for the last year. We have always been happy with the standard of care and staff interaction during a particularly difficult period for my mum both emotionally and health wise. They have always listened to and acted on our concerns,
both from a medical and motivational point of view. Thank you the the manager and the team.

Reply from Cath Flavill, Owner at Carlton Nursing Home

Thank you for a lovely review. We're pleased that mum is closer to her friends. It was a pleasure caring for her.


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Review of

Millington Springs

from S W (Daughter of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean, and residents not just my dad always seem happy. Carers go above and beyond to help residents and visitors alike. Food is freshly made every day, again the kitchen is very clean. Plenty of space to have private time with your relatives.

Reply from Natasha Easton, Registered Manager at Millington Springs

Thank you for your lovely review, your kind words are appreciated by the staff.


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Review of

Millington Springs

from Kathleen A (Daughter of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Millington Springs now for just over a year and is doing really well. He always looks clean with his own clothes on and well fed, the staff are really nice keeping me informed as and when I need to know anything which in turn makes me happy to know my father is being looked after
so well.

Reply from Natasha Easton, Registered Manager at Millington Springs

Thank you for your kind words, he is a pleasure to look after and it is lovely to hear you are happy with his care.


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Review of

Millington Springs

from Susan G (Niece of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

On entering the home for the first time, it seemed to fulfil needs but on closer inspection from past months, there seemed to be a lot that needed picking up on. I couldn't get to the home a lot as it was miles from where I live, and had to hope that in my absence my Uncle was getting the best care.
I asked for a drink for my Uncle on one occasion, which they gave me, and he choked! No one had told me he now had thickened drinks and they certainly didn't know! When my uncle did pass away on Christmas Day 2023 and we went to fetch his belongings, there were faeces on his ornaments which was traumatising to myself and the family! Did no one check what they were giving us? By faeces, I don't mean smears, it looked like the basket of ornaments had been used as a toilet. To be honest, these things would have been easy to rectify and I am very disappointed with the care he received!

Reply from Natasha Easton, Registered Manager at Millington Springs

We are sorry to receive this review from you and hear that these belongings were received in this way which understandably caused upset to you and your family, We were unaware this was the case. Your uncle was a much-loved man in the home and a pleasure to care for, his presence is missed in the home.


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Review of

Millington Springs

from Tracey T (Daughter of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Millington Springs for some time. On her birthday, staff sang happy birthday in her room, kitchen staff made a birthday cake, presented in the dining room at lunch, again singing happy birthday. Photos were sent to us. Care and nursing staff are amazing, speaking to residents with care
and affection and calming and soothing actions. The manager is just brilliant. He is a kind and caring man, he can't do enough for everyone, even disrupting his lunch. It is not uncommon for him to ask residents if they would like to sit with him while he is at his computer, having conversations and never getting annoyed when they get frustrated. He just changes the subject in a very calming way. The rooms are always spotless and smell fresh. The activities include a singer, a Christmas play, small animal day, summer fair etc. We are made welcome to have lunch with Mum, giving a small donation to the activities fund. I can't praise everyone enough. Thank you so much, everyone.

Reply from Jaskeaton Rai, Finance at Millington Springs

Thank you for your kind words, we are lucky to have such a caring team. I will pass on your kind words.


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Review of

Millington Springs

from M H (Grandson of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to start by saying how truly honoured I am to have had my nana stay here. She recieved the utmost care, and the staff were like family to her and to us as well. She sadly passed away on the 17th of May 2024 from breast cancer and dementia. Which, of course, was very upsetting, but up until that
point, I can't thank the staff enough for their beautiful and happy urge to do what they do, which was love my nana, the same way we did. Thank you, Millington Springs, for giving Nana the best end-of-life care possible. My best advice is, to never stop doing what you're doing. God bless you and thank you for your service.

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Review of

Carlton Nursing Home

from Charlotte N (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was placed in Carlton's care home in December 2023. We were nervous about his move to another home due to a past experience; however, upon admission, we felt happy, relieved, and confident in the staff and care provided at Carlton Care Home. Staff were always friendly, caring, well trained, and
provided excellent care to residents. They always kept us up to date about Dad's care. The care home feels like a comfy pair of slippers from the minute you walk in. It feels homely, has a lovely smell of home-cooked meals, and is spotlessly clean. Sadly Dad passed away in April. The staff were so supportive and we couldn't have gotten through this without them. Dad enjoyed his last few months of life at Carlton Care Home and spent a lot of time singing, which the staff would often join in with. I would like to thank the Manager, and her team for everything they did for Dad and for their dedication, compassion, and care. This is an excellent care home that I would recommend to anybody.

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Review of

Carlton Nursing Home

from Michael B (Son of Resident) published on 25 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent three years at Carlton Nursing Home. It provides a homely atmosphere and gives special attention to the likes of the residents. It provides great home cooking and lots of entertainment to keep the residents happy. On a day to day basis it is run by the matron who is vastly experienced
in the care sector. Unfortunately, on reaching 94 years, my mother was at end of life. I was able to visit her whenever I wanted and was kept happy with biscuits and coffee! The staff were brilliant. My mother's care was brilliant. The staff talked to her every time they came into her room and at all times treated her with respect and in a way that preserved her dignity. The home kept me informed at all times and took control of the formalities promptly after her death. I would recommend this home most highly.

Reply from Cath Flavill, Manager at Carlton Nursing Home

Thank you so much for this wonderful review. I have shared this with all our staff and it has been gratefully received.
It was a pleasure looking after Mum.
Should you require any support please do not hesitate to get in touch with us.
Thank you again from us all.


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Review of

Carlton Nursing Home

from Lila L (Daughter of Resident) published on 1 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into this care home following discharge from a hospital stroke unit in July 2020, during the first outbreak of Covid-19. It was a very difficult decision to make in a very short space of time due to the pandemic. The care she received during her eighteen-month stay was excellent.
The staff were very caring and like a family to her. Her nursing care was excellent in very difficult circumstances, especially during her last few days before she passed away. As we were not allowed full access to visits during her stay, the staff did everything possible for us to be able to have some face to face contact e.g. through windows. I would definitely recommend this home for nursing care.

Reply from B Rai, Owner at Carlton Nursing Home

Thank you, I will share your lovely review with our team.
If there is anything else we can do to support please get in touch.
Wishing you and the family all the best.


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Review of

Millington Springs

from Linda M (Daughter of Resident) published on 15 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 year old mother had been a resident in Millington Springs for two and a half years. I can honestly say the care was unbeatable. The home was immaculately clean, the food ample and beautifully cooked on site and the care and nursing staff both dedicated and enthusiastic. Great pride was always
taken on the cleanliness of the residents giving them ultimate respect and dignity. Enthusiasm in theme days, quizzes and mental stimulation were also part of the care agenda. Until lockdown families were encouraged to join their loved ones on themed days (which were amazing). My mother was kept safe in Millington and I had no worries. During the pandemic the home exercises very tight rules to protect both residents and families. Millington treated me as part of their family with the utmost love and support. It is a marvelous place to put a loved one.

Reply from Anne Moody, Registered Manager at Millington Springs

Thank you Linda for your lovely review, We all miss Mum, hope she is doing well.


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Review of

Millington Springs

from Lorna P (Daughter of Resident) published on 28 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Millington Springs' dual residential/nursing registration offered us an obvious and improved care benefit when Mum’s old residential care needed to be increased. Despite some 'special measures' for a period, Mum has ALWAYS been treated with care and respect and any concerns listened and responded to
in a timely manner. As the longest remaining resident she has seen many improvements: new routines and senior/clinical leadership now provide the clear direction and compliance previously lacking whilst the sincere care and compassion from staff still remains at the fore. Mum's fluctuating needs change hourly but her triggers are responded to well and they have no hesitation to involve us if appropriate.
The home has navigated through Covid with compassion and care and worked with us to apply a common sense approach when Mum entered the 'end of life' stage during this time.
No home is perfect – not even ours! – but they have always understood care and compassion for which we remain very grateful.

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Awards / Recognitions (0)

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Frequently Asked Questions about BKR CCH Ltd

How many Care Homes does BKR CCH Ltd own?

BKR CCH Ltd own 2 Care Homes.

Which BKR CCH Ltd Care Homes have the highest review score?

Carlton Nursing Home & Millington Springs have the highest review score.
BKR CCH Ltd in Nottinghamshire

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