Care Home Owned by Oakland Care in London

with her health issues and emotional needs.
All workers are on the second floor, and managers of the care home are very professional and deeply grateful for their support and commitment.

are being met. They are contented and get on well with all the staff and residents that they interact with. I visit at different times of the day and in the evenings and have always found this to be an excellent
place.

in if they choose and they are always coming up with new things for the residents to do.

But it is the team who really make this home exceptional. All the staff are warm, welcoming and accommodating. And many of them have been there for a long time. The care Dad has received has been excellent. I really can't thank them enough. I would particularly like to thank Joanna, Prayas and Gayan who care for my Dad and the other residents so well - professionally but always with warmth and empathy. They will always go out of their way to help. And Margaret on reception always welcomes you with a smile.

and just recently I was invited to have dinner with her at the care home which was a wonderful experience for both of us. All three courses were absolutely delicious and the staff on hand attended very well to my mum's needs during the meal. All in all, I am most grateful to all the staff for taking such great care of her during her stay.

provide reassurance.

and their families. Nursery is truly a credit to Elsyng House - Always attentive, dedicated, and ready to help with a warm smile.

not be the same without her.

exceptional clean and does not smell).
There are daily activities and trips.
I am always able to contact staff members with any questions.
There is a lovely garden that my Mum enjoys sitting in.
Maybe providing some homemade cakes or sandwiches might be nice, especially when visitors spend time with their family members in the communal area.

creating a genuine sense of community. We've made some meaningful friendships there. Mum lives on the Memory floor and the décor is tasteful and homely, especially in the lounges. Everywhere is spotless.

What truly makes Elsyng special is the staff. Mum's carers are compassionate and take a real interest in her. They chat with us about her routine and what she's been up to. All staff (from reception and hospitality to housekeeping and maintenance) are friendly, approachable, and caring. We enjoy following Elsyng's social media updates and love seeing Mum taking part in activities like trips to Forty Hall.

Thank you, Elsyng, for providing Mum with a safe, loving home where she can truly thrive.

do so with love and enthusiasm.

treat mum with dignity and respect. Camala is interested in our mum and takes time to listen to her and engage with her. She is so kind and supportive. All the staff are gentle which reassures me.

and making sure they are all okay. His room is spotless and warm. The home feels very friendly and has a home-like atmosphere. I am happy I chose this home for him and can relax, knowing he is going to be well cared for there.

biscuits for visitors. Entertainment is offered for residents, and the staff clearly enjoy joining in too. The atmosphere is uplifting and full of compassion. Thanks to their care, my mum's stay was a positive experience during a tough time. She's now home, but we'll definitely be visiting again to see the lovely staff and friends she made. I can't thank Elsyng House enough, it's a shining example of what care should look like.

and the facilities are amazing. I go at different times to see my sister-in-law and she is always take care of in a loving way. They treat you like family. 10/10 service.

thoughtfully decorated, creating a comfortable and homely environment. The activities are engaging and varied, ensuring residents stay active, stimulated, and socially connected.
What stands out most is the dedication of the team ,they go above and beyond to make sure residents feel safe, happy, and valued. It gives me real peace of mind knowing my loved one is in such capable and caring hands

standard of catering.
Any issues raised are listened to, but not always resolved and the management structure is not readily advertised for reference, to enable a satisfactory solution.
Visitors are welcomed, the coffee machine well used and appreciated!
Activities are varied which attract a number of residents, and other various ideas could be considered.
Good facilities are provided in the garden which encourages residents to sit outside.
Perhaps residents could be involved in the choice and care of the planting, as a stimulation for them?

Rooms are very well appointed and the general condition of the Home is that of a top quality hotel. Mum has joined in with and thoroughly enjoyed many the activities on offer. The Family have all commented that mum is the happiest that she has been for many years.