My mum was resident number one at Harpenden Springs, and from the moment she walked through the door, she has been treated like a queen. The staff are genuinely warm, friendly, and attentive, always taking the time to care for her as an individual.
I've been amazed at how much she enjoys the activities and entertainment, they've really brought out her enthusiasm, and she happily joins in. Everything is thoughtfully designed to be enjoyable while also stimulating the mind and encouraging movement.
The home itself feels more like a hotel than a care setting, and my mum even calls her room "her flat," which says everything about how comfortable and settled she feels. The facilities are truly exceptional.
On a more personal note, my mum has complex mental health needs, and the care team has taken such care to understand her fully-not just her needs, but who she has been and who she is today.
We feel reassured knowing she is in the right place for this stage of her life.
↩Reply from Fiona Heneghan, Client Relations Manager at Harpenden Springs Care Home
Thank you for taking the time to review, we appreciate your feedback. It has been a pleasure to welcome the whole family and are delighted you all feel the warmth of the home.