Oakland Care in Kent | 4 Care Homes

Review of
Hyllden Heights
from E P (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Very quick healthcare response, and monitoring of my mum's condition which was then checked by the doctor and medication provided. The healthcare team provide a very personalised service, and take any issue seriously and promptly. Very happy with the care my mum receives.

Reply from Louise Groves, Client Relations Assistant at Hyllden HeightsThank you so much for your lovely review, I will pass this to the team as they do like the feedback.

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Review of
Birchwood Heights
from Ian H (Son of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

My Mum is lot happier since moving to Birchwood Heights. The home is very clean, and the facilities excellent. All the staff are welcoming and great with my mum.

Reply from Louise Groves, Client Relations Assistant at Birchwood HeightsThank you so much for you lovely review, I will ensure to pass these words on to the team. I know mum is very much loved resident of the home

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Review of
Birchwood Heights
from Tracy H (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother in law moved here in 2025. I can't believe the change in her, she is happier, more alert and healthy.
We as a family are so happy, with all the staff, who are welcoming. The home is very clean, and facilities excellent.
The activities are great & I know she enjoys them
We couldn't wish

for a better place

Reply from Michael Marley, Senior Client Relations Manager at Birchwood HeightsThank you for your great review, which will be shared with the team. They always appreciate positive feedback.

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Review of
Hyllden Heights
from Stephen C (Son of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

My parents have resided in Hyllden Heights Care Home since March 2024. During that time, my wife and I have been thoroughly satisfied with the care. Many of the staff have gone the extra mile in each case to meet the individual needs of my parents. Certain staff members have built a strong connection

with my parents, and this is commendable. Hyllden Heights competes with the best - both in Tonbridge and further afield in terms of decor, facilities and a caring and committed staff.

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Review of
Hyllden Heights
from F S (Son of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

Excellent care home. Facilities are very good. Staff are very attentive and professional in all departments. The nursing staff in particular have been very kind to our family. I would recommend Hyllden Heights without reservation.

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Review of
Hyllden Heights
from J T (Son of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

Generally excellent, but please note the following:
1. Food is repetitive and many times below expectations.
2. Excellent coffee machine replaced simply because it was a 'group/management' decision.
3. Despite many requests, I am not receiving all emails (being sent to my wife instead) - please update

all systems to ensure I receive all emails.

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Review of
Osbern Manor Care Home
from Sarah C (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

Our dear father was a resident of Osbern Manor during 2025. He moved from another care home, sadly for just a few months. However, we cannot speak highly enough about the level of care he received whilst there. He wasn't always easy, due to the stage of dementia. But staff were always very attentive

and extremely patient. He was always treated with the utmost dignity and respect. The staff responsible for his direct personal care always had time to update us on anything going on, good or bad. There was a lot of compassion and support for relatives. We had access to an app, so you could access daily updates about care/medical issues. It was great, as if you could not see managers directly you could get updates. We felt very relaxed and the worrying was far less than it had been previously. When the sad time came, they made him so comfortable and his passing was very peaceful. I would not hesitate in recommending Osbern Manor to anyone looking for an extremely warm and professional home.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care HomeThank you so much. These reviews mean a lot to our team members when we share them, as it shows that what they do makes a difference.

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Review of
Birchwood Heights
from Sally W (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother joined Birchwood Heights in April this year. During our initial visits we received an amazing warm and professional welcome from the staff and residents. The day to day reality has been exactly that staff are kind and caring, going the extra mile to ensure all Mum's needs are met with compassion

and good humour. As her family we have been welcomed, supported and kept informed.
We highly recommend Birchwood Heights.

Reply from Louise Groves, Client Relations Assistant at Birchwood HeightsThank you so much for your lovely review, I will make sure all the team see these lovely words

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Review of
Hyllden Heights
from Heather P (Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

I have had a very happy time with my experience. But there are still moments when I have to rethink. Most of the people here require specialist treatment including me. We manage to have the problem solved.

Reply from Michael Marley, Senior Client Relations Manager at Hyllden HeightsThank you so much for leaving us a review. Everyone here is very fond of you!

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Review of
Hyllden Heights
from Thomas Duncan I (Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

I have been a resident at Hyllden Heights Care Home for over two years now and I was aware from the beginning that it was, by far, the best Home I have been in .(I have been in three). At the end of October 2025 I had the misfortune to fall and break my femur. After the hip operation I was bed -bound

and required to do excruciating exercises. The Carers and Activities staff rallied round to give me every assistance to get me back on my feet again. Part way through my recovery I got a severe lung infection and was on the point of losing the zest for living. (I should point out that I am 96 years old.)
The Unit Manager CJ gave me a severe lecture on how this attitude was unacceptable and immediately summoned medical assistance. I was constantly monitored and given the care and attention that left me humbled and eternally grateful.
I am now well on my way to recovery. The age-old advice"Love one another" sums up my feelings for the staff at Hyllden Heights.

Reply from Michael Marley, Senior Client Relations Manager at Hyllden HeightsWhat a lovely review, which I will share with our team at our morning meeting. I can speak on behalf of everybody here when I say that we're glad that you pulled through.

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Review of
Hyllden Heights
from Mary B (Niece of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

My aunt moved to Hyllden Heights in January 2024 - she was 96 and rather frail after bouts of Covid followed by pneumonia. The care she received then and since has been wonderful, professional yet kind and understanding. Her room is very comfortable as are the lounge and the bistro where we can sit

and have refreshments and a chat - the staff are always welcoming to visitors as well as caring towards residents.

Reply from Michael Marley, Senior Client Relations Manager at Hyllden HeightsThank you for taking time to leave us a review. We are sharing these with our team to demonstrate that what they do matters. It will also be useful to read real feedback from future care seekers.

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Review of
Hyllden Heights
from H A (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

The care of the residents by the staff is excellent. All the staff are very smiley and always helpful towards the residents and visitors.
My relative sometimes complains about the food.
The facilities are very good and overall there is a very good atmosphere.
I would definitely recommend Hyllden

Heights.

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Review of
Osbern Manor Care Home
from Emma S (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

If I could give more than 5 stars I would.

The staff and the management were all so amazing, supportive, patient and helpful and nothing was too much trouble for my dad or any of his visitors.

The wholebhome and the rooms were so warm and welcoming and everything we needed was easily available

and again no trouble.

All my dads visitors said if this was where they would live eventually sign them up now!!

As above everyone was amazing but a special thanks to Neal for arranging everything, Gabriela for the amazing care, as if my dad was her only resident and Eugene for the constant smiles and helpfulness.

I couldn't recommended Osbern Manor highly enough.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care HomeThank you, it means a lot to our Osbern Manor team. It also helps other families when starting on their care home search.

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Review of
Maplewood Court
from Vincent S (Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

Just want to say the most caring and compassionate team I've ever met. Wouldn't want to send my mother anywhere else very happy with all contacts and keeping me up-to-date with what was going on. She had an enjoyable time there.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood CourtThank you. It means a lot to the whole team here, as it's why we do what we do!

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Review of
Maplewood Court
from Gabriella N (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

It's been a week now since Mum's passing and with all the arrangements to organise, I have only just found the time to write to you.
I just wanted to say how very grateful we all are for the amazing care *** received in her last few days and throughout her time at Maplewood Court. Your staff are all

wonderful, caring people who do the most amazing job everyday to enrich the lives of our elderly relatives.
In her final hours, despite *** being asleep and unaware of what was happening, your staff still made sure she was clean, cared for, comfortable and out of pain.
Her last few days were quiet and serene and full of love, with visiting staff checking in on her medically, or just popping in to talk to her.
*** was a big personality as we know and she would have loved all the attention she received from everyone, with whom she had genuine fond connections.

Reply from Jo Mazza, General Manager at Maplewood CourtThank you so much for taking the time to leave us such a lovely review. It was an absolute pleasure taking care of Mum at Maplewood and she will be missed greatly by us all. I will of course pass on the lovely feedback to the team. Jo Mazza - GM

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Review of
Osbern Manor Care Home
from L P (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

We have nothing but praise for Osbern Manor. Our darling Mum has been a resident since it opened. The staff are wonderful with her and treat her as if she was their own relative. She became very poorly suddenly in February so much so that they called us in as we thought it was the end, the staff

were so caring not only to Mum but also to us listening to our wishes and some members of staff staying late to support us with hugs and endless cups of tea and genuine thoughtfulness and care. Many of members of staff that were not carers, popped up to see how she was and to ensure that we had all we needed. Mum pulled through and thankfully and she is as well as she can be.
Thank you Osbern, you are wonderful x

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care HomeThank you for taking the time to leave a review. It means a lot to all of us here at Osbern Manor.

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Review of
Osbern Manor Care Home
from A C (Niece of Resident) published on 19 November 2025 Submitted via Website • Report

Overall Experience

My Uncle who is 96 years old moved into Osbern Manor on 22nd September 2025 from a different care home ( duration of 10 months 3weeks). His words were this "home blows the other one out the park ." . Modern up to date requirements making his life easier . A proper dining experience with menu and service

. For my Uncle it is being with residents that have full capacity and good staff organisation that has made a difference.. Thank you Osbern Manor ( Oakland Care ) .

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care HomeThank you for taking time to review Osbern Manor. It means a lot to all of us who work here, and is a useful signpost to other families who've yet to start on their journey of looking for a care home.

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Review of
Maplewood Court
from Scott W (Son of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

Mum was a resident at Maplewood Court from early January 25 following a fall at home in late 2024. From the moment we viewed the home with Michael, having looked at so many care homes to find the perfect one for mum, we knew straight away this was the place for mum, her new home. There was no pressure

to choose the home, with every member of staff we met walking round you could feel their passion and why we chose Maplewood Court. This showed from day one of mum arriving, the staff were brilliant, they helped settle mum, and after very little time mum engaged with residents, took part in the activities they put on in the home which shocked us knowing mum, and she settled so well. Mum sadly passed just a few days ago in their care, but knowing mum had the best care throughout, that she was honestly loved by staff, this shown with their emotion we witnessed. Every resident to them is so important. If we could give more than 5 stars we would. You cannot ask for more.

Reply from Jo Mazza, General Manager at Maplewood CourtThank you so much for taking the time to leave us such a lovely review Scott. It was our absolute pleasure to take care of your lovely Mum and will always remember what an amazing character she was. She will be missed by us all and I will of course share your lovely feedback with the team.

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Review of
Hyllden Heights
from Valerie W (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

My father moved into Hyllden Heights in March after a severe stroke. The care he received was amazing. From the minute he arrived he was treated with tremendous kindness, much dignity and great respect by all. He was there 3 months and the care he received was second to none. My mother joined him for

respite care for a month and Dad passed away within the first week. Everyone was so kind, gentle and sensitive to mum and they have supported her so well. I honestly cannot recommend this home highly enough. I am so thankful that Dad was able to spend his last 3 months here and for the care and love he was shown from all. From the lovely, friendly and highly efficient welcoming team to the incredible team of carers and nursing staff that tended so lovingly to both Mum and Dad. Not forgetting other staff who looked after them so well too. I will always be so grateful to everyone for being there for us all at such a difficult time. Mum has now moved in and is being excellently care for too.

Reply from Michael Marley, Senior Client Relations Manager at Hyllden HeightsThank you so much for taking time to leave a review. It will help other family members navigating the early stages of looking for care in the future.
We look forward to seeing you on your next visit!

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Review of
Maplewood Court
from Paula D (Daughter of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

My mother spent her last 39 days in room 17 at Maplewood Court. She settled well and loved her room, it became a haven of safety and care for her and for me. From managers, reception staff and nurses and carers, everyone gave mum tender and totally committed care and attention. We couldn't have asked

for more at the end of her life. Her passing was comfortable, peaceful and respectful. A heartfelt thankyou from me

Reply from Jo Mazza, General Manager at Maplewood CourtThank you so much for taking the time to leave us such a lovely review. It was our absolute pleasure to take care of your lovely Mum. Jo - GM

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Care Homes Owned by Oakland Care in Kent

Oakland Care Locations in Kent (4)

Oakland Care Reviews in Kent (129)

Hyllden Heights

Birchwood Heights

Birchwood Heights

Hyllden Heights

Hyllden Heights

Hyllden Heights

Osbern Manor Care Home

Birchwood Heights

Hyllden Heights

Hyllden Heights

Hyllden Heights

Hyllden Heights

Osbern Manor Care Home

Maplewood Court

Maplewood Court

Osbern Manor Care Home

Osbern Manor Care Home

Maplewood Court

Hyllden Heights

Maplewood Court

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