Oakland Care in Kent | 4 Care Homes

Review of
Maplewood Court
from Catherine A (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum came to live at Maplewood Court after spending a month in hospital. In the 5 months mums has been here we have seen the most amazing transformation. She is very happy. Feels so well cared for and enjoys a fun and varied social life here. As for myself and my sister we feel fully support and uplifted

by the staff here too. It's like a 5 star hotel! Highly recommended!

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. It makes us so happy that we have had such a positive impact on Mum and you as a family. I will of course share your lovely…read more

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Review of
Birchwood Heights
from Sarah H (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

This home is the most amazing place, the level of care is excellent and the staff are so kind and care for my mum with such love and affection. The home is more like a hotel with exceptional facilities.

Reply from Louise Groves, Client Relations Assistant at Birchwood Heights

Thank you so much for your lovely review, I will ensure your lovely words are passed on to the team.

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Review of
Birchwood Heights
from David W (Son of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident for just over a year now. We are happy that she is safe and cared for. Staff are very compassionate and professional when mum has had episodes of ill health or difficult behaviour. We are reassured that the experienced staff are able to manage these issues.

Reply from Louise Groves, Client Relations Assistant at Birchwood Heights

Thank you so much for your review, I will pass this on to the rest of the team. I know that Mum is a very loved resident.

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Review of
Maplewood Court
from David G (Son of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

Our dad was only a resident for a few weeks, but we know that he settled in well and made a few friends and enjoyed his short stay. It was clear from the start that all the staff were engaged, happy and enthusiastic about everything they did. That was also born out when we attended the Summer Open Day

event when we were particularly pleased to see that fun and energy that continued day after day with the residents and not just for the open day event. The final week was obviously more difficult but with the loving care that your team gave, that time was so much easier for him. All the staff involved were wonderful and the care and support that you showed to us during that difficult time was exceptional. Words cannot fully express how grateful we are to all the staff involved, you were all wonderful and we thank you all.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a positive review. It was our absolute pleasure to take care of Dad and lovely to get to know you all too. I will of course pass on your lovely…read more

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Review of
Maplewood Court
from A S (Friend of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

A very warm welcome, excellent staff, beautifully kept reception and cafe. Very clean everywhere.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you for your kind words. It ,means a lot to the team at Maplewood, as it's why we do what we do!

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Review of
Maplewood Court
from K M (Friend of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

I viewed Maplewood and was extremely impressive with the whole place. Very modern and clean with fabulous facilities.
The staff and management were so helpful and kind. Nothing is any trouble for them. Always staff on hand to answer any questions.
A lovely reception from staff, management on every

visit. 'A breath of fresh air to me'.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you for your kind words. It means a lot to the team at Maplewood Court.

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Review of
Birchwood Heights
from Susan P (Father of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

My father has been a resident at Birchwood Heights care home at Swanley in Kent for over 2 years, and has enjoyed his stay there. The staff are amazing, I have never met a group of people who are so caring, if you gave them a score of 1-10 I would give them 1000. More recently my fathers heath has

got worse, but the care was exceptional, putting in monitors so that if he moved they would know to avoid falls, when his anxiety kicked in they spent quality time reassuring him and keeping him calm. Sadly he passed away a week ago, and the care and compassion that we received from the staff was amazing, they made sure that Dad was safe and we waited for the funeral directors to collect him. They team gave him a very emotional guard of honour out of the home..I was so happy we chose Birchwood Height and I would highly recommend them to anyone, they are all amazing and I will be forever grateful for the love and care they showed my father

Reply from Louise Groves, Client Relations Assistant at Birchwood Heights

Thank you so much for your review Sue, Dad was a very well loved gentleman, and will be missed greatly in the home. I will pass this lovely review to the rest of the team, although I know you tell…read more

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Review of
Birchwood Heights
from J P (Son-in-law of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

Facilities are great. Lots of space in lounges etc. food in dining rooms was lovely. The staff are all brilliant. Caring and attentive
Unfortunately my mother in law was only in residence for 3 months before passing but really enjoyed it
I would recommend this home to anyone
Only issue was occasionally

a problem parking!

Reply from Louise Groves, Client Relations Assistant at Birchwood Heights

Thank you so much for your review, I will pass this lovely review to the team. I know your mother in law was well loved.

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Review of
Maplewood Court
from Melissa H (Granddaughter of Resident) published on 8 July 2025 Submitted via Website • Report

Overall Experience

My grandmother has gone from strength to strength since moving into Maplewood back in Spring 2024 (after breaking her hip weeks before following her 90th birthday) and this is all thanks to the wonderful care and attention from all staff. Her medical needs were high when she first became a resident

so she was upstairs then once she was more mobile, it was suggested that she move downstairs where she thrives even more as she loves to sit and watch all that goes on. My grandmother is unique and the staff were quick to learn her ways and adapt how they deal with her. They are always friendly and there to speak to upon a visit. We visit regularly with our own young family along with the children we care for daily and are always made to feel welcome too. The residents have activities on daily and are always invited along but never pushed if they choose not to participate. She says she is enjoying her new home, is treated like royalty and with respect and does not wish to go home.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave Maplewood such a lovely review. It is our absolute pleasure to take care of your Grandmother and she has indeed gone from strength to strength since…read more

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Review of
Maplewood Court
from J B (Nephew of Resident) published on 2 July 2025 Submitted via Postal Card • Report

Overall Experience

Uncle taken in for two weeks respite care. Treated with respect and dignity in very clean and modern accommodation. Overall very impressed.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. It was an absolute pleasure to take care of your Uncle and hope he is doing well at home. I will of course pass on your lovely…read more

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Review of
Birchwood Heights
from Zoe B (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for 2 years and enjoys being with the other residents and socialising. She likes taking part in all the varied activities. The home is well designed and she liked the view from her window and being out in the garden. Her room is always kept clean and the staff are all wonderful

and supportive. She is treated with respect and dignity and I'm really happy with her care.

Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you, it means a lot to the team here at Birchwood Heights when we have happy residents and family members.

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Review of
Birchwood Heights
from Stanley L (Resident) published on 12 May 2025 Submitted via Postal Card • Report

Overall Experience

My wife and I came to Birchwood Heights in February 2024 and were very happy here but my wife passed peacefully away at the end of May 2024. We had been together since 1953 and a family of two boys and two girls all of whom are still close together and visit us here and very frequently and are known

and warmly welcomed by all the staff and management who comforted me and still do, following the sad passing here of my wife.

Reply from Louise Groves, Client Relations Assistant at Birchwood Heights

Thank you for your lovely review, I know you are a very well loved. And I will pass this review to the lovely team

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Review of
Birchwood Heights
from Jude L (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report

Overall Experience

My parents moved to Birchwood Heights just over a year ago. Sadly my mum died a few months after moving in. I will always be grateful to the Birchwood Heights team for their care, but particularly supporting my dad after mum died. The team is/was very kind and caring. It is very reassuring to know he

is happy and safe.

Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you for taking the time to review us, which may help other families in the future when looking for care.

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Review of
Osbern Manor Care Home
from J F (Granddaughter of Resident) published on 9 May 2025 Submitted via Website • Report

Overall Experience

Fantastic facilities and exemplary rooms and decor. Great location and lovely cafe for relatives and residents to use. Sadly the care and management did not reflect this standard. Whilst some care staff did go above and beyond, the way this service is managed really lets this placement down.

I would

have no hesitation in recommending this home for a relative who is self sufficient and able to look after themselves and join in most activities. But, this placement is not suitable for the criteria that they advertise, in particular nursing and advanced dementia. This is nothing more than and beautiful residential home. If you need proper personal care or nursing, look elsewhere.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

We are disappointed to hear about your experience at Osbern Manor relating to your grandmother whilst she lived there with us last year.Unfortunately, there are times when a person's needs change and…read more

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Review of
Maplewood Court
from Stephen L (Son of Resident) published on 17 April 2025 Submitted via Website • Report

Overall Experience

The Care home have been excellent. The staff are friendly and caring. Whenever there are issues, Mother has had a fall etc. they have been quick to contact the family, reassure us and advise us what they are doing and what we need to do. I cannot fault anything they have in the care of my Mother!

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. It is an absolute pleasure looking after Mum and will of course pass on your lovely comments to the team. GM

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Review of
Maplewood Court
from Sally O (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

I cannot praise or thank Maplewood Court enough for everything they have done for my mum. The home is luxurious, clean and a real home from home, but best of all is the care that they provide. All the staff are friendly, approachable and really care for the residents. They have transformed my mum back

to her old self and for that I will be eternally grateful.
I would recommend this home to anyone. It's excellent.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. It was an absolute pleasure to take care of your Mum and we will all miss her greatly. I will of course share your lovely…read more

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Review of
Birchwood Heights
from L J (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report

Overall Experience

From the first viewing we knew this was the place for my mum. We had looked at others (none has friendly) every member of staff was so friendly helpful and kind. The home visit to my mum house was lovely nothing was to much trouble, when my mum moved in to the home I couldn't believe how the staff already

knew her name. It took a couple of weeks for her to settle in but she loves it. Mum likes to sit in the Bistro and watch the world go round and everyone stopping for a chat. The activities are great they keep her mind going.

Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you for your kind words, which mean a lot to the whole Birchwood team!

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Review of
Maplewood Court
from N B (Son of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

It was so important to find the best nursing care for my mother in law to cater for her physical, medical and well being care. From the first telephone call through to my mother in law arriving from hospital - it has been so smooth and reassuring. We really could not have found a more ideal home than

Maplewood Court. It is such a modern, safe and calming place where my wife and I plus daughter know our mother in law is being constantly supported. The wonderful rooms, lovely lounges and hotel feel to the whole environment helped my mother in law settle in. The absolute stand out is the truly amazing staff who focus on kind and thoughtful nursing and pastoral care. The wide range of restaurant standard food and menus has made my mother in law to re-love food again.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you so much. We'll share your kind words with the wider Maplewood team.

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Review of
Birchwood Heights
from Christopher W (Son of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

Plenty of very caring and helpful staff. Nothing too much trouble and always welcoming. Very accommodating when asking for something different never had to complain all the time my father was with them

Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you for your kind words, which we'll share with the wider team.

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Review of
Maplewood Court
from Graeme H (Son of Resident) published on 25 March 2025 Submitted via Website • Report

Overall Experience

My Mum has been a resident at Maplewood Court for several years.
I visited several homes before my Mum moved into care and Maplewood was by far the best.
My Mum is so well looked after and all the staff are always welcoming when family members visit. The staff are very good to her and she always appears

to be happy considering she severe dementia and is bed ridden.
Id like to thank all the staff for all they do.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. I will of course share your lovely comments with the team. GM

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Care Homes Owned by Oakland Care in Kent

Oakland Care Locations in Kent (4)

Oakland Care Reviews in Kent (109)

Maplewood Court

Birchwood Heights

Birchwood Heights

Maplewood Court

Maplewood Court

Maplewood Court

Birchwood Heights

Birchwood Heights

Maplewood Court

Maplewood Court

Birchwood Heights

Birchwood Heights

Birchwood Heights

Osbern Manor Care Home

Maplewood Court

Maplewood Court

Birchwood Heights

Maplewood Court

Birchwood Heights

Maplewood Court

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