Oakland Care in Kent | 4 Care Homes

Review of
Osbern Manor Care Home
from Emma S (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

If I could give more than 5 stars I would.

The staff and the management were all so amazing, supportive, patient and helpful and nothing was too much trouble for my dad or any of his visitors.

The wholebhome and the rooms were so warm and welcoming and everything we needed was easily available

and again no trouble.

All my dads visitors said if this was where they would live eventually sign them up now!!

As above everyone was amazing but a special thanks to Neal for arranging everything, Gabriela for the amazing care, as if my dad was her only resident and Eugene for the constant smiles and helpfulness.

I couldn't recommended Osbern Manor highly enough.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care HomeThank you, it means a lot to our Osbern Manor team. It also helps other families when starting on their care home search.

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Review of
Maplewood Court
from Vincent S (Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

Just want to say the most caring and compassionate team I've ever met. Wouldn't want to send my mother anywhere else very happy with all contacts and keeping me up-to-date with what was going on. She had an enjoyable time there.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood CourtThank you. It means a lot to the whole team here, as it's why we do what we do!

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Review of
Maplewood Court
from Gabriella N (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

It's been a week now since Mum's passing and with all the arrangements to organise, I have only just found the time to write to you.
I just wanted to say how very grateful we all are for the amazing care *** received in her last few days and throughout her time at Maplewood Court. Your staff are all

wonderful, caring people who do the most amazing job everyday to enrich the lives of our elderly relatives.
In her final hours, despite *** being asleep and unaware of what was happening, your staff still made sure she was clean, cared for, comfortable and out of pain.
Her last few days were quiet and serene and full of love, with visiting staff checking in on her medically, or just popping in to talk to her.
*** was a big personality as we know and she would have loved all the attention she received from everyone, with whom she had genuine fond connections.

Reply from Jo Mazza, General Manager at Maplewood CourtThank you so much for taking the time to leave us such a lovely review. It was an absolute pleasure taking care of Mum at Maplewood and she will be missed greatly by us all. I will of course pass on the lovely feedback to the team. Jo Mazza - GM

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Review of
Osbern Manor Care Home
from L P (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

We have nothing but praise for Osbern Manor. Our darling Mum has been a resident since it opened. The staff are wonderful with her and treat her as if she was their own relative. She became very poorly suddenly in February so much so that they called us in as we thought it was the end, the staff

were so caring not only to Mum but also to us listening to our wishes and some members of staff staying late to support us with hugs and endless cups of tea and genuine thoughtfulness and care. Many of members of staff that were not carers, popped up to see how she was and to ensure that we had all we needed. Mum pulled through and thankfully and she is as well as she can be.
Thank you Osbern, you are wonderful x

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care HomeThank you for taking the time to leave a review. It means a lot to all of us here at Osbern Manor.

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Review of
Osbern Manor Care Home
from A C (Niece of Resident) published on 19 November 2025 Submitted via Website • Report

Overall Experience

My Uncle who is 96 years old moved into Osbern Manor on 22nd September 2025 from a different care home ( duration of 10 months 3weeks). His words were this "home blows the other one out the park ." . Modern up to date requirements making his life easier . A proper dining experience with menu and service

. For my Uncle it is being with residents that have full capacity and good staff organisation that has made a difference.. Thank you Osbern Manor ( Oakland Care ) .

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care HomeThank you for taking time to review Osbern Manor. It means a lot to all of us who work here, and is a useful signpost to other families who've yet to start on their journey of looking for a care home.

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Review of
Maplewood Court
from Scott W (Son of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

Mum was a resident at Maplewood Court from early January 25 following a fall at home in late 2024. From the moment we viewed the home with Michael, having looked at so many care homes to find the perfect one for mum, we knew straight away this was the place for mum, her new home. There was no pressure

to choose the home, with every member of staff we met walking round you could feel their passion and why we chose Maplewood Court. This showed from day one of mum arriving, the staff were brilliant, they helped settle mum, and after very little time mum engaged with residents, took part in the activities they put on in the home which shocked us knowing mum, and she settled so well. Mum sadly passed just a few days ago in their care, but knowing mum had the best care throughout, that she was honestly loved by staff, this shown with their emotion we witnessed. Every resident to them is so important. If we could give more than 5 stars we would. You cannot ask for more.

Reply from Jo Mazza, General Manager at Maplewood CourtThank you so much for taking the time to leave us such a lovely review Scott. It was our absolute pleasure to take care of your lovely Mum and will always remember what an amazing character she was. She will be missed by us all and I will of course share your lovely feedback with the team.

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Review of
Hyllden Heights
from Valerie W (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

My father moved into Hyllden Heights in March after a severe stroke. The care he received was amazing. From the minute he arrived he was treated with tremendous kindness, much dignity and great respect by all. He was there 3 months and the care he received was second to none. My mother joined him for

respite care for a month and Dad passed away within the first week. Everyone was so kind, gentle and sensitive to mum and they have supported her so well. I honestly cannot recommend this home highly enough. I am so thankful that Dad was able to spend his last 3 months here and for the care and love he was shown from all. From the lovely, friendly and highly efficient welcoming team to the incredible team of carers and nursing staff that tended so lovingly to both Mum and Dad. Not forgetting other staff who looked after them so well too. I will always be so grateful to everyone for being there for us all at such a difficult time. Mum has now moved in and is being excellently care for too.

Reply from Michael Marley, Senior Client Relations Manager at Hyllden HeightsThank you so much for taking time to leave a review. It will help other family members navigating the early stages of looking for care in the future.
We look forward to seeing you on your next visit!

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Review of
Maplewood Court
from Paula D (Daughter of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

My mother spent her last 39 days in room 17 at Maplewood Court. She settled well and loved her room, it became a haven of safety and care for her and for me. From managers, reception staff and nurses and carers, everyone gave mum tender and totally committed care and attention. We couldn't have asked

for more at the end of her life. Her passing was comfortable, peaceful and respectful. A heartfelt thankyou from me

Reply from Jo Mazza, General Manager at Maplewood CourtThank you so much for taking the time to leave us such a lovely review. It was our absolute pleasure to take care of your lovely Mum. Jo - GM

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Review of
Birchwood Heights
from Joanne B (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report

Overall Experience

This home is absolutely amazing. They are so caring and friendly.Everyone talks to everyone. When I leave my dad I know he is well looked after and I don't have to worry at all. His well fed and the food is excellent , medication is on time and they watch him take it. Entertainment is brilliant. The

care home is so clean and welcoming no matter what day or time you go. I wouldn't want my dad to be anywhere else in his later years of life but at this care home with all the residents and there families the management team ,carers and housekeepers that all look after him and make him smile, laugh and feel loved and wanted.

Reply from Michael Marley, Senior Client Relations Manager at Birchwood HeightsThank you so much for your lovely words. Your Dad is a valued & loved resident, and I will pass your words on to the team as it will mean a lot to them!

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Review of
Maplewood Court
from Catherine A (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum came to live at Maplewood Court after spending a month in hospital. In the 5 months mums has been here we have seen the most amazing transformation. She is very happy. Feels so well cared for and enjoys a fun and varied social life here. As for myself and my sister we feel fully support and uplifted

by the staff here too. It's like a 5 star hotel! Highly recommended!

Reply from Jo Mazza, General Manager at Maplewood CourtThank you so much for taking the time to leave us such a lovely review. It makes us so happy that we have had such a positive impact on Mum and you as a family. I will of course share your lovely feedback with the team.

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Review of
Birchwood Heights
from Sarah H (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

This home is the most amazing place, the level of care is excellent and the staff are so kind and care for my mum with such love and affection. The home is more like a hotel with exceptional facilities.

Reply from Louise Groves, Client Relations Assistant at Birchwood HeightsThank you so much for your lovely review, I will ensure your lovely words are passed on to the team.

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Review of
Birchwood Heights
from David W (Son of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident for just over a year now. We are happy that she is safe and cared for. Staff are very compassionate and professional when mum has had episodes of ill health or difficult behaviour. We are reassured that the experienced staff are able to manage these issues.

Reply from Louise Groves, Client Relations Assistant at Birchwood HeightsThank you so much for your review, I will pass this on to the rest of the team. I know that Mum is a very loved resident.

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Review of
Maplewood Court
from David G (Son of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

Our dad was only a resident for a few weeks, but we know that he settled in well and made a few friends and enjoyed his short stay. It was clear from the start that all the staff were engaged, happy and enthusiastic about everything they did. That was also born out when we attended the Summer Open Day

event when we were particularly pleased to see that fun and energy that continued day after day with the residents and not just for the open day event. The final week was obviously more difficult but with the loving care that your team gave, that time was so much easier for him. All the staff involved were wonderful and the care and support that you showed to us during that difficult time was exceptional. Words cannot fully express how grateful we are to all the staff involved, you were all wonderful and we thank you all.

Reply from Jo Mazza, General Manager at Maplewood CourtThank you so much for taking the time to leave us such a positive review. It was our absolute pleasure to take care of Dad and lovely to get to know you all too. I will of course pass on your lovely feedback to the team as they work so hard and really appreciate the positive comments. Jo Mazza - GM

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Review of
Maplewood Court
from A S (Friend of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

A very warm welcome, excellent staff, beautifully kept reception and cafe. Very clean everywhere.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood CourtThank you for your kind words. It ,means a lot to the team at Maplewood, as it's why we do what we do!

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Review of
Maplewood Court
from K M (Friend of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

I viewed Maplewood and was extremely impressive with the whole place. Very modern and clean with fabulous facilities.
The staff and management were so helpful and kind. Nothing is any trouble for them. Always staff on hand to answer any questions.
A lovely reception from staff, management on every

visit. 'A breath of fresh air to me'.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood CourtThank you for your kind words. It means a lot to the team at Maplewood Court.

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Review of
Birchwood Heights
from Susan P (Father of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

My father has been a resident at Birchwood Heights care home at Swanley in Kent for over 2 years, and has enjoyed his stay there. The staff are amazing, I have never met a group of people who are so caring, if you gave them a score of 1-10 I would give them 1000. More recently my fathers heath has

got worse, but the care was exceptional, putting in monitors so that if he moved they would know to avoid falls, when his anxiety kicked in they spent quality time reassuring him and keeping him calm. Sadly he passed away a week ago, and the care and compassion that we received from the staff was amazing, they made sure that Dad was safe and we waited for the funeral directors to collect him. They team gave him a very emotional guard of honour out of the home..I was so happy we chose Birchwood Height and I would highly recommend them to anyone, they are all amazing and I will be forever grateful for the love and care they showed my father

Reply from Louise Groves, Client Relations Assistant at Birchwood HeightsThank you so much for your review Sue, Dad was a very well loved gentleman, and will be missed greatly in the home. I will pass this lovely review to the rest of the team, although I know you tell them yourself.

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Review of
Birchwood Heights
from J P (Son-in-law of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

Facilities are great. Lots of space in lounges etc. food in dining rooms was lovely. The staff are all brilliant. Caring and attentive
Unfortunately my mother in law was only in residence for 3 months before passing but really enjoyed it
I would recommend this home to anyone
Only issue was occasionally

a problem parking!

Reply from Louise Groves, Client Relations Assistant at Birchwood HeightsThank you so much for your review, I will pass this lovely review to the team. I know your mother in law was well loved.

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Review of
Maplewood Court
from Melissa H (Granddaughter of Resident) published on 8 July 2025 Submitted via Website • Report

Overall Experience

My grandmother has gone from strength to strength since moving into Maplewood back in Spring 2024 (after breaking her hip weeks before following her 90th birthday) and this is all thanks to the wonderful care and attention from all staff. Her medical needs were high when she first became a resident

so she was upstairs then once she was more mobile, it was suggested that she move downstairs where she thrives even more as she loves to sit and watch all that goes on. My grandmother is unique and the staff were quick to learn her ways and adapt how they deal with her. They are always friendly and there to speak to upon a visit. We visit regularly with our own young family along with the children we care for daily and are always made to feel welcome too. The residents have activities on daily and are always invited along but never pushed if they choose not to participate. She says she is enjoying her new home, is treated like royalty and with respect and does not wish to go home.

Reply from Jo Mazza, General Manager at Maplewood CourtThank you so much for taking the time to leave Maplewood such a lovely review. It is our absolute pleasure to take care of your Grandmother and she has indeed gone from strength to strength since living here. I will of course share your lovely comments with the team.

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Review of
Maplewood Court
from J B (Nephew of Resident) published on 2 July 2025 Submitted via Postal Card • Report

Overall Experience

Uncle taken in for two weeks respite care. Treated with respect and dignity in very clean and modern accommodation. Overall very impressed.

Reply from Jo Mazza, General Manager at Maplewood CourtThank you so much for taking the time to leave us such a lovely review. It was an absolute pleasure to take care of your Uncle and hope he is doing well at home. I will of course pass on your lovely feedback to the team. Jo Mazza - GM

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Review of
Birchwood Heights
from Zoe B (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for 2 years and enjoys being with the other residents and socialising. She likes taking part in all the varied activities. The home is well designed and she liked the view from her window and being out in the garden. Her room is always kept clean and the staff are all wonderful

and supportive. She is treated with respect and dignity and I'm really happy with her care.

Reply from Michael Marley, Senior Client Relations Manager at Birchwood HeightsThank you, it means a lot to the team here at Birchwood Heights when we have happy residents and family members.

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Care Homes Owned by Oakland Care in Kent

Oakland Care Locations in Kent (4)

Oakland Care Reviews in Kent (117)

Osbern Manor Care Home

Maplewood Court

Maplewood Court

Osbern Manor Care Home

Osbern Manor Care Home

Maplewood Court

Hyllden Heights

Maplewood Court

Birchwood Heights

Maplewood Court

Birchwood Heights

Birchwood Heights

Maplewood Court

Maplewood Court

Maplewood Court

Birchwood Heights

Birchwood Heights

Maplewood Court

Maplewood Court

Birchwood Heights

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