Care Homes Owned by Oakland Care in Kent

In summery, this is a care home that I would 100% recommend to anyone, literally couldn't have wished for a better place for my lovely Mum to spend her final days in.

and cared for our relative for 3yrs

Food is well presented and meal times well supported with available staff to assist.

The care is good and staff are all approachable and happy to help. They treat everyone individually and know them well, treating them with respect and dignity.

There are plenty of appropriate activities if needed and plenty of social interaction with residents from all staff-carers, maintenence, cleaners,catering everyone.

It is never easy finding an appropriate care home, but would not hesitate in recommending Maplewood. Its like a hotel with care facilities and great friendly staff.

The staff really make this a good home

Maplewood is nothing short of exceptional. The facilities themselves are fantastic but what really makes this place stand out is the team there. Every person involved there always have time to speak to you and help you with anything. Not only that they treat the residents there with care, respect and dignity. Even at particularly challenging times they are always thinking of not only the resident but their families and what they can do to make their lives easier. I can not express my thanks highly enough to them.

I cannot express enough how much my family appreciated dads care at Maplewood right up to his last day

I could not have wished for a better place for my grandad to spend his final years and cannot recommend the home more highly.

Our friend came to Maplewood Court as a stopgap measure as its sister home (much closer to us all) had no space. He has had 2 months in residence on the nursing floor. We cannot fault any aspect of his care. The carers nursing & activity staff have all put themselves out to tailor day to day living to our friends appropriate needs. The food and service is amazing, the bistro wonderful. However, overall it is the staff who make it exceptional. Thank you all at Maplewood Court!

My mum was lucky enough to get a place here. She has mixed dementia and has deteriorated quite quickly and as been here approx 5 weeks after being in hospital for 5 weeks and after being told prepare for end of life the turn around has been amazing. Since we had the welcome walk around for ourselves we were amazed at how lovely and how the place is run. The carers are amazing always smiling and willing to help and even the management know each resident by name there not treated as a patient. My mum is now flourishing and engaging and enjoy being with other people her age after being stuck in her council home on her own with just 4 care visits a day. The carers talk to her and make sure she does as many activities she wants too. Her room is lovely and she is really enjoying being there. After months of looking after our mum by ourselves which has been so tiring as I work it's a relief to know she is in a lovely modern place with people that generally care for her.

I cannot speak highly enough of the support we received here at such a difficult time. The carers would not only care for mum with such kindness, but sat alongside me when I really needed some help. I will always be grateful for that. ALL of the staff are very efficient and work very well individually at their jobs, and also as a team. This was really apparent, how they all pull together to help out and make it really work which it does. Everyone was very positive and loved working there. Several different staff members from different teams really made a difference to our experience. We are very grateful to ALL Birchwood heights staff for all your help, professionalism and kindness.

My aunt Marjorie is well cared for, and she loves the food. The staff are very good. There is lots of various entertainment for all.

I realised I needed a break being unable to go with friends due to age and physical slowness. I was welcomed on arrival and taken to a pleasant room that I was to use for seven days. It was a very helpful seven days. All the staff were very pleasant and helpful, taking my medications over while I stayed with Osbern Manor. This was very unexpected this care was an added physical help. I live alone and care for myselft - I want to continue this but not to be foolish. Taking care provide contact if needed. My experience at Osbern Manor was enjoyable, invigorating and fun, and I am grateful for the experience.

and quickly at home. Truly exceptional care provision.

Both my parents developed dementia and refused proper care in their own home. A care home was the only option. We chose Hyllden Heights as it is near to our home, but it has been a great choice for other reasons too. The staff are really caring and genuinely take an interest in their residents and they work hard to keep residents well fed, clean and entertained. My mum passed away a few weeks ago and the staff have been so kind to me and to my dad who remains with them. I can rest easy knowing that Dad is surrounded by people who look after him.

I stayed at Osbern Manor for respite care following knee replacement surgery. It was very reassuring to have staff on hand to assist me with all my needs. All facilities were excellent + the 2 weeks I was there certainly helped my progress. My sincere thanks to everyone.

Osbern Manor has been a blessing to our family. The staff throughout the home which can only be described as "Hotel with Care"are professional,warm & genuinely caring.The home is spotless, the food for my Aunt Gwen was excellent, whilst the activities were in abundance. From the moment we found Osbern we were reassured that this couldn't be beaten. Gwen was treated with real dignity & kindness & nothing was too much trouble. They gave us peace of mind whilst she was happy ,safe & well cared for. Their communication was examplary in all respects. We were impressed by the gardens outside which were nicely kept whilst some rooms have their own patio which lead into the garden , this Gwen loved . As far as all my family were concerned 5 stars aren't enough for Osbern Manor & we would have no hesitation in recommending this care home to anyone. We found every single member of staff to be an absolute credit to Osbern Manor, whilst we extend our gratitude to each & everyone employed there.

I agree private care being funded by someone's lifetime of hard work is shocking. Consult legal professionals at least 7 years before you get to this stage. Having said that it truly comes down to End of Life care provided by all staff. At Maplewood the care, love, respect, compassion and dignity shown towards my mother-in-law during her final days and hours was exemplary. Words of gratitude are just not enough. Maplewood is run by an excellent caring management team and that's what counts!

Top-notch care home. Nothing more to say really. I would give it 20 out of ten.

High standards have been maintained throughout this time and the home still looks as good as new. More importantly the staff create a lovely atmosphere.

I am the older sister of a resident who has lived in the care home for approximately 18 months. I am not her next of kin - her youngest son is, and he has Power of Attorney and a close liaison with the staff. All the staff I have met are always polite and helpful. I visit once a week. My sister is always clean and well dressed, and the staff are really helpful and patient. The home is immaculate and well furnished. Medical or nursing staff available when required. A varied menu with plenty of choice. Good range of activities and facilities, cinema, hairdressers, etc. I am very pleased with her care, it compares well with other homes I have visited

Note - some scores N/A (e.g., never eaten there)

I have lived in my current home for 60 years and never thought I would leave as I loved it. However, health issues have prevented this and I can think of no better place to call this my second home. Within 24 hours I knew this was where I wanted to be. Jenny