Care Homes Owned by Bayswood Care Group in Lancashire

From walking through the door on day one, all staff including domestic staff, laundry and chefs were extremely friendly and helpful. The seniors and careworkers are professional but always ready to give advice, support and encouragement not only to the residents but to family members especially when things are tough.

We have now raised a formal written complaint.

This rest home is so special, everybody that works here gives 110 pcent in their duties and care of each resident. The management are spot on and liase with you all the time, you really couldn't ask for more.

The support, care and treatment for my father was exceptional. All staff are dedicated professionals who wanted what was best for Dad. They are all very caring, from housekeeping, kitchen, HCA, medical staff and management and I cannot thank them enough for their support and passion. Rarely do you find such loving beautiful staff that gave excellent care from dietary needs to medical needs. What a team of people who treated my dad with dignity, gave him hope and also supported myself.

My nan is very content and happy here. Our visits are always fun, nan is always smiling. She's well fed and well looked after. The staff are all friendly and approachable, they are always happy to help and listen to any concerns our worries we may have.

Staff are totally amazing, always made to feel welcome and I'm very happy with how they treat and look after my mum.

Amazing, friendly and caring staff always ready to help patients, friendly towards visitors.

I ask my dad how he feels and I notice he is not as anxious as he used to be and quite settled. He has always been a gentle sole and it is so nice to see him having got used to his surroundings, even though he still thinks my mum is downstairs and that he is in his own bedroom which is ok.

My Mum was a resident in the main house she had Dementia. After a bit of a shaky start which wasn't altogether the homes fault it was a lack of communication from the hospital. The care and nursing she received was brilliant, the activities with the patients the painting, singers activities for Easter Christmas etc brilliant. The most important the end of life care was excellent, everything was explained what would happen after my mum had passed everything, the night mum passed the staff where brilliant with us could not have asked for anything more. I would like to thank the staff for the way they have treated my Dad since mum passed they have been brilliant with him. If you ask me what could be improved I would say the rooms could be decorated mums room wasn't great at all paint peeling of the wall, and I would like to see better bedding on the beds. Having said that the most important things care, nursing, cleanliness excellent.

The team at Alexandra have provided excellent care for my dad since he was admitted in January. They have supported my dad in making this transition dignified and as smooth as possible. Highly recommended.

The care and attention given to my father by staff at the Brooklands Unit has been exceptional. They have dealt with his complex needs with care and compassion, going above and beyond to ensure that he is safe and happy. The quality of the catering has surpassed my expectations and my dad really enjoys the food. The staff have been great at communicating with myself and my family, supporting us in these challenging times.

We made the best decision to move dad here. Paying more doesn't always guarantee the best. At Alexandra Care, they really do care.

Excellent experience where the staff and facilities have made a huge difference to my mum. Very accommodating at such short notice who helped make my mum's nursing and care needs complete. We have seen a huge step forward in my mum since her arrival. Thank you so much to the manager and the Park View nursing team.

I wanted to share a very special experience the wonderful staff in the Brooklands Unit gave our family and friends just yesterday. Our Mum has been looked after in the Alexandra Home at Poulton le Fylde for the last four years. She has absolutely flourished in Brooklands, to such an extent that we were able to celebrate her 100th Birthday yesterday! In anticipation of this milestone, the team had arranged for all the Brooklands community to have a little party to celebrate. We were all together, our families and friends, residents, staff, and even members of staff who were not working that day but had come in to give Mum their Birthday wishes. The amount of preparation and planning that went into this from the already very busy staff was extraordinary. All the Brooklands team is incredible but special thanks to the lady with the 'bunting'. My brother and I sincerely thank you all for giving Mum and her family such a special day!

Really could do with some shade!

The food is good but could be warmer.

My experience has always been a positive one for the standard of care and support you give to those living at Park View.

As soon as we arrived everyone made us feel so welcome. Everything was explained to us and all our questions were quickly answered in a professional manner. I don't know what I was expecting from a care home but this was a very pleasant surprise. It is so clean, lovely atmosphere and all the residents look so content. Fast forward seven weeks and after a shaky start, Mum has settled in and enjoying herself. She still thinks she will go home one day but the team quickly change the subject and distract her. I would like to thank you all from the bottom of my heart for caring for my mum, I couldn't ask for better.

I find all staff very welcoming and nothing too much trouble.

My mum has been a resident for many years, my dad was before he sadly passed away. The whole team are amazing from the initial 'checking in' and throughout. My mum has thrived, always shown kindness and courtesy. She loves the food, staff and her sunny room.