Care Homes Owned by Bayswood Care Group in Lancashire

such loving beautiful staff that gave excellent care from dietary needs to medical needs. What a team of people who treated my dad with dignity, gave him hope and also supported myself.

of professionalism but is quite intuitive and very caring, having a sixth sense when relatives are upset or concerned and always keeps me informed/updated. She always allays my fears and if I raise any concerns such as my dad not leaving his room, I know for a fact that her and the staff have made a concerted effort and managed to get him to come out of his room occasionally.
I ask my dad how he feels and I notice he is not as anxious as he used to be and quite settled. He has always been a gentle sole and it is so nice to see him having got used to his surroundings, even though he still thinks my mum is downstairs and that he is in his own bedroom which is ok.

Christmas etc brilliant. The most important the end of life care was excellent, everything was explained what would happen after my mum had passed everything, the night mum passed the staff where brilliant with us could not have asked for anything more. I would like to thank the staff for the way they have treated my Dad since mum passed they have been brilliant with him. If you ask me what could be improved I would say the rooms could be decorated mums room wasn't great at all paint peeling of the wall, and I would like to see better bedding on the beds. Having said that the most important things care, nursing, cleanliness excellent.

the food. The staff have been great at communicating with myself and my family, supporting us in these challenging times.

thriving. We now realise that he wasn't receiving the care that he was paying for at his old setting. He is putting on weight, is socialising, has not required any admissions to hospital, wears clean clothes everyday, eats good food. The staff are lovely, though I don't know all of their names(Name badges would be a bonus). Three staff members always take the time to give us an update on dad's condition and just have a general chat which is much appreciated. One always stops for a catch up.
We made the best decision to move dad here. Paying more doesn't always guarantee the best. At Alexandra Care, they really do care.

nursing team.

able to celebrate her 100th Birthday yesterday! In anticipation of this milestone, the team had arranged for all the Brooklands community to have a little party to celebrate. We were all together, our families and friends, residents, staff, and even members of staff who were not working that day but had come in to give Mum their Birthday wishes. The amount of preparation and planning that went into this from the already very busy staff was extraordinary. All the Brooklands team is incredible but special thanks to the lady with the 'bunting'. My brother and I sincerely thank you all for giving Mum and her family such a special day!

even though she had carers in four times a day.
As soon as we arrived everyone made us feel so welcome. Everything was explained to us and all our questions were quickly answered in a professional manner. I don't know what I was expecting from a care home but this was a very pleasant surprise. It is so clean, lovely atmosphere and all the residents look so content. Fast forward seven weeks and after a shaky start, Mum has settled in and enjoying herself. She still thinks she will go home one day but the team quickly change the subject and distract her. I would like to thank you all from the bottom of my heart for caring for my mum, I couldn't ask for better.

home, the warm welcome and such friendly staff and such a beautiful home. Very clean and tidy. The rooms were so big and spacious and spotless. We just loved the place and think it would be perfect for my mum. Well done to you and all the staff. Beautiful home, would recommend it to anyone who's looking for the care and needs of your parents.