Care Homes Owned by Stockton Care Ltd in Cleveland & Teesside

that his voice was ignored resulting in him being put to bed early, often fully clothed, despite telling staff he did not have his pyjamas on. He was not given a TV remote limiting his independence on when he watched TV and what time he went to bed. He complained that the shower was cold and told this was an issue with the boiler. He also complained of cold food. He developed diarrhoea that was only raised to medical staff due to persistent concerns raised by family. Due to a loss of independence and increased time spent in bed my grandad had severe pressure sores that were not fully disclosed to family by staff. My grandad was then admitted into hospital with flu and pneumonia and sadly passed away. I would not recommend this care home to anyone.

which the family found her in.
The room was barely cleaned and my family were wiping the tray Mum used as the staff didn't touch it.
The shower was constantly unavailable due to no hot water or a broken boiler.
The activity staff were hardly seen and many of the activities on the board didn't happen.
The family did raise concerns and actions were taken but the general caretaking, keeping Mum clean was a big disappointment and the constant serving of cold food was a disgrace!

Court she has been safe and looked after extremely well.

fortunately, he could not have been cared for more professionally. The staff without exception from the owners, administration, catering, laundry, cleaners, carers and nursing staff were supportive and friendly.
As parents, we have been treated with respect by the cheerful staff. We have witnessed big improvements to the standard of care given to all the residents under often very trying circumstances.

were put in place as soon as my mum arrived, she was assessed straight away and they contacted the relevant people to make sure she had the right care and equipment. They looked after my Dad whilst visiting my mum and made sure he was ok at such a difficult time in our lives. Thank you to each and every one of you, I couldn't wish for my mum to be anywhere else.

I had as a family member were addressed and attended to in a fast and safe manner. Will be recommending to family and friends and will 100% be using this service again for further respite stays.

effort to respond to individual needs and to respect the privacy of individual residents.

she can sit in the foyer and interact. I can't praise all the staff enough from the cleaners up to the manager. Thank you Cherry Tree for making my mum's life happy, which in turn makes ours happy too.