Care Home Owned by Sanders Senior Living in West Midlands
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Midlands for Sanders Senior Living are showing below.
View the details of all 8 locations (with 340 reviews) owned by Sanders Senior Living
Sanders Senior Living Locations in West Midlands (1)
Claridge Place
9.9
81 reviews
111 Warwick Road, Olton, Solihull B92 7HP
"Following the respite care of our father, Chas, we felt compelled to write to you to express our thanks and gratitude for all that you did…" Read all 81 reviews
Location Type Care Home
Claridge Place is premium senior living accommodation in Warwick Road, Solihull. The home is conveniently located with great transport links via road and rail. Junction 5 of the M42 is 4 miles away and Touchwood shopping centre is also nearby. Offering… Read more about Claridge Place
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 77 Rooms
- from £1,400 / week
Sanders Senior Living Reviews in West Midlands (81)
9.7
Sanders Senior Living has a Group Review Score of 9.7 (9.713) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanders Senior Living must have a Review Score.
Review of
Claridge Place
from Paula L (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Following the respite care of our father, Chas, we felt compelled to write to you to express our thanks and gratitude for all that you did for him. Without exception, every member of staff were friendly, welcoming, professional, kind and caring. They greeted us so warmly with ready smiles and friendly
faces which made the transition from home to ' home living' so much easier.
It's obvious that the physical aesthetics of Claridge Place are top notch, from the beautiful bistro with the lovely barista, to the fresh flowers, gorgeous decor and lovely homely touches of resident photographs.
It is blatantly apparent that every detail, no matter how small it seems, has been thought about. Abi the entertainment manager, was so innovative and inclusive, the personal carers were respectful and discreet, the ladies on reception were delightful and welcoming, and the facilities are outstanding.
I have the highest of standards, and you exceeded them all. Thank you (is not enough!)
It's obvious that the physical aesthetics of Claridge Place are top notch, from the beautiful bistro with the lovely barista, to the fresh flowers, gorgeous decor and lovely homely touches of resident photographs.
It is blatantly apparent that every detail, no matter how small it seems, has been thought about. Abi the entertainment manager, was so innovative and inclusive, the personal carers were respectful and discreet, the ladies on reception were delightful and welcoming, and the facilities are outstanding.
I have the highest of standards, and you exceeded them all. Thank you (is not enough!)
Reply from James Morris, Senior General Manager at Claridge PlaceThank you so much for your wonderful review of our services at Claridge Place, and what a pleasure it was having your father stay with us for respite care, and we are thrilled that he had such a positive stay with us. I will share your feedback with the whole team and I will ensure Abi has a special mention too. Thank you for taking the time to review us, and we look forward to welcoming your Father (and yourselves) back into our wonderful home soon.
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Review of
Claridge Place
from N R (Niece of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't thank all staff enough .
My Auntie has improved mentally and physically,
Since , having chosen to reside at Claridge place .
Safeguarding her health issue's, in a prompt manner ,was exceptional.
Everyday care and attitude is first class . From every member of the team in all areas of her
My Auntie has improved mentally and physically,
Since , having chosen to reside at Claridge place .
Safeguarding her health issue's, in a prompt manner ,was exceptional.
Everyday care and attitude is first class . From every member of the team in all areas of her
needs .
I always leave my Auntie knowing she is happy and cared for .
I always leave my Auntie knowing she is happy and cared for .
Reply from James Morris, Senior General Manager at Claridge PlaceThank you so much for taking the time to leave a wonderful review on our services at Claridge Place, we really appreciate your feedback and of course, it is a pleasure in caring for Auntie. I will share your lovely review with the wider team.
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Review of
Claridge Place
from James R (Nephew of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellently run care home. My aunt has had first class care since October 2024.
From the management team to the hands on carers the whole team are very professional. They treat every person as an individual.
The care of the residents are their priority and my aunt has had a new lease of life.
So
From the management team to the hands on carers the whole team are very professional. They treat every person as an individual.
The care of the residents are their priority and my aunt has had a new lease of life.
So
special thanks to James and his team.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you very much for your lovely review, it is our pleasure in caring for Aunt. I will share your wonderful review with the team.
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Review of
Claridge Place
from David R (Brother of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since moving into Claridge Place, my sister has received wonderful care and attention. The staff are very good with her and enjoys joining in the organised events etc.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for taking the time to leave us such a wonderful review. We are so happy that your sister has settled with us and enjoys her time at Claridge Place. I will share your feedback with the team.
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Review of
Claridge Place
from E B (Wife of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Most staff are excellent showing real care for my husband and respect his dignity.
Staff also ask me how I am and are on hand when I feel I need support. There were no issues in December but in the past when I have raised issues they have been dealt with quickly to my satisfaction.
Staff also ask me how I am and are on hand when I feel I need support. There were no issues in December but in the past when I have raised issues they have been dealt with quickly to my satisfaction.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for taking the time to leave a review. We are very pleased to that you feel supported by our team and that any past issues raised have been dealt with effectively. I will share your feedback with the team at Claridge Place.
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Review of
Claridge Place
from Richard S (Son of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is the first review and I want to express my thanks to the care & professionalism of all the staff. In this review, knowledge of my dad and care for his individual needs was evident. I am very happy with all the recommendations made and that they are in his best interests.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for taking the time to review our service at Claridge Place, I will share your feedback with the team.
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Review of
Claridge Place
from P S (Son of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been a resident since April 2025 and I can honestly say we are very lucky to have found a place for her there. The property and physical environment are excellent & well equipped. However, it is the people that make it so special. Without exception the staff are friendly & welcoming, eager to
help & very supportive. We trust them with mums care and they have never let us down. Thank you!
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for taking the time to review our service at Claridge Place, we are delighted with your review and of course, it is our pleasure in caring for mom at Claridge Place. I will share your review with our wider team.
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Review of
Claridge Place
from Jill L (Daughter-in-law of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The staff are very friendly and welcoming. When clothes are laundered they are not always returned. The mini bus has been out of action all summer I think a problem with the bus and no driver therefore no trips out. Overall resident seems very happy in home.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for taking the time to leave a review on our service at Claridge Place, I would welcome the opportunity to discuss the review with you as I feel some of the scores do not reflect the service we provide at Claridge Place and it would be helpful for me to see the areas you feel we need to improve.
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Review of
Claridge Place
from Andrew S (Son of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Claridge Place has provided a warm, comfortable & welcoming experience for our mother. The staff attentiveness, care and professionalism is always taken care of and in the few occasions she has needed medical assistance the team have been exemplary and kept in constant communication with me and my brother.
Outstanding place.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for taking the time to leave us such a wonderful review on our service at Claridge Place, it is our pleasure in caring for your mom and thank you for trusting us to deliver exceptional care.
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Review of
Claridge Place
from S R (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Excellent welcome at all times. Very knowledgeable staff in reception giving a valuable insight to all aspects of life at Claridge Place. All staff very approachable and helpful. Mom is very happy here.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for taking the time to review our services at Claridge Place, it is our pleasure in caring for your mother. I will share your comments with the wider team.
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Review of
Claridge Place
from Kaye E (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Firstly I would highly recommend Claridge Place. The Managers really listen to you and support you with your family needs. This was done in a calm and reassuring way. The Mangers and the whole team are so welcoming and friendly, everyday. My Mother is well looked after and she enjoys her days that
she attends. I feel confident when I leave my Mother at Claridge Place to attend work knowing she is in a safe, clean and happy environment.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for your wonderful review on our services at Claridge Place, it is our pleasure to have mom join us for day care. I will share you review with the wider team. Once again, thank you for taking the time to review us.
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Review of
Claridge Place
from Sue C (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother spent four weeks in Claridge Place for respite care. From the first meeting with management we felt reassured that mom would have excellent care - we weren't disappointed every member of staff has shown care & compassion, eleviating any worries and concerns on our part. We highly recommend
Claridge Place, it's excellent staff and facilities and won't hesitate to return, should the need arise!
Reply from James Morris, Senior General Manager at Claridge PlaceThank you so much for your lovely review on our care services at Claridge Place, it was a delight to care for mom during her respite care with us and we look forward to welcoming mom back anytime. Also, feel free to pop into any of our events, the kettle is always on. See you soon.
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Review of
Claridge Place
from Deborah S (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mom is happy with her environment and with the care and support she receives. I have peace of mind that she is happy and safe, well cared for. Staff always friendly and welcoming.
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Review of
Claridge Place
from C D (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All of the staff are lovely and friendly. I am always very happy with the way in which all staff interact with my mom.
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Review of
Claridge Place
from S B (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everything is really good, mom had only been here a week. I did have a couple of niggles, but after speaking with management everything has been addressed very quickly. Mom is struggling to get used to the new home, but all staff are really helping mom settle in. Mom is also much better at night, sleeping
through a bit more than she used to.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for your lovely review, we really appreciate you taking the time to review our service and we are pleased that the couple of niggles you addressed when mom moved in from another home we were able to resolve immediately in order for moms previously established routine to be followed.
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Review of
Claridge Place
from R B (Son-in-law of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I accompanied my wife and sister-in-law to a meeting with the assistant manager, which was to get an update as to how their Mother was coping and how family and staff perceptions compared. They assured us that all was well and gave us some very helpful and sensible advice as to how to interact with
Mom in the future. We were all very happy and comforted by what he had to say, so thanks.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for taking the time to review our service at Claridge Place, we appreciate your wonderful feedback. I am pleased that you found our review system useful, I will pass on your comments to the team members involved.
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Review of
Claridge Place
from A S (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been extremely pleased with the care my Mother is receiving. The facility, staff, care, etc is second to none. I would without a doubt recommend Claridge Place.
The managers are fantastic - nothing is too much trouble.
The managers are fantastic - nothing is too much trouble.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for your wonderful feedback; I will share this review with the team at Claridge Place.
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Review of
Claridge Place
from L B (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mother has been here since Nov 2023 and I cannot say how happy I am with the care and support that has been shown to her. Her life is so much better at Claridge Place, thank you.
The managers are amazing and superb carers, to staff, residents, and relatives.
The managers are amazing and superb carers, to staff, residents, and relatives.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for your lovely feedback; this is appreciated. I will share this with the team.
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Review of
Claridge Place
from C C (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very pleased with the care provided for my Mum at Claridge Place. The staff are caring and spend time getting to know Mum's care needs and wishes.
The staff always speaks to Mum, asking questions about what she wants and spending time for her to answer.
The activity coordinators provide a wide
The staff always speaks to Mum, asking questions about what she wants and spending time for her to answer.
The activity coordinators provide a wide
range of activities and always ensure Mum is invited to join.
When I visit I am made to feel welcome by all the staff. Nothing is too much bother. The reception staff who always book the time dinning. I would recommend Claridge Place.
When I visit I am made to feel welcome by all the staff. Nothing is too much bother. The reception staff who always book the time dinning. I would recommend Claridge Place.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for taking the time to review our service at Claridge Place. I am delighted that you have given us such a lovely review. I will share your review with the wider team.
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Review of
Claridge Place
from M G (Son of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased with the level of care.
Reply from James Morris, Senior General Manager at Claridge PlaceThank you for taking the time to leave a review, I will share your feedback with the team at Claridge Place.
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Awards / Recognitions (2)
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