From the initial call enquiring about respite care for my mum, to actually taking there, was dealt with so professionally & with great patience along with understanding.
I looking for 2 weeks respite, but was beside myself with guilt at doing. Unfortunately, as I was not in great health, it was agreed this was the best way forward.
Grace Court & its staff have not disappointed. They have gone the extra mile knowing that I would be the issue & not mum. I was advised to call as many times as I needed to check she was ok & not fretting.
On the day of mum's arrival, they took care immediately, made her feel so welcome, took her to meet the other residents & as it was a lovely day, she even had drinks on the patio. Later in the afternoon, pictures were sent of mum with her drink, smiling & seemed to be enjoying herself!
I have been updated with her wellbeing, what she has done during the day, how well she had eaten.
Would recommend this care home without a shadow of a doubt
↩Reply from Katie Relph, Customer Relations Manager at Grace Court Care Home
Thank you for taking the time to leave such a wonderful review. Our team pride themselves on providing the best possible experience for all of our residents, and we're so pleased that we were able to ease your mind.