Belsize Healthcare Scotland in Dunbartonshire | 1 Care Home

Review of
Buchanan Lodge Care Home
from K M (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

The care my Dad receives is excellent from all of the staff. His best interests are taken into account, since the day he became a resident. Majority of the time my Dad seems very settled in his new 'den'. He is included in activities, which he really enjoys, when he's in a settled mood. He struggles

to find the words to describe what he sees or is trying to tell us. On occasions it can be quite frustrating for him. I guess that's is dementia progressing for him.
The care staff do a wonderful job of making sure my Dad is comfortable, and treat him with such dignity.
Many many thanks to all of the staff. It's so comforting to know how well my Dad is being cared for.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for taking the time to complete a review , we are delighted your dad has settled into his new home. We work hard to create a warm and inviting homely setting for our residents and their families and we are delighted that this has been your experience from the outset and thereafter

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Review of
Buchanan Lodge Care Home
from Charles G (Son of Resident) published on 9 May 2025

Submitted via Website • Report

Overall Experience

The facilities are not as modern as some, but this alone a misguided judgement. While the building is older and the facilities less modern (but entirely adequate and very clean), the jewel is the care; atmosphere and natural homely feel. Care is the cornerstone of the service. The care and attention

is exceptional and friendly with professional nursing. I can commend this and the quality of the home-made food with home baking and a varied menu. The kitchen is very good. All staff make this a kind, homely place. The manager and her team have thought carefully about care and the behind-the-scenes effort is well planned and executed. Mum was well looked after and had lots of engagement and company. Residents are encouraged to be out their rooms and can be involved in trips away or in house activities. Residents enjoy interaction and a little sun in the open spaces outside. Staff are informative and supportive of personal care package need and reviews. Access and visiting is welcoming.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for providing us with such valuable feedback ,which will hopefully provide comfort and support for others looking for care for a loved one. It was our absolute privilege to have been able to support and care for your mum during her time with usKr

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Review of
Buchanan Lodge Care Home
from John M (Son of Resident) published on 8 May 2025

Submitted via Website • Report

Overall Experience

Buchanan Lodge Care Home was the best out of the many care homes we looked into at the end of 2024 in the Glasgow area at this price range.
The setting is peaceful, the grounds and buildings are beautiful, clean and cosy. It's exactly the sort of place that contributes to a sense of wellness and calm

for our dad who has been progressing with his dementia. In fact he has shown signs of improvement since moving to Buchanan Lodge from his previous care home.
The staff have been amazing - from the carers and nurses making sure that dad has the best possible set-up in his room and looking after his daily care, to the administrators and management who made the whole process of moving dad in seamless. You can tell that they are all very professional and personally care about their jobs. It's very easy to communicate any questions or concerns you have with them and they take those very seriously.
I know dad is in the best possible place at Buchanan Lodge :)

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for takin the time to complete a review and we are delighted that your dad has settled into his new home .We work hard to create a warm and inviting homely setting for all our lovely residents and their families and we are delighted that this has been your experience from the outset and thereafterKr

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Review of
Buchanan Lodge Care Home
from Moira N (Cousin of Resident) published on 6 May 2025

Submitted via Website • Report

Overall Experience

My cousin recently passed away but before that she spent 3 happy years being cared for in Buchanan Lodge. It's a friendly happy place to live and all the staff take good care of the residents. They feel more like family. In particular the activities co-ordinators organise a busy diary of events which

are enjoyed regularly.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for providing us with such valuable feedback and which will hopefully provide comfort and support for others looking for care for a loved one .It was our absolute privilege to have been able to support and care for your cousin during her time with us.

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Review of
Buchanan Lodge Care Home
from Pauline R (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care provided by Buchanan Lodge Care Home.
All aspects of my husband's many care needs are fully met and a regime of care has improved his mental state. The staff (all) are always pleasant and his room spotless.
It is reassuring that such good care is being delivered to

a very high standard. Thank you.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for your kind review, your compliments are very much appreciated by myself and the staff. Kind regards, Margaret.

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Review of
Buchanan Lodge Care Home
from M G (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Very pleased with the care and attention my mother receives from all staff. The amount and selection of activities is super and the activity coordinators are very in tune with who can participate and will enjoy each one.
Christmas saw a full and varied programme of events and staff made sure everyone

enjoyed the season.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for your kind feedback, we are delighted how well your mum has settled and enjoys staying here. I will share this with all staff who will be delighted. Thanks, Margaret.

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Review of
Buchanan Lodge Care Home
from Lorna M (Niece of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

My aunt has flourished in Buchanan Lodge Care Home, the staff are excellent and the environment welcoming and stimulating. The residents are given ample opportunity to engage in activities and outings.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for your kind review, Lorna, we are delighted at how well your aunt has settled. I will share this with staff who will appreciate such positive feedback. Thanks, Margaret.

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Review of
Buchanan Lodge Care Home
from Kenneth S (Friend of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Having been a regular visitor during my friend's stay, I have always been impressed by the care and attention given to my friend. The staff are always very attentive and caring and appear to go out of their way to ensure the well-being and happiness of the residents are uppermost in their priorities.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for your kind review, we will share this with the staff team who greatly appreciate your feedback. Kind regards, Margaret.

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Review of
Buchanan Lodge Care Home
from Homan V (Son of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

Very happy with the overall experience to date. The move process went nice and smooth and the staff have been friendly and caring from the first day. The home is well located and my father's room is warm and clean with en-suite facility. The communal areas are well lit and clean and the carers have

been very accommodating to my father's needs. The whole family is delighted and grateful.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Hi Homan, thanks very much for your feedback, I will share this with the team. We are delighted how well your dad is settling in. Kind regards, Margaret.

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Review of
Buchanan Lodge Care Home
from Stephen C (Son of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

I visit my mother regularly. Any questions I have in relation to my mother's care are always, without exception, answered promptly. The carers, nurses and other staff are considerate and understanding when they are looking after my mother. All things considered, I am pleased with the care my mother

receives. Thanks to all the staff.

Reply from Alan Twigg, Regional Manager at Buchanan Lodge Care Home

Thank you for the review. It's great to hear that you find our staff considerate and understanding. It's our pleasure to support your mother at Buchanan Lodge Care Home. We will pass on your feedback to the staff.

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Review of
Buchanan Lodge Care Home
from Archie D (Next of Kin) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience

My relative is well cared for in every way. She is happy and engages with staff and fellow residents. His personal preferences are always taken into account. We have peace of mind knowing she is safe.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Hi Archie, thank you for your feedback, we are delighted at the progress your relative has made, settling and enjoying the activity programme. I will share this feedback with the staff who will all appreciate it. Kind regards, Margaret.

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Review of
Buchanan Lodge Care Home
from E D (Daughter of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience

My mother has been a resident in the care home for a year now. She has always been bright and happy in mood when visiting her. The personal care she receives is very good she always appears clean, hair and nails are always attended to clothes are clean and appropriate. You can see her smiling when she

recognises staff who attend to her. Staff are very professional and seem happy to be working at Buchanan Lodge. So this in itself makes you feel safe leaving your loved one there. I've also noticed that the domestic staff acknowledge clients and visitors, which is also reassuring. On the medical side, the care is also good. My mum has got some ongoing health issues and these have been addressed by the home. On the downside, I feel the home is far too hot in the summer months. When visiting it can be noisy at times and there is nowhere to sit unless it's in Mum's room. If another room was available that would be good, also I feel a sensory room would be welcomed by many clients.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you for your kind review, which is much appreciated. I will share it with staff, who will be delighted and will take on board your points raised
Thanks.

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Review of
Buchanan Lodge Care Home
from Stuart Y (Son of Resident) published on 3 November 2023

Submitted via Website • Report

Overall Experience

My mother has been in Buchanan Lodge Care Home since 2016. The care and accommodation is first-rate. My mother is very well looked after and all staff are friendly and caring. I would highly recommend Buchanan Lodge.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thank you very much for your kind words, I will feedback to our staff who will appreciate this too.
Kind regards.
Margaret.

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Review of
Buchanan Lodge Care Home
from H Y (Daughter of Resident) published on 3 November 2023

Submitted via Website • Report

Overall Experience

My mother was admitted to the care home just under a year ago. We are delighted with the standard of care and support that is given to my mother at Buchanan Lodge Care Home. The staff team are friendly, caring and supportive. The ethos of the home is exceptional making it feel homely and welcoming.

A huge positive of the home are the wide range of activities and varied calendar of events that they put on throughout the year for both residents and relatives. They put a great deal of hard work and effort into this. The addition of the vintage tearoom is wonderful and allows larger groups of family and friends to meet with residents in an attractive space. With regard to my relative's health and wellbeing, the home also provides access to a wide range of agencies. We hope the good work continues.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Hi, thank you very much for your kind review, I will share this with staff team who will also appreciate this.
Kind Regards.

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Review of
Buchanan Lodge Care Home
from Jackie G (Daughter of Resident) published on 17 January 2023

Submitted via Website • Report

Overall Experience

My mother is so happy and it is great to see she has put weight on with the lovely food she is having. The staff are lovely and great she gets involved in activities, which she really enjoys. The activities over the Christmas period were fabulous and great that families were encouraged to be involved.

Thank you for your care. I know it can be very demanding.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Thanks for your lovely review, Jackie. It's good to see your mum doing so well and also good to see family and friends joining their loved ones again in the care home at these special times.
I will share this with staff who will be delighted to know that their hard work and efforts are appreciated.

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Review of
Buchanan Lodge Care Home
from P M (Daughter of Resident) published on 18 November 2022

Submitted via Postal Card • Report

Overall Experience

I would like to say that Buchanan Lodge Care Home and all the staff, have been exceptional to my mother and the standard of care has been first class. I would highly recommend to any relatives for their loved ones to come and see for themselves, the excellent level of care, that they will receive from

the staff and management at Buchanan Lodge.

Reply from Margaret Carroll, Manager at Buchanan Lodge Care Home

Hi Patricia, thanks for your lovely feedback, I will share this with all staff, I know they will be delighted. Take care.

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Review of
Buchanan Lodge Care Home
from J H (Husband of Resident) published on 20 June 2022

Submitted via Postal Card • Report

Overall Experience

Enjoy the friendly staff, that ensures visits are relaxed and less of an ordeal than they could be. I am convinced that my wife is fortunate to be in Buchanan Lodge, as I certainly am.

Reply from Kathleen Glasgow, Home Manager at Buchanan Lodge Care Home

Hello, thank you for your kind words and review. I am glad that you are finding the visiting more relaxed and enjoyable. I will pass on the feedback to the staff.

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Review of
Buchanan Lodge Care Home
from M G (Resident) assisted by family/friend published on 3 May 2022

Submitted via Postal Card • Report

Overall Experience

Very happy. Wouldn't want to go anywhere else. Thank you.

Reply from Kathleen Glasgow, Manager at Buchanan Lodge Care Home

Thank you so much for your nice comments. We all love looking after you. I am so glad you are happy living with all our other residents at Buchanan Lodge.

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Review of
Buchanan Lodge Care Home
from Lesley J (Daughter of Resident) published on 25 April 2022

Submitted via Website • Report

Overall Experience

Mum is well looked after, happy and safe, which is a reflection of the great team at Buchanan Lodge and the caring and committed staff. The activities coordinators do a fantastic job and everyone I've dealt with is always quick to listen, ready to help and to address anything that comes up. We are really

happy with Mum's care.

Reply from Kathleen Glasgow, Manager at Buchanan Lodge Care Home

Thank you very much for your kind words. As the new manager, I can see on a daily basis the great work that the team do to ensure that our residents receive the best care. We are always here to listen and help.

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Review of
Buchanan Lodge Care Home
from K G (Granddaughter of Resident) published on 20 April 2022

Submitted via Postal Card • Report

Overall Experience

It gives me great peace knowing my grandmother is being cared for at Buchanan Lodge. The staff are warm, welcoming, and so friendly. I love seeing all the updates and photos of all the great activities they put on for the residents. Thank you to all the staff.

Reply from Kathleen Glasgow, Manager at Buchanan Lodge Care Home

Thank you so much for your kind comments. As the new manager of Buchanan Lodge, I can see what a wonderful team I have joined. They do an amazing job every day to make every moment count for our residents.

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Care Home Owned by Belsize Healthcare Scotland in Dunbartonshire

Belsize Healthcare Scotland Locations in Dunbartonshire (1)

Belsize Healthcare Scotland Reviews in Dunbartonshire (62)

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