Belsize Healthcare Scotland in Aberdeenshire | 5 Care Homes

Review of
Havencourt Care Home
from Les B (Granddaughter of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience

My gran gets the best care from dedicated and diligent staff. It's a beautiful and calm environment that is homely for her.
The manager goes above and beyond for her residents, providing individual care and support. We couldn't ask for better.

Reply from Kirsten Bell, manager at Havencourt Care Home

Thank you very much for taking the time to leave such a positive review. It means so much to the team to read your positive feedback

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Review of
Havencourt Care Home
from J V (Husband of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

Homely care home.
Passionate people.
Small, so more personal.

Reply from Claire Carrie, manager at Havencourt Care Home

Thank you for taking the time to review Havencourt. Your feedback is very important to our team

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Review of
Havencourt Care Home
from M G (Wife of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

Overall, I am very pleased with the care that my husband is receiving. The staff are friendly, welcoming and courteous to both my husband and myself. The staff are respectful with all the visitors & residents, with a good understanding of each resident's needs. (This is my own opinion in observing them

going about their duties.)
The environment has improved greatly over the past year, and the atmosphere is homely.
I find the management very approachable, and any concerns are listened to and dealt with promptly, and feedback is given.
A special mention for the activities that are offered, which residents take part in, should they wish to.

Reply from Kristin Jackson-Brown, Regional Director at Havencourt Care Home

Thank you very much for your lovely review and feedback, it is greatly appreciated. It is our please to take care of your Husband and we are delighted to hear how happy you are with his care.

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Review of
Havencourt Care Home
from Fred C (Husband of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

The care my wife receives is fantastic, I have noticed how happy and settled she is. All the staff chat to her and do all the can to make sure she has everything she needs. She loves going out on the orgnaised outings.

Reply from Kristin Jackson-Brown, Regional Director at Havencourt Care Home

Thank you very much for your lovely review and feedback, it is very much appreciated and will be shared with the team. We are delighted to hear how happy you and your wife are at Havencourt.

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Review of
Havencourt Care Home
from Wendy F (Daughter of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

Friendly, caring and safe environment. Staff all very approachable. Great communication. Like a home from home. Best place for Mum as feel confident she is well cared for.

Reply from Kristin Jackson-Brown, Regional Director at Havencourt Care Home

Thank you for the lovely review, it is our priveldge to care for your Mum. We are delighted to hear your feedback and will share this with the team.

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Review of
Laurels Lodge Care Home
from Lesley D (Daughter of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

My parents are both residents at Laurels Lodge and I don't think we could have found a better care home for them.
The home is incredibly well run and the staff seem genuinely happy at their work and this is reflected in the care given to the residents. There is a friendly, warm and homely feel in

Laurels any time I've visited and the staff are all very kind and caring. My parents are always clean and well dressed and they comment regularly on how they have enjoyed their meals.
The home is spotlessly clean at all times and great effort is put into organising a wide range of varied and imaginative activities with everyone taking part. When entertainers visit it's wonderful to see the staff enthusiastically joining in, singing and dancing with the residents.
I would highly recommend Laurels to anyone looking for a safe, caring and friendly nursing home.

Reply from Shelia Gesma, Manager at Laurels Lodge Care Home

Thank you very much for your valuable feedback. The entire team at Laurels Lodge are extremely grateful for the trust you and your family have given us in providing care for your Mum and Dad who both resides here. All our residents' wellbeing is our priority and the Laurels Lodge Team will continue to work hard to promote positive experience for our residents and their families in the care home.

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Review of
Havencourt Care Home
from F G (Great-Nephew of Resident) published on 24 June 2025

Submitted via Website • Report

Overall Experience

Just been to visit my great aunt and have to say it's a wonderful place. I was so impressed by the level of care she is receiving - as she seems so happy. New manager seems to have made a big difference and I want to thank them so much . A really friendly ans homely atmosphere

Reply from Kirsten Bell, manager at Havencourt Care Home

Thank you for taking the time to review Havencourt. Your feedback is very important to our team.

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Review of
Garioch Care Home
from Kenneth G (Son of Resident) published on 11 June 2025

Submitted via Postal Card • Report

Overall Experience

My father become a resident in Garioch Care Home on 19th November 2024. Our initial meeting with the manager was very informative and our invitation to lunch along with our father was excellent. Future care has been amazing, with any of our concerns dealt with immediately. Staff are friendly and approachable.

Reply from Karen Paul, Manager at Garioch Care Home

Thank you very much for your kind words which I shall share with the team in Garioch. We are pleased to hear you and your dad's experience is a lovely one.

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Review of
Maryfield West Nursing Home
from Deborah S (Daughter of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

I am grateful for the care that this home provided for my mother in her last days. She was treated with respect and close attention. The staf were patient and kind and very solicitous of my motber's needs. They were supportive of my and my my neice's needs as her only family visitors in a trying time.

We did visit a number of other homes, and this was the facility that impressed us with their facilities and levelmof care. Mum settled in well and was kept comfotable and supported in her final hours.

Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home

Thank you very much for the kind words. It was a pleasure looking after your mum and was nice to see that she settled in quickly. I will make sure your feedback is passed on to the team. Kind regards .

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Review of
Havencourt Care Home
from Adele W (Granddaughter of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

Amazing work carried out by all staff members. My granny absolutely loves the activities offered at the home and it's so nice having a place where we know she is so well looked after and safe.
Thank you to all the teams hard work and dedication to the residents.

Reply from Kirsten Bell, manager at Havencourt Care Home

Thank you for taking the time to leave such a lovely review, the team at Havencourt really appreciate your feedback

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Review of
Dounemount Care Home
from S B (Daughter of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

Every time I have visited Dounemount the staff are always happy and helpful and all the residents are very well cared for.
There is always lots going on to keep the residents entertained and happy.
Dounemount is very well run and the staff keep me up-to-date with everything to do with my mum.

Reply from Amanda Stofka, Home Manager at Dounemount Care Home

Thank you for your wonderful review, the whole team at Dounemount appreciate your positive feedback.

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Review of
Maryfield West Nursing Home
from Duncan T (Son of Resident) published on 16 May 2025

Submitted via Website • Report

Overall Experience

The team at Maryfield were very professional and friendly they made us feel very welcome. They were very helpful and no problem was too big for them. They felt like an extension of the family and advised us on all aspects of living there.

Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home

Thank you very much for the lovely feedback. Staff at Maryfield West will continue to do their very best to provide warm and kind care to our residents. We are thinking of you and the family and hope that you manage to get through the difficult times.

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Review of
Laurels Lodge Care Home
from Stanley D (Son of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

My father was a resident at Laurels Lodge until he passed away recently. He was only at Laurels for just over two years but during that relatively short time he received nothing but the best of care from the staff.
It was apparent from the start that we had made the best choice as far as care homes

were concerned. It is fair to say that Dad wasn't too keen to stay in a care home at first but he soon settled in which was helped by the fact that he was always treated with dignity and respect.
The activities available are varied, Dad especially enjoyed the quizzes as they no doubt kept his mind active. He participated in a few trips out from Laurels as well. His room like the rest of the building was always spotlessly clean. The management and staff always kept me updated, more so when Dad's health started to deteriorate. Living away meant that I was not able to visit Dad all the time but whenever I or family members did we were always made to feel so welcome.

Reply from Shelia Gesma, Manager at Laurels Lodge Care Home

Thank you so much for sharing your experience as a relative and we are very fortunate to have had the opportunity to care for your Dad who flourished during his stay at Laurels Lodge Care Home. Laurels Lodge have a very kind and dedicated team who take great pride in the care of our residents ensuring that they are well supported and treated with dignity and respect.

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Review of
Maryfield West Nursing Home
from K M (Daughter of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

The staff are very patient and kind to my mother and are always very friendly and supportive.My mum has settled in well and participates in the many activities that are on offer after viewing a number of other care homes we felt that Maryfield West was the perfect home from home for my mother

Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home

Thank you very much for the kind words. It is a pleasure to look after your mother, I will share the lovely feedback with the team. Kind regards

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Review of
Laurels Lodge Care Home
from Keith R (Son of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

My father spent 10 wonderful years at Laurels Lodge Care Home, and I cannot thank the staff enough for the exceptional care he received. From day one, it was clear that he was treated like part of the family. The carers were genuinely dedicated, offering him compassion, respect, and attention to his

every need. Their warmth and kindness made him feel comfortable and valued, and I never once doubted that he was in the best possible hands. The environment was always clean and welcoming, and the management was always available and supportive. Laurels Lodge truly became a second home for my father, and I'm incredibly grateful for the love and care he received during his time there. Highly recommended for anyone seeking a caring, family-oriented environment for their loved ones.

Reply from Shelia Gesma, Manager at Laurels Lodge Care Home

Thank you so much for taking the time in providing your valuable feedback. All of us at Laurels Lodge are extremely grateful for the trust you and your family have given us in providing care to your Dad over the last ten years. Our residents' wellbeing is our utmost priority and the Laurels Lodge Team will continue to work hard to promote positive experience for our residents in the care home.

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Review of
Laurels Lodge Care Home
from D B (Daughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

My father is a resident at Laurel's and is well looked after. Always clean and shaved. Great activities held. His room is always clean and tidy.
Only down fall is the lack of parking. The gardens are ok. All staff are welcoming and polite. Food is good. We held a small family party for his birthday

and they provided sandwiches etc at no cost.

Reply from Shelia Gesma, Manager at Laurels Lodge Care Home

Thank you so much for taking the time in giving us your very positive feedback and we are pleased to know that you are happy with the care we provide to your Dad. Our dedicated team here at Laurels are always working hard to improve our residents' well-being and experience in the care home..

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Review of
Laurels Lodge Care Home
from P D (Daughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

My Dad has been at Laurels for nearly a year now and we couldn't ask for a better care home for him. The staff are caring and supportive and always puts the needs of the residents first. They have been very quick to pick up on any medical issues too. It's reassuring when we leave from a visit that we

know he's being well looked after.

Reply from Shelia Gesma, Manager at Laurels Lodge Care Home

We really appreciate you taking the time in giving us feedback and we are pleased to know that you are happy with the care we provide to your Dad. Our dedicated team here at Laurels are always working hard to improve our residents' well-being and your very positive feedback will inspire the staff team. Thank you so much.

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Review of
Maryfield West Nursing Home
from Jenny F (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Mum was at Maryfield West from November 2023 until she passed away very recently. The care that Mum received during the 13 months she was living there was absolutely fantastic. The entire team at Maryfield have been like an extended family to Mum and she was very happy and settled right from the start.

Mum loved joining in with the range of activities on offer and it has always been so impressive to see the effort made to include everyone. It has been so lovely getting to know all the team members each time we have visited from afar and we couldn't have wished for a better home for Mum to be cared in, especially when she needed it most.
My heartfelt thanks go to each and every member of the wonderful team at Maryfield for the care that Mum received.

Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home

Thank you so much for the lovely words of appreciation. We will truly miss your mum, she was a lovely lady. I will ensure that your feedback is passed on to the team.

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Review of
Laurels Lodge Care Home
from Rhea R (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

We have recently moved our Mum to Laurels Lodge and we can't believe the difference in comparison.
Everyone who works at the home has been so kind, always smiling and happy to see you.
We were very nervous about making the move for our mum but they filled us with such confidence. While viewing the

home for my mum I was blown away by the respect and compassion they had for the residents, which made me feel very comfortable that my mum was in a safe place.
I love how much activities are planned for the residents and very much love seeing all the updates on their social platforms. You can see the joy from not only the people but the staff working!
My Mum is still settling, the move has obviously been very confusing however she always tells us that the staff are very friendly and the food is good!

Reply from Shelia Gesma, Manager at Laurels Lodge Care Home

Thank you so much for taking the time in giving us your very positive feedback and we are pleased to know that you are happy with the care we provide to your Mum. Our dedicated team here at Laurels are always working hard to improve our residents' well-being and experience in a care home. Your Mum always tells the staff how happy she is with her stay here. Thank you.

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Review of
Maryfield West Nursing Home
from S E (Wife of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Review is limited as only commenced at the beginning of January 2025 in respite care awaiting an available permanent room. I have been extremely impressed with all aspects of care and attention given to both residents and visitors by very helpful staff.

Reply from Diana Toneva, Home Manager at Maryfield West Nursing Home

Thank you so much for taking the time to complete a review and we are delighted that your husband is settling well in his new home. We work hard to create a warm and inviting homely setting for all our lovely residents and families and we are delighted that this has been your experience from the outset and thereafter.

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Care Homes Owned by Belsize Healthcare Scotland in Aberdeenshire

Belsize Healthcare Scotland Locations in Aberdeenshire (5)

Belsize Healthcare Scotland Reviews in Aberdeenshire (251)

Havencourt Care Home

Havencourt Care Home

Havencourt Care Home

Havencourt Care Home

Havencourt Care Home

Laurels Lodge Care Home

Havencourt Care Home

Garioch Care Home

Maryfield West Nursing Home

Havencourt Care Home

Dounemount Care Home

Maryfield West Nursing Home

Laurels Lodge Care Home

Maryfield West Nursing Home

Laurels Lodge Care Home

Laurels Lodge Care Home

Laurels Lodge Care Home

Maryfield West Nursing Home

Laurels Lodge Care Home

Maryfield West Nursing Home

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