Care Homes Owned by Belsize Healthcare Scotland in Ayrshire

is a very quiet person and doesn't like to mix much, but he was asked everyday if he would like to participate in the daily activities, he was happy with the staff from care assistants , nurses, laundry and housekeeping always stopping in for a few moments when they were passing his room checking in that he fine.
I would not hesitate to have him in Hallhouse for respite in the future...x

The staff on level 2 really try, my mum resides here, to mention a few stars. Not to forget two other members of staff who keep the fun times happening. if I have missed anyone, I'm trying.
Thank you all for keeping my mum safe, well fed, and happy.

we met them to every member of the staff who gave my sister the best care they could have and i was so pleased that we chose Queens View for her was very ill and was only in it for about 5 months but we were so grateful that she got the best care ever so thank you with all my heart QUEENS VIEW HARBOUR TROON.

the home and staff highly enough.

level.
The entertainment is really good - the two members of staff do all they can and it's terrific what they can achieve.
The food is average - more like school dinners far too often and not warranting even 4 stars.

they have had a fall or anything else relevant to our relatives. We have regular review meetings with one of the team who is involved in the care of our relatives. They also hold relative meetings for anyone to attend where they talk about staffing & planned work on the building etc. Hall house is very friendly & we are always made welcome when we visit. The home is always clean & fresh. We haven't found any negatives with Hall House since using the facility.

every Monday and takes part in all the activities and has made friends for the first time in years. He has attended social clubs, event days, boat trips and the residents go out regularly for afternoon tea and much more. He also loves the afternoon cake and coffee trolley and the tuck shop that has been introduced.
If any issues have arose, the staff have resolved them quickly. For instance when I was concerned that he was losing weight a food and fluid diary was promptly put in place and my dad given more encouragement at meal times.
We, as a family, have got the old dad back that we thought had been lost for good and we can't
thank the staff at Hallhouse enough.

and love they show and give my wife and all other residents are just great. I am ever so pleased my wife is in their care.

of us has been second to none. The staff are friendly and approachable and are quick to resolve any issues or concerns. My husband is a relatively young man, his behaviour at times can be challenging but everyone has got to know him and gently cajole him into a better way of thinking which really gives me the reassurance and peace of mind I need when I can't be with him.

the hairdresser who kindly kept her looking lovely including her nails, the chefs who catered for meals and mostly the carers who went above and beyond. Being so far away (almost 500 miles) and with a husband with Parkinson's and dementia, visiting was restricted to 2 visits a year but phone calls almost every evening. She was in such a state when we arrived 2 years ago and Queens View taking her in at such short notice was a real lifeline. You all, each and every one, deserve a medal. We are coming up in September, it was already booked and will call in to visit if permitted. Thank you thank you thank you.

Nice peaceful setting too.

personal needs are the heart and soul of the facility. They are compassionate, knowledgeable, and dedicated to providing the best possible care to each resident. Moreover, the staff go above and beyond to make each resident feel safe and supported.
One aspect which does stand out is the range of activities and entertainment provided. There is always a calendar full of engaging and stimulating events. The staff encourage participation and ensures that residents feel included and valued.
Overall, my experience is that my aunt is experiencing exceptional care in a 5-star establishment. The care, comfort, and sense of community provided by the staff are outstanding. I would highly recommend.