Premium Care Group in Buckinghamshire | 2 Care Homes

Review of
Kingfishers Care Home
from M H (Wife of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My late husband came back from hospital to Kingfisher's with palliative and end of life care. He had been in Kingfishers for 8 months before being admitted to hospital and all of this time he had been given excellent care delivered with compassion.
It was clear end of life was near and Roxana went

out of her way to ensure he could come back to the Home with all the extra care that was needed.
He was able to show his gratitude when he did return - he was always happy at Kingfishers-and we his family cannot fault the care he had enabling him to have a very peaceful end to his life.
Thankyou Kingfishers too for the love and compassion you showed towards me and my family. I could not have chosen a better place to care for my husband when I could no longer do it.

Reply from Kate Wyatt, Group Community Engagement Manager at Kingfishers Care HomeThank you so much for taking the time to share such a moving review. We are deeply honoured that you entrusted Kingfishers with your husband's care during such an important and emotional time.
It means a great deal to us to know that he was able to return to Kingfishers and spend his final days in a place where he felt happy, comfortable, and cared for. Roxana and the entire team will be truly touched by your kind words, and by knowing that their compassion and dedication made a difference to both your husband and your family.
We are grateful to have been part of his journey and to have supported you during this time. Your words remind us why we do what we do, and they will be shared with the whole team.

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Review of
Kingfishers Care Home
from P H (Son of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My mother has been a resident at Kingfishers Care Home since the end of July 2025, following a hospital stay. From the beginning, our experience has been very positive, and we feel reassured that she is receiving safe and caring support.
The carers and nursing staff are kind, patient, and respectful,

treating residents with dignity and compassion. My mother has dementia and requires a high level of support, which the carers provide with understanding and sensitivity, including help during mealtimes when needed.
Kingfishers Care Home has a lovely, warm character and feels welcoming and homely. The home is clean, calm, and well maintained, with a pleasant atmosphere, especially when residents gather together in the dining room.
The new care home manager is very supportive and attentive to my mother's healthcare needs and arranges assessments when required and communicates clearly with us, giving us great peace of mind.
Overall, we are very happy with Kingfishers Care Home.

Reply from Kate Wyatt, Group Community Engagement Manager at Kingfishers Care HomeThank you so much for taking the time to share such a thoughtful and positive review of Kingfishers Care Home. We are truly grateful for your kind words.
It means a great deal to us to know that your mother feels safe and well cared for, and that you have peace of mind about the support she receives. Our team works hard to provide care that is kind, respectful, and tailored to each individual, so your recognition of their compassion and sensitivity-especially in supporting your mother with dementia is very much appreciated.
We are also pleased that you find Kingfishers warm, welcoming, and homely. Creating a calm, comfortable environment where residents can feel at ease is central to what we do.
Your comments about our new manager's attentiveness and communication are especially encouraging, and we're delighted that this has helped reassure you about your mother's care.
Thank you again for your recommendation and for trusting us with your mother's care.

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Review of
Kingfishers Care Home
from D R (Son of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

Over the last year there have been a few issues which have taken longer than expected to resolve.
My mother's granddaughter and great granddaughter wanted to visit on the way back from an event down south early onw Sunday morning, when myself and daughter phoned the home no-one was on hand to take

the call to ensure my mother was up and ready to see them, why cant the weekend calls be put through to the staffs mobile phones.
I wish we were given information about my mother's health instead of having to ask for it.

Reply from Roxana Ramona Negra, Home manager at Kingfishers Care HomeThank you for taking the time to share your feedback.
We are sorry for the frustration caused on this occasion and understand how important it is for families to feel confident that visits can be supported, particularly when travel is involved.
While we are unable to divert calls to staff personal mobile phones, as this would not be appropriate, we recognise the importance of being easily contactable during weekends and out-of-office hours. To improve this, we will ensure that a handheld phone is carried by a member of staff during these times so calls can be answered promptly.
We remain committed to being flexible and accommodating wherever possible and to maintaining open communication with families. Thank you again for your feedback, which helps us continue to improve our service.

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Review of
Kingfishers Care Home
from Andrew H (Son of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

My mother has been a resident at Kingfishers since 2018. Having now passed her 100th birthday she continues to be cared and looked after with care and compassion by all the staff. She still continues to join in activities where she can and has always been happy at the home

Reply from Kate Wyatt, Group Community Engagement Manager at Kingfishers Care HomeThank you so much for your wonderful review and for taking the time to share your mother's experience at Kingfishers. It is truly an honour to have been part of her journey with us since 2018, and we are delighted to celebrate such an incredible milestone as her 100th birthday with her and your family.
Your kind words about our team's care, compassion, and dedication mean a great deal to us. We are especially pleased to hear that your mother continues to enjoy taking part in activities and feels happy and supported in our home. Feedback like yours inspires our staff every day and reinforces why we do what we do.

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Review of
Kingfishers Care Home
from David H (Son of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

My mother has been residing at the home since July 2025.
The facilities are excellent and careers are very professional and provide excellent care for my 88yr old mum.
The Chrismas dinner included friends and relatives,and was superb,with a great atmosphere and restaurant grade food.
Highly recommend

this care home.

Reply from Kate Wyatt, Group Community Engagement Manager at Kingfishers Care HomeThank you so much for your wonderful review and kind words. We are delighted to hear that your mother has settled well with us and that you are pleased with the care she receives. Our team takes great pride in providing a warm, professional, and supportive environment, so your feedback truly means a lot to everyone.
We're especially pleased you enjoyed the Christmas dinner and celebrations, creating memorable moments for our residents and their loved ones is very important to us.
Thank you again for your recommendation and for trusting us with your mother's care.

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Review of
Kingfishers Care Home
from Lesley A (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

Staff are lovely and friendly, but don't expect them to clean patients teeth though, really bad in that department. Otherwise pleased and satisfied, room nice and airy. Patirntfeedback from nursing staff is also lacking.

Reply from Roxana Ramona Negra, Home manager at Kingfishers Care HomeThank you for your feedback and for your positive comments regarding the friendliness of our staff and the room environment. We are pleased these aspects met your expectations.
We acknowledge your concerns regarding oral care and communication and understand how important these are to your mother's comfort and wellbeing. Please be assured that your mother has an oral care plan in place and receives daily support, which is regularly monitored and reviewed.
In some cases, clinical considerations such as frailty and underlying health conditions mean that certain dental interventions may not be appropriate. These decisions are always made in the resident's best interests, with safety, comfort, and dignity as the priority, and families are involved in these discussions.
We take all feedback seriously and remain committed to providing safe, compassionate, and person-centred care. We would be happy to meet to review the care plan and address any further concerns. Thank you!

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Review of
Austenwood Nursing Home
from M S (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

My father only resided in Austenwood Care Home for a month before passing away. During his time there he was very well cared for by all the staff. His health conditions were complex, and the nurses were excellent.

Reply from Kate Wyatt, Group Community Engagement Manager at Austenwood Nursing HomeThank you so much for taking the time to share your kind words. We are deeply sorry for your loss and truly appreciate you trusting us with your father's care during such a difficult time. It means a great deal to hear that he was well cared for and that our team was able to support his complex needs with compassion and professionalism. Your feedback will be shared with our staff, who will be very touched to know the impact they made.

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Review of
Kingfishers Care Home
from M W (Granddaughter of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

Always very friendly, there is a relaxed welcoming atmosphere everytime I come. The staff are very professional in regards to the care of my grandmother. I feel more at ease knowing that she is safe and looked after.

Reply from Kate Wyatt, Group Community Engagement Manager at Kingfishers Care HomeThank you so much for taking the time to leave such a lovely review.
We are truly pleased to hear that you always feel welcomed and that our relaxed, friendly atmosphere puts you at ease. Ensuring your grandmother feels safe, well-cared-for and comfortable is at the heart of everything we do, and we're glad that this has given you peace of mind.
Your kind words are very much appreciated and will be shared with the team.

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Review of
Kingfishers Care Home
from Sue W (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

Mum is very happy at Kingfisher's so it's good to know we don't have to worry about her
She loves the entertainment Clives singing n listening to music
Everyone at the hone is very kind and caring tastes the residents too

Reply from Kate Wyatt, Group Community Engagement Manager at Kingfishers Care HomeThank you so much for your lovely review. We're delighted to hear that your mum is happy at Kingfisher's and that it gives you peace of mind knowing she's well cared for.

It's wonderful to know she enjoys the entertainment, especially Clive's singing and listening to music, those moments mean so much to our residents. Your kind words about our team and the caring atmosphere in the home truly mean a lot to us.

Thank you again for taking the time to share your experience.

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Review of
Kingfishers Care Home
from Alison B (Daughter of Resident) published on 5 January 2026 Submitted via Postal Card • Report

Overall Experience

From the very first visit I knew this was the perfect home for my mother. The home is in a beautiful Edwardian building with great character. The lovely welcome we received as we walked through the door made us feel confident that my mother would be happy to stay. The staff are amazing, so friendly

and always happy to help. We all feel we belong to one big, happy and caring family.

Reply from Kate Wyatt, Group Community Engagement Manager at Kingfishers Care HomeThank you so much for sharing this. It really means a lot to hear how welcome you and your mother felt from that first visit. We're very proud of our home and, most of all, our team, so your kind words about the staff and the sense of family here are truly appreciated. It's a pleasure to care for your mother, and we're so glad you feel confident and happy with her being with us.

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Review of
Austenwood Nursing Home
from Christine M (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

My father received care at Austenwood that he thoroughly deserved in his final years. Care that we could not have provided at home. The staff were quite simply incredible. They are patient. They have a deep understanding of each resident's needs. They became a part of his family. To see him smile with

each one of them brought me so much joy, especially when he often didn't recognise me. The activities, the food, the cleanliness, the care, the professionalism, the warmth. The residents come first. I would recommend Austenwood for respite care through to full nursing care without hesitation. I challenge anyone to find a better care home.

Reply from Kate Wyatt, Group Community Engagement Manager at Austenwood Nursing HomeThank you so much for taking the time to share such a thoughtful review. We are deeply honoured that your father spent his final years with us at Austenwood, and that we were able to provide the care, comfort, and dignity he deserved.

Your kind words about our staff mean a great deal. Building genuine relationships with our residents and becoming an extension of their family is at the heart of what we do, and it is incredibly touching to know the joy your father found with our team.

We are grateful for your trust and recommendation, and we wish you and your family comfort and peace as you reflect on the memories you shared together.

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Review of
Kingfishers Care Home
from D M (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report

Overall Experience

My Dad has been at Kingfishers for 2 years now and is very happy there. He has a great rapport with all the staff and is looked after very well. Also, since the new manager has started the staff seem a lot happier which reflects the general mood of the home and I feel she is doing an excellent job.

The activities staff work very hard at giving lots of different activities for the residents to get involved with and the care staff are very kind and caring. Everyone at the home is very welcoming to visitors.

Reply from Kate Wyatt, Administrator at Kingfishers Care HomeThank you so much for taking the time to share your lovely feedback. We are delighted to hear that your dad has been happy at Kingfishers over the past two years and that he feels well cared for and supported by our team.

It's wonderful to know that the positive changes within the home are being felt, and we truly appreciate your kind words regarding our new manager. We are proud of the uplifting environment she and the team continue to nurture.

Our activities and care teams work hard to provide a varied, engaging, and compassionate experience for all residents, so your recognition means a great deal to them. We are also very pleased that you and other visitors feel so welcomed when coming into the home.

Thank you again for your thoughtful review.

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Review of
Austenwood Nursing Home
from Lynne B (Niece of Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

My uncle has received the best care we as a family could wish for. He is always clean as is his clothes. Every member of staff are happy to help in all his needs. My uncle has always been a foodie, the chef certainly fulfills his appetite with a wide range of menu.

Reply from Kate Wyatt, Group Community Engagement Manager at Austenwood Nursing HomeThank you so much for your kind words and for taking the time to share your experience. We're truly delighted to hear that your uncle is happy, well cared for, and enjoying his meals, especially as a fellow foodie. Our team takes great pride in providing a high standard of care, and it means a lot to know their efforts are appreciated. We'll be sure to pass on your compliments to our care staff and chef. Your support is greatly valued by all of us.

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Review of
Austenwood Nursing Home
from Kylie L (Niece of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

The home appears light, bright, with a calm and caring atmosphere. There seemed to be lots of opportunities to partake in arts, crafts and games.
The staff were friendly and welcoming.

Reply from Kate Wyatt, Administrator at Austenwood Nursing HomeThank you for taking the time to share your feedback. We're pleased you found our home light, bright, and calm, and that our friendly team made you feel welcome. It's great to hear you noticed the variety of arts, crafts, and games taking place, there's always something going on to enjoy at Austenwood.

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Review of
Austenwood Nursing Home
from Elayne N (Friend of Resident) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

I was asked by my friend to look for a Nursing Home for her as unable to manage at home.
I looked at 4 homes and Austinwood came out top.

On my arrival to view the home I had a parking space reserved for me and a very professional welcome by Jackie who escorted me round the home. I was very impressed

whith what I saw. All the staff who I passed by on my viewing said good morning. Thr rooms where lovely and the one I thought would suite my friend was beautifully decorated with matching curtains and bed dressings.
The Cinema was very impressive with pretty and unusal decorations. Super.

I would not hesitate to reccommend Austinwood and the lovely professional staff.

Reply from Kate Wyatt, Administrator at Austenwood Nursing HomeThank you so much for taking the time to share your experience. We're delighted to hear that your visit to Austenwood made such a positive impression. Our team works hard to ensure every guest feels welcome, and it's wonderful to know that our facilities, from the rooms to the cinema, stood out for you.

Your recommendation means a lot to us, and we're so pleased that we could help you find a home that would suit your friend. Thank you again for your kind words about our staff and the care we provide.

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Review of
Austenwood Nursing Home
from Heather R (Sister of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

Lovely greetings entering the care home, such pleasant staff. Enjoyed the hot chocolate that was offered. The decor is very light and airy. The whole atmosphere felt warm and cosy.

Reply from Kate Wyatt, Administrator at Austenwood Nursing HomeThank you so much for your lovely feedback. We're delighted to hear that you felt so welcome upon arriving at Austenwood and that you enjoyed our hot chocolate. It's wonderful to know you found the decor and atmosphere warm, light, and cosy. Our team takes great pride in creating a friendly and comfortable environment for all our visitors and residents.

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Review of
Austenwood Nursing Home
from T W (Friend of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

Clean, tidy, friendly staff, willing to assist.
Plenty of daily activities. Home-cooked healthy, good-quality food.
Amazing efforts made to celebrate special days. Such as VE Day. Also birthdays are acknowledged.

Reply from Kate Wyatt, Group Community Engagement Manager at Austenwood Nursing HomeThank you so much for your kind words. We're delighted to hear that your friend feels at home with us. Our team takes great pride in keeping Austenwood clean and welcoming, providing engaging daily activities, and serving healthy, home-cooked meals. It's lovely to know that our efforts to celebrate special occasions, from VE Day to birthdays, are appreciated. Your feedback means a lot to our staff and encourages us to continue giving our very best.

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Review of
Kingfishers Care Home
from S P (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

I had to pick the right place for my mum to live. It was so emotional and I felt a great burden of responsibility. But the minute I stepped into Kingfishers Care home I knew! It was bright, friendly and filled with love. The carers and staff are amazing they put in 100% all the time. The food is excellent

and always available! We got lucky with a room flooded with light. Mum has now found her friends and she says 'this is my home now'. What a relief ! And I only live round the corner so I can see mum most days. It's just perfect! X

Reply from Kate Wyatt, Administrator at Kingfishers Care HomeThank you so much for sharing your experience. We know how emotional and challenging it can be to find the right place for a loved one, and it means the world to us that you felt confident the moment you stepped through our doors. We're delighted that your mum is happy, has made friends, and truly feels at home. Your kind words about our team and our food will make everyone smile. It's wonderful that you're nearby to visit often, we're so glad Kingfishers Care Home has become a place of comfort and joy for both of you.

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Review of
Austenwood Nursing Home
from Elaine M (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

After every visit to Austenwood to see my mum, I am left feeling enormously happy and grateful that she experiences such exceptional care and attention. Austenwood has an atmosphere of kindness, joy and compassion; shaped by the wonderful staff who make every day so special for the residents, and evident

in the happiness of every person who is cared for here. Kindness is threaded through every daily activity and interaction. The range of activities is extensive and the home is truly inclusive, with every resident given the opportunity to lead a full, dignified life. It truly is a wonderful place.

Reply from Kate Wyatt, Administrator at Austenwood Nursing HomeThank you so much for your kind and heartfelt review. We are delighted to hear that your visits leave you feeling happy and reassured about the care your mum receives. Our team is passionate about creating an atmosphere of kindness, joy, and compassion, and it's wonderful to know this is reflected in the residents' experiences. Your thoughtful words about our staff, activities, and inclusive environment mean a great deal to us and will be shared with the whole team.

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Review of
Austenwood Nursing Home
from Nicola M (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

Austenwood Nursing Home is such a caring and nurturing place, where all the carers know the residents so well. The carers are genuinely interested in the residents, and every day there are wonderful activities for everyone to take part in. The kindness and care shines through at all levels, supported

by an efficient and equally caring management team.

Reply from Kate Wyatt, Administrator at Austenwood Nursing HomeThank you so much for your wonderful review. We are thrilled to hear that you feel Austenwood Nursing Home is a caring and nurturing environment. Our team takes great pride in knowing each resident personally and ensuring every day is filled with engaging activities and support. Your kind words about our carers and management team mean a lot to us and will be shared with everyone. We truly appreciate you taking the time to share your experience.

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Care Homes Owned by Premium Care Group in Buckinghamshire

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Premium Care Group Reviews in Buckinghamshire (196)

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Kingfishers Care Home

Kingfishers Care Home

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Kingfishers Care Home

Austenwood Nursing Home

Kingfishers Care Home

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