Austenwood Nursing Home

29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA
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9.8 109 Reviews
  • Austenwood Nursing Home, Gerrards Cross
Austenwood, a beautifully located care home nestled close to the village of Gerrards Cross in the county of Buckinghamshire, offers long and short term residential, respite and convalescent care, with a special interest in helping people with all levels of dementia. The home offers activities and a busy social calendar, as well as peaceful and beautifully landscaped mobility friendly courtyard gardens.

They offer a home from home environment with excellent facilities and a wonderful team of staff to deliver exceptional care.

The team at Austenwood offer more than quality care, they provide a way of life.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Residents who qualify for FNC will be applied for and will go directly to the home. All prices are a guideline of a starting cost depending on care needs and availability. For the most accurate information surrounding fees, please book a viewing and our Home Manager will be able to discuss your requirements, costs, any funding eligibility and show you around our lovely home.

These prices are only a guideline, please contact Austenwood Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Nonkosi Nojaduka (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • All potential residents will have a full assessment prior to admission agreement.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (11)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visiting is at anytime, so long as the resident is happy to receive guests.
    If visiting the home to look around for the first time, an appointment is not necessary, but to avoid abstracting the nurses and carers away from the residents, it would be helpful to telephone in advance and make an appointment. This ensures that there is sufficient time to provide all the information. The visit will take up to an hour and no pressure. Ensure other homes are also visited to compare.

Parking

  • Parking is available on site or on the street no parking restrictions. Visitors to show consideration to the homes neighbours by not parking outside gates or entrances.

Austenwood Nursing Home Reviews (109)

Total of 109, showing 1-20
9.8

Austenwood Nursing Home has a Review Score of 9.8 (9.788) out of 10, based on 28 reviews in the last 2 years. Over all time Austenwood Nursing Home has 109 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only at Austenwood for a short time, the while experience was excellent. Very friendly, caring and supportive. Our family are very grateful.

Reply from Kate Wyatt, Administrator at Austenwood Nursing Home

Thank you so much for your kind and thoughtful words. It was a privilege for our team to be able to care for your mother, even for a short time. We're truly glad to know that you and your family felt supported and well cared for. Your appreciation means a great deal to us all.

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Overall Experience  Overall Experience 5.0 out of 5

My family and I are in agreement with this review
- The staff are professional, kind, patient and helpful
- The home is spotless. The beds and furniture are very comfortable.
- The food is excellent and varied, if a course is not liked, an alternative is always offered. Help with feeding is on
hand to those in need.
- Daily activities are fun and varied. Outside entertainer and booked.
- Two large gardens are beautifully maintained. Comfortable seating and umbrellas are provided.
- Flowers and plants make the home very cheerful.
- In conclusion, we would not have chosen a better home for my sister; we would recommend it without hesitation.

Reply from Kate Wyatt, Administrator at Austenwood Nursing Home

Thank you so much for your kind and thoughtful review. We are truly delighted to hear that both you and your family are so pleased with the care and environment we provide. It means a great deal to us to know that your sister feels comfortable and well looked after, and that our team's efforts are making a positive difference. Your comments about our staff, the cleanliness of the home, the quality of the meals, and the enjoyment of daily activities are very much appreciated , we take pride in creating a homely, supportive, and cheerful atmosphere for all our residents. Thank you again for your recommendation. It's an honour to care for your sister, and we remain committed to maintaining the high standards you've so kindly highlighted.

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Overall Experience  Overall Experience 4.0 out of 5

We have been pleased with the quality of care and affection our mum has received at Austenwood. She is settled and peaceful (Alzheimer allowing) which is evident that she feels safe. We've especially appreciated the good quality of relationship which all staff have developed with mum, despite her Alzheimer's,
and the respect and esteem they show! Mum particularly enjoyed the food at the beginning when she was still able to eat normally. And we've been grateful for easy, open, communication with staff. Both nursing and admin staff are always responsive to our requests. Our mum is in good hands, which genuinely care.

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Overall Experience  Overall Experience 5.0 out of 5

Following yet another stroke I could no longer look after my lovely father at home. Reluctantly I had to find a care home for him. Thankfully I found Austenwood
From the first enquiry Austenwood could not have been more helpful. I felt they focused on providing personalised care for my father taking
into account his condition and his needs. The staff were all incredibly kind and at the same time very professional (I say this as a former ward sister). The facilities, standard of food, cleanliness and activities provided were excellent. The family were encouraged to visit often which we did, sometimes three times a day. We were welcomed on every occasion.
My father only spent 5 months In Austenwood before he passed away. The staff genuinely loved him and we could not have asked for better care. Simply wonderful.

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you so much for your kind words and valuable feedback. We're truly grateful you chose Austenwood for your father's care. It means a great deal to us to know that you felt supported and that our team could meet his needs with kindness and professionalism. We're so pleased to hear he is being well cared for, and that you and your family felt welcomed during every visit. Your trust and appreciation mean the world to us.

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Overall Experience  Overall Experience 5.0 out of 5

Finding Austenwood Nursing Home was such a relief as I was really having trouble finding somewhere which I thought would be suitable for my Dad, who has dementia. The atmosphere, as soon as you walk in, is very welcoming and calm and very much home from home. It doesn't feel like a care home at all
and very light and airy. The staff from all areas are just wonderful - caring, understanding, fun - each providing all you can ask for in their own areas of specialism. Their empathy and compassion shines through and they treat each resident as individuals. This is everything I was looking for in a care home for my Dad. He can be challenging at times but they take it in their stride and tell me not to worry. When I chat with him we agree that this is the best place for him. Thank you

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you so much for your heartfelt review. We're so pleased to hear that finding Austenwood Nursing Home has brought you peace of mind for your dad's care. Creating a welcoming, calm, and home-like atmosphere is something we strive for, and it's wonderful to know that it's made such a positive impact on you and your dad. Our team is truly dedicated to treating each resident with empathy, respect, and individuality, and your recognition of their compassion and professionalism means so much to us. It's also reassuring to hear that your dad feels comfortable and that you both agree this is the best place for him. Thank you for entrusting us with his care-it's a privilege to support your family, and we're here for you every step of the way.

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Overall Experience  Overall Experience 5.0 out of 5

Lovely home.

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at Austenwood Care Home. If there's anything we can do to make your friends stay even better, please don't hesitate to let us know. We truly appreciate your feedback!

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Overall Experience  Overall Experience 5.0 out of 5

My circumstances with a very elderly relative changed resulting in a Sunday enquiry for assistance. By the next day Austenwood Care Home had collected the elderly relative and welcomed her for a weeks respite care. Since then the relative has stayed in Austenwood. Relaxing in the 24 hour professional
care, the comfortable surroundings and the loving people. This really is 5 star treatment.
For myself this is the first time I've had to deal with a very elderly relative with diminishing physical abilities. Austenwood's staff have provided guidance, reassurance and gently taken control. I'm so grateful for them and how they always appear happy and content leaving myself to the role of spectator
As for my elderly relative well she just wished she had known about Austenwood Care Home a lot earlier but that we can't change.

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you so much for sharing your thoughtful experience with us. We're so pleased to hear that both you and your relative have felt welcomed and supported by our team. It's an honour to provide the care and guidance needed during such a challenging time. We're grateful for your trust in us and are delighted that your relative is enjoying the comfort and care here at Austenwood. While we wish we could have been there earlier for your family, we're happy to be part of your journey now. Your kind words mean a lot to us, and we look forward to continuing to support you both.

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Overall Experience  Overall Experience 5.0 out of 5

Austenwood Nursing Home is an outstanding nursing home on every level, from the day my brother moved in, to the day he passed peacefully and lovingly away. The home welcomed both him and the family into their loving care and hearts. He was blind, wheelchair-bound, amongst other issues and had dialysis
three times a week. None of this was a problem for the home, they met his physical and dietary needs with diligent care and love. We loved visiting him and seeing the Austenwood family, it was a happy and joyful place and lovely to sit and have a coffee with the staff who always gave us a warm welcome and time. The social events were always such fun. During his end of life, we were so blessed to have him at the home. The family were held in their care and he was peaceful and calm to the very end.
We will always be grateful to Austenwood Nursing Home for the nursing staff, the care and activities team for making Gordon's life so comfortable, fulfilled and happy.

Reply from Louise Hickman, Operations Manager at Austenwood Nursing Home

Thank you so much for your kind review. Having your brother with us at Austenwood was a privilege. I will pass on your kind words to the team which I know will mean a lot to them, as did your brother. Please do always feel free to come in for a coffee and a chat.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 18 months now and is slowly deteriorating with Alzheimer's dementia.
The care has been loving and comprehensive, professional and interactive. Personal care has been excellent and respectful of her needs and fears. The vast majority of the staff, covering all the teams involved
clinically, institutionally, entertaining, or service orientated have been excellent.
My most recent interaction was with the senior nurse about how to manage the closing down care as Mum deteriorates into the final stage of disability with her dementia and this was thoughtful, proactive, and caring, whilst also empowering us to be involved and informed at all stages.
We are confident that our Mum is in the right place for this process.
Thank you to all the staff

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you so much for your lovely review. I am pleased you were able to recognise the individual and personalised care we provide to all. We are a family at Austenwood and will always support families throughout difficult times.

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Austenwood since January 2024. I visit him daily for about 1.5 hours and have had during these visits the chance to observe his care both in the privacy of his room and in the resident's lounge. In the latter location, I have been able to observe the care of other residents.
I can only say that I find the care at Austenwood exemplary. The employment of male/female nurses, carers, chefs, activities staff, and cleaners across multiple nationalities adds to the overall well-being of the residents. My husband's health condition means he is not the easiest resident to care for but the staff team does it all with dignity, respecting his choices and respect for his quality of life. In turn, I have been offered support on all my visits and consulted on his care needs. Every day I find him shaved, with personal hygiene attended to, and dressed appropriately. He is sometimes agitated but nursing staff react quickly with prescribed medication to calm him.

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you for sharing your thoughts and experience with Austenwood so far. We are proud to be able to provide tailored, premium care to each individual to ensure all needs are met accordingly. Our diverse care team contribute to not only the family connection we have in the home but the experience and knowledge throughout so we are pleased this is recognised. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home. The care is the absolute best. So nice to know everyone is cared for 100% and safe. Everywhere is so clean.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. Our care team works hard to ensure that your loved one is cared for to the high standard that we hold ourselves to, and the housekeeping team works hard to ensure that the Home is kept clean and tidy. I will pass on your appreciation to the team.

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Overall Experience  Overall Experience 5.0 out of 5

All the staff at Austenwood Nursing Home are extremely helpful, friendly, and passionate. From the warm welcome at reception, the friendly face in the kitchen, and the excellent support from the carers. We are so happy our uncle is a resident at Austenwood, and look forward to our visits!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you for your kind review. It is so important to us to ensure that everyone feels welcome and comfortable. I will pass on your appreciation to the team who work hard to make Austenwood a lovely, friendly, and caring home.

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Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to visit - anytime.
My uncle is safe and cared for so well.
All the staff are so nice and kind.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is important that the residents feel safe and cared for. I will pass on your appreciation to the team and look forward to your visit soon.

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Overall Experience  Overall Experience 5.0 out of 5

We have all been made to feel part of one big family.
We love Austenwood and so does our great uncle.
All the staff have been amazing!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is a pleasure to have your uncle with us and always a pleasure to have family spend time in the home and get to know the staff and other residents. I will pass on your appreciation to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Everyone at Austenwood is professional, kind, supportive and thoughtful. It is such a relief to know that my Mum is being so well looked after - they do their very best to make sure she is supported, encouraged, and has stimulation from the things that interest her. Her strength and weight have both
significantly improved in the few months that she has been here.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is lovely to hear that there has been such a significant improvement in the health and well-being of your mum. We work hard to ensure that we tailor the resident's care plan to their own needs and goals. I will pass on your appreciation to the team.

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Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident of Austenwood Nursing Home for a year and since she has been here she has improved greatly.
The staff are all incredibly helpful, professional, and friendly.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is important to us that the staff are friendly and compassionate. Nothing is too much for the team to ensure that the residents are happy and safe. I will pass on your appreciation to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Austenwood is a friendly, warm, and welcoming home. My great uncle loves it here, especially the food!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. We strive to make the home a warm and welcoming space with a great team who are friendly and compassionate. It is so nice to hear that he enjoys the meals and I will pass this on to the Chef.

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Overall Experience  Overall Experience 5.0 out of 5

Austenwood is a caring, professional house. Mum has been treated with respect and dignity. The staff are attentive and work hard to make the residents feel safe and comfortable.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. We strive to ensure that the residents feel safe and comfortable. I will pass on your appreciation to the staff.

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Overall Experience  Overall Experience 5.0 out of 5

Austenwood staff responded rapidly to provide respite care at very short notice. From management to reception to nursing and care staff, the team were welcoming, efficient and quick to assess the resident's needs. The welcome received on arrival was first class - and made a nervous and unwell person
feel very much at home. The respite has now transitioned seamlessly to permanent care due to the initial service and the ongoing, friendly care and service provided. The area is warm, attentive and nothing is too much trouble.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your lovely feedback. It is important to us that we can help those who need support at short notice and make it as easy a transition as possible for everyone involved and I will pass this on to the team. It is a pleasure to have your family member with us.

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Overall Experience  Overall Experience 3.0 out of 5

My father entered Austenwood Nursing Home in 2022. At that time it had a welcoming attitude from all members of staff, was tidy and well kept and as a relative, I was made to feel part of the Austenwood Family. In 2023 the home was sold to Premium Care Group and at this point, the Nursing Home deteriorated.
In a year there have been 3 managers and staffing currently feels unstable. The nursing team and care staff are exceptional and work tirelessly to ensure residents' needs are met. Management is poor and the owners do not like meeting with relatives. My Dad could not wait to get out of Austenwood and now lives with me. If he hadn't had this opportunity I would have had no hesitation in finding a new care home for him. In 2022 I would have highly recommended Austenwood, but now I would avoid it at all costs. The owners are spending money on facilities that can't be used by the residents and would be better spent on updating the infrastructure of the building. Such a shame.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you for taking time to provide a review. We take all feedback seriously and are committed to making improvements based on the concerns that are raised by those who use the service. We appreciate your feedback. It is invaluable to us as we continue to strive for excellence in all aspects of the service we provide. Thank you for acknowledging the hard work and dedication of our nurses and care staff. We will pass on your gratitude and thanks to them. I would like to clarify that the owners have spent money on facilities that are updating the infrastructure of the building which includes a new call bell system, new heating system and a new roof. This has directly impacted on the benefit of the residents ensuring that there is always a safe and reliable system in place to alert staff for support and ensuring that the building does not come to disrepair with the replacement of the roof. The new hairdressing suite is also enjoyed by many residents.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Austenwood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Austenwood Nursing Home is calculated as follows: ( (295 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 335 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Austenwood Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (12)

Kosi

Kosi Nojaduka

Job Title: Home Manager

Joined: 2025

I started working in the health sector from 2000 till to date. I have experience in different areas in the field from maternity, neonates, young adults, adults and specialised in Mental Health.


I worked as a general nurse, service manager in specialised services, being a DBT therapist and deputy director in one of the mental hospitals.


Having explored and worked in different areas and occupying different positions in this field, I decided to settle for Elderly Care as it became my passion to contribute to the lives of people at their golden ages. I then became a CQC registered manager in one of the care homes before joining the company.


My goal is to provide compassionate, high-quality support and care to residents, many of whom may be elderly or have various health conditions and disabilities. This includes collaboration with families which is very crucial in person-centred care provided.


I am committed to make my contribution for Austenwood to continue to be a warm, safe and loving environment where residents, relatives and staff feel like family and supported emotionally and mentally.


Kosi Nojaduka - Home Manager

Paula

Paula Lyons

Job Title: Austenwood Clinical Lead

I am a dedicated and highly experienced Nurse with over 20 years of progressive nursing practice within the NHS and diverse healthcare settings. I bring strong leadership skills in managing multidisciplinary teams, delivering complex care services, and ensuring compliance with clinical governance standards. My background in acute critical care has fuelled my passion for advanced assessment skills and prescribing, with a focus on delivering safe, effective, and personalised care.


I am deeply committed to advocating for patients and their families, upholding exceptional standards of nursing practice, and implementing robust safeguards to ensure the highest possible quality of life for each individual. Recognised for my expertise in advanced assessment, critical care, and community nursing, I excel in fostering professional growth within teams while maintaining a steadfast focus on patient safety and clinical excellence.


I have a particular interest in the geriatric assessment model of care and am keen to develop my next career goals within the Enhanced Health in Care Homes (EHCH) framework, contributing to innovative solutions that enhance outcomes for older adults.

Jackie

Jackie Lewis

Job Title: Administrator

Joined: 2022

With almost 30 years of experience working in the care sector, Jackie joined the team at Austenwood in early 2022 as the Administrator. She is very proud to work in such a lovely home and to support the residents who live there. She welcomes new residents and visitors to the home with a smile and the offer of a nice cup of tea or coffee.

Sammi

Sammi Fisher

Job Title: Lead Activity Coordinator

With nearly two years of experience in activity coordination, Sammi leads all engagement initiatives at Austenwood Care Home. Her role includes planning and organising monthly activity calendars, booking entertainers, coordinating one-to-one sessions, and managing special events such as birthdays, parties, and outings. She also hosts resident meetings to gather feedback on preferences, ensuring the activities are personalised and meaningful. Sammi is dedicated to creating a vibrant, inclusive environment where every resident feels seen, heard, and valued.

Ian

Ian Ephraim

Job Title: Maintenance Operative

Joined: 2024

Ian has over 25 years of experience in maintenance roles, primarily within the care sector. He has been part of the team at Austenwood for over a year, where he is responsible for overseeing the maintenance and repair of the facility’s equipment, infrastructure, and overall environment. Ian ensures that all work is carried out in compliance with safety regulations and standards. He also supports external contractors who service the appliances within the home.


His role is essential in creating a safe, comfortable, and well-functioning environment for both residents and staff, something he takes great pride in every day.

Christopher

Christopher Pigera

Job Title: Head Chef

Christopher is a professionally trained chef who studied at The Hotel School in Sri Lanka. He completed the National Diploma at the Cinnamon Grand Hotel (Five Star) over the course of three years and received comprehensive training in all sections of the kitchen.


He has worked for various companies across different countries. In 2004, he moved to London and worked at prestigious establishments including the Meridian Hotel in Piccadilly Circus, City Inn Hotel Westminster, the Bank of England Members Club, and several other fine dining restaurants throughout London.


Since 2015, Christopher has been working in care homes as a chef. He finds this role to be an incredibly rewarding experience. He takes pride in preparing well-cooked, delicious meals that residents thoroughly enjoy.

Robert

Robert Balan

Job Title: Head of Housekeeping

Joined: 2020

Robert has been working for Austenwood Care Home for 5 years. He began his journey as a cleaner and kitchen assistant in two other care homes before discovering this lovely place. Since then, he has continually developed himself and learned in order to offer better and better services to the residents. He currently works as the Head of Housekeeping and also helps out in all ancillary departments.

Fiona

Fiona Charles

Job Title: Operations Director

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.


For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.


Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise

Louise Hickman

Job Title: Operations Manager

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.


Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.


Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.


She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

Alice

Alice Ledwith

Job Title: Customer Liaison Manager

Joined: 2024

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.


In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.


Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Danielle

Danielle Barham

Job Title: Group Lifestyle Manager

In July 2025, I was honoured to become the Group Lifestyle Manager for Premium Care Group, where I oversee and develop lifestyle programmes across all our care homes to enhance residents’ wellbeing and quality of life.


Before this, I was Care Manager at Weald Hall, having started my career there as a care assistant. I quickly built strong relationships with residents and the care team. My passion has always been to make a genuine difference, caring for every resident as if they were part of my own family.


At Premium Care Group, we are committed to providing excellent, individualised care that promotes independence and enables residents to live their lives to the fullest. I look forward to continuing to create welcoming, engaging environments where family, friends, and our residents feel at home.

Sonya

Sonya Virdee

Job Title: Group Clinical Manager

Sonya has been a qualified nurse for over 22 years, with extensive experience in both Acute and community settings across various National Health Care Services (NHS) in Northwest London. She has also worked in the Middle East with the Government on projects including reducing amputation rates and promoting awareness on wound management. In 2022, Sonya transitioned into the Nursing Home industry to utilise her broad knowledge and skills in managing clients with chronic conditions.


Sonya initially qualified as a general nurse in 2023 and went on to attain further qualifications, including Tissue Viability (specialising in managing all types of wounds, including cancerous wounds, pressure ulcers, and leg ulcers), Teaching and Co-mentoring, Leadership and Management. She also holds a master’s degree in Health and Social Person-Centred Care and a Meta Master's in Behaviour Studies.


She was previously the Home Manager at Kingfishers Care Home in Bourne End, where she had the privilege of being part of a diverse, modern, and dynamic management team at Premier Health Care. In her new role as Group Clinical Manager within the Premium Care Group, Sonya will be using her expertise to support the homes in achieving and maintaining high clinical standards.


In her spare time, Sonya enjoys reading and watching documentaries.

Frequently Asked Questions about Austenwood Nursing Home

What types of Care is Austenwood Nursing Home registered for?

Older Person Care, Dementia, Eating Disorders, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Austenwood Nursing Home have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Austenwood Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Austenwood Nursing Home to the centre of Gerrards Cross?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Austenwood Nursing Home to verify any information. View our terms and conditions. Austenwood Nursing Home has an Enhanced Service - more info.