Austenwood Nursing Home

29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA

Austenwood Nursing Home, Gerrards Cross, Buckinghamshire
Austenwood Nursing Home, Gerrards Cross, Buckinghamshire
Austenwood Nursing Home, Gerrards Cross, Buckinghamshire

Austenwood Nursing Home is situated in a beautiful and quiet residential area and close to the village of renowned Gerrards Cross. Austenwood enjoys an established reputation for providing the highest levels of nursing care in a safe and secure environment. Austenwood's loyal and friendly staff provide a comfortable and homely environment for residents with tasty food, regular daily activities but with an important home from home feel. Austenwood provides a safe and friendly environment for residents without restricting their abilities or activities and do all they can to make them feel at home. Salveo Care's mission is to ensure that residents retain their independence, dignity and individuality whilst enjoying the highest standard of personalised care enabling each individual to live a fulfilling and meaningful life.

Group: Salveo Care Ltd

Person in charge: Jeanette Gittens (Matron/Home Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Old Age • Sensory Impairment

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 60+.

Single Rooms: 33

Shared Rooms: 1

Rooms with ensuite WC: 25

Weekly Charges Guide: Nursing Care Single £995 – £1350 , Nursing Care Shared (per person) £950 – £1050 (These prices are only a guideline, please contact Austenwood Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

On the intersection in North Park, which is a 'T' shaped road. North Park can be accessed from Packhorse Road (B416), Kingsway or South Park Drive. It is close to the A413, A40, and the M40 and M25 motorways.

Visiting:

Visiting is at anytime, so long as the resident is happy to receive guests.
If visiting the home to look around for the first time, an appointment is not necessary, but to avoid abstracting the nurses and carers away from the residents, it would be helpful to telephone in advance and make an appointment. This ensures that there is sufficient time to provide all the information. The visit will take up to an hour and there will be no pressure. Ensure other homes are also visited to compare.

Parking:

Parking is available on site or on the street where there are no parking restrictions. Visitors to show consideration to the homes neighbours by not parking outside gates or entrances.

Latest Care Quality Commission* Report on Austenwood Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 27 Nov 2017

En-suite Bedroom

Reviews

9.9 Austenwood Nursing Home has a Review Score of 9.9 (9.856)

The Review Score of 9.9 (maximum of 10) for Austenwood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Austenwood Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.856 for Austenwood Nursing Home is calculated as follows: ( (294 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 341 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Austenwood Nursing Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 18 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    28
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Austenwood Nursing Home?

  • Extremely LIKELY
    29
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Austenwood Nursing Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

My husband received the most extraordinary care at Austenwood over the last seven months.
He was a challenging resident but the understanding, and care, he received was phenomenal.
I cannot praise everyone enough from matron, all the nursery staff, wonderful carers, housekeepers and not forgetting the kind receptionists.
They supported us all - not only my husband.
Our dog was also made to feel most welcome - he loved meeting everyone and playing ball!

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Choosing a nursing home for my stepmother after it became impossible for her to live at home was a huge worry. We viewed a number of nursing homes and we feel so lucky and grateful to have found Austenwood – it was definitely the right choice.
After a difficult year in and out of the hospital the care, kindness and help my stepmother received meant she started to thrive and regain her enjoyment of life. All the staff went out of their way to help her settle in, make her room her own and enjoy activities.
She enjoyed the friendly atmosphere, staff would pop in and chat during spare moments and speak as they passed her room.
I and other visitors always felt welcome and any concerns I had were treated with understanding and kindness.
The overall standard of care and management is excellent with a culture of continuous improvement and all the staff are caring and dedicated professionals.
I would have no hesitation in recommending Austenwood.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has been a resident at Austenwood for almost 3 years and I have visited 1 or 2 days each week during this time.
My experience during this time has been good with the overall standard of care, facilities and respect for residents being consistently excellent.
What stands out for me, however, is the constant search and effort of management to improve the service and facilities and through a regular meeting with residents and families ensures informed feedback. Really good.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This nursing home is worthy of the highest award. All the staff are caring, helpful, compassionate. Nothing is too much trouble for them. My family and I feel very blessed that we have found such a home for my husband.
The grandchildren are made welcome and have no worries about visiting.
Staff ring family immediately if they have any concerns and family are treated with kindness if there are any problems and looked after.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our father moved to Austenwood for end of life care. Immediately all staff made him and us very welcome. They quickly got to know his preferences and shared jokes with him. As his health deteriorated they treated him with respect, care and concern. When we needed to stay the night with him we were supported and cared for too. Dad received 24 hour attention to make him as comfortable as possible. We were included in the decisions when to take the next steps of care, and nursing staff were in contact with the GP as necessary.

We are very grateful that we could share the last 5 weeks with Dad in such a comfortable, comforting environment.

Two thankful daughters.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Austenwood Nursing home is a place that I really trust to consistently look after my Dad. The owner manages it very well and they have some excellent staff who genuinely care about the wellbeing of their residents.
They invest well in improving the home and provide good food.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Having had previous experience of other care settings, I can confidently recommend Austenwood to anyone looking for a nursing home for their loved one. Whenever I visited my friend at Austenwood, she appeared comfortable and was always cared for with respect and kindness by the staff.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was a resident at Austenwood for 7 years. The care he received throughout that time was outstanding and I could not recommend the nursing home more highly. The staff are friendly, caring, patient and I know they always had my father's best interests at heart. The owners and the senior staff are compassionate and professional and take the time to get to know the families as well as the residents. My father suffered a slow decline over the years as a result of dementia. He was treated with love and dignity by all the staff until he lost the battle for life in February this year. The staff couldn't have been more caring and supportive in my father's final hours. Austenwood Nursing Home is as much like a family home as a nursing home could be and I know my father was happy there.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

We are so pleased that, when it became impossible for my father to remain at home, he was enabled to be cared for at Austenwood. The diligent care and kindness shown to him and the support, understanding and compassion shown to his family were exemplary. All of the staff always showed us professional but friendly support and the family were kept fully informed if there were any changes in his condition. We were always made to feel welcome and could visit at anytime.

We knew that my father's condition would progressively worsen and eventuate in his death. When that time came, all his family felt very supported by staff that cared and understood. We are extremely grateful to all of the staff at Austenwood, (Management through to Domestic Ancillary staff), for all that they did to make my father's last years as comfortable and positive as his condition would allow. Thank you everyone.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Both of my parents have been in the nursing home for over 5 years. I am very impressed with the total service package and particularly the attention to detail of the staff and their friendly interaction with everybody.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Austenwood promised a lot, and delivered for my mum's last days. Thank you.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt transferred to this nursing home last Summer after staying at the same care home for 9 years. I was concerned about the upheaval and how she would be, but the nursing staff have been so kind and caring that I have not had to worry. She cannot do much for herself now but always appreciates the kind smiles and little chats from the nursing staff as they look after her or just pass by her room. I have an elderly mother to look after, so Austenwood gives me peace of mind, that I do not have to worry about the care of my aunt.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Austenwood for seven months. We have been very happy with the quality of care and service provided. Any queries have been swiftly dealt with. The food is very good. My mother has put on weight since she arrived, which is a good thing as she was wasting away! A number of events are organised weekly, and a few outings have taken place.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Austenwood has provided a really good home for my mother in her later years with superb, friendly, well trained and efficient carers to look after her needs and a lovely atmosphere - refurbishment has created a modern and comfortable environment.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father is in a very vulnerable state, unable to move and talk. He is treated with care and respect. He has a simple, clean, small room that opens to a beautiful courtyard. He is included in group activities and has one to one time with two positive, fun activity coordinators. The staff are trained and look after him well. They are my dad's new family and they support me as well as my dad and the staff support each other.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother lived at Austenwood Nursing Home for over two years following a stroke until her death in December 2016.
My brother and I feel so lucky that we found Austenwood for her to live in. The level of care she received was of the highest quality. The staff turnover seemed low and there was always someone on duty, care staff and nursing staff, that we knew and who knew our mother. They were proud of the quality of care they were providing. There was always time to chat which was very important to us.
The rooms were well-appointed, comfortable and spotlessly clean.
We all felt that Austenwood was our mother's home, and you can't say better than that!

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dealing with my wife must be a tremendous challenge as she is unable to communicate but I find that the staff without exception treat her with kindness, understanding and dignity. Regrettably, my wife is unable to participate in the various activities that are organised.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Mum came directly to Austenwood after spending 6 weeks in Hospital and fortunately settled straight in. From our initial viewing in October we knew this was going to be mums new home, fortunately, mum was accepted as she needed to be assessed as she suffers from vascular dementia. The owners have made Austenwood an extremely comfortable home for their residents from the tasteful furnishings to employing only the best staff. Having viewed various nursing homes before finding this one I know there are some shocking places out there but I can honestly say this is one of the very best if not the best in the area. I only have praise for the whole team - they are caring, dedicated and will go above and beyond when required. What impresses me is seeing the owners on site each day - that to me shows their dedication to their residents and their team. I am so grateful to everyone there.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is 91 with limited mobility and has been at Austenwood for 5 months.He is thriving, a healthy weight and is enjoying life. The best thing for me about Austenwood is that because it is professionally managed and the environment is lovely, staff stay which means the team works brilliantly together knows the residents well and is highly motivated. The environment is homely and welcoming with modern facilities. Rooms and corridors are spacious and airy. Dad's medical needs are taken extremely seriously and nurses always inform us of any concerns around Dad's health.Dad loves the food which is served in an appetising way with attention to nutrition and variety.I cannot thank Austenwood staff enough, for their consistently high level of care. It has made a huge difference to us as a family. We find it hard to believe, that the first nursing home Dad moved to, in a similarly nice area, has the same rating and similar fees to Austenwood - there is no comparison to the quality provided!

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Austenwood is a lovely home - a nicely furnished and welcoming environment where staff are all unfailingly polite, friendly and caring. My husband was treated with affection and consideration by a hard working and dedicated team, as was I. Catering was excellent and flexible and care staff were cheerful and helpful at all times. I would have no hesitation in recommending Austenwood to anyone looking for a well run and homely care home.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot express how brilliant I think this home and staff are being told in January that my mum's cancer was incurable, they went down the route of palliative care at home. Not great and mum worsened ended up in hospital for what was a soul destroying neglectful seven weeks. She was transferred to Austenwood Nursing Home in an absolutely awful way in pain and neglected oedema in her feet and legs. The staff treated my mum like a person with respect and humour, they kept me updated with everything, mum had a beautiful room with access to a lovely garden, unfortunately, mu was only there six weeks before passing away, they could not do enough for us at this time and made it dignified and peaceful.
We were against mum going into a home but they changed my mind completely and turned mum around, unfortunately, the cancer was too far gone. They even made my two children completely at home. Brilliant management, caring, funny staff, beautiful home and garden, superb chefs.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Age 100 my mother came to Austenwood Nursing Home for end of life care following a fall breaking her collar bone and not expected to last more than a week. However with very good care in nutrition she lived until 1 week before her 105th birthday. Having been bed ridden for 2 1/2 years she never had any bed sores and was very well cared for and looked after. The staff were very kind and helpful to her family and all visitors. I would have no hesitation in recommending Austenwood Nursing Home.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The environment is spacious allowing room for passing in the corridor for frail/slow moving residents rooms are spacious cleaned daily and warm. Nurses pay scrupulous attention to patient/resident medical condition, dispense meds on time and liaise with relatives. Carers smile when they inter-relate show care compassion and patience to event the most demanding residents food is well served nutritious and adapted to individual needs and fed by hand where required. Residents are washed regularly and laundry service is impressive. Matron and owners run a most efficient and effective service that I will recommend widely. Residents are continuously monitored 24/7.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as I walked into Austenwood and met the owner and his staff during a tour of the nursing home, I knew I could entrust them to care for my husband’s aunt at the end of her life. The atmosphere is warm, calm and welcoming and the home itself and the grounds are attractive and immaculate. We had visited several other nursing homes in north London near our aunt’s home, and were appalled at the chaos, noise and the smell.

Austenwood is family run and because the home is relatively small, the individual needs of the resident and their family are at its heart. The residents are treated with dignity and respect by a very dedicated, friendly, professional team. All the staff – caring, nursing, catering, housekeeping, administration, facilities and management are relaxed and open to discuss anything.

Our aunt wanted peace at the end of her life and Austenwood gave her that.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The air is fresh and odour free. The heating is at a very comfortable level. The rooms are clean and fresh. The decor is excellent. The food is very good. The service is exemplary. The staff are dedicated, hard working and very helpful and happy. The general atmosphere is warm and welcoming.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother's now been at Austenwood for nearly 4 years and I'm just as happy with the home now as I was then.

Mum has advanced vascular dementia and can no longer walk nor talk properly, yet she seems happy. Staff in Care Homes come and go but most of the carers who were there when she arrived are still there now plus new faces because more bedrooms were built on. The carers and nurses are so gentle, patient and friendly and, even if the resident doesn't understand any more, the carer will still explain what's happening and what they are doing.

Even with the extension, it's still a small home with a family feeling and a caring atmosphere. The owners are there most of the time and they, matron, nurses and staff are all very approachable. I'm still so happy that I chose Austenwood as I don't believe Mum could be cared any better elsewhere.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Due to a neighbour of mine having no living relatives able to help her , I had to find residential care for her. I chose Austenwood as it had such a friendly atmosphere, beautiful rooms and also offered a high level of care. I could also see that effort was made to entertain the residents and that visitors were made welcome at anytime. Linda has been in the home for sixteen months now and I have been so impressed by the professionalism of all who work there. I visit every week and my friend is always well cared for. In my opinion this home is outstanding.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found Austenwood Nursing Home very sympathetic from the time of my first visit. The manager was kind and very informative. The arrangements were simple and clear from the start, with the charges being based on the room with no further 'add ons' as some other homes require. The atmosphere of the home is gentle, warm, peaceful and responsive. There is always someone who can answer your questions as a relative. The values of this home permeate throughout the home and its staff. Nurses are capable, kind and conscientious. The carers were delightful, well trained and extremely kind and capable.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sadly mum had only a few weeks to live by the time we could get her out of hospital and into Austenwood. She could not have ended her life in a better place. The care she received was outstanding. I don't think I have ever met more truly good people in one place. Tiny touches like brushing mums hair and teeth even when she was probably unaware, talking to her gently and respectfully when they were turning or changing her. They made sure she was accorded the same dignity any human being deserves, right to the very end. I recommend them highly to anyone with a beloved parent needing more nursing help than they can provide. Five Star!!

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Small Care Home Groups 2017

Recipient: Salveo Care Ltd

Date: Saturday 01 Apr 2017

more details

October 2016

March 2016

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Care Home Idol 2016

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