
The home has provided the best possible care.Sylvia R(Sister of Resident/Service User)



The home has provided the best possible care.Sylvia R(Sister of Resident/Service User)



Austenwood Nursing Home offers warm, personalised nursing and dementia care, including support for complex high needs and distressed behaviours. Residents are truly known and understood by a compassionate team who value their individuality and wellbeing. With a calm, structured environment and regularly reviewed care plans, Austenwood create a safe, comforting place to feel supported every day.
Why choose Austenwood?
- Leadership by experienced mental health nurses
- Specialist Positive Behaviour Support (PBS) approach
-...
Care Provided by Austenwood Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to care needs.
The price(s) shown are provided by the care home. Contact Austenwood Nursing Home for full pricing details and T&Cs.
Contact Austenwood Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Premium Care Group
- Private Owned
Person in charge
- Nonkosi Nojaduka (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (31)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (11)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting is at anytime, so long as the resident is happy to receive guests. If visiting the home to look around for the first time, an appointment is not necessary, but to avoid abstracting the nurses and carers away from the residents, it would be helpful to telephone in advance and make an appointment. This ensures that there is sufficient time to provide all the information. The visit will take up to an hour and no pressure. Ensure other homes are also visited to compare.
Parking
- Parking is available on site or on the street no parking restrictions. Visitors to show consideration to the homes neighbours by not parking outside gates or entrances.
Austenwood Nursing Home Reviews (122)
Austenwood Nursing Home has a Review Score of 9.9 (9.905) out of 10, based on 23 reviews in the last 2 years.
Over all time Austenwood Nursing Home has 122 reviews.
It has been a challenging time being in isolation and not being able to visit as we normally would. Austenwood have kept our father safe during this time, coordinated his normal hospital visit and liaised with us and his GP as appropriate.
Keeping contact has been really valuable. Austenwood keep us up-to-date with regular newsletters and facilitate Skype calls even when things have been very busy.
Thank you to everyone in the team at Austenwood for all the hard work and care. It is really appreciated. I wouldn’t hesitate in recommending Austenwood Care Home to others.
I and both my brothers are all extremely pleased with all aspects of the care home, this includes our mother's general care needs, hygiene of the property and residents, communication which covers from us the family and the care home. staff are always friendly, positive, helpful and very welcoming, celebrating key events ie, VE 75-years, birthdays etc. We appreciate we can communicate via Skype to see and chat with mum, which isn't the easiest for her, so really appreciate staff member's helping during these calls. We obviously can't visit at present, but when this is lifted, we will be pleased to see the staff as well as our dear mum. Having residents meetings open to discuss any issues, which is always a very positive meeting, and good to see everyone. Through these very difficult times at present, we totally support all that is being done to ensure the health and safety of all the residents and staff.
The staff have done a fabulous job keeping everyone safe during the Coronavirus and are to be commended for it.
My mother has been at Austenwood for nearly two years now. The home is extremely comfortable and spotlessly clean, my mother has a ground floor room looking over the beautiful garden but what makes this home so special is the staff. I cannot praise the staff highly enough. They always go far beyond what you would expect and hope for. Every occasion is celebrated and every resident made to feel special and treated like one of the family. They take time to really get to know each resident and their family and work with the family to ensure the resident is happy and content. When my mother has been unwell the home have always reacted quickly and the nursing care she has received is exceptional. The food is of a very high standard, the activity programme is excellent and constantly changing. The carers, staff and management are wonderful, so kind and patient and constantly make my mum laugh. She has thrived since moving into Austenwood.
During this tough period of Coronavirus lockdown, we feel the management acted with speed and put in place appropriate controls. The strong core of permanent staff has helped them ensure security. The regular newsletters keep our family fully in touch with the management at Austenwood. We look forward to visiting Austenwood after lockdown to thank all of the staff.
My father resides at Austenwood Care Home and I cannot express my thanks and gratitude for the hard work, commitment and dedication of all the staff. They have endeavoured to make him, and all the residents, feel safe at all times. Although he cannot receive visitors at the present time he seems very happy, relaxed and extremely well cared for. The staff and management have achieved a sense of normality and routine every day since lockdown started and, given that my father suffers from mild anxiety, I cannot say how much this means to us - they should be proud of themselves.
My mother needs full nursing care and has advanced dementia. Sometimes lovely, at other times her behaviour is extremely challenging. A previous care home could not cope with her and confined her to bed. From the start, her experience at Austenwood was dramatically different. She was out of bed in a chair every day, clean and well dressed, eating better and happy. The staff welcomed her warmly. Qualified nurses are always on duty. There are frequent medical checks and a comprehensive health review system. Good liaison with the local GP who visits regularly. All staff are truly caring and patient. Staffing is consistent with permanent employees. The manager, deputy manager and entertainments manager are excellent. So are all support staff. Finance and admin regularly visit residents and care for them too. I genuinely assess this to be an outstanding nursing home.
My sister-in-law has been at Austenwood for nearly two years now. It is a move she was initially apprehensive about - moving to a Nursing Home is a dramatic change of lifestyle - but it wasn't long before she came to love being here. In my regular visits, I have been able to observe the care and attention that the staff give to all the residents. I have found the Management and Staff extremely helpful and cordial and I cannot express the relief we feel that our relative is so well looked after. It gives us all peace of mind.
I am delighted with the care that my mother is receiving at Austenwood Nursing Home. The staff, carers and nurses are very kind and have very good knowledge and understanding of each resident. The needs both mental and physical of each individual are taken into account. There is also frequent, good entertainment. The accommodation is comfortable and warm and there is a positive, happy atmosphere within the home. The management is very good.
Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. Your lovely comments will be shared with our caring team. Warm regards, Jenny.
My grandma was here for a short while, but our family are so thankful for this time as she was comfortable, so well looked after and had a lovely room by the peaceful garden, allowing her family to visit in her last days. Great staff and facilities. We heard of all the great activities too but unfortunately, our grandma wasn’t able to do those due to her condition, but I know she would have enjoyed it. Thank you.
I would highly recommend this nursing home.
I also like the dining room and the white damask table cloths.
Food is delicious!
The staff are most caring and there is always one at hand if needed.
The actual front door is not welcoming and the doorbell works but seems a bit out of keeping with the size of the establishment.
My mother-in-law had been a resident for 2 years and the quality of care was second to none, not only the residents but the families were also treated brilliantly by the staff who I can’t fault in any way.
Whenever I have visited Austenwood, the care from the staff is amazing. The other residents are treated like family and enjoy the visits organized by the care home from schools and various entertainments. The food is of a high standard and Austenwood would be my choice if the time ever arose!!
Happy and caring atmosphere The attitude of the staff always helpful and professional. A homely feel.
We have found that the welcome on reception has always been outstanding. All the staff we have met have been friendly and helpful. The patient was treated with attentive care and compassion. He was treated with great respect for his dignity The chef prepared amazingly varied lunches which were enjoyed by the patient. A wonderful care home. Thank you
My wife was a resident at Austenwood for over two years, during which time she received outstanding care from the dedicated, compassionate and hardworking staff. Austenwood is a beautifully presented nursing home and is very well managed. The quality of the surroundings and the food are particularly high. I shall always be grateful that my late wife was able to spend her last days there.
My father was admitted for end of life care and he could not be in better hands. The entire team (from nursing staff through to those delivering meals) have been wonderful - warm, caring and going to every length to make him and our family certain that he is in the best possible hands. We are deeply grateful.
Austenwood has totally lived up to its reputation as a top twenty nursing home in the South. The staff are universally professional, polite and helpful and have made my father in law and his family and friends feel he really is in a home from home and that he couldn't be in a better place.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (1)
- 11 Aug 2026
Residents, families, friends and members of the local community came together for a wonderful afternoon of music, dancing and celebration at Austenwood Care Home’s Vintage Glamour Summer Party. The home...
- 28 Jun 2026
Premium Care Group is delighted to celebrate the remarkable achievement of Daisy, who has been named the winner of the Community Award at the Child of Sussex Awards 2026. Daisy...
- 28 Apr 2026
Austenwood Care Home in Gerrards Cross has marked an exciting milestone with the launch of its very first Community Dementia Cafe, held in partnership with GXCA and officially opened by...
- 27 Aug 2026Organiser: Austenwood Nursing Home
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Premium Care Group
- 31 Jan 2025Recipient: Premium Care Group
- 01 Apr 2017Recipient: Austenwood Nursing Home
Accreditations
There are no accreditations posted yet for Austenwood Nursing Home.
Meet the Team (12)

I have been working in the health sector since 2000 to date. I have experience in different areas in the field, from maternity, neonates, young adults, adults and specialised in Mental Health.
I worked as a general nurse, service manager in specialised services, a DBT therapist and deputy director in one of the mental hospitals.
Having explored and worked in different areas and occupied different positions in this field, I decided to settle for Elderly Care as it became my passion to contribute to the lives of people in their golden years. I then became a CQC-registered manager in one of the care homes before joining the company.
My goal is to provide compassionate, high-quality support and care to residents, many of whom may be elderly or have various health conditions and disabilities. This includes collaboration with families, which is very crucial in person-centred care provided.
I am committed to making my contribution for Austenwood to continue to be a warm, safe and loving environment where residents, relatives and staff feel like family and supported emotionally and mentally.
Kosi Nojaduka - Home Manager

Two of my passions are: a passion for delivering excellent care to ensure the well-being of our residents and a passion to empower residents to live their lives their way, where there is a will, there is a way.
Working alongside my team of incredible carers, we strive to deliver exceptional person-centred care to every resident every day. A busy, varied and hugely rewarding position which I feel privileged to hold.
Having an open-door policy, I am incredibly happy to be working within such a beautiful home with a friendly atmosphere and dedicated people who deliver excellent care.
I am immensely proud to be the Deputy Manager for Austenwood Care home.

With nearly two years of experience in activity coordination, Sammi leads all engagement initiatives at Austenwood Care Home. Her role includes planning and organising monthly activity calendars, booking entertainers, coordinating one-to-one sessions, and managing special events such as birthdays, parties, and outings. She also hosts resident meetings to gather feedback on preferences, ensuring the activities are personalised and meaningful. Sammi is dedicated to creating a vibrant, inclusive environment where every resident feels seen, heard, and valued.

Christopher is a professionally trained chef who studied at The Hotel School in Sri Lanka. He completed the National Diploma at the Cinnamon Grand Hotel (Five Star) over the course of three years and received comprehensive training in all sections of the kitchen.
He has worked for various companies across different countries. In 2004, he moved to London and worked at prestigious establishments including the Meridian Hotel in Piccadilly Circus, City Inn Hotel Westminster, the Bank of England Members Club, and several other fine dining restaurants throughout London.
Since 2015, Christopher has been working in care homes as a chef. He finds this role to be an incredibly rewarding experience. He takes pride in preparing well-cooked, delicious meals that residents thoroughly enjoy.

With almost 30 years of experience working in the care sector, Jackie joined the team at Austenwood in early 2022 as the Administrator. She is very proud to work in such a lovely home and to support the residents who live there. She welcomes new residents and visitors to the home with a smile and the offer of a nice cup of tea or coffee.

Ian has over 25 years of experience in maintenance roles, primarily within the care sector. He has been part of the team at Austenwood for over a year, where he is responsible for overseeing the maintenance and repair of the facility’s equipment, infrastructure, and overall environment. Ian ensures that all work is carried out in compliance with safety regulations and standards. He also supports external contractors who service the appliances within the home.
His role is essential in creating a safe, comfortable, and well-functioning environment for both residents and staff, something he takes great pride in every day.

Robert has been working for Austenwood Care Home for 5 years. He began his journey as a cleaner and kitchen assistant in two other care homes before discovering this lovely place. Since then, he has continually developed himself and learned in order to offer better and better services to the residents. He currently works as the Head of Housekeeping and also helps out in all ancillary departments.

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.
For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.
Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.
Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.
Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.
She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

With over 30 years of experience in the care sector, Kate has built an extensive and varied career, holding roles ranging from domiciliary care to Deputy Care Manager. She also spent many years as an Administrator, where her wealth of knowledge, dedication, and unwavering support made her an invaluable member of the team.
Kate's passion for elderly care is at the heart of everything she does. She thrives in the centre of the home, maintaining close relationships with both residents and colleagues and ensuring that compassion and quality remain at the forefront of every interaction.
A strong advocate for community engagement, Kate is passionate about meeting new people, building meaningful relationships, and making a genuine difference in the lives of others. She takes great pride in supporting homes across Premium Care Group, always happy to share her expertise and contribute wherever she is needed.
Most recently, Kate served as Group Community Engagement Manager for Premium Care Group, a role she was immensely proud to hold. In July 2026, she was promoted to Head of Marketing, where she continues to champion connection, compassion, and innovation across the organisation. Kate is excited to build on this new chapter, driving the company's marketing strategy while continuing to make a positive impact for residents, families, colleagues, and the wider community.
Outside of work, Kate enjoys spending time with her horses and her beloved dog, Selly. A devoted family person, she cherishes quality time outdoors with her two children, Josh and Daisy, and enjoys making lasting memories with her family and loved ones.

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.
In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.
Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Daisy is an 11-year-old community champion who has been visiting The Anchorage care home since she was a toddler. A few years ago, she created Through the Eyes of a Child, a heartfelt initiative designed to capture children’s honest reflections on their experiences of visiting the care home, helping staff and residents see the environment through a child’s perspective.
What began as a simple idea has grown into a meaningful programme that fosters intergenerational connections. Daisy encourages children from local schools to visit the home, building friendships with residents and taking part in activities, events, and outings. She has also developed feedback forms to ensure children’s voices are heard and valued.
Over the past year, Daisy’s compassion and dedication have been widely recognised. She has received a Champions of Care Special Recognition Award from Person Centred Software, the Community Cup from her school for her empathy and service, and the Saxon Weald Local Community Youth Winner Award for her outstanding contribution to the care home and wider community. She is also due to join the PDCCA Volunteer Friends Scheme in the New Year.
Now beginning to share Through the Eyes of a Child with other care homes across the group, Daisy continues to lead with kindness, empathy, and maturity beyond her years, proving that age is no barrier to making a meaningful difference.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Austenwood Nursing Home to verify any information. View our terms and conditions. Austenwood Nursing Home has an Enhanced Service -more info.