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Austenwood Nursing Home

29 North Park, Chalfont St Peter, Gerrards Cross, Buckinghamshire SL9 8JA
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The home has provided the best possible care.Sylvia R(Sister of Resident/Service User)
Austenwood Nursing Home, Gerrards Cross
Austenwood Nursing Home, Gerrards Cross
Austenwood Nursing Home, Gerrards Cross

Austenwood Nursing Home offers warm, personalised nursing and dementia care, including support for complex high needs and distressed behaviours. Residents are truly known and understood by a compassionate team who value their individuality and wellbeing. With a calm, structured environment and regularly reviewed care plans, Austenwood create a safe, comforting place to feel supported every day.

Why choose Austenwood?

- Leadership by experienced mental health nurses

- Specialist Positive Behaviour Support (PBS) approach

-...  

Care Provided by Austenwood Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,400
Residential Dementia CareFrom £1,400From £1,399
Nursing CareFrom £1,400From £1,400
Nursing Dementia CareFrom £1,400From £1,400

* Subject to care needs.

Contact Austenwood Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Nonkosi Nojaduka (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (11)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visiting is at anytime, so long as the resident is happy to receive guests. If visiting the home to look around for the first time, an appointment is not necessary, but to avoid abstracting the nurses and carers away from the residents, it would be helpful to telephone in advance and make an appointment. This ensures that there is sufficient time to provide all the information. The visit will take up to an hour and no pressure. Ensure other homes are also visited to compare.

Parking

  • Parking is available on site or on the street no parking restrictions. Visitors to show consideration to the homes neighbours by not parking outside gates or entrances.

Austenwood Nursing Home Reviews (122)

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9.9

Austenwood Nursing Home has a Review Score of 9.9 (9.905) out of 10, based on 23 reviews in the last 2 years. Over all time Austenwood Nursing Home has 122 reviews.

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Review from J M (Sister of Resident) published on 22 January 2025 Submitted via Website
Overall Experience
Austenwood Nursing Home is an outstanding nursing home on every level, from the day my brother moved in, to the day he passed peacefully and lovingly away. The home welcomed both him and the family into their loving care and hearts. He was blind, wheelchair-bound, amongst other issues and had dialysis three times a week. None of this was a problem for the home, they met his physical and dietary needs with diligent care and love. We loved visiting him and seeing the Austenwood family, it was a happy and joyful place and lovely to sit and have a coffee with the staff who always gave us a warm welcome and time. The social events were always such fun. During his end of life, we were so blessed to have him at the home. The family were held in their care and he was peaceful and calm to the very end.

We will always be grateful to Austenwood Nursing Home for the nursing staff, the care and activities team for making Gordon's life so comfortable, fulfilled and happy.

Reply from Louise Hickman, Operations Manager at Austenwood Nursing Home

Thank you so much for your kind review. Having your brother with us at Austenwood was a privilege. I will pass on your kind words to the team which I know will mean a lot to them, as did your brother. Please do always feel free to come in for a coffee and a chat.

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Review from B R (Son of Resident) published on 10 September 2024 Submitted via Website
Overall Experience
Mum has been here for 18 months now and is slowly deteriorating with Alzheimer's dementia.
The care has been loving and comprehensive, professional and interactive. Personal care has been excellent and respectful of her needs and fears. The vast majority of the staff, covering all the teams involved clinically, institutionally, entertaining, or service orientated have been excellent.
My most recent interaction was with the senior nurse about how to manage the closing down care as Mum deteriorates into the final stage of disability with her dementia and this was thoughtful, proactive, and caring, whilst also empowering us to be involved and informed at all stages.
We are confident that our Mum is in the right place for this process.

Thank you to all the staff

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you so much for your lovely review. I am pleased you were able to recognise the individual and personalised care we provide to all. We are a family at Austenwood and will always support families throughout difficult times.

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Review from C I (Wife of Resident) published on 28 August 2024 Submitted via Website
Overall Experience

My husband has been a resident at Austenwood since January 2024. I visit him daily for about 1.5 hours and have had during these visits the chance to observe his care both in the privacy of his room and in the resident's lounge. In the latter location, I have been able to observe the care of other residents. I can only say that I find the care at Austenwood exemplary. The employment of male/female nurses, carers, chefs, activities staff, and cleaners across multiple nationalities adds to the overall well-being of the residents. My husband's health condition means he is not the easiest resident to care for but the staff team does it all with dignity, respecting his choices and respect for his quality of life. In turn, I have been offered support on all my visits and consulted on his care needs. Every day I find him shaved, with personal hygiene attended to, and dressed appropriately. He is sometimes agitated but nursing staff react quickly with prescribed medication to calm him.

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you for sharing your thoughts and experience with Austenwood so far. We are proud to be able to provide tailored, premium care to each individual to ensure all needs are met accordingly. Our diverse care team contribute to not only the family connection we have in the home but the experience and knowledge throughout so we are pleased this is recognised. Thank you.

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Review from D C (Goddaughter of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience

Absolutely fantastic care home. The care is the absolute best. So nice to know everyone is cared for 100% and safe. Everywhere is so clean.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. Our care team works hard to ensure that your loved one is cared for to the high standard that we hold ourselves to, and the housekeeping team works hard to ensure that the Home is kept clean and tidy. I will pass on your appreciation to the team.

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Review from N S (Niece of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience

All the staff at Austenwood Nursing Home are extremely helpful, friendly, and passionate. From the warm welcome at reception, the friendly face in the kitchen, and the excellent support from the carers. We are so happy our uncle is a resident at Austenwood, and look forward to our visits!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you for your kind review. It is so important to us to ensure that everyone feels welcome and comfortable. I will pass on your appreciation to the team who work hard to make Austenwood a lovely, friendly, and caring home.

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Review from D J (Great-Niece of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience
Always a pleasure to visit - anytime.
My uncle is safe and cared for so well.

All the staff are so nice and kind.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is important that the residents feel safe and cared for. I will pass on your appreciation to the team and look forward to your visit soon.

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Review from D C (Niece of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience
We have all been made to feel part of one big family.
We love Austenwood and so does our great uncle.

All the staff have been amazing!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is a pleasure to have your uncle with us and always a pleasure to have family spend time in the home and get to know the staff and other residents. I will pass on your appreciation to the team.

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Review from W C (Daughter of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience

Everyone at Austenwood is professional, kind, supportive and thoughtful. It is such a relief to know that my Mum is being so well looked after - they do their very best to make sure she is supported, encouraged, and has stimulation from the things that interest her. Her strength and weight have both significantly improved in the few months that she has been here.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is lovely to hear that there has been such a significant improvement in the health and well-being of your mum. We work hard to ensure that we tailor the resident's care plan to their own needs and goals. I will pass on your appreciation to the team.

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Review from S G (Daughter of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience
My Mother has been a resident of Austenwood Nursing Home for a year and since she has been here she has improved greatly.

The staff are all incredibly helpful, professional, and friendly.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is important to us that the staff are friendly and compassionate. Nothing is too much for the team to ensure that the residents are happy and safe. I will pass on your appreciation to the team.

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Review from K S (Niece of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience

Austenwood is a friendly, warm, and welcoming home. My great uncle loves it here, especially the food!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. We strive to make the home a warm and welcoming space with a great team who are friendly and compassionate. It is so nice to hear that he enjoys the meals and I will pass this on to the Chef.

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Review from H R (Son of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience

Austenwood is a caring, professional house. Mum has been treated with respect and dignity. The staff are attentive and work hard to make the residents feel safe and comfortable.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. We strive to ensure that the residents feel safe and comfortable. I will pass on your appreciation to the staff.

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Review from Chris B (Power of Attorney of Resident) published on 27 June 2024 Submitted via Website
Overall Experience

Austenwood staff responded rapidly to provide respite care at very short notice. From management to reception to nursing and care staff, the team were welcoming, efficient and quick to assess the resident's needs. The welcome received on arrival was first class - and made a nervous and unwell person feel very much at home. The respite has now transitioned seamlessly to permanent care due to the initial service and the ongoing, friendly care and service provided. The area is warm, attentive and nothing is too much trouble.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your lovely feedback. It is important to us that we can help those who need support at short notice and make it as easy a transition as possible for everyone involved and I will pass this on to the team. It is a pleasure to have your family member with us.

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Review from Julie J (Daughter of Resident) published on 25 June 2024 Submitted via Website
Overall Experience

My father entered Austenwood Nursing Home in 2022. At that time it had a welcoming attitude from all members of staff, was tidy and well kept and as a relative, I was made to feel part of the Austenwood Family. In 2023 the home was sold to Premium Care Group and at this point, the Nursing Home deteriorated. In a year there have been 3 managers and staffing currently feels unstable. The nursing team and care staff are exceptional and work tirelessly to ensure residents' needs are met. Management is poor and the owners do not like meeting with relatives. My Dad could not wait to get out of Austenwood and now lives with me. If he hadn't had this opportunity I would have had no hesitation in finding a new care home for him. In 2022 I would have highly recommended Austenwood, but now I would avoid it at all costs. The owners are spending money on facilities that can't be used by the residents and would be better spent on updating the infrastructure of the building. Such a shame.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you for taking time to provide a review. We take all feedback seriously and are committed to making improvements based on the concerns that are raised by those who use the service. We appreciate your feedback. It is invaluable to us as we continue to strive for excellence in all aspects of...  

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Review from D H (Daughter of Resident) published on 10 June 2024 Submitted via Website
Overall Experience

Since my last glowing review, the home has been very unsettled with 3 changes of Manager and indeed, new owners. The carers continue to provide excellent care; they are the home's greatest asset but are undervalued and treated like workhorses. The cook and his staff provide excellent home-cooked food and are very flexible and accommodating. However, there has been a huge turnover of staff, the Activities Manager being just one. Additionally, because of the wildly changing needs of residents, activities are limited. Admin is defensive, often presents with a total lack of clarity and is poor. Management is a shambles and the Directors are bullish and threatening. I'm afraid, on this basis, I do not recommend Austenwood at the moment.

Reply from Fiona Charles, Operations Manager at Austenwood Nursing Home

Thank you for taking time to provide a review about your experience at Austenwood. We take all feedback seriously and are committed to making improvements based on the concerns that are raised by those who use the service. We appreciate your candour and your feedback is invaluable to us as we...  

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Review from Roland W (Nephew of Resident) published on 13 May 2024 Submitted via Postal Card
Overall Experience
There aren't enough words to explain the warmth, care and support shown and provided by Austenwood.

Everyone from the cleaners, housekeepers, kitchen staff, reception and carers provide an exemplary service for the residents and relatives and visitors alike.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It has been a pleasure to care for your loved one. I will ensure that your kind words are shared with the team.

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Review from Alan K (Husband of Resident) published on 3 May 2024 Submitted via Postal Card
Overall Experience
My wife came in to Austenwood for respite care after a difficult stay in hospital.
The care home is very professionally run but at the same time friendly and welcoming.

All of the care staff were excellent, and the ambience of the home is ideal for a respite stay.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It was a pleasure to have your wife with us for a very successful respite stay with us. Your kind words will be shared with the team.

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Review from A N (Wife of Resident) published on 26 March 2024 Submitted via Website
Overall Experience

My husband arrived here this year and to date, I have found his care to be exceptional. Any concern I have mentioned has been addressed and on my near-daily visits, without fail, I have always experienced a friendly welcoming smile from all the care and staff team. The food is enjoyed by the residents along with varied days with activities. There is a caring 'family' atmosphere throughout. A good choice all round.

Reply from Kate Wyatt, Administrator at Austenwood Nursing Home

Thank you so much for your kind review. It is a pleasure to have your husband with us, and I will ensure that this is shared with the team.

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Review from A B (Husband of Resident) published on 16 January 2024 Submitted via Postal Card
Overall Experience

My wife has been a resident of Austenwood Nursing Home since June 2023. The care and support she has received has been excellent throughout. The staff are always friendly and helpful and nothing is ever too much trouble for them. The establishment is well-run and I am very pleased with the choice I have made regarding my wife's wellbeing.

Reply from Kate Wyatt, Administrator at Austenwood Nursing Home

Thank you so much for your kind words. It is a pleasure to have your wife with us, and I will ensure that the team receive the positive feedback that you have provided.

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Review from L C (Daughter of Resident) published on 11 January 2024 Submitted via Website
Overall Experience

I cannot rate this nursing home highly enough. The care provided to Dad was excellent. The care for visitors was also compassionate, friendly, welcoming and warm. From the moment you step through the door, you can feel the atmosphere of a well-organised staff team who care about each other and their clients and visitors, whatever time of the day or night you arrive.

Reply from Kate Wyatt, Administrator at Austenwood Nursing Home

Thank you for your kind words; we will ensure your feedback is shared with the team.

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Review from Susan O (Respite Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience

Staff exceedingly kind.

Reply from Kate Wyatt, Administrator at Austenwood Nursing Home

Thank you very much for your kind words. Staff already received your feedback; they feel valued and appreciated. We had a great time with you here during the covalence period.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (26) & Events (1)

News
  • 11 Aug 2026

    Residents, families, friends and members of the local community came together for a wonderful afternoon of music, dancing and celebration at Austenwood Care Home’s Vintage Glamour Summer Party. The home...

  • 28 Jun 2026

    Premium Care Group is delighted to celebrate the remarkable achievement of Daisy, who has been named the winner of the Community Award at the Child of Sussex Awards 2026. Daisy...

  • 28 Apr 2026

    Austenwood Care Home in Gerrards Cross has marked an exciting milestone with the launch of its very first Community Dementia Cafe, held in partnership with GXCA and officially opened by...

Upcoming Events

Awards / Recognitions (6)

Accreditations

There are no accreditations posted yet for Austenwood Nursing Home.

Meet the Team (12)

Kosi Nojaduka
Kosi NojadukaJob Title:Home ManagerJoined: 2025

I have been working in the health sector since 2000 to date. I have experience in different areas in the field, from maternity, neonates, young adults, adults and specialised in Mental Health.

I worked as a general nurse, service manager in specialised services, a DBT therapist and deputy director in one of the mental hospitals.

Having explored and worked in different areas and occupied different positions in this field, I decided to settle for Elderly Care as it became my passion to contribute to the lives of people in their golden years. I then became a CQC-registered manager in one of the care homes before joining the company.

My goal is to provide compassionate, high-quality support and care to residents, many of whom may be elderly or have various health conditions and disabilities. This includes collaboration with families, which is very crucial in person-centred care provided.

I am committed to making my contribution for Austenwood to continue to be a warm, safe and loving environment where residents, relatives and staff feel like family and supported emotionally and mentally.

Kosi Nojaduka - Home Manager

Karen McLean
Karen McLeanJob Title:Deputy Home ManagerJoined: 2025
I have worked within the care sector for over 13 years. For the past three years, I have been specialising in Dementia care.

Two of my passions are: a passion for delivering excellent care to ensure the well-being of our residents and a passion to empower residents to live their lives their way, where there is a will, there is a way.

Working alongside my team of incredible carers, we strive to deliver exceptional person-centred care to every resident every day. A busy, varied and hugely rewarding position which I feel privileged to hold.

Having an open-door policy, I am incredibly happy to be working within such a beautiful home with a friendly atmosphere and dedicated people who deliver excellent care.

I am immensely proud to be the Deputy Manager for Austenwood Care home.

Sammi Fisher
Sammi FisherJob Title:Lead Activity Coordinator

With nearly two years of experience in activity coordination, Sammi leads all engagement initiatives at Austenwood Care Home. Her role includes planning and organising monthly activity calendars, booking entertainers, coordinating one-to-one sessions, and managing special events such as birthdays, parties, and outings. She also hosts resident meetings to gather feedback on preferences, ensuring the activities are personalised and meaningful. Sammi is dedicated to creating a vibrant, inclusive environment where every resident feels seen, heard, and valued.

Christopher Pigera
Christopher PigeraJob Title:Head Chef

Christopher is a professionally trained chef who studied at The Hotel School in Sri Lanka. He completed the National Diploma at the Cinnamon Grand Hotel (Five Star) over the course of three years and received comprehensive training in all sections of the kitchen.

He has worked for various companies across different countries. In 2004, he moved to London and worked at prestigious establishments including the Meridian Hotel in Piccadilly Circus, City Inn Hotel Westminster, the Bank of England Members Club, and several other fine dining restaurants throughout London.

Since 2015, Christopher has been working in care homes as a chef. He finds this role to be an incredibly rewarding experience. He takes pride in preparing well-cooked, delicious meals that residents thoroughly enjoy.

Jackie Lewis
Jackie LewisJob Title:AdministratorJoined: 2022

With almost 30 years of experience working in the care sector, Jackie joined the team at Austenwood in early 2022 as the Administrator. She is very proud to work in such a lovely home and to support the residents who live there. She welcomes new residents and visitors to the home with a smile and the offer of a nice cup of tea or coffee.

Ian Ephraim
Ian EphraimJob Title:Maintenance OperativeJoined: 2024

Ian has over 25 years of experience in maintenance roles, primarily within the care sector. He has been part of the team at Austenwood for over a year, where he is responsible for overseeing the maintenance and repair of the facility’s equipment, infrastructure, and overall environment. Ian ensures that all work is carried out in compliance with safety regulations and standards. He also supports external contractors who service the appliances within the home.

His role is essential in creating a safe, comfortable, and well-functioning environment for both residents and staff, something he takes great pride in every day.

Robert Balan
Robert BalanJob Title:Head of HousekeepingJoined: 2020

Robert has been working for Austenwood Care Home for 5 years. He began his journey as a cleaner and kitchen assistant in two other care homes before discovering this lovely place. Since then, he has continually developed himself and learned in order to offer better and better services to the residents. He currently works as the Head of Housekeeping and also helps out in all ancillary departments.

Fiona Charles
Fiona CharlesJob Title:Operations Director

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.

For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.

Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise Hickman
Louise HickmanJob Title:Operations Manager

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.

Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.

Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.

She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

Kate Wyatt
Kate WyattJob Title:Head of MarketingJoined: 1996

With over 30 years of experience in the care sector, Kate has built an extensive and varied career, holding roles ranging from domiciliary care to Deputy Care Manager. She also spent many years as an Administrator, where her wealth of knowledge, dedication, and unwavering support made her an invaluable member of the team.

Kate's passion for elderly care is at the heart of everything she does. She thrives in the centre of the home, maintaining close relationships with both residents and colleagues and ensuring that compassion and quality remain at the forefront of every interaction.

A strong advocate for community engagement, Kate is passionate about meeting new people, building meaningful relationships, and making a genuine difference in the lives of others. She takes great pride in supporting homes across Premium Care Group, always happy to share her expertise and contribute wherever she is needed.

Most recently, Kate served as Group Community Engagement Manager for Premium Care Group, a role she was immensely proud to hold. In July 2026, she was promoted to Head of Marketing, where she continues to champion connection, compassion, and innovation across the organisation. Kate is excited to build on this new chapter, driving the company's marketing strategy while continuing to make a positive impact for residents, families, colleagues, and the wider community.

Outside of work, Kate enjoys spending time with her horses and her beloved dog, Selly. A devoted family person, she cherishes quality time outdoors with her two children, Josh and Daisy, and enjoys making lasting memories with her family and loved ones.

Alice Ledwith
Alice LedwithJob Title:Customer Liaison ManagerJoined: 2024

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.

In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.

Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Daisy
Daisy Job Title:Through the eyes of a child Programme Leader

Daisy is an 11-year-old community champion who has been visiting The Anchorage care home since she was a toddler. A few years ago, she created Through the Eyes of a Child, a heartfelt initiative designed to capture children’s honest reflections on their experiences of visiting the care home, helping staff and residents see the environment through a child’s perspective.

What began as a simple idea has grown into a meaningful programme that fosters intergenerational connections. Daisy encourages children from local schools to visit the home, building friendships with residents and taking part in activities, events, and outings. She has also developed feedback forms to ensure children’s voices are heard and valued.

Over the past year, Daisy’s compassion and dedication have been widely recognised. She has received a Champions of Care Special Recognition Award from Person Centred Software, the Community Cup from her school for her empathy and service, and the Saxon Weald Local Community Youth Winner Award for her outstanding contribution to the care home and wider community. She is also due to join the PDCCA Volunteer Friends Scheme in the New Year.

Now beginning to share Through the Eyes of a Child with other care homes across the group, Daisy continues to lead with kindness, empathy, and maturity beyond her years, proving that age is no barrier to making a meaningful difference.

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