Residents who qualify for FNC will be applied for and will go directly to the home. All prices are a guideline of a starting cost depending on care needs and availability. For the most accurate information surrounding fees, please book a viewing and our Home Manager will be able to discuss your requirements, costs, any funding eligibility and show you around our lovely home.
These prices are only a guideline, please contact Austenwood Nursing Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Visiting is at anytime, so long as the resident is happy to receive guests.
If visiting the home to look around for the first time, an appointment is not necessary, but to avoid abstracting the nurses and carers away from the residents, it would be helpful to telephone in advance and make an appointment. This ensures that there is sufficient time to provide all the information. The visit will take up to an hour and no pressure. Ensure other homes are also visited to compare.
Parking is available on site or on the street no parking restrictions. Visitors to show consideration to the homes neighbours by not parking outside gates or entrances.
Austenwood Nursing Home has a Review Score of 9.8 (9.788) out of 10, based on 28 reviews in the last 2 years. Over all time Austenwood Nursing Home has 109 reviews.
Review from D H (Daughter of Resident) published on 10 June 2024
Submitted via Website •
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Overall Experience
3.0 out of 5
Reply from Fiona Charles, Operations Manager at Austenwood Nursing Home
Thank you for taking time to provide a review about your experience at Austenwood. We take all feedback seriously and are committed to making improvements based on the concerns that are raised by those who use the service. We appreciate your candour and your feedback is invaluable to us as we continue to strive for excellence in all aspects of the service we provide at Austenwood. Thank you for acknowledging the hard work and dedication of our carers and kitchen staff. We will pass on your gratitude and thanks to them, they truly are the heart of our home, and we value their contributions immensely. I would like to clarify that we have a very established team that work together to provide the excellent care that you have kindly acknowledged. We are actively working on enhancing our activities to better meet the needs of our residents and ensure that we receive regular feedback from the residents on their life within the home.
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Review from Roland W (Nephew of Resident) published on 13 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Hickman, Home Manager at Austenwood Nursing Home
Thank you so much for your kind review. It has been a pleasure to care for your loved one. I will ensure that your kind words are shared with the team.
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Review from Alan K (Husband of Resident) published on 3 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Hickman, Home Manager at Austenwood Nursing Home
Thank you so much for your kind review. It was a pleasure to have your wife with us for a very successful respite stay with us. Your kind words will be shared with the team.
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Review from A N (Wife of Resident) published on 26 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kate Wyatt, Administrator at Austenwood Nursing Home
Thank you so much for your kind review. It is a pleasure to have your husband with us, and I will ensure that this is shared with the team.
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Review from A B (Husband of Resident) published on 16 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kate Wyatt, Administrator at Austenwood Nursing Home
Thank you so much for your kind words. It is a pleasure to have your wife with us, and I will ensure that the team receive the positive feedback that you have provided.
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Review from L C (Daughter of Resident) published on 11 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kate Wyatt, Administrator at Austenwood Nursing Home
Thank you for your kind words; we will ensure your feedback is shared with the team.
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Review from Susan O (Respite Resident) published on 18 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kate Wyatt, Administrator at Austenwood Nursing Home
Thank you very much for your kind words. Staff already received your feedback; they feel valued and appreciated. We had a great time with you here during the covalence period.
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Review from M R (Son of Resident) published on 4 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Fiona Charles, Operations Manager at Austenwood Nursing Home
Thank you for the kind words and comments about the care at Austenwood. We are very pleased you find the home and care exceptional.
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Review from Mike R (Son of Resident) published on 7 June 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home
Thank you for taking the time to leave us a review, we will pass on your lovely comments to our team. The care and services we deliver to our residents and families are extremely important to us.
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Review from Sylvia R (Sister of Resident) published on 12 April 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home
Thank you for taking the time to review our home and for your kind words. We take great pride in ensuring we deliver the best care for our residents. Your comments will be shared with our dedicated team and are very much appreciated. Best wishes.
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Review from Jo D (Daughter of Resident) published on 24 February 2023
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5.0 out of 5
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Review from Sam J (Daughter of Resident) published on 23 February 2023
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5.0 out of 5
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Review from Gill H (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home
Thank you for sharing your positive feedback which is important to us, your lovely comments will be shared with our dedicated team. We take great pride in ensuring we deliver the best of care for our residents, the care and services we deliver is extremely important to us. Very best wishes to you and your family.
Jenny
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Review from Janet D (Respite Resident) published on 23 November 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Judi S (Daughter of Resident) published on 11 November 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home
Thank you for taking the time to review our home and for sharing your wonderful feedback which is important to us. We take great pride in ensuring we deliver the best of care for our residents. Your comments will be shared with our dedicated team and are very much appreciated. Very best wishes to you and your family, Jenny.
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Review from Neville J (Respite Resident) published on 12 October 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Roger K (Son of Resident) published on 5 October 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home
Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. We take great pride in ensuring we deliver the best of care for our residents. Your comments will be shared with our team and are very much appreciated. Very best wishes, Jenny.
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Review from Angie B (Daughter of Resident) published on 11 August 2022
Submitted via Website •
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5.0 out of 5
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Review from P B (Respite Resident) assisted by family/friend published on 29 June 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Brian H (Respite Resident) published on 28 June 2022
Submitted via Website •
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5.0 out of 5
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The Review Score of 9.8 (9.788) out of 10 for Austenwood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.788 for Austenwood Nursing Home is calculated as follows: ( (295 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 335 Ratings = 4.788
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Austenwood Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2025
I started working in the health sector from 2000 till to date. I have experience in different areas in the field from maternity, neonates, young adults, adults and specialised in Mental Health.
I worked as a general nurse, service manager in specialised services, being a DBT therapist and deputy director in one of the mental hospitals.
Having explored and worked in different areas and occupying different positions in this field, I decided to settle for Elderly Care as it became my passion to contribute to the lives of people at their golden ages. I then became a CQC registered manager in one of the care homes before joining the company.
My goal is to provide compassionate, high-quality support and care to residents, many of whom may be elderly or have various health conditions and disabilities. This includes collaboration with families which is very crucial in person-centred care provided.
I am committed to make my contribution for Austenwood to continue to be a warm, safe and loving environment where residents, relatives and staff feel like family and supported emotionally and mentally.
Kosi Nojaduka - Home Manager
Job Title: Austenwood Clinical Lead
I am a dedicated and highly experienced Nurse with over 20 years of progressive nursing practice within the NHS and diverse healthcare settings. I bring strong leadership skills in managing multidisciplinary teams, delivering complex care services, and ensuring compliance with clinical governance standards. My background in acute critical care has fuelled my passion for advanced assessment skills and prescribing, with a focus on delivering safe, effective, and personalised care.
I am deeply committed to advocating for patients and their families, upholding exceptional standards of nursing practice, and implementing robust safeguards to ensure the highest possible quality of life for each individual. Recognised for my expertise in advanced assessment, critical care, and community nursing, I excel in fostering professional growth within teams while maintaining a steadfast focus on patient safety and clinical excellence.
I have a particular interest in the geriatric assessment model of care and am keen to develop my next career goals within the Enhanced Health in Care Homes (EHCH) framework, contributing to innovative solutions that enhance outcomes for older adults.
Job Title: Administrator
Joined: 2022
With almost 30 years of experience working in the care sector, Jackie joined the team at Austenwood in early 2022 as the Administrator. She is very proud to work in such a lovely home and to support the residents who live there. She welcomes new residents and visitors to the home with a smile and the offer of a nice cup of tea or coffee.
Job Title: Lead Activity Coordinator
With nearly two years of experience in activity coordination, Sammi leads all engagement initiatives at Austenwood Care Home. Her role includes planning and organising monthly activity calendars, booking entertainers, coordinating one-to-one sessions, and managing special events such as birthdays, parties, and outings. She also hosts resident meetings to gather feedback on preferences, ensuring the activities are personalised and meaningful. Sammi is dedicated to creating a vibrant, inclusive environment where every resident feels seen, heard, and valued.
Job Title: Maintenance Operative
Joined: 2024
Ian has over 25 years of experience in maintenance roles, primarily within the care sector. He has been part of the team at Austenwood for over a year, where he is responsible for overseeing the maintenance and repair of the facility’s equipment, infrastructure, and overall environment. Ian ensures that all work is carried out in compliance with safety regulations and standards. He also supports external contractors who service the appliances within the home.
His role is essential in creating a safe, comfortable, and well-functioning environment for both residents and staff, something he takes great pride in every day.
Job Title: Head Chef
Christopher is a professionally trained chef who studied at The Hotel School in Sri Lanka. He completed the National Diploma at the Cinnamon Grand Hotel (Five Star) over the course of three years and received comprehensive training in all sections of the kitchen.
He has worked for various companies across different countries. In 2004, he moved to London and worked at prestigious establishments including the Meridian Hotel in Piccadilly Circus, City Inn Hotel Westminster, the Bank of England Members Club, and several other fine dining restaurants throughout London.
Since 2015, Christopher has been working in care homes as a chef. He finds this role to be an incredibly rewarding experience. He takes pride in preparing well-cooked, delicious meals that residents thoroughly enjoy.
Job Title: Head of Housekeeping
Joined: 2020
Robert has been working for Austenwood Care Home for 5 years. He began his journey as a cleaner and kitchen assistant in two other care homes before discovering this lovely place. Since then, he has continually developed himself and learned in order to offer better and better services to the residents. He currently works as the Head of Housekeeping and also helps out in all ancillary departments.
Job Title: Operations Director
Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.
For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.
Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.
Job Title: Operations Manager
Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.
Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.
Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.
She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.
Job Title: Customer Liaison Manager
Joined: 2024
As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.
In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.
Dedicated and deeply passionate, I’m here to help, no question is ever too much.
Job Title: Group Lifestyle Manager
In July 2025, I was honoured to become the Group Lifestyle Manager for Premium Care Group, where I oversee and develop lifestyle programmes across all our care homes to enhance residents’ wellbeing and quality of life.
Before this, I was Care Manager at Weald Hall, having started my career there as a care assistant. I quickly built strong relationships with residents and the care team. My passion has always been to make a genuine difference, caring for every resident as if they were part of my own family.
At Premium Care Group, we are committed to providing excellent, individualised care that promotes independence and enables residents to live their lives to the fullest. I look forward to continuing to create welcoming, engaging environments where family, friends, and our residents feel at home.
Job Title: Group Clinical Manager
Sonya has been a qualified nurse for over 22 years, with extensive experience in both Acute and community settings across various National Health Care Services (NHS) in Northwest London. She has also worked in the Middle East with the Government on projects including reducing amputation rates and promoting awareness on wound management. In 2022, Sonya transitioned into the Nursing Home industry to utilise her broad knowledge and skills in managing clients with chronic conditions.
Sonya initially qualified as a general nurse in 2023 and went on to attain further qualifications, including Tissue Viability (specialising in managing all types of wounds, including cancerous wounds, pressure ulcers, and leg ulcers), Teaching and Co-mentoring, Leadership and Management. She also holds a master’s degree in Health and Social Person-Centred Care and a Meta Master's in Behaviour Studies.
She was previously the Home Manager at Kingfishers Care Home in Bourne End, where she had the privilege of being part of a diverse, modern, and dynamic management team at Premier Health Care. In her new role as Group Clinical Manager within the Premium Care Group, Sonya will be using her expertise to support the homes in achieving and maintaining high clinical standards.
In her spare time, Sonya enjoys reading and watching documentaries.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Austenwood Nursing Home to verify any information. View our terms and conditions. Austenwood Nursing Home has an Enhanced Service - more info.
