
The home has provided the best possible care.Sylvia R(Sister of Resident/Service User)



The home has provided the best possible care.Sylvia R(Sister of Resident/Service User)



Austenwood Nursing Home offers warm, personalised nursing and dementia care, including support for complex high needs and distressed behaviours. Residents are truly known and understood by a compassionate team who value their individuality and wellbeing. With a calm, structured environment and regularly reviewed care plans, Austenwood create a safe, comforting place to feel supported every day.
Why choose Austenwood?
- Leadership by experienced mental health nurses
- Specialist Positive Behaviour Support (PBS) approach
-...
Care Provided by Austenwood Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to care needs.
The price(s) shown are provided by the care home. Contact Austenwood Nursing Home for full pricing details and T&Cs.
Contact Austenwood Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Premium Care Group
- Private Owned
Person in charge
- Nonkosi Nojaduka (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (31)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (11)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting is at anytime, so long as the resident is happy to receive guests. If visiting the home to look around for the first time, an appointment is not necessary, but to avoid abstracting the nurses and carers away from the residents, it would be helpful to telephone in advance and make an appointment. This ensures that there is sufficient time to provide all the information. The visit will take up to an hour and no pressure. Ensure other homes are also visited to compare.
Parking
- Parking is available on site or on the street no parking restrictions. Visitors to show consideration to the homes neighbours by not parking outside gates or entrances.
Austenwood Nursing Home Reviews (122)
Austenwood Nursing Home has a Review Score of 9.9 (9.905) out of 10, based on 23 reviews in the last 2 years.
Over all time Austenwood Nursing Home has 122 reviews.
Both of my parents have been in the nursing home for over 5 years. I am very impressed with the total service package and particularly the attention to detail of the staff and their friendly interaction with everybody.
We are so pleased that, when it became impossible for my father to remain at home, he was enabled to be cared for at Austenwood. The diligent care and kindness shown to him and the support, understanding and compassion shown to his family were exemplary. All of the staff always showed us professional but friendly support and the family were kept fully informed if there were any changes in his condition. We were always made to feel welcome and could visit at anytime.
We knew that my father's condition would progressively worsen and eventuate in his death. When that time came, all his family felt very supported by staff that cared and understood. We are extremely grateful to all of the staff at Austenwood, (Management through to Domestic Ancillary staff), for all that they did to make my father's last years as comfortable and positive as his condition would allow. Thank you everyone.
My father was a resident at Austenwood for 7 years. The care he received throughout that time was outstanding and I could not recommend the nursing home more highly. The staff are friendly, caring, patient and I know they always had my father's best interests at heart. The owners and the senior staff are compassionate and professional and take the time to get to know the families as well as the residents. My father suffered a slow decline over the years as a result of dementia. He was treated with love and dignity by all the staff until he lost the battle for life in February this year. The staff couldn't have been more caring and supportive in my father's final hours. Austenwood Nursing Home is as much like a family home as a nursing home could be and I know my father was happy there.
Having had previous experience of other care settings, I can confidently recommend Austenwood to anyone looking for a nursing home for their loved one. Whenever I visited my friend at Austenwood, she appeared comfortable and was always cared for with respect and kindness by the staff.
My aunt transferred to this nursing home last Summer after staying at the same care home for 9 years. I was concerned about the upheaval and how she would be, but the nursing staff have been so kind and caring that I have not had to worry. She cannot do much for herself now but always appreciates the kind smiles and little chats from the nursing staff as they look after her or just pass by her room. I have an elderly mother to look after, so Austenwood gives me peace of mind, that I do not have to worry about the care of my aunt.
Austenwood promised a lot, and delivered for my mum's last days. Thank you.
My mother has been at Austenwood for seven months. We have been very happy with the quality of care and service provided. Any queries have been swiftly dealt with. The food is very good. My mother has put on weight since she arrived, which is a good thing as she was wasting away! A number of events are organised weekly, and a few outings have taken place.
Dealing with my wife must be a tremendous challenge as she is unable to communicate but I find that the staff without exception treat her with kindness, understanding and dignity. Regrettably, my wife is unable to participate in the various activities that are organised.
My brother and I feel so lucky that we found Austenwood for her to live in. The level of care she received was of the highest quality. The staff turnover seemed low and there was always someone on duty, care staff and nursing staff, that we knew and who knew our mother. They were proud of the quality of care they were providing. There was always time to chat which was very important to us.
The rooms were well-appointed, comfortable and spotlessly clean.
We all felt that Austenwood was our mother's home, and you can't say better than that!
My father is in a very vulnerable state, unable to move and talk. He is treated with care and respect. He has a simple, clean, small room that opens to a beautiful courtyard. He is included in group activities and has one to one time with two positive, fun activity coordinators. The staff are trained and look after him well. They are my dad's new family and they support me as well as my dad and the staff support each other.
Mum came directly to Austenwood after spending 6 weeks in Hospital and fortunately settled straight in. From our initial viewing in October we knew this was going to be mums new home, fortunately, mum was accepted as she needed to be assessed as she suffers from vascular dementia. The owners have made Austenwood an extremely comfortable home for their residents from the tasteful furnishings to employing only the best staff. Having viewed various nursing homes before finding this one I know there are some shocking places out there but I can honestly say this is one of the very best if not the best in the area. I only have praise for the whole team - they are caring, dedicated and will go above and beyond when required. What impresses me is seeing the owners on site each day - that to me shows their dedication to their residents and their team. I am so grateful to everyone there.
My father is 91 with limited mobility and has been at Austenwood for 5 months.He is thriving, a healthy weight and is enjoying life. The best thing for me about Austenwood is that because it is professionally managed and the environment is lovely, staff stay which means the team works brilliantly together knows the residents well and is highly motivated. The environment is homely and welcoming with modern facilities. Rooms and corridors are spacious and airy. Dad's medical needs are taken extremely seriously and nurses always inform us of any concerns around Dad's health.Dad loves the food which is served in an appetising way with attention to nutrition and variety.I cannot thank Austenwood staff enough, for their consistently high level of care. It has made a huge difference to us as a family. We find it hard to believe, that the first nursing home Dad moved to, in a similarly nice area, has the same rating and similar fees to Austenwood - there is no comparison to the quality provided!
Austenwood is a lovely home - a nicely furnished and welcoming environment where staff are all unfailingly polite, friendly and caring. My husband was treated with affection and consideration by a hard working and dedicated team, as was I. Catering was excellent and flexible and care staff were cheerful and helpful at all times. I would have no hesitation in recommending Austenwood to anyone looking for a well run and homely care home.
We were against mum going into a home but they changed my mind completely and turned mum around, unfortunately, the cancer was too far gone. They even made my two children completely at home. Brilliant management, caring, funny staff, beautiful home and garden, superb chefs.
Age 100 my mother came to Austenwood Nursing Home for end of life care following a fall breaking her collar bone and not expected to last more than a week. However with very good care in nutrition she lived until 1 week before her 105th birthday. Having been bed ridden for 2 1/2 years she never had any bed sores and was very well cared for and looked after. The staff were very kind and helpful to her family and all visitors. I would have no hesitation in recommending Austenwood Nursing Home.
The environment is spacious allowing room for passing in the corridor for frail/slow moving residents rooms are spacious cleaned daily and warm. Nurses pay scrupulous attention to patient/resident medical condition, dispense meds on time and liaise with relatives. Carers smile when they inter-relate show care compassion and patience to event the most demanding residents food is well served nutritious and adapted to individual needs and fed by hand where required. Residents are washed regularly and laundry service is impressive. Matron and owners run a most efficient and effective service that I will recommend widely. Residents are continuously monitored 24/7.
As soon as I walked into Austenwood and met the owner and his staff during a tour of the nursing home, I knew I could entrust them to care for my husband’s aunt at the end of her life. The atmosphere is warm, calm and welcoming and the home itself and the grounds are attractive and immaculate. We had visited several other nursing homes in north London near our aunt’s home, and were appalled at the chaos, noise and the smell.
Austenwood is family run and because the home is relatively small, the individual needs of the resident and their family are at its heart. The residents are treated with dignity and respect by a very dedicated, friendly, professional team. All the staff – caring, nursing, catering, housekeeping, administration, facilities and management are relaxed and open to discuss anything.
Our aunt wanted peace at the end of her life and Austenwood gave her that.
The air is fresh and odour free. The heating is at a very comfortable level. The rooms are clean and fresh. The decor is excellent. The food is very good. The service is exemplary. The staff are dedicated, hard working and very helpful and happy. The general atmosphere is warm and welcoming.
My mother's now been at Austenwood for nearly 4 years and I'm just as happy with the home now as I was then.
Mum has advanced vascular dementia and can no longer walk nor talk properly, yet she seems happy. Staff in Care Homes come and go but most of the carers who were there when she arrived are still there now plus new faces because more bedrooms were built on. The carers and nurses are so gentle, patient and friendly and, even if the resident doesn't understand any more, the carer will still explain what's happening and what they are doing.
Even with the extension, it's still a small home with a family feeling and a caring atmosphere. The owners are there most of the time and they, matron, nurses and staff are all very approachable. I'm still so happy that I chose Austenwood as I don't believe Mum could be cared any better elsewhere.
Due to a neighbour of mine having no living relatives able to help her , I had to find residential care for her. I chose Austenwood as it had such a friendly atmosphere, beautiful rooms and also offered a high level of care. I could also see that effort was made to entertain the residents and that visitors were made welcome at anytime. Linda has been in the home for sixteen months now and I have been so impressed by the professionalism of all who work there. I visit every week and my friend is always well cared for. In my opinion this home is outstanding.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (1)
- 11 Aug 2026
Residents, families, friends and members of the local community came together for a wonderful afternoon of music, dancing and celebration at Austenwood Care Home’s Vintage Glamour Summer Party. The home...
- 28 Jun 2026
Premium Care Group is delighted to celebrate the remarkable achievement of Daisy, who has been named the winner of the Community Award at the Child of Sussex Awards 2026. Daisy...
- 28 Apr 2026
Austenwood Care Home in Gerrards Cross has marked an exciting milestone with the launch of its very first Community Dementia Cafe, held in partnership with GXCA and officially opened by...
- 27 Aug 2026Organiser: Austenwood Nursing Home
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Premium Care Group
- 31 Jan 2025Recipient: Premium Care Group
- 01 Apr 2017Recipient: Austenwood Nursing Home
Accreditations
There are no accreditations posted yet for Austenwood Nursing Home.
Meet the Team (12)

I have been working in the health sector since 2000 to date. I have experience in different areas in the field, from maternity, neonates, young adults, adults and specialised in Mental Health.
I worked as a general nurse, service manager in specialised services, a DBT therapist and deputy director in one of the mental hospitals.
Having explored and worked in different areas and occupied different positions in this field, I decided to settle for Elderly Care as it became my passion to contribute to the lives of people in their golden years. I then became a CQC-registered manager in one of the care homes before joining the company.
My goal is to provide compassionate, high-quality support and care to residents, many of whom may be elderly or have various health conditions and disabilities. This includes collaboration with families, which is very crucial in person-centred care provided.
I am committed to making my contribution for Austenwood to continue to be a warm, safe and loving environment where residents, relatives and staff feel like family and supported emotionally and mentally.
Kosi Nojaduka - Home Manager

Two of my passions are: a passion for delivering excellent care to ensure the well-being of our residents and a passion to empower residents to live their lives their way, where there is a will, there is a way.
Working alongside my team of incredible carers, we strive to deliver exceptional person-centred care to every resident every day. A busy, varied and hugely rewarding position which I feel privileged to hold.
Having an open-door policy, I am incredibly happy to be working within such a beautiful home with a friendly atmosphere and dedicated people who deliver excellent care.
I am immensely proud to be the Deputy Manager for Austenwood Care home.

With nearly two years of experience in activity coordination, Sammi leads all engagement initiatives at Austenwood Care Home. Her role includes planning and organising monthly activity calendars, booking entertainers, coordinating one-to-one sessions, and managing special events such as birthdays, parties, and outings. She also hosts resident meetings to gather feedback on preferences, ensuring the activities are personalised and meaningful. Sammi is dedicated to creating a vibrant, inclusive environment where every resident feels seen, heard, and valued.

Christopher is a professionally trained chef who studied at The Hotel School in Sri Lanka. He completed the National Diploma at the Cinnamon Grand Hotel (Five Star) over the course of three years and received comprehensive training in all sections of the kitchen.
He has worked for various companies across different countries. In 2004, he moved to London and worked at prestigious establishments including the Meridian Hotel in Piccadilly Circus, City Inn Hotel Westminster, the Bank of England Members Club, and several other fine dining restaurants throughout London.
Since 2015, Christopher has been working in care homes as a chef. He finds this role to be an incredibly rewarding experience. He takes pride in preparing well-cooked, delicious meals that residents thoroughly enjoy.

With almost 30 years of experience working in the care sector, Jackie joined the team at Austenwood in early 2022 as the Administrator. She is very proud to work in such a lovely home and to support the residents who live there. She welcomes new residents and visitors to the home with a smile and the offer of a nice cup of tea or coffee.

Ian has over 25 years of experience in maintenance roles, primarily within the care sector. He has been part of the team at Austenwood for over a year, where he is responsible for overseeing the maintenance and repair of the facility’s equipment, infrastructure, and overall environment. Ian ensures that all work is carried out in compliance with safety regulations and standards. He also supports external contractors who service the appliances within the home.
His role is essential in creating a safe, comfortable, and well-functioning environment for both residents and staff, something he takes great pride in every day.

Robert has been working for Austenwood Care Home for 5 years. He began his journey as a cleaner and kitchen assistant in two other care homes before discovering this lovely place. Since then, he has continually developed himself and learned in order to offer better and better services to the residents. He currently works as the Head of Housekeeping and also helps out in all ancillary departments.

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.
For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.
Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.
Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.
Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.
She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

With over 30 years of experience in the care sector, Kate has built an extensive and varied career, holding roles ranging from domiciliary care to Deputy Care Manager. She also spent many years as an Administrator, where her wealth of knowledge, dedication, and unwavering support made her an invaluable member of the team.
Kate's passion for elderly care is at the heart of everything she does. She thrives in the centre of the home, maintaining close relationships with both residents and colleagues and ensuring that compassion and quality remain at the forefront of every interaction.
A strong advocate for community engagement, Kate is passionate about meeting new people, building meaningful relationships, and making a genuine difference in the lives of others. She takes great pride in supporting homes across Premium Care Group, always happy to share her expertise and contribute wherever she is needed.
Most recently, Kate served as Group Community Engagement Manager for Premium Care Group, a role she was immensely proud to hold. In July 2026, she was promoted to Head of Marketing, where she continues to champion connection, compassion, and innovation across the organisation. Kate is excited to build on this new chapter, driving the company's marketing strategy while continuing to make a positive impact for residents, families, colleagues, and the wider community.
Outside of work, Kate enjoys spending time with her horses and her beloved dog, Selly. A devoted family person, she cherishes quality time outdoors with her two children, Josh and Daisy, and enjoys making lasting memories with her family and loved ones.

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.
In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.
Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Daisy is an 11-year-old community champion who has been visiting The Anchorage care home since she was a toddler. A few years ago, she created Through the Eyes of a Child, a heartfelt initiative designed to capture children’s honest reflections on their experiences of visiting the care home, helping staff and residents see the environment through a child’s perspective.
What began as a simple idea has grown into a meaningful programme that fosters intergenerational connections. Daisy encourages children from local schools to visit the home, building friendships with residents and taking part in activities, events, and outings. She has also developed feedback forms to ensure children’s voices are heard and valued.
Over the past year, Daisy’s compassion and dedication have been widely recognised. She has received a Champions of Care Special Recognition Award from Person Centred Software, the Community Cup from her school for her empathy and service, and the Saxon Weald Local Community Youth Winner Award for her outstanding contribution to the care home and wider community. She is also due to join the PDCCA Volunteer Friends Scheme in the New Year.
Now beginning to share Through the Eyes of a Child with other care homes across the group, Daisy continues to lead with kindness, empathy, and maturity beyond her years, proving that age is no barrier to making a meaningful difference.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Austenwood Nursing Home to verify any information. View our terms and conditions. Austenwood Nursing Home has an Enhanced Service -more info.