Austenwood Nursing Home

29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA
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9.8 109 Reviews
  • Austenwood Nursing Home, Gerrards Cross
Austenwood, a beautifully located care home nestled close to the village of Gerrards Cross in the county of Buckinghamshire, offers long and short term residential, respite and convalescent care, with a special interest in helping people with all levels of dementia. The home offers activities and a busy social calendar, as well as peaceful and beautifully landscaped mobility friendly courtyard gardens.

They offer a home from home environment with excellent facilities and a wonderful team of staff to deliver exceptional care.

The team at Austenwood offer more than quality care, they provide a way of life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Residents who qualify for FNC will be applied for and will go directly to the home. All prices are a guideline of a starting cost depending on care needs and availability. For the most accurate information surrounding fees, please book a viewing and our Home Manager will be able to discuss your requirements, costs, any funding eligibility and show you around our lovely home.

These prices are only a guideline, please contact Austenwood Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Nonkosi Nojaduka (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • All potential residents will have a full assessment prior to admission agreement.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (11)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visiting is at anytime, so long as the resident is happy to receive guests.
    If visiting the home to look around for the first time, an appointment is not necessary, but to avoid abstracting the nurses and carers away from the residents, it would be helpful to telephone in advance and make an appointment. This ensures that there is sufficient time to provide all the information. The visit will take up to an hour and no pressure. Ensure other homes are also visited to compare.

Parking

  • Parking is available on site or on the street no parking restrictions. Visitors to show consideration to the homes neighbours by not parking outside gates or entrances.

Austenwood Nursing Home Reviews (109)

Total of 109, showing 41-60
9.8

Austenwood Nursing Home has a Review Score of 9.8 (9.788) out of 10, based on 28 reviews in the last 2 years. Over all time Austenwood Nursing Home has 109 reviews.

Overall Experience

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Date Published

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Review from Ian P (Husband of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's extreme dementia, which has progressively developed over the past 5 years or more, sadly means that she no longer recognises or is able to communicate with anyone visiting her. That said, despite her condition and the restrictions of the recent Covid pandemic regarding regular visiting, I
have nothing but praise for the way in which all staff at Austenwood have clearly continued to care for my wife with the utmost love and attention. Thank you so much to all involved.

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Review from P H (Son-in-law of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Austenwood 2 1/2 years ago, and we have been absolutely delighted with the friendly family atmosphere at the home. Everyone is treated as an individual and their likes /dislikes are always respected. The staff have worked so very hard through the pandemic with such compassion
and kindness it has been quite remarkable. Their dedication to the residents is quite extraordinary. My mother-in-law is very happy there, and says she 'couldn't ask for a better place to be', that is quite something coming from her! Bravo Austenwood.

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Review from J N (Cousin of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin (next of kin) was at Austenwood Nursing Home from May 2021 - May 2022 following hospital discharge. She required full nursing care and was unable to communicate verbally, care for herself or call for help, with complex health and emotional needs after a catastrophic stroke. Austenwood Nursing
Home staff at all levels did their utmost to answer her needs, caring for her with gentleness and adaptability and always communicating promptly and informatively with the family. Austenwood Nursing Home's size and atmosphere meant it never felt institutional. In conjunction with family, at a time when NHS services were barely responding to requests for help, staff did everything they could for her and it was not for want of trying when she had to go to a more specialist facility. I recommend Austenwood Nursing Home wholeheartedly and in many ways wish she was still there. I’m sure when Covid is a distant memory and social care gets the support it should, it will be even better.

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Review from Stephen B (Son of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father was admitted to Austenwood in August 2021, after a traumatic couple of months, a period that, very sadly, resulted in his leg muscles atrophying whilst hospitalised after a fall. As a consequence, he had been spending at least 22 hours a day in bed, and with his dementia only ever
getting worse, I feared that the prognosis, upon being admitted to Austenwood, was really poor. How wrong I have been proven. Within days, the wonderful carers and nurses were able to help my father spend most of his days out of bed and to add a quality of life that would have been impossible if returning home. He got the colour back in his cheeks, aided by eating excellent meals each day, and he has been able to meet other residents, to chat to and for activities. It is not just the care side that works so well though. Everyone at Austenwood has been so friendly and welcoming, treating me as part of a small 'family' from the very first time that I visited and this has been so appreciated.

Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. We're pleased your father is happy and settled in our home, we take great pride in ensuring we deliver the best of care for our residents. Your comments will be shared with our team and are very much appreciated. The team and I look forward to seeing you when you next visit your father. Very best wishes, Jenny.

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Review from Steve M (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Austenwood Nursing Home since late March 2021 and is very happy there. The home is very well run by the manager and her team, the nursing care provided is exceptional. The Covid-19 preventative measures are well thought through and clearly designed to keep residents,
staff and visitors safe. The food menu is varied and the food is of a good standard. The residents’ rooms are furnished to a very high standard and are kept spotlessly clean. The facilities are well-suited to the needs of the residents and are clearly designed to ensure they are as comfortable as possible in their new home. I was also impressed with the attention to detail, care and understanding of my mother’s nursing needs, which was shown by the Care Relations Manager, when I was assessing alternative residential care homes for my mother.

Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. We take great pride in ensuring we deliver the best of care for our residents. Your lovely comments will be shared with our team and are very much appreciated. We look forward to seeing you soon. Very best wishes, Jenny.

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Review from John S (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Austenwood Nursing Home have provided excellent care for my mother who is in temporary respite care. In particular, every member of staff that I have been in contact with (and other family members) have been very helpful. Any requests that we have made have been dealt with quickly and efficiently.

Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. We take great pride in ensuring we deliver the best of care for our residents. Your comments will be shared with our team and are very much appreciated. Very best wishes, Jenny.

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Review from Lynn F (Cousin of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-cousin had a rather difficult few years with her health and was becoming muddled, forgetting medication and no longer managing - even with good care at her sheltered home.
She went to Austenwood originally for respite after a series of emergency hospital stays a year ago and has been helped
back to the much better health she now enjoys with enormous kindness and very efficient professional care and nursing. She decided to sell her flat and stay on in what she calls - "the very best hotel!"
The staff are marvellous and she is settled and calmer, joins in activities, reads The Times daily and has (pre-covid) received many visits from her friends - with whom she has regular phone calls.
As a good cook and gardener herself, her greatest joys are the wonderful meals, and the garden!
The excellent and patient staff have been truly amazing during the trying times since March and have managed to keep morale high for her and have been very creative with ways of keeping the residents safe and busy.

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Review from J C (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed with the care my father is receiving at Austenwood. He feels comfortable, safe and cared for. The care and activity team have got to know him well over the last few years and respect his wishes. They understand to involve him in decisions and know when to involve the family.

It has been a challenging time being in isolation and not being able to visit as we normally would. Austenwood have kept our father safe during this time, coordinated his normal hospital visit and liaised with us and his GP as appropriate.
Keeping contact has been really valuable. Austenwood keep us up-to-date with regular newsletters and facilitate Skype calls even when things have been very busy.
Thank you to everyone in the team at Austenwood for all the hard work and care. It is really appreciated. I wouldn’t hesitate in recommending Austenwood Care Home to others.

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Review from Sallyann S (Daughter of Resident) published on 17 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and both my brothers are all extremely pleased with all aspects of the care home, this includes our mother's general care needs, hygiene of the property and residents, communication which covers from us the family and the care home. staff are always friendly, positive, helpful and very welcoming,
celebrating key events ie, VE 75-years, birthdays etc. We appreciate we can communicate via Skype to see and chat with mum, which isn't the easiest for her, so really appreciate staff member's helping during these calls. We obviously can't visit at present, but when this is lifted, we will be pleased to see the staff as well as our dear mum. Having residents meetings open to discuss any issues, which is always a very positive meeting, and good to see everyone. Through these very difficult times at present, we totally support all that is being done to ensure the health and safety of all the residents and staff.

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Review from Tracy (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems happy in this home. The staff are very caring and will go out of their way to keep our relatives happy.
The staff have done a fabulous job keeping everyone safe during the Coronavirus and are to be commended for it.

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Review from Jacquie H (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Austenwood for nearly two years now. The home is extremely comfortable and spotlessly clean, my mother has a ground floor room looking over the beautiful garden but what makes this home so special is the staff. I cannot praise the staff highly enough. They always go far beyond
what you would expect and hope for. Every occasion is celebrated and every resident made to feel special and treated like one of the family. They take time to really get to know each resident and their family and work with the family to ensure the resident is happy and content. When my mother has been unwell the home have always reacted quickly and the nursing care she has received is exceptional. The food is of a very high standard, the activity programme is excellent and constantly changing. The carers, staff and management are wonderful, so kind and patient and constantly make my mum laugh. She has thrived since moving into Austenwood.

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Review from John T (Son-in-law of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother-in-law relocated to Austenwood in November 2019. The resident centred care she has experienced since arriving has been outstanding. In her previous nursing home, we all felt she was treated as a number. At Austenwood she is treated with dignity and respect. Her particular habits
formed over a lifetime are respected and supported. It is her home. The staff are all so helpful and happy. The premises is so well presented. We are in no doubt that it was an excellent family decision to relocate.
During this tough period of Coronavirus lockdown, we feel the management acted with speed and put in place appropriate controls. The strong core of permanent staff has helped them ensure security. The regular newsletters keep our family fully in touch with the management at Austenwood. We look forward to visiting Austenwood after lockdown to thank all of the staff.

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Review from Claire (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resides at Austenwood Care Home and I cannot express my thanks and gratitude for the hard work, commitment and dedication of all the staff. They have endeavoured to make him, and all the residents, feel safe at all times. Although he cannot receive visitors at the present time he seems very
happy, relaxed and extremely well cared for. The staff and management have achieved a sense of normality and routine every day since lockdown started and, given that my father suffers from mild anxiety, I cannot say how much this means to us - they should be proud of themselves.

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Review from James K (Son of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needs full nursing care and has advanced dementia. Sometimes lovely, at other times her behaviour is extremely challenging. A previous care home could not cope with her and confined her to bed. From the start, her experience at Austenwood was dramatically different. She was out of bed in
a chair every day, clean and well dressed, eating better and happy. The staff welcomed her warmly. Qualified nurses are always on duty. There are frequent medical checks and a comprehensive health review system. Good liaison with the local GP who visits regularly. All staff are truly caring and patient. Staffing is consistent with permanent employees. The manager, deputy manager and entertainments manager are excellent. So are all support staff. Finance and admin regularly visit residents and care for them too. I genuinely assess this to be an outstanding nursing home.

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Review from Maurice L (Brother of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been at Austenwood for nearly two years now. It is a move she was initially apprehensive about - moving to a Nursing Home is a dramatic change of lifestyle - but it wasn't long before she came to love being here. In my regular visits, I have been able to observe the care and attention
that the staff give to all the residents. I have found the Management and Staff extremely helpful and cordial and I cannot express the relief we feel that our relative is so well looked after. It gives us all peace of mind.

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Review from Valerie K (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care that my mother is receiving at Austenwood Nursing Home. The staff, carers and nurses are very kind and have very good knowledge and understanding of each resident. The needs both mental and physical of each individual are taken into account. There is also frequent, good
entertainment. The accommodation is comfortable and warm and there is a positive, happy atmosphere within the home. The management is very good.

Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. Your lovely comments will be shared with our caring team. Warm regards, Jenny.

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Review from Sharan G (Granddaughter of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was here for a short while, but our family are so thankful for this time as she was comfortable, so well looked after and had a lovely room by the peaceful garden, allowing her family to visit in her last days. Great staff and facilities. We heard of all the great activities too but unfortunately,
our grandma wasn’t able to do those due to her condition, but I know she would have enjoyed it. Thank you.

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Review from Ann H (Wife of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring staff were absolutely wonderful - no complaints at all, that goes for management also.
I would highly recommend this nursing home.

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Review from Richard F (Husband of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate the ease with which visitors can come and go and the conditions in the day rooms are excellent (when the television isn't too loud)
I also like the dining room and the white damask table cloths.
Food is delicious!
The staff are most caring and there is always one at hand if needed.

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Review from Robert R (Friend of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited twice and am impressed by the situation/location and the staff. I took part in a sort of yoga session which was obvious about 8 residents enjoyed and benefited from.
The actual front door is not welcoming and the doorbell works but seems a bit out of keeping with the size of the establishment.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Austenwood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Austenwood Nursing Home is calculated as follows: ( (295 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 335 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Austenwood Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (12)

Kosi

Kosi Nojaduka

Job Title: Home Manager

Joined: 2025

I started working in the health sector from 2000 till to date. I have experience in different areas in the field from maternity, neonates, young adults, adults and specialised in Mental Health.


I worked as a general nurse, service manager in specialised services, being a DBT therapist and deputy director in one of the mental hospitals.


Having explored and worked in different areas and occupying different positions in this field, I decided to settle for Elderly Care as it became my passion to contribute to the lives of people at their golden ages. I then became a CQC registered manager in one of the care homes before joining the company.


My goal is to provide compassionate, high-quality support and care to residents, many of whom may be elderly or have various health conditions and disabilities. This includes collaboration with families which is very crucial in person-centred care provided.


I am committed to make my contribution for Austenwood to continue to be a warm, safe and loving environment where residents, relatives and staff feel like family and supported emotionally and mentally.


Kosi Nojaduka - Home Manager

Paula

Paula Lyons

Job Title: Austenwood Clinical Lead

I am a dedicated and highly experienced Nurse with over 20 years of progressive nursing practice within the NHS and diverse healthcare settings. I bring strong leadership skills in managing multidisciplinary teams, delivering complex care services, and ensuring compliance with clinical governance standards. My background in acute critical care has fuelled my passion for advanced assessment skills and prescribing, with a focus on delivering safe, effective, and personalised care.


I am deeply committed to advocating for patients and their families, upholding exceptional standards of nursing practice, and implementing robust safeguards to ensure the highest possible quality of life for each individual. Recognised for my expertise in advanced assessment, critical care, and community nursing, I excel in fostering professional growth within teams while maintaining a steadfast focus on patient safety and clinical excellence.


I have a particular interest in the geriatric assessment model of care and am keen to develop my next career goals within the Enhanced Health in Care Homes (EHCH) framework, contributing to innovative solutions that enhance outcomes for older adults.

Jackie

Jackie Lewis

Job Title: Administrator

Joined: 2022

With almost 30 years of experience working in the care sector, Jackie joined the team at Austenwood in early 2022 as the Administrator. She is very proud to work in such a lovely home and to support the residents who live there. She welcomes new residents and visitors to the home with a smile and the offer of a nice cup of tea or coffee.

Sammi

Sammi Fisher

Job Title: Lead Activity Coordinator

With nearly two years of experience in activity coordination, Sammi leads all engagement initiatives at Austenwood Care Home. Her role includes planning and organising monthly activity calendars, booking entertainers, coordinating one-to-one sessions, and managing special events such as birthdays, parties, and outings. She also hosts resident meetings to gather feedback on preferences, ensuring the activities are personalised and meaningful. Sammi is dedicated to creating a vibrant, inclusive environment where every resident feels seen, heard, and valued.

Ian

Ian Ephraim

Job Title: Maintenance Operative

Joined: 2024

Ian has over 25 years of experience in maintenance roles, primarily within the care sector. He has been part of the team at Austenwood for over a year, where he is responsible for overseeing the maintenance and repair of the facility’s equipment, infrastructure, and overall environment. Ian ensures that all work is carried out in compliance with safety regulations and standards. He also supports external contractors who service the appliances within the home.


His role is essential in creating a safe, comfortable, and well-functioning environment for both residents and staff, something he takes great pride in every day.

Christopher

Christopher Pigera

Job Title: Head Chef

Christopher is a professionally trained chef who studied at The Hotel School in Sri Lanka. He completed the National Diploma at the Cinnamon Grand Hotel (Five Star) over the course of three years and received comprehensive training in all sections of the kitchen.


He has worked for various companies across different countries. In 2004, he moved to London and worked at prestigious establishments including the Meridian Hotel in Piccadilly Circus, City Inn Hotel Westminster, the Bank of England Members Club, and several other fine dining restaurants throughout London.


Since 2015, Christopher has been working in care homes as a chef. He finds this role to be an incredibly rewarding experience. He takes pride in preparing well-cooked, delicious meals that residents thoroughly enjoy.

Robert

Robert Balan

Job Title: Head of Housekeeping

Joined: 2020

Robert has been working for Austenwood Care Home for 5 years. He began his journey as a cleaner and kitchen assistant in two other care homes before discovering this lovely place. Since then, he has continually developed himself and learned in order to offer better and better services to the residents. He currently works as the Head of Housekeeping and also helps out in all ancillary departments.

Fiona

Fiona Charles

Job Title: Operations Director

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.


For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.


Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise

Louise Hickman

Job Title: Operations Manager

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.


Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.


Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.


She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

Alice

Alice Ledwith

Job Title: Customer Liaison Manager

Joined: 2024

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.


In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.


Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Danielle

Danielle Barham

Job Title: Group Lifestyle Manager

In July 2025, I was honoured to become the Group Lifestyle Manager for Premium Care Group, where I oversee and develop lifestyle programmes across all our care homes to enhance residents’ wellbeing and quality of life.


Before this, I was Care Manager at Weald Hall, having started my career there as a care assistant. I quickly built strong relationships with residents and the care team. My passion has always been to make a genuine difference, caring for every resident as if they were part of my own family.


At Premium Care Group, we are committed to providing excellent, individualised care that promotes independence and enables residents to live their lives to the fullest. I look forward to continuing to create welcoming, engaging environments where family, friends, and our residents feel at home.

Sonya

Sonya Virdee

Job Title: Group Clinical Manager

Sonya has been a qualified nurse for over 22 years, with extensive experience in both Acute and community settings across various National Health Care Services (NHS) in Northwest London. She has also worked in the Middle East with the Government on projects including reducing amputation rates and promoting awareness on wound management. In 2022, Sonya transitioned into the Nursing Home industry to utilise her broad knowledge and skills in managing clients with chronic conditions.


Sonya initially qualified as a general nurse in 2023 and went on to attain further qualifications, including Tissue Viability (specialising in managing all types of wounds, including cancerous wounds, pressure ulcers, and leg ulcers), Teaching and Co-mentoring, Leadership and Management. She also holds a master’s degree in Health and Social Person-Centred Care and a Meta Master's in Behaviour Studies.


She was previously the Home Manager at Kingfishers Care Home in Bourne End, where she had the privilege of being part of a diverse, modern, and dynamic management team at Premier Health Care. In her new role as Group Clinical Manager within the Premium Care Group, Sonya will be using her expertise to support the homes in achieving and maintaining high clinical standards.


In her spare time, Sonya enjoys reading and watching documentaries.

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