Care Homes Owned by Premium Care Group in Essex

Reply from Kate Wyatt, Group Community Engagement Manager at Weald Hall Care HomeThank you so much for your kind and thoughtful review. We are absolutely delighted to hear about the positive improvement in your husband's wellbeing and that you both felt so well supported during your time with us.
Our team genuinely strives to care for every resident and family member as if they were our own, so your words mean a great deal to us. We're especially pleased that you enjoyed the activities, special event days, and time spent in the outside bar area with your grandchildren, those shared moments are so important and special.
Watching the planes with a cup of tea and plenty of biscuits really is a favourite here. Thank you again for taking the time to share your experience with us. This will be shared with the team at Weald Hall.

Reply from Kate Wyatt, Group Community Engagement Manager at Weald Hall Care HomeThank you so much for taking the time to share such a thoughtful and kind review. We understand how difficult it can be to entrust the care of a loved one to others, so it truly means a great deal to know that your dad has settled in so well and feels safe, comfortable, and part of the Weald Hall family.
Your kind words about our team, the care provided, and the environment we strive to maintain will be shared with all our staff, who are deeply committed to going the extra mile for every resident. Knowing that your dad is happy, well cared for, and enjoying his time with us is exactly what we aim for.
Thank you again for your trust and support, it's a privilege to care for your dad.

Reply from Kate Wyatt, Group Community Engagement Manager at Weald Hall Care HomeThank you so much for your incredibly kind and heartfelt words. We are truly touched by your review and by the trust you placed in us to care for your mum, Connie.
It means a great deal to know that your experience changed your perception of care homes and that you found Weald Hall to be a warm, clean, and caring environment. Our team works very hard to create a place where residents feel safe, valued, and happy, and your recognition of their dedication will mean the world to them.
Connie was a very special lady, and it was a privilege to care for her. Knowing that she appeared happy and settled here, and that her family felt reassured, is exactly what we strive for. Your belief that her time at Weald Hall gave her "an extra few years" is the highest compliment we could receive.
Thank you again for sharing your experience and for allowing us to be part of Connie's journey. She will always be remembered fondly here.

Reply from Kate Wyatt, Group Community Engagement Manager at Weald Hall Care HomeThank you so much for taking the time to share such a lovely review. We're delighted to hear how reassured you felt after visiting Weald Hall and that your Grandad settled in so happily with us. It means a great deal to know that our team made you feel welcome and that they were able to connect with your Grandad's cheeky sense of humour, those moments of laughter are very special to us too.
We're so pleased you enjoyed the views of the airfield, playing pool outside, and taking part in our festive celebrations (the reindeer certainly brought some magic in December). Hearing that your family has enjoyed seeing your Grandad become a social media star made us smile.
Thank you for trusting us with his care and for your kind words about our team. It has been a pleasure to look after him and to welcome your family into our home. You know where we are if you ever need us.

Reply from Kate Wyatt, Group Community Engagement Manager at Weald Hall Care HomeThank you so much for your kind and heartfelt words. It truly means a great deal to all of us to know that your mum felt safe, happy, and well cared for during her time with us. Our team is dedicated to treating every resident with the same care and respect we would give our own family, and your feedback reassures us that we achieved that for your mum.
We are grateful for the trust you placed in us over those three years and for taking the time to share your experience. Your recommendation is the highest compliment we could receive. Wishing you and your family all the very best.

Reply from Kate Wyatt, Group Community Engagement Manager at Weald Hall Care HomeThank you so much for taking the time to share this incredibly thoughtful review. It truly means the world to us.

We're deeply touched by your kind words and by the trust you placed in us during what we know was an anxious and emotional time for your family. Supporting your father's wellbeing, dignity, and happiness is exactly why we do what we do, and hearing that he feels like "your old dad" again is the greatest compliment we could receive.

Our team will be so encouraged to know the difference they've made, from helping him settle in and build new friendships, to enjoying outings like the golf driving range, and ensuring his care and medication are truly right for him. Most of all, we're delighted that he feels happy, safe, and at home here.

Thank you again for your trust and for sharing your experience. It's a privilege to care for your father and to be part of your family's journey.

Reply from Kate Wyatt, Group Community Engagement Manager at Weald Hall Care HomeThank you so much for taking the time to share such a thoughtful review. It really means the world to everyone here at Weald Hall. It is an absolute privilege to care for your Dad, and we are deeply touched by your kind words about the compassion, respect, and support shown to him and to your family.

Knowing that he feels at home with us, enjoys his meals (especially that morning porridge), and is able to take part in outings and have his individual needs championed is exactly what we strive for every day.

We are especially grateful for your recognition of our team. They work tirelessly to create a warm, open, and welcoming environment, and your experience of being greeted with openness and trust reflects the values at the heart of Weald Hall.

Thank you for entrusting us with your Dad's care. Your gratitude and appreciation stay with us, just as your Dad and your family hold a very special place in our Weald Hall family.

Reply from Kate Wyatt, Group Community Engagement Manager at Weald Hall Care HomeThank you so much for sharing such a lovely review. We are over the moon to hear about the wonderful progress your father-in-law has made and how positively he has settled in. It's incredibly rewarding for our team to know that the care, comfort, and companionship here have helped him feel happier and more at ease.

Your kind words about our staff, activities, food, and environment really mean a lot. Every member of the team genuinely cares about making the home feel just that a home, and feedback like yours reminds us why we do what we do. Thank you for placing your trust in us; we're so pleased that you felt confident and reassured leaving him in our care.

Reply from Kate Wyatt, Group Community Engagement Manager at Weald Hall Care HomeThank you so much for taking the time to share such a thoughtful and uplifting review. Your kind words mean the world to all of us at Weald Hall. We are delighted to hear how warmly welcomed you and your Mum have felt, and that the dedication of our whole team, has made such a positive impression. Supporting your Mum to regain her mobility and confidence is exactly the kind of outcome we strive for, and it is wonderful to know that you have already seen such encouraging progress.

Creating an environment that feels like a true home, not just a place to stay, is at the heart of everything we do. We are so pleased that the atmosphere, surroundings and activities programme have helped your Mum begin this new chapter with comfort, optimism and enjoyment.

Thank you again for your heartfelt appreciation. It is a privilege to care for your Mum, and we look forward to seeing her continue to flourish as part of the Weald Hall family.

Reply from Kate Wyatt, Group Community Engagement Manager at Ardtully Retirement ResidenceThank you so much for your kind and thoughtful review. We are delighted to hear that your mother-in-law has settled so well into life at Ardtully and that you feel supported by our team. It means a great deal to us to know that she feels at home and that her needs are being met with care and compassion.

Our staff work incredibly hard to create a warm, welcoming environment for both residents and their families, so your words are truly appreciated. We're especially pleased that she is enjoying the activities and days out, these moments of enjoyment and connection are so important.

On behalf of Merjury and the whole team, thank you for your trust and for taking the time to share your experience with us.

Reply from Kate Wyatt, Group Community Engagement Manager at Old Shenfield PlaceThank you so much for your incredibly kind and thoughtful review. Your words truly means a great deal to everyone at Old Shenfield Place.

It was an absolute privilege to care for your mum and dad, and to share in their lives with you. Your mum was a very special lady, and it brings us peace to know she found happiness here, enjoying the lounge she loved so much. We are thankful that you take comfort, in knowing she fell asleep in her cosy room, surrounded by familiar faces who cared for her deeply.

We are honoured that you felt Old Shenfield Place became an extended family. You and your family have been a valued part of our community, and you will be greatly missed by residents and staff alike. Please know that your mum and dad will always be remembered with warmth and affection here.

Reply from Kate Wyatt, Group Community Engagement Manager at Weald Hall Care HomeWe are delighted to hear that your mum has settled in well since moving to Weald Hall and that you've seen such a positive improvement in her physical and mental wellbeing. It means a great deal to us to know that our care, activities, and the standard of the home have made a real difference for her and for your family.

Your kind words about our staff being caring, conscientious, and approachable will be shared with the whole team, they will be truly encouraged by your feedback. We are very grateful for your trust and are pleased to be able to support your mum and your family. Thank you.

Reply from Kate Wyatt, Group Community Engagement Manager at Old Shenfield PlaceThank you so much for such a warm and thoughtful review. We're incredibly pleased that you found Old Shenfield Place at a time when you needed reassurance for your mum, and that the difference in care has been so clear.
Your comments about Cristina and the team truly reflect what we strive for every day. Treating residents like family, taking time to understand each person as an individual and ensuring everyone is treated with dignity are values we hold very close. It's especially lovely to hear how much Cristina's positive energy and the genuine kindness of the team have meant to you.
We're also delighted that you've noticed the range of activities taking place. Our activities team work hard to ensure there's always something engaging and joyful happening.
Living 150 miles away is never easy, so knowing your mum is safe, comfortable and well cared for is exactly the peace of mind we hope to give families. Thank you again for your trust, it truly means a great deal to us all.

Reply from Kate Wyatt, Group Community Engagement Manager at Ardtully Retirement ResidenceThank you so much for your incredibly kind words. To receive such a positive review from someone with your professional background truly means a great deal to all of us.

We're so pleased to hear that you've felt welcomed and supported whenever you visit, and that your friend feels comfortable and happy here, that is exactly what we strive for every day. Looking after our residents is at the heart of what we do, but caring for families and friends is just as important to us, and we're glad that comes across (a cup of tea is always waiting ).

Knowing that you would feel confident choosing Ardtully for yourself is a very special compliment, and one we don't take lightly. Thank you again for your trust, your recommendation, and for taking the time to share your experience, it really does mean a lot to the whole team.

Reply from Kate Wyatt, Group Community Engagement Manager at Ardtully Retirement ResidenceThank you very much for taking the time to share such thoughtful feedback. We are delighted to hear that your mother feels comfortable, relaxed, and less anxious since moving to Ardtully. Helping residents feel welcome, supported, and part of our community is extremely important to us, and your kind words are greatly appreciated by our management and staff team. We are also pleased that the level of care and support has met your expectations and that attending church in person has been a meaningful and positive experience for your mother. Thank you again for your trust and recommendation.