Care Home Owned by Premium Care Group in Surrey

9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Premium Care Group in Surrey

Only the locations & reviews in Surrey for Premium Care Group are showing below.

View the details of all 10 locations (with 738 reviews) owned by Premium Care Group

Premium Care Group Locations in Surrey (1)

1 Care Home owned by Premium Care Group in Surrey
Dungate Manor

Flanchford Road, Reigate Heath, Reigate RH2 8QT 

10 77 reviews
"I am very pleased my husband is in Dungate Manor. It was recommended to me by a friend, and he seems very happy there. The staff are…"   Read all 77 reviews
Location Type Care Home

Welcome to Dungate Manor, a warm and inviting care home nestled in the Surrey community of Reigate. The team specialises in providing compassionate care for elderly individuals with physical frailties and those facing mental health challenges such as… Read more about Dungate Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Palliative Care
  • Mental Health
  • 39 Rooms
  • from £1,600 / week

Premium Care Group Reviews in Surrey (77)

9.9

Premium Care Group has a Group Review Score of 9.9 (9.858) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Premium Care Group must have a Review Score.

Overall Experience
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Date Published
  • 77
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Reviewer Connection to Premium Care Group
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Review of

Dungate Manor

from M B (Wife of Resident) published on 13 October 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased my husband is in Dungate Manor. It was recommended to me by a friend, and he seems very happy there. The staff are helpful, courteous, and no task is too trivial for them to carry it out in a polite and caring manner. I am always made to feel very welcome whenever I visit and if ever
there is an issue with my husband, they contact me immediately.
Reply from Kate Wyatt, Administrator at Dungate Manor
Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your husband is happy at Dungate Manor and that you feel confident in the care he receives. Our team…read more
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Review of

Dungate Manor

from Mark S (Son of Resident) published on 26 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
- The staff team are caring and compassionate.
- The home is pleasant and inviting.
- The staff attend to the needs of my mother.
Reply from Kate Wyatt, Administrator at Dungate Manor
Thank you so much for sharing your kind words. We're delighted to hear that you find our team caring and compassionate, and that the home feels pleasant and inviting. It's wonderful to know that your…read more
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Review of

Dungate Manor

from Sue V (Daughter of Resident) published on 2 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely glad that we found the best care possible for my Mother. Dungate Manor Care Home in Reigate, Surrey is a gem among care homes.


From my initial conversations with the manager, I knew that I had found the right place for Mum. The team at Dungate is a well knit family, working as one.

Over the last few months each individual team member has shown genuine care for my Mother and it was deeply satisfying to see the attention to detail in the care given to her.


In particular I would like to name one staff member as an outstanding care giver and amazing individual who is very much in charge of her team. As with all her staff, she gives 110% every single minute of the day. The manager and this care giver quite obviously have the respect of all their carefully chosen staff and it is clear to see that this is reciprocated by them.


I must mention three other staff members, all of whom I found to be incredibly dedicated and committed to their profession. Every single member of staff was approachable and helpful.

Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for your heartfelt and generous words about Dungate Manor Care Home. We are truly touched by your feedback and delighted to hear that your experience with us has been so positive.It…read more
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Review of

Dungate Manor

from A H (Relative of Resident) published on 13 May 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
This is fabulous home, spent many an afternoon with a relative and always felt welcomed by the team at Dungate and I always felt they were looking after my family member. Nice to have peace of mind that he was getting the best care. Thank you to all at Dungate
Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for your kind words and thoughtful review. It truly means a lot to all of us here at Dungate to know that you felt welcomed and reassured during your visits. Were honoured to have…read more
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Review of

Dungate Manor

from K B (Resident) published on 29 April 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with all the services. Staff support me a lot.
Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for your kind words! We are thrilled to hear that you are enjoying your time at Dungate Manor. It means a great deal to us to know that you feel cared for and supported by our team.…read more
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Review of

Dungate Manor

from L C (Respite Resident) published on 29 April 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just wanted to say that the home is in a beautiful position in the Buckland area. The staff are young, smart, attractive and love to make things happy for all the residents. We have had chair exercises today, which is a laugh as well as exercising our muscles! It's a lovely place with very positive
vibes.
Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for your wonderful feedback! We are delighted to hear that you are enjoying the beautiful surroundings here at Dungate Manor and that our team is helping to create a happy and…read more
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Review of

Dungate Manor

from S B (Resident) published on 29 April 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very friendly.
Happy, very caring.
Food excellent.
Good experience - pay games.
Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for your kind words, We are thrilled to hear that you are enjoying your time at Dungate Manor. It means a great deal to us to know that you feel cared for and supported by our team.…read more
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Review of

Dungate Manor

from P P (Resident) published on 28 April 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am thrilled to be here at Dungate Manor, as expected, it is a lovely home with a caring team. The staff are caring and fully knowledgeable.
Reply from Kate Wyatt, Administrator at Dungate Manor
Thank you so much for your kind words. We're delighted to hear that you're enjoying your time at Dungate Manor and that our team is meeting your expectations. We take great pride in providing a caring…read more
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Review of

Dungate Manor

from A C (Resident) published on 28 April 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do I begin? The staff are caring and very kind, and nothing is too much trouble for them to cope with for the many residents. We are all warm, well fed and know that we are safe at all times. There seems to be nothing too much trouble for them at any time.
Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for your kind words! We're thrilled to hear that you feel well cared for and safe. Our staff truly strives to make sure all residents are comfortable and supported, and it means the…read more
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Review of

Dungate Manor

from D T (Resident) published on 16 April 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite happy here. Able to come and go as I please. Food is great. I go to the community centre. Feel supported.
Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor
Thank you so much for your kind words! We're so glad to hear that you're enjoying your time here and feel supported. It's wonderful to know that the food, freedom, and community centre are adding to…read more
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Review of

Dungate Manor

from Carly C (Friend of Resident) published on 28 March 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
This has to be the friendliest care home I have visited.
The staff and management are amazing, nothing is too much trouble.
The dinning facilities are to the highest of standards whereby all needs are catered for.
The home is set in beautiful surroundings with a warm homely feel. There is always
something going on I have often found myself in the mist of the daily activities, singing along!Everyone seems very happy. I would highly recommend Dungate Manor.
Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for your kind words! We're so glad to hear that you've had such a positive experience at Dungate Manor. Our team truly strives to make everyone feel welcome, and it's lovely to know…read more
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Review of

Dungate Manor

from Alison J (Friend of Resident) published on 28 March 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My little lady is surrounded by lots of tenderness and proficiency from everyone. I'm free to call by any time and made welcome as well. I love their empathy - a really caring team. So lucky to have this. Also been invited to residents celebrations - in fact going to Mother's Day at end of month and
looking forward to this. Thank you
Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor
Thank you so much for your kind words! We're so glad to hear that your little lady is receiving such great care and that you feel welcomed and supported. It's wonderful to know that you're enjoying…read more
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Review of

Dungate Manor

from Jane R (Daughter of Resident) published on 28 March 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Dungate Manor for over two years now. Unfortunately she had been in four previous care homes which had not proved successful for her. However, Dungate went over and above to get the right help and medication for her. They have also been incredibly supportive to me during a very
difficult and emotional time. She is now calm and content. Thank you Dungate.
Reply from Abdul Rifai, Registered Home Manager at Dungate Manor
Thank you so much for sharing your kind words. We are truly honoured to have been able to provide the care and support your mother needed during such a challenging time. It's wonderful to hear that…read more
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Review of

Dungate Manor

from Patricia H (Resident) published on 14 January 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am well looked after by the carers. I love this home and I feel safe here.
Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor
Thank you so much for sharing your experience so far with us. We are so pleased you love this home as much as we do, and we appreciate you trusting us with your care.
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Review of

Dungate Manor

from Bernice J (Resident) published on 13 January 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my family don't come to visit me often the team spend good quality time with me and I feel safe and protected.
Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor
Thank you so much for your kind words! We're truly happy to hear that the team has been able to provide you with a sense of safety and companionship. It's our goal to ensure that you feel supported…read more
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Review of

Dungate Manor

from K B (Resident) published on 14 November 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel happy here. Staff treating me well and respected.
I enjoy activities and food.
Reply from Caroline Walker, Marketing at Dungate Manor
Thank you for your very kind words, they mean a lot to the whole team here at Dungate.
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Review of

Dungate Manor

from M G (Resident) published on 16 October 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the food and I am still able to visit my parents. The staff are kind to me.
Reply from Caroline Walker, Marketing at Dungate Manor
Thank you so much for your very kind words. All the team at Dungate Manor really appreciate them. We're proud to have you living in our Dungate Manor family.
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Review of

Dungate Manor

from E A (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my father was a resident at Dungate Manor for only a short time before he died. However, during his stay there he was treated with compassion and the level of care provided was exemplary. Dungate Manor is such a warm and friendly home full of cheerful and caring staff and I will always be grateful
to them.
Reply from The Home Manager, Home Manager at Dungate Manor
Thank you so much for your heartfelt review. We are deeply sorry for your loss and extend our sincerest condolences to you and your family. It was our privilege to care for your father, and we are…read more
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Review of

Dungate Manor

from K B (Resident) published on 26 January 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the staff here. They help me with all my care needs.
I enjoy activities, mainly quizzes and modelling kits.
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Review of

Dungate Manor

from Rob G (Son of Resident) published on 26 January 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
Last week my father, only a few weeks away from his 89th birthday, peacefully passed away. He had been a resident at Dungate Manor for the past five years and I know these final years were joyful for him. The managers and the care staff treated my father, as they do all the other residents, like a family
member. This deep care and sincere compassion continued until his very end. My sister and I were allowed to stay at our father's bedside for the last two days of his life and we were superbly looked after by the Dungate team. I just want to thank the managers and the staff (day and night shifts) for everything they did for my father. Myself and my sister and her husband cannot thank you enough.
Reply from The Home Manager at Dungate Manor
I am deeply sorry for the loss of your father, my heartfelt condolences go out to you, your sister, and her husband during this difficult time. It is heartening to know that your father's last years…read more
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Awards / Recognitions (1)

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