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Care Home Owned by Premium Care Group in Surrey

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Premium Care Group in Surrey

Only the locations & reviews in Surrey for Premium Care Group are showing below.

View the details of all 10 locations (with 838 reviews) owned by Premium Care Group

Premium Care Group Locations in Surrey (1)

 - Browse 1 Care Home owned by Premium Care Group in Surrey
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Dungate Manor
Flanchford Road, Reigate Heath, Reigate RH2 8QT 
9.8 85 reviews
Dungate Manor, Reigate, Surrey
"Our mum Betty came down from Leeds last May. It was a massive transition for us. We or Betty couldn't have been made to feel more welcome…"   Read all 85 reviews
  • from £1,400 / week
  • 39 Rooms
Location Type Care Home

Welcome to Dungate Manor, a warm and inviting care home nestled in the Surrey community of Reigate. The team specialises in providing compassionate care for elderly individuals with physical ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Premium Care Group Reviews in Surrey (85)

9.8

Premium Care Group has a Group Review Score of 9.8 (9.841) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Premium Care Group must have a Review Score.

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Review of

Dungate Manor

from Louise T (Wife of Resident) published on 6 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I thought the house and grounds are beautiful. The management and staff are very welcoming, kind and very helpful. I was invited to have Easter Sunday dinner in the dining room with all lovely residents. I sat at a table with my resident husband, just two of us. It was an immensely enjoyable occasion.
The food and wine were very nice.
Reply from Kate Wyatt, Group Community Engagement Manager at Dungate ManorThank you so much for your lovely review. We are delighted to hear how much you enjoyed your visit and that you found both our home and grounds beautiful.
It was a pleasure to welcome you for Easter Sunday dinner, and we're so pleased you and your husband were able to share such a special and enjoyable occasion together. Your kind comments about our team, residents, food and hospitality mean a great deal to us all.
We very much look forward to welcoming you again soon.
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Review of

Dungate Manor

from R C (Son of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum Betty came down from Leeds last May. It was a massive transition for us. We or Betty couldn't have been made to feel more welcome to Dungate. We have nothing but praise from the care she is receiving to the food, activities, outings, events and her room. It is excellent in every way. Everyone
goes above and beyond. Thank you from the bottom of my heart.
Reply from Kate Wyatt, Group Community Engagement Manager at Dungate ManorThank you so much for your wonderful review. It really means a great deal to all of us at Dungate Manor.

We understand what a big step it is when a loved one moves into care, and we're so pleased that both you and Betty felt welcomed and supported from the very beginning. Hearing that she is enjoying the care, food, activities, and her surroundings reassures us that we're doing what matters most-helping our residents feel happy, comfortable, and at home.

Your kind words about our team going above and beyond will be shared with everyone here, as they work incredibly hard to provide the best possible experience each day.

Thank you again for your trust and for taking the time to share your experience, it means the world to us.
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Review of

Dungate Manor

from Ann J (Daughter of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
i used dungate Manor for my mother for respite care whilst I took a break. I went to view the home with my mother and as soon as I walked in I felt comfortable, the atmosphere was lovely, activities were going on and the staff were very friendly and nothing was to much trouble. The manager Felecia was
lovely and understood my others needs and preferences and she draughted a respite care plan to show those needs
The menus were very good and catered for all diets. My mother made a good connection with Gabby the activities lady and the activities and events that were put on were great, everyone appeared to be enjoying themselves.
I would have no doubt in using Dungate Manor again.
Reply from Kate Wyatt, Group Community Engagement Manager at Dungate ManorThank you so much for your kind and thoughtful review. We're delighted to hear that both you and your mother felt comfortable and welcomed from the moment you arrived at Dungate Manor.

It's especially lovely to know that the atmosphere, activities, and friendliness of our team made such a positive impression. Felicia will be very pleased to hear your feedback about the care plan and support she provided, and we're so glad your mother built a great connection with Gabby and enjoyed the activities on offer.

We always strive to create a supportive, engaging, and homely environment for both residents and their families, so your comments really do mean a lot to us.

Thank you again for your trust in us, we would be delighted to welcome your mother back anytime in the future.
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Review of

Dungate Manor

from A E (Son of Resident) published on 30 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic caring staff. Always enthusiastic and happy. Mum has thrived since she arrived. Such a difference to when she lived alone.
Reply from Kate Wyatt, Group Community Engagement Manager at Dungate ManorThank you so much for your kind words. It means the world to us to know that your mum is happy, settled, and thriving at Dungate Manor. We understand how emotional such a transition can be, and we feel incredibly privileged to be part of her journey.

Our team genuinely cares for each resident as if they were part of our own family, so hearing that this has made such a positive difference after her time living alone is incredibly touching. Your message will be shared with the whole team, it will mean so much to them.

Thank you for trusting us with your mum's care
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Review of

Dungate Manor

from Sally C (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has resided at Dungate for almost 3 years. Whilst his health has naturally deteriorated, as a family we rest in the knowledge that he is content and very well cared for.
Over recent months, the home has come under new and much improved management.
All staff are genuinely caring, supportive and
always have a smile.
Activities are now run enthusiastically to include all residents to the best of their ability and it is lovely as a relative to be shown footage when we're not present.
Events are now regularly put on so that families can share experiences with their loved ones. From a thoughtful quiet fireworks display to the Christmas carol concert which was bursting at the seams with families. So heartwarming!
There was a recent food taster menu for relatives too, showcasing the new residents' menu. It was of hotel standard - hopefully this will now be standard for all daily meals.
The home has a lived in and comfortable feel well suited to the environment in beautiful surroundings.
Reply from Kate Wyatt, Group Community Engagement Manager at Dungate ManorThank you so much for taking the time to share such a thoughtful review. It means a great deal to the whole team at Dungate to know that your father is content and feels well cared for, and that you, as a family, have that peace of mind.

We are delighted that you have noticed the positive changes under our new management and that the dedication of our staff shines through. Your kind words about their warmth, enthusiasm, and genuine care will be shared with them all.

It's wonderful to hear how much you've enjoyed the activities, events, and opportunities to be involved. Creating meaningful moments for residents and their families is at the heart of what we do. We're also pleased that you enjoyed the menu tasting and appreciate your feedback, our aim is for that high standard to be reflected in everyday meals.

Thank you again for your support and trust. We are privileged to care for your father.
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Review of

Dungate Manor

from Sally C (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over recent months, Dungate has been a very happy and calm home. Staff are very kind and caring.
Improvements being made on food.
Inclusive events for residents and family, which is great. Fireworks evenings and food tasting were a highlight.
It was so lovely to be able to share this experience
and other recent events/parties with my lovely Dad.
Dad is settled and content at Dungate and we know he is now safe and well cared for.
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Review of

Dungate Manor

from S L (Son of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is content and wants for nothing. He feels well cared for by the staff.
Reply from Kate Wyatt, Administrator at Dungate ManorThank you for sharing your kind words. We're delighted to hear that your father feels content and well cared for. Our team at Dungate Manor takes great pride in ensuring every resident's comfort and happiness, and it's wonderful to know that he feels supported.
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Review of

Dungate Manor

from Jane R (Daughter of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Dungate Manor for 4 years. It's not been an easy ride as she struggles to settle. However the carers have pursued with kindness and support for us both. Since the new ownership, I have noticed a positive change in the atmosphere, activities, and now the food. My mother is now calmer
and more content. Last night they launched their new food menu at a firework and taster evening. The food has always been a bit of a bugbear with my mother who pronounced the new food as 'excellent' and I agree it was beautifully presented and delicious. I'm now looking forward to joining her for lunch!!
Reply from Kate Wyatt, Group Community Engagement Manager at Dungate ManorThank you so much for taking the time to share your experience. We're delighted to hear that, despite the challenges, our team's kindness and support have made a difference for both you and your mother. Since the new ownership, we've been focused on creating a positive atmosphere, enriching activities, and improving dining experiences, and it's wonderful to hear that you've noticed these changes. We're especially thrilled that your mother enjoyed the new menu at the firework and taster evening, her "excellent" verdict and your compliments on the presentation mean a lot to us. Knowing that she is now calmer and more content is incredibly rewarding, and we look forward to welcoming you to join her for lunch soon. Thank you again for your kind words and for trusting us with her care.
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Review of

Dungate Manor

from R F (Wife of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I chose Dungate Manor for my husband because the staff are exceptionally kind, caring and professional. They work extremely hard and get on well together. The new activities manager is very jolly and includes all the residents, whatever their ability. The deputy manager is acting manager at present,
working long hours and with huge responsibility.
Reply from Kate Wyatt, Group Community Engagement Manager at Dungate ManorThank you so much for taking the time to share your thoughtful feedback. We are truly delighted to hear that your husband has felt supported and cared for at Dungate Manor. Our team works hard to create a warm, inclusive, and professional environment, and it means a great deal to them to know their efforts make a difference.

We're especially pleased that you've had such positive experiences with our activities and care teams. Your kind words about our acting manager and staff will be shared with them-they will be very grateful. We'd also like to acknowledge and appreciate your recognition of the deputy manager's exceptional dedication, as they continue to lead and support the team with warmth, professionalism, and commitment.

Thank you again for your trust in us. It is a privilege to care for your husband. If there is ever anything more we can do to support you both, please don't hesitate to let us know.
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Review of

Dungate Manor

from M B (Wife of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased my husband is in Dungate Manor. It was recommended to me by a friend, and he seems very happy there. The staff are helpful, courteous, and no task is too trivial for them to carry it out in a polite and caring manner. I am always made to feel very welcome whenever I visit and if ever
there is an issue with my husband, they contact me immediately.
Reply from Kate Wyatt, Administrator at Dungate ManorThank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your husband is happy at Dungate Manor and that you feel confident in the care he receives. Our team works hard to create a welcoming, respectful, and supportive environment for both our residents and their families, so it means a great deal to know that this is reflected in your experience. We're especially pleased that our communication and attentiveness have given you peace of mind. Your recommendation and trust mean everything to us.
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Review of

Dungate Manor

from Mark S (Son of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
- The staff team are caring and compassionate.
- The home is pleasant and inviting.
- The staff attend to the needs of my mother.
Reply from Kate Wyatt, Administrator at Dungate ManorThank you so much for sharing your kind words. We're delighted to hear that you find our team caring and compassionate, and that the home feels pleasant and inviting. It's wonderful to know that your mother's needs are being well attended to, our priority is always the comfort and wellbeing of our residents.
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Review of

Dungate Manor

from Sue V (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely glad that we found the best care possible for my Mother. Dungate Manor Care Home in Reigate, Surrey is a gem among care homes.


From my initial conversations with the manager, I knew that I had found the right place for Mum. The team at Dungate is a well knit family, working as one.

Over the last few months each individual team member has shown genuine care for my Mother and it was deeply satisfying to see the attention to detail in the care given to her.


In particular I would like to name one staff member as an outstanding care giver and amazing individual who is very much in charge of her team. As with all her staff, she gives 110% every single minute of the day. The manager and this care giver quite obviously have the respect of all their carefully chosen staff and it is clear to see that this is reciprocated by them.


I must mention three other staff members, all of whom I found to be incredibly dedicated and committed to their profession. Every single member of staff was approachable and helpful.

Reply from Abdul Rifai, Registered Home Manager at Dungate ManorThank you so much for your heartfelt and generous words about Dungate Manor Care Home. We are truly touched by your feedback and delighted to hear that your experience with us has been so positive.It is our mission to provide compassionate, person-centred care in a supportive and respectful environment, and we are thrilled that you felt this from your very first conversation with me. Knowing that your mother has received attentive, detailed, and genuinely caring support from our team means the world to us.
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Review of

Dungate Manor

from A H (Relative of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is fabulous home, spent many an afternoon with a relative and always felt welcomed by the team at Dungate and I always felt they were looking after my family member. Nice to have peace of mind that he was getting the best care. Thank you to all at Dungate
Reply from Abdul Rifai, Registered Home Manager at Dungate ManorThank you so much for your kind words and thoughtful review. It truly means a lot to all of us here at Dungate to know that you felt welcomed and reassured during your visits. Were honoured to have cared for your relative and are so pleased to hear that you had peace of mind knowing they were well looked after. Your feedback is a wonderful encouragement to our team. Thank you again for your support.
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Review of

Dungate Manor

from K B (Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with all the services. Staff support me a lot.
Reply from Abdul Rifai, Registered Home Manager at Dungate ManorThank you so much for your kind words! We are thrilled to hear that you are enjoying your time at Dungate Manor. It means a great deal to us to know that you feel cared for and supported by our team. We are especially happy that you are enjoying the food and activities your happiness and comfort are our top priorities.
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Review of

Dungate Manor

from L C (Respite Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just wanted to say that the home is in a beautiful position in the Buckland area. The staff are young, smart, attractive and love to make things happy for all the residents. We have had chair exercises today, which is a laugh as well as exercising our muscles! It's a lovely place with very positive
vibes.
Reply from Abdul Rifai, Registered Home Manager at Dungate ManorThank you so much for your wonderful feedback! We are delighted to hear that you are enjoying the beautiful surroundings here at Dungate Manor and that our team is helping to create a happy and positive atmosphere for you. It's fantastic that you're taking part in activities like chair exercises - a bit of laughter really does make exercise even better.We're so pleased that you feel at home with us. Your kind words mean a great deal to the entire team, and we look forward to sharing many more happy, active moments with you.
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Review of

Dungate Manor

from S B (Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very friendly.
Happy, very caring.
Food excellent.
Good experience - pay games.
Reply from Abdul Rifai, Registered Home Manager at Dungate ManorThank you so much for your kind words, We are thrilled to hear that you are enjoying your time at Dungate Manor. It means a great deal to us to know that you feel cared for and supported by our team. We are especially happy that you are enjoying the food and activities - your happiness and comfort are our top priorities.If there is ever anything more we can do to make your experience even better, please don't hesitate to let us know. We're so pleased to have you as part of our Dungate Manor family
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Review of

Dungate Manor

from P P (Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am thrilled to be here at Dungate Manor, as expected, it is a lovely home with a caring team. The staff are caring and fully knowledgeable.
Reply from Kate Wyatt, Administrator at Dungate ManorThank you so much for your kind words. We're delighted to hear that you're enjoying your time at Dungate Manor and that our team is meeting your expectations. We take great pride in providing a caring and knowledgeable environment, and it's wonderful to know that it's making a difference for you.
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Review of

Dungate Manor

from A C (Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do I begin? The staff are caring and very kind, and nothing is too much trouble for them to cope with for the many residents. We are all warm, well fed and know that we are safe at all times. There seems to be nothing too much trouble for them at any time.
Reply from Abdul Rifai, Registered Home Manager at Dungate ManorThank you so much for your kind words! We're thrilled to hear that you feel well cared for and safe. Our staff truly strives to make sure all residents are comfortable and supported, and it means the world to us to know that their efforts are appreciated. We will continue to work hard to maintain this level of care and ensure everyone feels at home. Thank you for taking the time to share your positive experience!
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Review of

Dungate Manor

from D T (Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite happy here. Able to come and go as I please. Food is great. I go to the community centre. Feel supported.
Reply from Alice Ledwith, Customer Relations Manager at Dungate ManorThank you so much for your kind words! We're so glad to hear that you're enjoying your time here and feel supported. It's wonderful to know that the food, freedom, and community centre are adding to your positive experience. Your comfort and well-being mean the world to us!
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Review of

Dungate Manor

from Carly C (Friend of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This has to be the friendliest care home I have visited.
The staff and management are amazing, nothing is too much trouble.
The dinning facilities are to the highest of standards whereby all needs are catered for.
The home is set in beautiful surroundings with a warm homely feel. There is always
something going on I have often found myself in the mist of the daily activities, singing along!Everyone seems very happy. I would highly recommend Dungate Manor.
Reply from Abdul Rifai, Registered Home Manager at Dungate ManorThank you so much for your kind words! We're so glad to hear that you've had such a positive experience at Dungate Manor. Our team truly strives to make everyone feel welcome, and it's lovely to know that the warm, homely atmosphere and activities have made such an impact on you.It's wonderful to hear that you've enjoyed joining in with the daily activities - we love to see everyone having fun and feeling part of the community! Your recommendation means a lot to us. Thank you again for taking the time to share your thoughts, and we hope to see you again soon!
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Awards / Recognitions (2)

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