Care Home Owned by Premium Care Group in Surrey

Thank you so much for your heartfelt and generous words about Dungate Manor Care Home. We are truly touched by your feedback and delighted to hear that your experience with us has been so positive.It is our mission to provide compassionate, person-centred care in a supportive and respectful environment, and we are thrilled that you felt this from your very first conversation with me. Knowing that your mother has received attentive, detailed, and genuinely caring support from our team means the world to us.

Thank you so much for your wonderful feedback! We are delighted to hear that you are enjoying the beautiful surroundings here at Dungate Manor and that our team is helping to create a happy and positive atmosphere for you. It's fantastic that you're taking part in activities like chair exercises - a bit of laughter really does make exercise even better.We're so pleased that you feel at home with us. Your kind words mean a great deal to the entire team, and we look forward to sharing many more happy, active moments with you.

Thank you so much for your kind words! We're so glad to hear that you've had such a positive experience at Dungate Manor. Our team truly strives to make everyone feel welcome, and it's lovely to know that the warm, homely atmosphere and activities have made such an impact on you.It's wonderful to hear that you've enjoyed joining in with the daily activities - we love to see everyone having fun and feeling part of the community! Your recommendation means a lot to us. Thank you again for taking the time to share your thoughts, and we hope to see you again soon!

Thank you so much for your kind words! We're so glad to hear that your little lady is receiving such great care and that you feel welcomed and supported. It's wonderful to know that you're enjoying the community and looking forward to the upcoming Mother's Day celebration. Your feedback means a lot to us, and we're grateful to have you as part of our family. We're always here for you!

Thank you so much for sharing your kind words. We are truly honoured to have been able to provide the care and support your mother needed during such a challenging time. It's wonderful to hear that she is now calm and content, and we're grateful to have been able to make a positive difference for both her and for you. Your trust in us means a lot, and we will continue to strive to provide the best care possible. Thank you for being part of the Dungate Manor family.

Thank you so much for your heartfelt review. We are deeply sorry for your loss and extend our sincerest condolences to you and your family. It was our privilege to care for your father, and we are grateful for your kind words about our staff and the care we provided. Knowing that we could offer comfort and compassion during his time with us means a great deal. Your gratitude is very much appreciated, and we will continue to strive to provide the same level of care and warmth to all our residents. Please take care.

I am deeply sorry for the loss of your father, my heartfelt condolences go out to you, your sister, and her husband during this difficult time. It is heartening to know that your father's last years were filled with joy and that the team's deep care and sincere compassion extended until his peaceful end. On behalf of the entire Dungate Manor team, we appreciate your kind words of gratitude. Our mission is to provide, not just professional care, but a sense of family and support to our residents and their loved ones. Your acknowledgement reinforces our commitment to delivering compassionate and person-centered care.
Please know that we are here to support you and your family during this grieving process. If there is anything more we can do to assist you or if you have any further feedback, please do not hesitate to reach out.
Once again, our sincere condolences, and thank you for entrusting us with your father's care.

I am deeply moved by your heartfelt feedback about your mum's experience at Dungate Manor. It warms our hearts to know that your mum felt welcomed, cared for, and happy during her 18-month stay with us.
It is incredibly rewarding to hear that the round-the-clock care provided to your mum was not only effective but also infused with warmth and genuine connection. Your description of the carers' interactions with her, bringing laughter and joy to her days, truly touches us. Our team takes pride in understanding each resident on a personal level, and your acknowledgement of their efforts is truly appreciated.
Creating a happy and communal environment for residents is at the core of our mission at Dungate Manor. We are thrilled to hear that your mum thrived on the engaging atmosphere downstairs and that she found joy in observing the activities around her.

Thank you Helen for your amazing review which I have passed to the staff.