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Care Homes Owned by Premium Care Group in Surrey

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Premium Care Group Locations in Surrey (1)

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1 Care Home owned by Premium Care Group in Surrey

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Dungate Manor
Flanchford Road, Reigate Heath, Reigate RH2 8QT
9.887 Reviews
Dungate Manor
Dungate Manor
"When I first visited Dungate Manor I instantly had a feeling that it was more than a care home, it was more like a second home for my wife...."Read all 87 reviews

from £1,400 / week39 rooms

Location Type: Care Home

Welcome to Dungate Manor, a warm and inviting care home nestled in the Surrey community of Reigate. The team specialises in providing compassionate care for elderly individuals with physical frailties... Read more

  • Older Person Care
  • Younger Adult Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
  • Mental Health Care

Premium Care Group Reviews in Surrey (87)

9.9

Premium Care Group has a Group Review Score of 9.9 (9.879) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Premium Care Group must have a Review Score.

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Showing 87 reviews matching selected criteria
Review of Dungate Manor from David D (Husband of Resident) published on 31 July 2026 Submitted via Postal Card•
Overall Experience

When I first visited Dungate Manor I instantly had a feeling that it was more than a care home, it was more like a second home for my wife. The management and staff are wonderful, and nothing is too much trouble. All the staff are genuinely interested in the residents, and it appears that no-one is left unattended or lonely. The food is excellent and varied, the activities are well thought out and structured well, The manor is exceptionally clean and fresh at all times. Exceptional.

↩Reply from Kate Wyatt, Head of Marketing at Dungate Manor

Thank you so much for taking the time to leave such a wonderful review.

It means so much to hear that, from your very first visit, Dungate Manor felt like a second home for your wife. Creating a warm, welcoming environment where residents feel safe, valued and really at home is exactly what we...  

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Review of Dungate Manor from Louise T (Wife of Resident) published on 8 June 2026 Submitted via Postal Card•
Overall Experience

I go to visit my husband twice a week, I get to know the managers and staff better. They are very good and hard workers. They look out for all residents, support, helpful, be there for them and having a lot of activities and events planning each month. This place is more like 'down to earth' that what we wanted. Comforable and happy place. The wall being painted is coming along nicely and brightens up the area. At cream tea party on 15th May was very enjoyable afternoon. Very welcome with cream cakes and special tea. They have planned very well, get some families together with their loved ones.

↩Reply from Kate Wyatt, Group Community Engagement Manager at Dungate Manor
Thank you so much for your lovely review and for taking the time to share your experience.

We are delighted to hear that you and your husband feel so welcome at Dungate Manor. Our team works incredibly hard to provide a caring, supportive, and homely environment for all our residents, so it means...  

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Review of Dungate Manor from Avril S (Sister of Resident) published on 5 June 2026 Submitted via Postal Card•
Overall Experience

Overall, Dungate Manor is an excellent care home. We feel very much embraced by the whole team. The staff are of a very high standard, and really care for the residents, in a loving, professional manner, with dignity and compassion. The building is kept beautifully to a very high standard, it is situated in beautiful grounds which are immaculate. My sister feels very comfortable here and says how much she likes it here. It is so friendly. We are delighted my sister was fortunate to be given a place here.

↩Reply from Kate Wyatt, Group Community Engagement Manager at Dungate Manor
Thank you so much for your lovely review.

We're delighted to hear that your sister feels happy and comfortable at Dungate Manor. It means a great deal to know that you feel welcomed and supported by the team, and that our staff's care, kindness and professionalism have made such a positive...  

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Review of Dungate Manor from R C (Son of Resident) published on 30 April 2026 Submitted via Postal Card•
Overall Experience

Our mum Betty came down from Leeds last May. It was a massive transition for us. We or Betty couldn't have been made to feel more welcome to Dungate. We have nothing but praise from the care she is receiving to the food, activities, outings, events and her room. It is excellent in every way. Everyone goes above and beyond. Thank you from the bottom of my heart.

↩Reply from Kate Wyatt, Group Community Engagement Manager at Dungate Manor

Thank you so much for your wonderful review. It really means a great deal to all of us at Dungate Manor.

We understand what a big step it is when a loved one moves into care, and we're so pleased that both you and Betty felt welcomed and supported from the very beginning. Hearing that she is...  

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Review of Dungate Manor from Ann J (Daughter of Resident) published on 16 April 2026 Submitted via Website•
Overall Experience
i used dungate Manor for my mother for respite care whilst I took a break. I went to view the home with my mother and as soon as I walked in I felt comfortable, the atmosphere was lovely, activities were going on and the staff were very friendly and nothing was to much trouble. The manager Felecia was lovely and understood my others needs and preferences and she draughted a respite care plan to show those needs
The menus were very good and catered for all diets. My mother made a good connection with Gabby the activities lady and the activities and events that were put on were great, everyone appeared to be enjoying themselves.

I would have no doubt in using Dungate Manor again.

↩Reply from Kate Wyatt, Group Community Engagement Manager at Dungate Manor

Thank you so much for your kind and thoughtful review. We're delighted to hear that both you and your mother felt comfortable and welcomed from the moment you arrived at Dungate Manor.

It's especially lovely to know that the atmosphere, activities, and friendliness of our team made such a...  

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Review of Dungate Manor from A E (Son of Resident) published on 30 March 2026 Submitted via Postal Card•
Overall Experience

Fantastic caring staff. Always enthusiastic and happy. Mum has thrived since she arrived. Such a difference to when she lived alone.

↩Reply from Kate Wyatt, Group Community Engagement Manager at Dungate Manor

Thank you so much for your kind words. It means the world to us to know that your mum is happy, settled, and thriving at Dungate Manor. We understand how emotional such a transition can be, and we feel incredibly privileged to be part of her journey.

Our team genuinely cares for each resident as...  

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Review of Dungate Manor from Sally C (Daughter of Resident) published on 15 January 2026 Submitted via Website•
Overall Experience
Dad has resided at Dungate for almost 3 years. Whilst his health has naturally deteriorated, as a family we rest in the knowledge that he is content and very well cared for.
Over recent months, the home has come under new and much improved management.
All staff are genuinely caring, supportive and always have a smile.
Activities are now run enthusiastically to include all residents to the best of their ability and it is lovely as a relative to be shown footage when we're not present.
Events are now regularly put on so that families can share experiences with their loved ones. From a thoughtful quiet fireworks display to the Christmas carol concert which was bursting at the seams with families. So heartwarming!
There was a recent food taster menu for relatives too, showcasing the new residents' menu. It was of hotel standard - hopefully this will now be standard for all daily meals.

The home has a lived in and comfortable feel well suited to the environment in beautiful surroundings.

↩Reply from Kate Wyatt, Group Community Engagement Manager at Dungate Manor

Thank you so much for taking the time to share such a thoughtful review. It means a great deal to the whole team at Dungate to know that your father is content and feels well cared for, and that you, as a family, have that peace of mind.

We are delighted that you have noticed the positive...  

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Review of Dungate Manor from Sally C (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card•
Overall Experience
Over recent months, Dungate has been a very happy and calm home. Staff are very kind and caring.
Improvements being made on food.
Inclusive events for residents and family, which is great. Fireworks evenings and food tasting were a highlight.
It was so lovely to be able to share this experience and other recent events/parties with my lovely Dad.

Dad is settled and content at Dungate and we know he is now safe and well cared for.

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Review of Dungate Manor from S L (Son of Resident) published on 1 December 2025 Submitted via Postal Card•
Overall Experience

My father is content and wants for nothing. He feels well cared for by the staff.

↩Reply from Kate Wyatt, Administrator at Dungate Manor

Thank you for sharing your kind words. We're delighted to hear that your father feels content and well cared for. Our team at Dungate Manor takes great pride in ensuring every resident's comfort and happiness, and it's wonderful to know that he feels supported.

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Review of Dungate Manor from Jane R (Daughter of Resident) published on 1 December 2025 Submitted via Postal Card•
Overall Experience

My mother has been in Dungate Manor for 4 years. It's not been an easy ride as she struggles to settle. However the carers have pursued with kindness and support for us both. Since the new ownership, I have noticed a positive change in the atmosphere, activities, and now the food. My mother is now calmer and more content. Last night they launched their new food menu at a firework and taster evening. The food has always been a bit of a bugbear with my mother who pronounced the new food as 'excellent' and I agree it was beautifully presented and delicious. I'm now looking forward to joining her for lunch!!

↩Reply from Kate Wyatt, Group Community Engagement Manager at Dungate Manor

Thank you so much for taking the time to share your experience. We're delighted to hear that, despite the challenges, our team's kindness and support have made a difference for both you and your mother. Since the new ownership, we've been focused on creating a positive atmosphere, enriching...  

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Review of Dungate Manor from R F (Wife of Resident) published on 1 December 2025 Submitted via Postal Card•
Overall Experience

I chose Dungate Manor for my husband because the staff are exceptionally kind, caring and professional. They work extremely hard and get on well together. The new activities manager is very jolly and includes all the residents, whatever their ability. The deputy manager is acting manager at present, working long hours and with huge responsibility.

↩Reply from Kate Wyatt, Group Community Engagement Manager at Dungate Manor

Thank you so much for taking the time to share your thoughtful feedback. We are truly delighted to hear that your husband has felt supported and cared for at Dungate Manor. Our team works hard to create a warm, inclusive, and professional environment, and it means a great deal to them to know their...  

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Review of Dungate Manor from M B (Wife of Resident) published on 13 October 2025 Submitted via Postal Card•
Overall Experience

I am very pleased my husband is in Dungate Manor. It was recommended to me by a friend, and he seems very happy there. The staff are helpful, courteous, and no task is too trivial for them to carry it out in a polite and caring manner. I am always made to feel very welcome whenever I visit and if ever there is an issue with my husband, they contact me immediately.

↩Reply from Kate Wyatt, Administrator at Dungate Manor

Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your husband is happy at Dungate Manor and that you feel confident in the care he receives. Our team works hard to create a welcoming, respectful, and supportive environment for both our residents and...  

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Review of Dungate Manor from Mark S (Son of Resident) published on 26 September 2025 Submitted via Postal Card•
Overall Experience
- The staff team are caring and compassionate.
- The home is pleasant and inviting.

- The staff attend to the needs of my mother.

↩Reply from Kate Wyatt, Administrator at Dungate Manor

Thank you so much for sharing your kind words. We're delighted to hear that you find our team caring and compassionate, and that the home feels pleasant and inviting. It's wonderful to know that your mother's needs are being well attended to, our priority is always the comfort and wellbeing of our residents.

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Review of Dungate Manor from Sue V (Daughter of Resident) published on 2 July 2025 Submitted via Website•
Overall Experience

I am extremely glad that we found the best care possible for my Mother. Dungate Manor Care Home in Reigate, Surrey is a gem among care homes.

From my initial conversations with the manager, I knew that I had found the right place for Mum. The team at Dungate is a well knit family, working as one. Over the last few months each individual team member has shown genuine care for my Mother and it was deeply satisfying to see the attention to detail in the care given to her.

In particular I would like to name one staff member as an outstanding care giver and amazing individual who is very much in charge of her team. As with all her staff, she gives 110% every single minute of the day. The manager and this care giver quite obviously have the respect of all their carefully chosen staff and it is clear to see that this is reciprocated by them.

I must mention three other staff members, all of whom I found to be incredibly dedicated and committed to their profession. Every single member of staff was approachable and helpful.

↩Reply from Abdul Rifai, Registered Home Manager at Dungate Manor

Thank you so much for your heartfelt and generous words about Dungate Manor Care Home. We are truly touched by your feedback and delighted to hear that your experience with us has been so positive.It is our mission to provide compassionate, person-centred care in a supportive and respectful...  

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Review of Dungate Manor from A H (Relative of Resident) published on 13 May 2025 Submitted via Website•
Overall Experience

This is fabulous home, spent many an afternoon with a relative and always felt welcomed by the team at Dungate and I always felt they were looking after my family member. Nice to have peace of mind that he was getting the best care. Thank you to all at Dungate

↩Reply from Abdul Rifai, Registered Home Manager at Dungate Manor

Thank you so much for your kind words and thoughtful review. It truly means a lot to all of us here at Dungate to know that you felt welcomed and reassured during your visits. Were honoured to have cared for your relative and are so pleased to hear that you had peace of mind knowing they were well...  

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Review of Dungate Manor from K B (Resident / Service User) published on 29 April 2025 Submitted via Postal Card•
Overall Experience

I am happy with all the services. Staff support me a lot.

↩Reply from Abdul Rifai, Registered Home Manager at Dungate Manor

Thank you so much for your kind words! We are thrilled to hear that you are enjoying your time at Dungate Manor. It means a great deal to us to know that you feel cared for and supported by our team. We are especially happy that you are enjoying the food and activities your happiness and comfort are our top priorities.

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Review of Dungate Manor from L C (Respite Resident) published on 29 April 2025 Submitted via Postal Card•
Overall Experience

Just wanted to say that the home is in a beautiful position in the Buckland area. The staff are young, smart, attractive and love to make things happy for all the residents. We have had chair exercises today, which is a laugh as well as exercising our muscles! It's a lovely place with very positive vibes.

↩Reply from Abdul Rifai, Registered Home Manager at Dungate Manor

Thank you so much for your wonderful feedback! We are delighted to hear that you are enjoying the beautiful surroundings here at Dungate Manor and that our team is helping to create a happy and positive atmosphere for you. It's fantastic that you're taking part in activities like chair exercises -...  

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Review of Dungate Manor from S B (Resident / Service User) published on 29 April 2025 Submitted via Postal Card•
Overall Experience
Everyone is very friendly.
Happy, very caring.
Food excellent.

Good experience - pay games.

↩Reply from Abdul Rifai, Registered Home Manager at Dungate Manor

Thank you so much for your kind words, We are thrilled to hear that you are enjoying your time at Dungate Manor. It means a great deal to us to know that you feel cared for and supported by our team. We are especially happy that you are enjoying the food and activities - your happiness and comfort...  

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Review of Dungate Manor from P P (Resident / Service User) published on 28 April 2025 Submitted via Postal Card•
Overall Experience

I am thrilled to be here at Dungate Manor, as expected, it is a lovely home with a caring team. The staff are caring and fully knowledgeable.

↩Reply from Kate Wyatt, Administrator at Dungate Manor

Thank you so much for your kind words. We're delighted to hear that you're enjoying your time at Dungate Manor and that our team is meeting your expectations. We take great pride in providing a caring and knowledgeable environment, and it's wonderful to know that it's making a difference for you.

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Review of Dungate Manor from A C (Resident / Service User) published on 28 April 2025 Submitted via Postal Card•
Overall Experience

Where do I begin? The staff are caring and very kind, and nothing is too much trouble for them to cope with for the many residents. We are all warm, well fed and know that we are safe at all times. There seems to be nothing too much trouble for them at any time.

↩Reply from Abdul Rifai, Registered Home Manager at Dungate Manor

Thank you so much for your kind words! We're thrilled to hear that you feel well cared for and safe. Our staff truly strives to make sure all residents are comfortable and supported, and it means the world to us to know that their efforts are appreciated. We will continue to work hard to maintain...  

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