Care Homes Owned by Premium Care Group in Surrey

Thank you so much for your lovely review and kind words about Dungate Manor. It is wonderful to hear how happy your mum has been with us and that she particularly enjoys the activities and food. Providing a warm, caring and welcoming home where our residents feel happy, valued and respected is so important to us. Your lovely comments about our team mean a great deal and will be shared with everyone at Dungate Manor. Thank you for placing your trust in us to care for your mum. Read less

Thank you so much for your wonderful review and, of course, for the time you regularly spend with us at Dungate Manor.

It means so much to hear that you feel such a warm and welcoming atmosphere within our home and, particularly, that you see our residents happy, smiling and enjoying time together. Having regular volunteers like yourself as part of our wider Dungate Manor community is incredibly special to us and our residents.

Thank you also for your lovely words about Gabby. We will be sure to share these with her and the team.

Thank you for being such a valued part of life at Dungate Manor. Read less

Thank you so much for taking the time to leave such a wonderful review.

It means so much to hear that, from your very first visit, Dungate Manor felt like a second home for your wife. Creating a warm, welcoming environment where residents feel safe, valued and really at home is exactly what we strive for every day.

Your kind words about our management team, staff, activities, housekeeping and catering team will be shared with everyone. They will be delighted to know their dedication and compassion have made such a positive difference to both you and your wife.

Thank you once again for your support and trust in Dungate Manor. We look forward to continuing to provide the very best care. Read less

Your appreciation means a great deal to everyone at Dungate Manor. Read less

Thank you for placing your trust in us. We're so pleased that your sister is enjoying life here and appreciate you taking the time to share your experience. Read less

Thank you so much for your wonderful review. It really means a great deal to all of us at Dungate Manor.

We understand what a big step it is when a loved one moves into care, and we're so pleased that both you and Betty felt welcomed and supported from the very beginning. Hearing that she is enjoying the care, food, activities, and her surroundings reassures us that we're doing what matters most-helping our residents feel happy, comfortable, and at home.

Your kind words about our team going above and beyond will be shared with everyone here, as they work incredibly hard to provide the best possible experience each day.

Thank you again for your trust and for taking the time to share your experience, it means the world to us. Read less

Thank you so much for your kind and thoughtful review. We're delighted to hear that both you and your mother felt comfortable and welcomed from the moment you arrived at Dungate Manor.

It's especially lovely to know that the atmosphere, activities, and friendliness of our team made such a positive impression. Felicia will be very pleased to hear your feedback about the care plan and support she provided, and we're so glad your mother built a great connection with Gabby and enjoyed the activities on offer.

We always strive to create a supportive, engaging, and homely environment for both residents and their families, so your comments really do mean a lot to us.

Thank you again for your trust in us, we would be delighted to welcome your mother back anytime in the future. Read less

Thank you so much for your kind words. It means the world to us to know that your mum is happy, settled, and thriving at Dungate Manor. We understand how emotional such a transition can be, and we feel incredibly privileged to be part of her journey.

Our team genuinely cares for each resident as if they were part of our own family, so hearing that this has made such a positive difference after her time living alone is incredibly touching. Your message will be shared with the whole team, it will mean so much to them.

Thank you for trusting us with your mum's care Read less

Thank you so much for taking the time to share such a thoughtful review. It means a great deal to the whole team at Dungate to know that your father is content and feels well cared for, and that you, as a family, have that peace of mind.

We are delighted that you have noticed the positive changes under our new management and that the dedication of our staff shines through. Your kind words about their warmth, enthusiasm, and genuine care will be shared with them all.

It's wonderful to hear how much you've enjoyed the activities, events, and opportunities to be involved. Creating meaningful moments for residents and their families is at the heart of what we do. We're also pleased that you enjoyed the menu tasting and appreciate your feedback, our aim is for that high standard to be reflected in everyday meals.

Thank you again for your support and trust. We are privileged to care for your father. Read less

Thank you so much for taking the time to share your experience. We're delighted to hear that, despite the challenges, our team's kindness and support have made a difference for both you and your mother. Since the new ownership, we've been focused on creating a positive atmosphere, enriching activities, and improving dining experiences, and it's wonderful to hear that you've noticed these changes. We're especially thrilled that your mother enjoyed the new menu at the firework and taster evening, her "excellent" verdict and your compliments on the presentation mean a lot to us. Knowing that she is now calmer and more content is incredibly rewarding, and we look forward to welcoming you to join her for lunch soon. Thank you again for your kind words and for trusting us with her care. Read less

Thank you so much for taking the time to share your thoughtful feedback. We are truly delighted to hear that your husband has felt supported and cared for at Dungate Manor. Our team works hard to create a warm, inclusive, and professional environment, and it means a great deal to them to know their efforts make a difference.

We're especially pleased that you've had such positive experiences with our activities and care teams. Your kind words about our acting manager and staff will be shared with them-they will be very grateful. We'd also like to acknowledge and appreciate your recognition of the deputy manager's exceptional dedication, as they continue to lead and support the team with warmth, professionalism, and commitment.

Thank you again for your trust in us. It is a privilege to care for your husband. If there is ever anything more we can do to support you both, please don't hesitate to let us know. Read less

Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your husband is happy at Dungate Manor and that you feel confident in the care he receives. Our team works hard to create a welcoming, respectful, and supportive environment for both our residents and their families, so it means a great deal to know that this is reflected in your experience. We're especially pleased that our communication and attentiveness have given you peace of mind. Your recommendation and trust mean everything to us. Read less

Thank you so much for your heartfelt and generous words about Dungate Manor Care Home. We are truly touched by your feedback and delighted to hear that your experience with us has been so positive.It is our mission to provide compassionate, person-centred care in a supportive and respectful environment, and we are thrilled that you felt this from your very first conversation with me. Knowing that your mother has received attentive, detailed, and genuinely caring support from our team means the world to us. Read less

Thank you so much for your kind words and thoughtful review. It truly means a lot to all of us here at Dungate to know that you felt welcomed and reassured during your visits. Were honoured to have cared for your relative and are so pleased to hear that you had peace of mind knowing they were well looked after. Your feedback is a wonderful encouragement to our team. Thank you again for your support. Read less