Care Home Owned by Premium Care Group in Surrey

Reply from Kate Wyatt, Group Community Engagement Manager at Dungate ManorThank you so much for taking the time to share such a thoughtful review. It means a great deal to the whole team at Dungate to know that your father is content and feels well cared for, and that you, as a family, have that peace of mind.

We are delighted that you have noticed the positive changes under our new management and that the dedication of our staff shines through. Your kind words about their warmth, enthusiasm, and genuine care will be shared with them all.

It's wonderful to hear how much you've enjoyed the activities, events, and opportunities to be involved. Creating meaningful moments for residents and their families is at the heart of what we do. We're also pleased that you enjoyed the menu tasting and appreciate your feedback, our aim is for that high standard to be reflected in everyday meals.

Thank you again for your support and trust. We are privileged to care for your father.

Reply from Kate Wyatt, Group Community Engagement Manager at Dungate ManorThank you so much for taking the time to share your experience. We're delighted to hear that, despite the challenges, our team's kindness and support have made a difference for both you and your mother. Since the new ownership, we've been focused on creating a positive atmosphere, enriching activities, and improving dining experiences, and it's wonderful to hear that you've noticed these changes. We're especially thrilled that your mother enjoyed the new menu at the firework and taster evening, her "excellent" verdict and your compliments on the presentation mean a lot to us. Knowing that she is now calmer and more content is incredibly rewarding, and we look forward to welcoming you to join her for lunch soon. Thank you again for your kind words and for trusting us with her care.

Reply from Kate Wyatt, Group Community Engagement Manager at Dungate ManorThank you so much for taking the time to share your thoughtful feedback. We are truly delighted to hear that your husband has felt supported and cared for at Dungate Manor. Our team works hard to create a warm, inclusive, and professional environment, and it means a great deal to them to know their efforts make a difference.

We're especially pleased that you've had such positive experiences with our activities and care teams. Your kind words about our acting manager and staff will be shared with them-they will be very grateful. We'd also like to acknowledge and appreciate your recognition of the deputy manager's exceptional dedication, as they continue to lead and support the team with warmth, professionalism, and commitment.

Thank you again for your trust in us. It is a privilege to care for your husband. If there is ever anything more we can do to support you both, please don't hesitate to let us know.

Reply from Kate Wyatt, Administrator at Dungate ManorThank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your husband is happy at Dungate Manor and that you feel confident in the care he receives. Our team works hard to create a welcoming, respectful, and supportive environment for both our residents and their families, so it means a great deal to know that this is reflected in your experience. We're especially pleased that our communication and attentiveness have given you peace of mind. Your recommendation and trust mean everything to us.

Reply from Abdul Rifai, Registered Home Manager at Dungate ManorThank you so much for your heartfelt and generous words about Dungate Manor Care Home. We are truly touched by your feedback and delighted to hear that your experience with us has been so positive.It is our mission to provide compassionate, person-centred care in a supportive and respectful environment, and we are thrilled that you felt this from your very first conversation with me. Knowing that your mother has received attentive, detailed, and genuinely caring support from our team means the world to us.

Reply from Abdul Rifai, Registered Home Manager at Dungate ManorThank you so much for your wonderful feedback! We are delighted to hear that you are enjoying the beautiful surroundings here at Dungate Manor and that our team is helping to create a happy and positive atmosphere for you. It's fantastic that you're taking part in activities like chair exercises - a bit of laughter really does make exercise even better.We're so pleased that you feel at home with us. Your kind words mean a great deal to the entire team, and we look forward to sharing many more happy, active moments with you.

Reply from Abdul Rifai, Registered Home Manager at Dungate ManorThank you so much for your kind words! We're so glad to hear that you've had such a positive experience at Dungate Manor. Our team truly strives to make everyone feel welcome, and it's lovely to know that the warm, homely atmosphere and activities have made such an impact on you.It's wonderful to hear that you've enjoyed joining in with the daily activities - we love to see everyone having fun and feeling part of the community! Your recommendation means a lot to us. Thank you again for taking the time to share your thoughts, and we hope to see you again soon!

Reply from Alice Ledwith, Customer Relations Manager at Dungate ManorThank you so much for your kind words! We're so glad to hear that your little lady is receiving such great care and that you feel welcomed and supported. It's wonderful to know that you're enjoying the community and looking forward to the upcoming Mother's Day celebration. Your feedback means a lot to us, and we're grateful to have you as part of our family. We're always here for you!