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Care Home Owned by EQ Care Group in Lancashire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by EQ Care Group in Lancashire

Only the locations & reviews in Lancashire for EQ Care Group are showing below.

View the details of all 6 locations (with 145 reviews) owned by EQ Care Group

EQ Care Group Locations in Lancashire (1)

 - Browse 1 Care Home owned by EQ Care Group in Lancashire
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Acer Lodge
Eleanor Street, Blackburn BB1 1GA 
9.8 31 reviews
Acer Lodge, Blackburn, Lancashire
"Our experience of Acer Lodge has been very positive, in particular the varied activities led by Tony who is absolutely excellent in…"   Read all 31 reviews
  • from £1,100 / week
  • 70 Rooms
Location Type Care Home

Acer Lodge care home in Blackburn is newly built (2024) offering dementia nursing, nursing and residential care for people over 55. The home offers heart-centred and high-quality care, fostering a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

EQ Care Group Reviews in Lancashire (31)

9.6

EQ Care Group has a Group Review Score of 9.6 (9.626) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to EQ Care Group must have a Review Score.

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Review of

Acer Lodge

from A E (Sister-in-law of Resident) published on 28 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Acer Lodge has been very positive, in particular the varied activities led by Tony who is absolutely excellent in involving everyone in such a cheerful, positive and fun way.
The paved path leading to the front door has loose flags that need attention.
Reply from Samantha Crawley, CEO at Acer LodgeThank you so much for this wonderful review and we agree about Tony, he is such an inspiration for fantastic moments every day. The team will be thrilled to see this! Agreed too re the flag stones, we got a quote to mend them this week - so this will be done very soon, thank you. S
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Review of

Acer Lodge

from Helen A (Daughter of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Acer Lodge since last August, and is very happy and settled there. The layout of the home is very well thought out - unlike many care homes we have visited, it has areas where residents can socialise, but also plenty of quiet spaces, and comfortable rooms where families
are welcomed and can make themselves at home. We know that no care home is perfect, but we feel that any concerns we have raised have been dealt with promptly. With the current staff, we feel that we are listened to, and our opinions valued. There is genuine care for the people who live there. The outstanding feature, which has prompted this review, is the variety of activities provided. A lot of thought goes into engaging residents in interesting and fun things to do. Tony knows everyone so well, and their families, and makes sure everyone is involved. Mum has dementia and can no longer communicate with us very well, so daily photos and updates on social media are fantastic.
Reply from Maxine Walsh, Customer Focus Lead at Acer LodgeThank you for your lovely review.
We really appreciate your kind word and are delighted you had a positive experience with us.
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Review of

Acer Lodge

from P M (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During mum's time at Acer Lodge she has been cared for with compassion and love. The staff put mum's welfare as priority but are also always there to support the family. I have been very impressed at the communication provided. I would have no hesitation in recommending Acer Lodge as a care home for
your loved one.
Reply from Maxine Walsh, Customer Focus Lead at Acer LodgeThank you for taking the time to leave such a positive review. Your feed back is greatly appreciated and we are pleased you had a positive experience, the team will be delighted to read this.
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Review of

Acer Lodge

from N M (Nephew of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited while Tony was entertaining the residents in the lounge . He was brilliant at engaging with them all . The music obviously triggers something within them . My aunty has dementia and was loving singing along to all the songs he played. She is much happier and more engaged at acer lodge than
the home she was previously in. Tony deserves a pay rise . Keep up the great work .
Reply from Samantha Crawley, CEO at Acer LodgeThis is so wonderful to see, many thanks for your review, the team will be so happy to see this. Many thanks
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Review of

Acer Lodge

from K Y (Daughter-in-law of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was lovely to see the residents thoroughly enjoying the in-house Christmas entertainment as well as some visiting children from a local primary school. The staff are so lovely, caring and friendly.
Reply from Samantha Crawley, CEO at Acer LodgeThank you for taking the time to leave such a positive review. Your feed back is greatly appreciated and we are pleased you had a positive experience, the team will be delighted to read this.
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Review of

Acer Lodge

from Harry J (Husband of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was more than satisfactory. Everybody was so kind, thoughtful, nothing was too much trouble. So thanks for all the love & feeling everybody gave Margaret & myself. Thanks once again.
Reply from Samantha Crawley, CEO at Acer LodgeThank you so much for this wonderful review of our home, the team will be so thrilled to see what you have written, we will share this with them today. Many thanks S
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Review of

Acer Lodge

from Deborah G (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not be happier with the care my mum is getting in Acer Lodge. The staff are all amazing and my mum is so happy. She is always clean, well dressed and smiling so I know all is well and I have great peace of mind whenever I drive away
Reply from Samantha Crawley, CEO at Acer LodgeThank you so much for this lovely feedback, the team will be thrilled to read this. The team are amazing and to know that they give you great peace of mind is truly special. Many thanks S
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Review of

Acer Lodge

from J A (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad only just became a resident, so far excellent care. Staff are wonderful.
Reply from Samantha Crawley, CEO at Acer LodgeThank you so much for your wonderful review. We are delighted to hear that your experience has been excellent and that you Dad has settled in well. The team will be very happy to read your feedback on your experience so far. Many thanks S
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Review of

Acer Lodge

from Peter W (Brother of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since transferring Ivy over to Acer Lodge, the change in her has been quite remarkable. She is now more aware and alert, she's recognising family members, and her demeanor is one of happiness and contentment. All this is down to the lovely, dedicated staff at Acer Lodge, whose professionalism is outstanding.
This care home is a beacon of what care for the elderly should be.
Reply from Samantha Crawley, CEO at Acer LodgeThank you so much for this feedback, the team will be so happy to read how much they have impacted Ivy's life. We are thrilled to receive such fantastic feedback. S
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Review of

Acer Lodge

from Carol H (Daughter of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moved my father here after numerous falls in another care home, he is being well cared for and I am not dreading my ringing, he loves the food and all staff seem to be very caring and patient with him, keep up the good work everyone.
Reply from Samantha Crawley, CEO at Acer LodgeThank you so much for taking the time to send this review. The team will be so happy to see this and know that you are so happy with the support your father is receiving. We will share your feedback with the team. Thank you S
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Review of

Acer Lodge

from Karen S (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It takes a dedicated team to make a home excellent and Acer Lodge has that. Every single member of staff at some point in the day spends one to one quality time with one person who lives there. My dad is non verbal so he speaks with his face, and all the staff now read his face. The home is a lovely
place with lots of fun, laughter and love.
Reply from Samantha Crawley, CEO at Acer LodgeWhat a lovely tribute to the team at Acer Lodge, they will be thrilled to read this and know that you are so happy with the home. Thank you for taking the time to write this, we appreciate it. S
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Review of

Acer Lodge

from Maureen G (Wife of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Denis was brought to Acer Lodge after 3 weeks in hospital, he was welcomed in by the staff. He hasn't been an easy resident, suffering from Alzheimer's he thinks he is in his own home as he can go into other rooms. The carers are so kind to him, to us, well looked after, kept clean and tidy. Can't praise
the staff enough. Our only problem is loss of property and clothes, even though they are all named, I've had to buy new glasses and a watch.
Reply from Samantha Crawley, CEO at Acer LodgeWhat a beautiful testament to the team at Acer Lodge. Thank you for taking the time to write this wonderful review. Our home manager Karen will reach out to you regarding the items and to discuss a plan moving forward. Thank you again S
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Review of

Acer Lodge

from A G (Sister of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Acer Lodge for three months.
All of the staff involved in her care have been so attentive and friendly and this has helped tremendously with how she has settled in. I feel that everyone helping my sister wants the best for her and are aware of her specific needs.
The
home exudes a really friendly atmosphere. We are always warmly welcomed by everyone, and the staff genuinely seem to enjoy chatting and getting to know us and want to make sure that everything is going well.
The accommodation is lovely. The private rooms are spacious and well equipped and the lounges and sitting areas make you feel more like you are in a hotel than a care home.
Any questions I have had about the home or my sister's care have been answered straight away and I am confident that concerns would be addressed in the same way.
Acer Lodge has proved to be an excellent setting for my sister and I wouldn't hesitate to recommend it.
Reply from Samantha Crawley, CEO at Acer LodgeThank you so much for such amazing feedback. We will share this with the team, they will be so proud. to read this and know that as they strive to ensure people are well supported, that you as a family are recognising them for their hearts too. Many thanks S
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Review of

Acer Lodge

from Anne-Marie C (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Acer Lodge for 5 weeks and we have the staff to be very caring and supportive. They have looked after dad well in challenging circumstances. He is well looked after and as a family we feel supported too. They just need to keep a better eye on resident's belongings as dad has had a
few things go missing while in there.
Reply from Samantha Crawley, CEO at Acer LodgeThank you so much for your wonderful review of our home and team. The people who work in Acer Lodge love to support and we are delighted to see that you have experienced this! Thanks so much S
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Review of

Acer Lodge

from S G (Niece of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has a life ending condition of Motor Neurone Disease, We had a very stressful and upsetting experience trying to discharge my uncle to an appropriate care facility to accommodate his needs, we had to attend many meetings to get to the appropriate safe discharge plan for him. I was given many
care homes to look at and none gave me the evidence or the criteria that was required to care for my uncles needs.
It was only when I walked into Acer Lodge did I feel reassured and confident that this would be the place I would be happy for him to be cared for. All the staff were professional, respectful and could answer any of my concerns, the warm friendly atmosphere throughout my initial viewing gave me confidence I had found the right place. I was given the opportunity to speak with nurses who would care for my uncles needs and would be happy to take advice from the Motor Neurone Disease team where he was hospitalised and work together in my uncles best interests.
Reply from Samantha Crawley, CEO at Acer LodgeThank you ever so much for taking the time to write such a beautiful and heartfelt review of Acer Lodge and it's team. We are so happy to have such an engaged, caring and lovely team and they will be so happy to read this. Thank you S
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Review of

Acer Lodge

from Alfedo S (Son of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father was in Acer Lodge for 7 weeks. He was cared for by many staff, who were all very caring, compassionate, polite, knowledgeable and considerate, right up to the time of his passing away. Nothing was every too much trouble to help him and also anything we needed they sorted. The 3 young gents
who looked after him mainly were so attentive to him and he seemed to enjoy them spending time with him. Overall, we would definately recommend Acer Lodge as a place to be looked after in your time of need.
Reply from Samantha Crawley, CEO at Acer LodgeThank you so much for this feedback, the team truly care and we are so happy that you experienced this whilst your father was with us. Feedback such as yours is fuel for this team and they will appreciate seeing this. Many thanks S
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Review of

Acer Lodge

from E B (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all areas.
Reply from Samantha Crawley, CEO at Acer LodgeThank you so much for our lovely review of our home. We are so proud of the team and the outcomes achieved by them with the people who live in this home. We are so thankful to have been able to offer you and your family such a great experience.
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Review of

Acer Lodge

from M S (Respite Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am incredibly grateful for the care my dad received during his two-week respite stay at Acer Lodge care home. The staff went above and beyond to ensure he felt comfortable and well taken care of. The care home itself was immaculate, providing a warm and welcoming environment that made him feel right
at home. From the moment we arrived, we were treated like family. The staff were attentive, always offering us drinks and making sure we had everything we needed. It's clear that they truly care about their residents, and I couldn't be happier with the experience. Highly recommended for anyone seeking excellent care in a friendly, caring environment.
Reply from Samantha Crawley, CEO at Acer LodgeThank you so much for taking the time to send this review. It is really heart-warming to see this and a great reflection on the team and the heart-centred care at Acer Lodge. The team really and truly embody what amazing care looks and feels like. Thank you. Samantha
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Review of

Acer Lodge

from Gary C (Son of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the team at Acer Lodge have been outstanding and extremely supportive. I had a need to move dad from a hospital in North Wales to Acer Lodge on an urgent basis which was a daunting thought. I came across Acer Lodge almost by accident which now, looking back, has come as a blessing in disguise. The
team at Acer Lodge managed the process professionally, calmly and efficiently and dealt with the hospital directly.
Acer Lodge is a modern purpose built home and is bright, spacious and located on a canal side which my dad loves to look out upon. I was extremely nervous that dad wouldn't settle there but I needn't have worried, he loves that place. Dad has already taken up drawing again which he hasn't done for some time and has even joined in with singing and dancing when entertainers have visited, something that I didn't think my dad would do.
All in all Acer Lodge has proven to be an excellent choice.
Reply from Samantha Crawley, CEO at Acer LodgeThank you so much for this wonderful review. We are really appreciative to read your experience and to know that the team at Acer Lodge are always delivering truly heart-centred care at Acer Lodge. Thank you for taking the time to write this and I'm so happy to see that your experience has been Outstanding, thank you!
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Review of

Acer Lodge

from Janet H (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has really settled in to Acer Lodge and all the staff and management have done everything to make it possible . The place is lovely and homely and family are always welcome to call in . Activities are good and the facilities for hairdressing and nails etc are good .
Clean and tidy.
The dining
rooms are great as they can be used to sit with loved ones for a drink / chat and sit together .
Downstairs reception / sitting area is welcoming .
Reply from Leah Johnson, Administrator at Acer LodgeThank you ever so much for your lovely review and for taking the time to write this. We really do appreciate your feedback!
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