1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by EQ Care Group
  4. Locations Owned by EQ Care Group in Shropshire

Care Home Owned by EQ Care Group in Shropshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by EQ Care Group in Shropshire

Only the locations & reviews in Shropshire for EQ Care Group are showing below.

View the details of all 5 locations (with 68 reviews) owned by EQ Care Group

EQ Care Group Locations in Shropshire (1)

 
  • Default Sort
Map View
1 Care Home owned by EQ Care Group in Shropshire
The Maples

Randlay Avenue, Randlay, Telford TF3 2LH 

9.7 19 reviews
"Although very concerned about my wife having to go into a nursing/care home. I was pleasantly surprised at how nice the Maples is. It is…"   Read all 19 reviews
Location Type Care Home

The Maples is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support. Wi-Fi is available throughout the property. State of the art, innovative technology is used throughout the home enabling… Read more about The Maples

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia / Alzheimer's
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 70 Rooms from £1,100 / week

EQ Care Group Reviews in Shropshire (19)

9.6
EQ Care Group has a Group Review Score of 9.6 (9.554) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to EQ Care Group must have a Review Score.

Overall Experience

  • 15
  • 3
  • 1
  • 0
  • 0

Date Published

19
3
6
19
0
Review of

The Maples

from W D (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mom admitted from hospital - room lovely. No care plan discussed with family. Mom complained food was often cold and unedible. Often left uncomfortable as personal not carried out and then would need full change. Staff often turned buzzer off without answering query and would return some time later.
Very understaffed on daily basis. Staff doing their best. Mom was discharged with hematoma - resulting in re-admission to hospital.

Reply from Samantha Crawley, CEO at The Maples

The Blossom Suite, which is run separately to the care home, is an enablement space, we work with people to help them move on to their next destination. We are so sorry to hear that you were not happy with your experience here. The plan of care for people in the suite is very different to that of someone who lives in a care home and each person is set on a pathway of care to enable them to achieve set outcomes. We are so sorry that we didn't explain how our systems worked, it would be good to speak with you to learn what we can do better. Our team can only switch off the buzzer within the room, they must 'tag' in to the device on the wall to do this. We have helped many people achieve their goal of going home following the care & physio received in the Blossom Suite. We are routinely inspected by our commissioners and staffing levels within the suite are typically very good. Please don't hesitate to make contact so that we can explore what happened during your Mother's stay with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from K B (Husband of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although very concerned about my wife having to go into a nursing/care home. I was pleasantly surprised at how nice the Maples is. It is very well run, very clean and very tidy. All the staff are very kind and caring. I have no hesitation in recommending The Maple to anyone needing that care.

Reply from Samantha Crawley, CEO at The Maples

Thank you so much for your review - the team at The Maples is exceptional and we are so proud of the team and how the love and care for the people who live there - we really appreciate your feedback


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from J M (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at The Maples for three weeks in order to receive rehabilitation after four weeks in hospital. All members of staff were excellent - the receptionists, carers and in house physiotherapist were all welcoming, helpful and supportive of mum and her visitors. Communication with us was extremely
good. Mum was very comfortable there and we felt she was very safe during her stay there.

Reply from Samantha Crawley, CEO at The Maples

Thanks so much for your feedback, we really appreciate hearing from you. It is so good to hear that your Mammy was very comfortable with us and that you were happy with our communication and support. Our team at the home is amazing and they give truly care about the people we support and this shines through in your feedback. Thank you again


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from A R (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Maples is a clean and beautiful residential care home, the staff and the caring team are very friendly and make you feel very welcome. My mom is a resident here and she is very happy, which makes the family feel more secure knowing mom is in a safe environment. Maples you are doing a great job.

Reply from Samantha Crawley, CEO at The Maples

Thank you so much for this review, these reviews make such a difference to the manager who leads the home, and her team. They're an exceptional team and we are so grateful to have them within our organisation. It's fantastic to see that their commitment to heart-centred care really shines through! Many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from R B (Husband of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the home to be well laid out. Staff very friendly and caring. Rooms spacious with all facilities. Residents have full access to dining and lounge. Even able with help to access gardens. I would highly recommend to anybody seeking care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from S W (Daughter of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are very friendly and helpful, as is management. Rooms are clean and spacious. Dad is a lot happier since moving here, he enjoys visits from Ted the dog and enjoys a sing-a-long when entertainment is on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from M J (Niece of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since she came the carers have been a massive support to all of us. They have all been really friendly and nice. If we've ever had any issues they have been dealt with in a quick manner. Would highly recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from R N (Son of Resident) published on 6 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it's amazing - the staff are excellent the place is very clean and tidy everyone is easy to talk to. Put it this way if I get like my mum I would definitely come here as well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from A T (Sister of Resident) published on 24 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff. Always a cup of tea on the go. Helpful and kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from Susan T (Daughter of Resident) published on 21 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are brilliant, friendly, caring and hard working. Sometimes it takes a while for the buzzer to be answered, short staffed? Meal times seem to vary and are sometimes quite late. Also, meals are sometimes lukewarm and not hot by the time they arrive. Mom has been at The Maples since June 2023 and
has developed a great friendship with carers and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from Carole F (Daughter of Resident) published on 6 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom is happy her overall, however;
Food sometimes arrives cold and very late.
Seems to be a very high turnover of staff.
When Mom rings the bell, sometimes it takes ages for someone to attend to her.
Sometimes they are really short-staffed.
Cannot fault the staff, they are all lovely with Mom.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from Julie W (Daughter of Resident) published on 5 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, who had dealings with Mum, were very professional, friendly and welcoming.
As a family, we all thank you so much for looking after Mum so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from Cheryl H (Niece of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care home all round.

Reply from Zoe Doherty, Customer Focus Leader at The Maples

Thank you for leaving a five star review for The Maples Care Home. We are so pleased you are happy with our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from Ann-Marie D (Daughter of Resident) published on 8 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been the first Christmas of my mom not living at home, but knowing the care, support and love my mom gets at The Maples has made it much easier on me and my family.
The staff are kind, friendly and caring, and I couldn’t wish for her to be in a better place.

Reply from Zoe Doherty, Customer Focus Leader at The Maples

Thank you for the lovely review. We are so pleased that Mum is settled with us at The Maples and that she is getting the care and support she needs. We love having her with us, and she is a pleasure to look after!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from J R (Daughter of Resident) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom stayed here for three months until her demise - she had previously been in another awful care home. However, the contrast was unbelievable! The home/facilities/staff and management are superb. The care/love and support given to both my mom and other residents was and is amazing. Thank you all
at The Maples.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from Sharyn S (Daughter of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is just perfect for your loved ones suffering from Dementia. The staff are so caring and helpful. The home is outstanding in every aspect. So glad we managed to get our mum a place there. Knowing she is in a good environment and being cared for gives us peace of mind. Thank you to all the
staff there you are doing a wonderful job.

Reply from Claire Hermon, Home Manager at The Maples

Thank you for your lovely comments. It is so lovely to see that your mum has settled in well and she has built up some lovely friendships and is flourishing. It is so important that you have peace of mind when you leave once again, thank you for your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from K C (Daughter of Resident) published on 6 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and happy. All the staff are excellent.

Reply from Claire Hermon, Home Manager at The Maples

Its so lovely to see how your mum has settled in at The Maples and is flourishing. Thank you for your lovely comments


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from Stephanie F (Granddaughter of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 87 year old grandad stayed for 2 weeks for respite, while I went on holiday. He lives with my family and I as he has early Alzheimer’s. He never wanted to go to a care home until he looked around and then couldn’t wait. He loved it, he enjoyed the company and the staff and now attended every week
to visit as a care home ambassador, as he was very good at getting involved in activities and settling new residents. If he ever needs to move into a home, I wouldn’t hesitate in placing him here. The staff are lovely and communication is excellent. The home is brand new and more like a hotel, I’d happily stay myself!

Reply from Zoe Doherty, Customer Focus Leader at The Maples

Thank you for the lovely review - we look forward to welcoming you Grandfather back for his next stay !


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Maples

from Stuart F (Son of Resident) published on 3 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A brand new home.
Lovely decor and facilities. Arranging for Mom to move across to The Maples was easy and efficient with great communication from a staff member.
The staff can't do enough for Mom with even the chef visiting to discuss what foods she likes. Carers sit with Mom to chat and help with
her word searches, nothing seems too much trouble.
Facilities are excellent with day rooms having kitchenette facilities. Gardens will take time to mature but lots of green spaces around the home already.
Indoors they have great security features and a system that alerts staff of unusual movement at night or if a resident has fallen.
It is too soon for me to comment on the daily activities which may be offered.
Mom has put weight on since her arrival and is very happy, which means we are too.

Reply from Zoe Doherty, Customer Focus Leader at The Maples

Thank you for the lovely comments. It really makes us happy to see your mum thriving at The Maples. She is an absolute pleasure to look after.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

EQ Care Group in Greater Manchester EQ Care Group in Lancashire EQ Care Group in Oxfordshire EQ Care Group in Shropshire EQ Care Group in West Midlands

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact EQ Care Group to verify any information. View our terms and conditions. EQ Care Group has a Platinum Service – more info.