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Care Home Owned by EQ Care Group in Shropshire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by EQ Care Group in Shropshire

Only the locations & reviews in Shropshire for EQ Care Group are showing below.

View the details of all 6 locations (with 131 reviews) owned by EQ Care Group

EQ Care Group Locations in Shropshire (1)

 - Browse 1 Care Home owned by EQ Care Group in Shropshire
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The Maples
Randlay Avenue, Randlay, Telford TF3 2LH 
9.2 25 reviews
The Maples, Telford, Shropshire
"Outstanding Amenities. Management were wonderful and very friendly. Beautiful welcoming entrance and friendly staff on reception. Care…"   Read all 25 reviews
  • from £1,350 / week
  • 70 Rooms
Location Type Care Home

The Maples is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support. Wi-Fi is available throughout the property. State of the art, ... Read more about The Maples

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

EQ Care Group Reviews in Shropshire (25)

9.5

EQ Care Group has a Group Review Score of 9.5 (9.533) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to EQ Care Group must have a Review Score.

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Review of

The Maples

from Brenda L (Sister of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding Amenities. Management were wonderful and very friendly. Beautiful welcoming entrance and friendly staff on reception. Care support for my sister was excellent. Maureen's room was lovely , spotlessly clean and everything she needed. The staff were amazing, nothing was to much trouble.
The
facilities were excellent and facilities for visitors. Could not fault anything, it's the best nursing home I have encountered.
I applaud all the staff in the role they do, making it a very pleasant place for respite or long term residents.
Reply from Samantha Crawley, CEO at The MaplesThank you ever so much for this wonderful review, the team really appreciate feedback and they will be so happy to see that your experience of them and their home was so good. We are so pleased that you and your sister enjoyed being part of The Maples, we will be sure to share this with all the team, thank you S
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Review of

The Maples

from Jan M (Wife of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband received care at The Maples as rehabilitation following a stroke. Although he didn't see the physiotherapist as often as I thought he would, the staff were very good at mobilazation. My only criticism would be that I found the uniforms very confusing a board showing who uniforms were assigned
to would be useful.
Reply from Samantha Crawley, CEO at The MaplesThank you so much Jan for your feedback and we truly appreciate your comments regarding the team. With regard the uniforms we should have given you more detail about this and we will work on ensuring people get a clear picture of why the uniforms are colourful and non-role specific. Thank you again S
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Review of

The Maples

from J F (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for a number of months and requires a lot of support. The manger has been approachable and supportive, and all the staff, from reception to house keepers, carers & nurses have been helpful, caring & respectful with my mother & our family. I was always worried about my mother
being in a care home, but not at The Maples, I feel she is in a safe & caring environment. It has a really positive & proactive atmosphere.
Reply from Samantha Crawley, CEO at The MaplesThank you so much for this wonderful review. The team at the home will be delighted to read this. We have a fab team, led by an exceptional leadership team, it's so good to see that this translates into the kind, compassionate care and support that you and your mother feel everyday. Thank you S
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Review of

The Maples

from C R (Niece of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very pleased that a place was found for my Aunt on discharge from hospital. I have been very happy for the care given to her up to and including her death. The staff have always been welcoming and cheerful. They have answered questions asked and found solutions to issues and problems presented.
I would recommend the 2nd floor placement to anybody who asked me re care for a loved one.
Reply from Samantha Crawley, CEO at The MaplesThank you so much for taking the time to do this - the team will be delighted to read this and we really do appreciate your feedback. We will ask the team to contact you with regard your experiences as we always want to learn when we get it right, but also where we can improve. Thank you again
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Review of

The Maples

from Kelly J (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the Maple since October 2024 and the care she has received has been second to none. The staff and carers have been excellent and we could not wish for a better care home for mum to be in, They are caring, thoughtful of mums needs and keep us as a family well updated.
The care team
have been amazing with caring for mum even when she is not the easiest to care for due to her unpredictability.
I would highly recommend this care home if you want reassurance that you know your family member will be cared for unconditionally the team treat the residents like one of there own family, this is the place for your loved ones.
Reply from Samantha Crawley, CEO at The MaplesThanks ever so much for such a wonderful review - the ream are amazing and genuinely care which is so important. The team will be so thrilled to read your review and it will help other families too - thank you so much
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Review of

The Maples

from K K (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you very much for your help and support with mum. You have all helped mum improve with her health and support us with moving her into a home.
Reply from Samantha Crawley, CEO at The MaplesThank you so much for your review it's really appreciated! The team truly care and will be so proud to see this review. Thank you
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Review of

The Maples

from W D (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mom admitted from hospital - room lovely. No care plan discussed with family. Mom complained food was often cold and unedible. Often left uncomfortable as personal not carried out and then would need full change. Staff often turned buzzer off without answering query and would return some time later.
Very understaffed on daily basis. Staff doing their best. Mom was discharged with hematoma - resulting in re-admission to hospital.
Reply from Samantha Crawley, CEO at The MaplesThe Blossom Suite, which is run separately to the care home, is an enablement space, we work with people to help them move on to their next destination. We are so sorry to hear that you were not happy with your experience here. The plan of care for people in the suite is very different to that of someone who lives in a care home and each person is set on a pathway of care to enable them to achieve set outcomes. We are so sorry that we didn't explain how our systems worked, it would be good to speak with you to learn what we can do better. Our team can only switch off the buzzer within the room, they must 'tag' in to the device on the wall to do this. We have helped many people achieve their goal of going home following the care & physio received in the Blossom Suite. We are routinely inspected by our commissioners and staffing levels within the suite are typically very good. Please don't hesitate to make contact so that we can explore what happened during your Mother's stay with us.
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Review of

The Maples

from K B (Husband of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although very concerned about my wife having to go into a nursing/care home. I was pleasantly surprised at how nice the Maples is. It is very well run, very clean and very tidy. All the staff are very kind and caring. I have no hesitation in recommending The Maple to anyone needing that care.
Reply from Samantha Crawley, CEO at The MaplesThank you so much for your review - the team at The Maples is exceptional and we are so proud of the team and how the love and care for the people who live there - we really appreciate your feedback
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Review of

The Maples

from J M (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at The Maples for three weeks in order to receive rehabilitation after four weeks in hospital. All members of staff were excellent - the receptionists, carers and in house physiotherapist were all welcoming, helpful and supportive of mum and her visitors. Communication with us was extremely
good. Mum was very comfortable there and we felt she was very safe during her stay there.
Reply from Samantha Crawley, CEO at The MaplesThanks so much for your feedback, we really appreciate hearing from you. It is so good to hear that your Mammy was very comfortable with us and that you were happy with our communication and support. Our team at the home is amazing and they give truly care about the people we support and this shines through in your feedback. Thank you again
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Review of

The Maples

from A R (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Maples is a clean and beautiful residential care home, the staff and the caring team are very friendly and make you feel very welcome. My mom is a resident here and she is very happy, which makes the family feel more secure knowing mom is in a safe environment. Maples you are doing a great job.
Reply from Samantha Crawley, CEO at The MaplesThank you so much for this review, these reviews make such a difference to the manager who leads the home, and her team. They're an exceptional team and we are so grateful to have them within our organisation. It's fantastic to see that their commitment to heart-centred care really shines through! Many thanks.
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Review of

The Maples

from R B (Husband of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the home to be well laid out. Staff very friendly and caring. Rooms spacious with all facilities. Residents have full access to dining and lounge. Even able with help to access gardens. I would highly recommend to anybody seeking care.
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Review of

The Maples

from S W (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care staff are very friendly and helpful, as is management. Rooms are clean and spacious. Dad is a lot happier since moving here, he enjoys visits from Ted the dog and enjoys a sing-a-long when entertainment is on.
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Review of

The Maples

from M J (Niece of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since she came the carers have been a massive support to all of us. They have all been really friendly and nice. If we've ever had any issues they have been dealt with in a quick manner. Would highly recommend this care home.
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Review of

The Maples

from R N (Son of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it's amazing - the staff are excellent the place is very clean and tidy everyone is easy to talk to. Put it this way if I get like my mum I would definitely come here as well.
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Review of

The Maples

from A T (Sister of Resident) published on 24 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly staff. Always a cup of tea on the go. Helpful and kind.
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Review of

The Maples

from Susan T (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are brilliant, friendly, caring and hard working. Sometimes it takes a while for the buzzer to be answered, short staffed? Meal times seem to vary and are sometimes quite late. Also, meals are sometimes lukewarm and not hot by the time they arrive. Mom has been at The Maples since June 2023 and
has developed a great friendship with carers and staff.
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Review of

The Maples

from Carole F (Daughter of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom is happy her overall, however;
Food sometimes arrives cold and very late.
Seems to be a very high turnover of staff.
When Mom rings the bell, sometimes it takes ages for someone to attend to her.
Sometimes they are really short-staffed.
Cannot fault the staff, they are all lovely with Mom.
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Review of

The Maples

from Julie W (Daughter of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff, who had dealings with Mum, were very professional, friendly and welcoming.
As a family, we all thank you so much for looking after Mum so well.
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Review of

The Maples

from Cheryl H (Niece of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care home all round.
Reply from Zoe Doherty, Customer Focus Leader at The MaplesThank you for leaving a five star review for The Maples Care Home. We are so pleased you are happy with our home.
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Review of

The Maples

from Ann-Marie D (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This has been the first Christmas of my mom not living at home, but knowing the care, support and love my mom gets at The Maples has made it much easier on me and my family.
The staff are kind, friendly and caring, and I couldn’t wish for her to be in a better place.
Reply from Zoe Doherty, Customer Focus Leader at The MaplesThank you for the lovely review. We are so pleased that Mum is settled with us at The Maples and that she is getting the care and support she needs. We love having her with us, and she is a pleasure to look after!
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