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Care Home Owned by EQ Care Group in West Midlands

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by EQ Care Group in West Midlands

Only the locations & reviews in West Midlands for EQ Care Group are showing below.

View the details of all 6 locations (with 145 reviews) owned by EQ Care Group

EQ Care Group Locations in West Midlands (1)

 - Browse 1 Care Home owned by EQ Care Group in West Midlands
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The Oaks
Rubery Lane, Rubery, Birmingham B45 9AY 
9.6 49 reviews
The Oaks, Birmingham, West Midlands
"Excellent staff always great and helpful Rebecca on the front desk is always friendly and helpful and very nice the carers on my wife's…"   Read all 49 reviews
  • from £1,600 / week
  • 71 Rooms
Location Type Care Home

The Oaks is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support - with an Outstanding rating from CQC (January 2026). Wi-Fi will be ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

EQ Care Group Reviews in West Midlands (49)

9.6

EQ Care Group has a Group Review Score of 9.6 (9.626) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to EQ Care Group must have a Review Score.

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Review of

The Oaks

from Cornelius O (Husband of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff always great and helpful Rebecca on the front desk is always friendly and helpful and very nice the carers on my wife's wing are top notch and the food is always good and plentiful and I get some when lm lucky
Reply from Amie Archer, Customer Focus Lead at The OaksThank you so much for your kind review. We're delighted to hear that you had a positive experience with our home. Our team works hard to provide a warm, welcoming environment for everyone living here or visiting us, and your feedback means a lot to us.
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Review of

The Oaks

from Claire T (Daughter of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom is very settled here and seems happy. The staff are all lovely and 'go the extra mile'. There are many different activities for them to take part in and would definitely recommend to anyone.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you so much for your kind review. We're delighted to hear that you had a positive experience with our home. Our team works hard to provide a warm, welcoming environment for everyone living here or visiting us, and your feedback means a lot to us.
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Review of

The Oaks

from Rebecca W (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not express how amazing the staff at The Oaks are. The care that is provided to my dad is exceptional and I am extremely grateful to all of you. You make everyone welcome and I am so releived that my dad is being cared for so well and all of his needs are met. You all go above and beyond and I
could not be happier knowing my dad is safe and settled in such a beautiful home with such lovely people. Thank you all.
Reply from Samantha Crawley, CEO at The OaksThank you so much for this review - the team will be so thrilled to read how you describe them and the care and support they offer your Dad. It's feedback like this, truly make every day happier - thank you! S
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Review of

The Oaks

from Leanne W (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really can not put into words how well The Oaks is run, from management level it is evident that the staff are respected and you all work as a team and it is obvious the staff feel appreciated. The care the residents receive is amazing and the staff are genuinly caring, kind and responsive. I can
not praise The Oaks enough in all honesty.
Reply from Samantha Crawley, CEO at The OaksThank you so much for this wonderful review! The team will be so pleased to see this and to know that you are so please with how they support you and your family. We truly appreciate you taking the time to write this review. S
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Review of

The Oaks

from Gary S (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dear Sir/Madam, The Oaks care home has a great management team and staff, my mother is very well looked aftar, I have no hesitation in recommending The Oaks care home to anyone who request there services, kind regards, Gary.
Reply from Amie Archer, Customer Focus Lead at The OaksWe're so grateful for your lovely comments about our team. Everyone cares about making a difference every day, and your appreciation will mean the world to them. Thank you for taking the time to share your experience in such a positive way.
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Review of

The Oaks

from Richard B (Son of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved to The Oaks in May 2025, moving from another care home which couldn't address her dementia needs. From day one The Oaks has been a significant step up for mum in terms of the care that she receives from both nurses and carers. Due to mum's dementia she can be a challenging resident, but
the nurses and carers seem to have got her 'sussed' and know how to make her time at The Oaks as good as they can. I would recommend The Oaks to anyone seeking a caring and professional home for their relative.
Reply from Samantha Crawley, CEO at The OaksThank you ever so much for this wonderful review. The team will be very happy to read this and to know the impact they are having on you and your Mam's life. Supporting people living with dementia to live well is key to our ethos and we are delighted to see that your experience has been so positive. Many thanks S
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Review of

The Oaks

from Debbie S (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled in very well at The Oaks. The staff are all helpful and friendly, nothing is too much trouble. We are able to visit freely and have even had chippy tea nights with Dad and other family members. Overall we are happy that Dad is happy at The Oaks.
Reply from Amie Archer, Customer Focus Lead at The OaksWe're delighted that you found our home to be welcoming and comfortable. Creating a homely, safe, and happy space for people living with us is at the heart of what we do. Thank you for your lovely review.
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Review of

The Oaks

from John S (Husband of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's been very good so far, I know my wife is not easy going.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you so much for your kind review. We're delighted to hear that you had a positive experience with our home. Our team works hard to provide a warm, welcoming environment for everyone living here or visiting us, and your feedback means a lot to us.
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Review of

The Oaks

from Helen J (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into The Oaks 4 weeks ago, after being in 3 previous institutions.
I can't believe the difference in her since she moved in. She still has her challenges, but she says she couldn't have found a better place to be. She says how kind the staff are, and they treat her like an adult human.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for trusting us with your loved one's care. It's wonderful to know that you and your family feel supported and reassured - that's exactly what we strive for every day.
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Review of

The Oaks

from Lorraine C (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very attentive, kind and always helpful and responsive in relation to my mother's needs. Nothing is too much for the staff in delivering care; they treat my mom with respect. All interactions demonstrate they understand her needs in accordance with her personal preferences. Mom has expressed
many times that she is happy and feels cared for. The management team have been extremely supportive and always available to provide advice and assistance.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your wonderful feedback! It is always great to know that our team demonstrate our philosophy and ethos within the home and no only the people in our care, but their loved ones too. Thank you again for a great review.
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Review of

The Oaks

from Libby G (Goddaughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, I can honestly say that I wouldn't want my Godmother to be anywhere else; The staff are welcoming, friendly, humorous and attentive with some staff highly commendable.


The patients are encouraged to socialise and to join in the activities, which are generally tailored to dementia patients,

(though I have enjoyed a few myself!)


The rooms are spacious and can be made homely with personal items. Furniture can be moved for the residents' safety and personal needs. My only grievance is that the room often smells unpleasant (urine), and I have occasionally had to clean the food tray.


The food is usually of a high standard, with some yummy desserts and often alternatives offered.


When there is a full quota of staff, things run well, but there have been occasions where carers have been delayed due to shortages.


Whenever I have raised an issue, it has been dealt with in a timely and efficient manner.


Inspite of the odd niggles, I would highly recommend The Oaks.

Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your feedback, we always appreciate any feedback received, as it allows us to know what we are doing well and how things can be better! We love that you feel so pleased for your Godmother to be living with us, and we have enjoyed having her here at The Oaks, too. Thank you again for your positive review.
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Review of

The Oaks

from T L (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad became a resident of The Oaks in April and from my very first interaction with the staff, I had a wonderful feel for the place. I live overseas so can't visit Dad as often as I'd like, but when I have visited, Dad has been well taken care of, the facility is very clean and modern and the staff
are wonderful and caring. Dad is thriving since being a resident at The Oaks, and I believe this is down to their care and attention, and him being fed regular meals with a lot of his favorite foods. The home offers lots of daily activities for residents which I follow on social media, so even though I can't be there often, I do feel connected to what is happening. And, of course, I phone regularly, and the staff are always wonderful and helpful, even running the phone up three flights of stairs so I can chat with Dad.
Reply from Amie Archer, Customer Focus Lead at The OaksWow! What a beautiful review not only for dad but towards our team and home - it has been a pleasure to heave dad living here with us and we appreciate your trust in us when you can't always visit. Thank you again for your positive feedback, we will be sure to pass this onto our team x
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Review of

The Oaks

from Anneka C (Granddaughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My nanna has dementia and is very vulnerable, life at home got difficult and we as a family had a look at several care homes and the oaks stood out, she was settling in well however on the open day as a family we all visited and I noticed that my Nan had a massive bruise on her left cheek and ear also
going round the back of her head which I told my aunt about and she wasn't informed of any incident that had happened to my Nan, there was no mention of any accident that was logged in the accident book. On that week my aunt asked if I could visit my nan for the week as she had a well needed break during this time I came to visit at different times, one occasion my nan was in bed without a sheet on, another occasion my nan was in bed and her bed linen smelled of strong urine, during meal times my Nan wasn't encouraged to eat in the dining room she was left in her room , my nan would also hide under her blanket out of fear of being hurt, we left milkshake and it was still there the next day.
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Review of

The Oaks

from Heather S (Friend of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This care home isn't what it seems my friends mom was a resident here and she was given all her meals in her room instead of encouraging her to the dinner hall, dirty underwear left in her shower by carers, several bruises on different occasions without explanations, dirty bedding which was changed
by relatives and then no sheet on the bed, milkshake left for hours and not replaced, a major incident happened where my friends mom was brutally attacked by another resident which led to hospitalisation and she's been terrified covering herself and crying because she's clearly been hurt multiple times and nothing has been documented.
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Review of

The Oaks

from Tina K (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mother was at The Oaks for 4 weeks. During this time my Mother had 2 alleged falls (not witnessed ) only identified injuries when I bought to the homes attention my mothers bruising I had discovered and then this was put down to "it must of been from that fall that nobody witnessed" and yet they
were getting my mom ready every day but nothing documented about bruising it was severe, I have photos . The last incident my Mother was attacked by another resident not witnessed but in my Mother's room was a supposed to be "safe place". My mother ended up in the hospital for a month after this attack, we are broken that this has happened to our Mother & 3 incidents in 4 weeks 2 trips to A&E & also paying £6,400 for the privilege of our Mother to be covered in bruises. WOULD YOU PUT YOUR LOVED ONE HERE? Staff do their upmost best on the First floor however can not monitor each resident all the time & due to complex needs Insufficient staff level
THIS IS IN THE INTEREST OF THE GENERAL PUBLIC
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Review of

The Oaks

from Gill D (Daughter-in-law of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family would like to thank all the staff at The Oaks for their ongoing excellent care and we cannot praise you all enough for making my mother in law feel so loved and secure in your care home. Nothing is too much trouble and your attention to detail is excellent. Communication is also superb
and we as a family are always included in everything. We have no doubt that my mother in law feels part of a loving caring family at The Oaks and where possible she enjoys being taken out in your electric mini bus too.
We as a family can highly recommend The Oaks and are so grateful that my mother in law is being cared for so very well.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your continuous support to our home and positive feedback - it is so special when the person who lives here and their loved ones become part of The Oaks family!
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Review of

The Oaks

from Carol M (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mom became a resident of The Oaks during August 2025.
From my first initial meeting with the team I was made to feel reasured regarding all of my worries about the transition of Mom's care.
On the day Mom arrived she was welcomed by all with open arms into her new surroundings , her huge smile
gave me the sense of her happiness that we had not seen for a long time......
Mom has been looked after by this incredible team of laundry ,catering ,carers ,nurses , activity & events , reception management who go over and above to make Mom's journey the best we could ever wish for.
My daughters and grandaughters shared a magical experince where a shopping day was created for the residents to spend role play £1 notes on items from stalls ranging from a variety of items.
After Mom's first few weeks , i recieved a beautiful picture of Mom enjoying a glass of prosecco sitting in the sunshine on the patio celebrating National Prossecco day.....
Well done The Oaks you are truly amazing.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for such positive and beautiful feedback, it has been a pleasure to have mum and your whole family apart of The Oaks and we appreciate all of your support helping mum settle into her new home and helping her be apart of all the amazing events and experiences held here. Thank you, Amie x
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Review of

The Oaks

from Debbie I (Relative of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Beautiful, welcoming home with plenty of space for residents to move about. Excellent views over the surrounding areas. Relatives and friends made very welcome. Private areas to sit with residents both inside and outside. Drinks available for visitors which is much appreciated when travelling long distances.
The staff are friendly and caring. Residents are very well cared for and happy. The home is very different from any other I have been in and took me a while to embrace it. The activities are brilliant and the home seems to focus on fun, laughter and living in the moment.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your positive feedback for our home! We know it can be a long journey to us and we are pleased to know that you arrive to a warm welcome from the team and drinks made available. Thank you again
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Review of

The Oaks

from Johanna R (Wife of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Oaks is a wonderful home! Modern, beautifully furnished, well kept and clean. All staff from house keepers, laundry, kitchen, carers and management, are very caring, lovely, friendly, and happy people (they rarely waiver even towards the end of long challenging shifts). They all do their very best
for the residents and often go beyond. The carers are just incredible with residents, supporting them in all their daily needs and engaging with them. On my husbands floor there is lots of chatter & exhubrance (along with quiet times) with the carers often leading impromptu singing & dancing from the dining room much to everyones delight! I find management team are also approachable very supportive and will listen and act on any concerns or requests to the very best of their abilities and are led by a wonderful and manager. The activities leaders also get a special mention for all their lots of inovative & enjoyable ideas.
Reply from Samantha Crawley, CEO at The OaksThank you ever so much for this amazing review. We are so proud of the team at The Oaks and the great leaders we have there too. The team will be thrilled to see this! Thank you so much
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Review of

The Oaks

from Mark M (Son of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad settled in straight away and the carers are understanding & very helpful. The Oaks is very clean, well furnished with a very relaxing feel and the rooms are comfortable & inviting. There is a good variety of food with plenty of it. The activities cater to everyone's needs and residents are encouraged
to join in & plenty of themed events for residents & families. Management annd all the team are always happy to help.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your very positive feedback, we are always pleased to hear that relatives and loved ones of people living at The Oaks are happy with not only the care but the environment and meal time experiences. Dad has been an incredible addition to our home, always putting a smile on the faces of our team and appreciate the fantastic relationship in place with yourself and the family. Thank you again for you great feedback.
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Awards / Recognitions (0)

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