Care Home Owned by EQ Care Group in West Midlands

many times that she is happy and feels cared for. The management team have been extremely supportive and always available to provide advice and assistance.

(though I have enjoyed a few myself!)

The rooms are spacious and can be made homely with personal items. Furniture can be moved for the residents' safety and personal needs. My only grievance is that the room often smells unpleasant (urine), and I have occasionally had to clean the food tray.

The food is usually of a high standard, with some yummy desserts and often alternatives offered.

When there is a full quota of staff, things run well, but there have been occasions where carers have been delayed due to shortages.

Whenever I have raised an issue, it has been dealt with in a timely and efficient manner.

Inspite of the odd niggles, I would highly recommend The Oaks.

are wonderful and caring. Dad is thriving since being a resident at The Oaks, and I believe this is down to their care and attention, and him being fed regular meals with a lot of his favorite foods. The home offers lots of daily activities for residents which I follow on social media, so even though I can't be there often, I do feel connected to what is happening. And, of course, I phone regularly, and the staff are always wonderful and helpful, even running the phone up three flights of stairs so I can chat with Dad.

going round the back of her head which I told my aunt about and she wasn't informed of any incident that had happened to my Nan, there was no mention of any accident that was logged in the accident book. On that week my aunt asked if I could visit my nan for the week as she had a well needed break during this time I came to visit at different times, one occasion my nan was in bed without a sheet on, another occasion my nan was in bed and her bed linen smelled of strong urine, during meal times my Nan wasn't encouraged to eat in the dining room she was left in her room , my nan would also hide under her blanket out of fear of being hurt, we left milkshake and it was still there the next day.

by relatives and then no sheet on the bed, milkshake left for hours and not replaced, a major incident happened where my friends mom was brutally attacked by another resident which led to hospitalisation and she's been terrified covering herself and crying because she's clearly been hurt multiple times and nothing has been documented.

were getting my mom ready every day but nothing documented about bruising it was severe, I have photos . The last incident my Mother was attacked by another resident not witnessed but in my Mother's room was a supposed to be "safe place". My mother ended up in the hospital for a month after this attack, we are broken that this has happened to our Mother & 3 incidents in 4 weeks 2 trips to A&E & also paying £6,400 for the privilege of our Mother to be covered in bruises. WOULD YOU PUT YOUR LOVED ONE HERE? Staff do their upmost best on the First floor however can not monitor each resident all the time & due to complex needs Insufficient staff level
THIS IS IN THE INTEREST OF THE GENERAL PUBLIC

and we as a family are always included in everything. We have no doubt that my mother in law feels part of a loving caring family at The Oaks and where possible she enjoys being taken out in your electric mini bus too.
We as a family can highly recommend The Oaks and are so grateful that my mother in law is being cared for so very well.

gave me the sense of her happiness that we had not seen for a long time......
Mom has been looked after by this incredible team of laundry ,catering ,carers ,nurses , activity & events , reception management who go over and above to make Mom's journey the best we could ever wish for.
My daughters and grandaughters shared a magical experince where a shopping day was created for the residents to spend role play £1 notes on items from stalls ranging from a variety of items.
After Mom's first few weeks , i recieved a beautiful picture of Mom enjoying a glass of prosecco sitting in the sunshine on the patio celebrating National Prossecco day.....
Well done The Oaks you are truly amazing.

The staff are friendly and caring. Residents are very well cared for and happy. The home is very different from any other I have been in and took me a while to embrace it. The activities are brilliant and the home seems to focus on fun, laughter and living in the moment.

for the residents and often go beyond. The carers are just incredible with residents, supporting them in all their daily needs and engaging with them. On my husbands floor there is lots of chatter & exhubrance (along with quiet times) with the carers often leading impromptu singing & dancing from the dining room much to everyones delight! I find management team are also approachable very supportive and will listen and act on any concerns or requests to the very best of their abilities and are led by a wonderful and manager. The activities leaders also get a special mention for all their lots of inovative & enjoyable ideas.

to join in & plenty of themed events for residents & families. Management annd all the team are always happy to help.

I feel reassured that the care is of the highest standard and the activities are varied and numerous. The staff are always ready to speak to me on the phone when I ring to see how my sister is. Thank you again to all at The Oaks

the food and is finally gaining weight. She absolutely loves Ted (the resident dog). Her room is lovely and when visiting all the staff are very welcoming and friendly.

generally come across as being sincere, proactive and professional. They are friendly, caring and accommodating. That has been apparent on each visit, typically from the moment we have arrived at reception when we often receive a warm welcome. So it is no surprise to us that our friend has frequently expressed happiness with living at The Oaks.

to other families.

relaxed and homely and my father-in-law has settled quickly despite the potential trauma from the move. We're reassured he's in good hands.

The staff are caring and kind. I would like to thank them for looking after him so well.

home, very welcoming and helpful.