EQ Care Group in West Midlands | 1 Care Home

Review of
The Oaks
from Debbie I (Relative of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

Beautiful, welcoming home with plenty of space for residents to move about. Excellent views over the surrounding areas. Relatives and friends made very welcome. Private areas to sit with residents both inside and outside. Drinks available for visitors which is much appreciated when travelling long distances.

The staff are friendly and caring. Residents are very well cared for and happy. The home is very different from any other I have been in and took me a while to embrace it. The activities are brilliant and the home seems to focus on fun, laughter and living in the moment.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for your positive feedback for our home! We know it can be a long journey to us and we are pleased to know that you arrive to a warm welcome from the team and drinks made available. Thank you again

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Review of
The Oaks
from Johanna R (Wife of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

The Oaks is a wonderful home! Modern, beautifully furnished, well kept and clean. All staff from house keepers, laundry, kitchen, carers and management, are very caring, lovely, friendly, and happy people (they rarely waiver even towards the end of long challenging shifts). They all do their very best

for the residents and often go beyond. The carers are just incredible with residents, supporting them in all their daily needs and engaging with them. On my husbands floor there is lots of chatter & exhubrance (along with quiet times) with the carers often leading impromptu singing & dancing from the dining room much to everyones delight! I find management team are also approachable very supportive and will listen and act on any concerns or requests to the very best of their abilities and are led by a wonderful and manager. The activities leaders also get a special mention for all their lots of inovative & enjoyable ideas.

Reply from Samantha Crawley, CEO at The Oaks

Thank you ever so much for this amazing review. We are so proud of the team at The Oaks and the great leaders we have there too. The team will be thrilled to see this! Thank you so much

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Review of
The Oaks
from Mark M (Son of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

Dad settled in straight away and the carers are understanding & very helpful. The Oaks is very clean, well furnished with a very relaxing feel and the rooms are comfortable & inviting. There is a good variety of food with plenty of it. The activities cater to everyone's needs and residents are encouraged

to join in & plenty of themed events for residents & families. Management annd all the team are always happy to help.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for your very positive feedback, we are always pleased to hear that relatives and loved ones of people living at The Oaks are happy with not only the care but the environment and meal time experiences. Dad has been an incredible addition to our home, always putting a smile on the faces of our team and appreciate the fantastic relationship in place with yourself and the family. Thank you again for you great feedback.

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Review of
The Oaks
from L B (Sister of Resident) published on 29 May 2025

Submitted via Website • Report

Overall Experience

I would like to say a huge thank you to all the staff at The Oaks. My sister has settled in well and takes part in lots of activities. Where she lived before , she spent a lot of time on her own. Making the decision to move her was a huge one but I am so happy I did. Although I don't live anywhere near,

I feel reassured that the care is of the highest standard and the activities are varied and numerous. The staff are always ready to speak to me on the phone when I ring to see how my sister is. Thank you again to all at The Oaks

Reply from Samantha Crawley, CEO at The Oaks

Thank you ever so much for this review! The team will be so delighted to read this - they absolutely love to ensure people have the best days and we are so proud of them! Thank you S

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Review of
The Oaks
from C J (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Mum had tried respite at another home locally and before choosing a long term home we encouraged her to try The Oaks. She initially booked a month's respite but after 2 weeks decided to make it her permanent home. Mum found the staff to be very caring and the atmosphere more calm. She definitely prefers

the food and is finally gaining weight. She absolutely loves Ted (the resident dog). Her room is lovely and when visiting all the staff are very welcoming and friendly.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for the positive feedback for not only our care team, but our kitchen team and of course, TED! It has been a pleasure having mum here with us, she is definitely part of The Oaks family and it is always great to know that you receive a warm welcome during your visits too.

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Review of
The Oaks
from J A (Power of Attorney of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

We are generally very pleased with the quality of care provided, especially during February when our friend's birthday celebration was thoughtfully personalised in a particularly meaningful way.

Our friend also thoroughly enjoyed a trip out with staff to a local cafe.

All staff we have met have

generally come across as being sincere, proactive and professional. They are friendly, caring and accommodating. That has been apparent on each visit, typically from the moment we have arrived at reception when we often receive a warm welcome. So it is no surprise to us that our friend has frequently expressed happiness with living at The Oaks.

Reply from Amie Archer, Customer Focus Lead at The Oaks

It is always great being provided positive feedback from a friend or relative of a person living in The Oaks, but to also have that fantastic feedback from the person living here too is amazing - thank you for your review, we love to hear that you receive a warm welcome from our whole team and you can see your friend settling in well to the home and a expression of our person centred care directed to them. We hope that yourself and your friend continue to feel happy with the care here at The Oaks.

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Review of
The Oaks
from Sue G (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

The Oaks staff are all very caring and understanding of my mother's condition. My mother has Alzheimer's and is deteriorating very quickly.
The team treat her kindly and with patience and respect.
As a family we are all very grateful for such high level of care and we would highly recommend The Oaks

to other families.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for your wonderful feedback, we feel that Mum has settled in so quickly and well into the home, she has been a lovely addition and we are so thankful for your trust in us!

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Review of
The Oaks
from L H (Daughter-in-law of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

The team at The Oaks have supported my father-in-law and the family with a challenging and emotional move from another care home with great care. My father-in-law has advanced dementia and some challenging behaviour which the team and The Oaks are managing with ease and confidence. The environment is

relaxed and homely and my father-in-law has settled quickly despite the potential trauma from the move. We're reassured he's in good hands.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you so much for taking the time to reflect and share your positive experience with The Oaks and team so far. We have loved having your father-in-law here with us, he has been a great addition to our people living in the home. We are pleased that his onboarding has been successful and we have been able to help the whole family through this process. Thank you again for your lovely review!

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Review of
The Oaks
from L R (Wife of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

The Oaks was a home from home for my husband. He came very week for respite care and was so well looked after, knowing he was in such safe hands gave me a much-needed break from caring for him.
He came for a 2 week respite so I could go on holiday and once again I could go knowing he was in safe hands.

The staff are caring and kind. I would like to thank them for looking after him so well.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for a beautiful review, we have always looked forward to and enjoyed your husband's time with us, he has always been such a character and a pleasure to care for. We very much appreciate your positive feedback and wish yourself and your family the best.

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Review of
The Oaks
from M B (Sister of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

I have had very good experiences when I come to the home to visit my sister.

Reply from Samantha Crawley, CEO at The Oaks

Thanks ever so much for taking the time to send in this review. We really appreciate everyone who does this and it helps to show people just how fab the team are at The Oaks! We are very grateful to the Home Manager for leading this heart-centred team so well. Thanks so much.

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Review of
The Oaks
from Rachel S (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

After looking at 4 different homes for respite.
I can't thank The Oaks enough for being everything and more.
My mum had a brilliant time and they treated her as if she was their own mum.
Best care home ever. She now attends weekly for a day visit and loves every minute.
Thank you.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for your incredible review, we were thrilled when you confirmed Mum would be staying with us and the team was ever so sad to see her stay finish. We look forward to Mum's visit each week, she is the life and soul of each day and the activities involved with that day too. Thank you for your trust in us and we look forward to seeing mum again this week!

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Review of
The Oaks
from Dawn P (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

From the initial enquiry to viewing the home and then the transfer from the hospital to the home, everything was extremely quick and professional. Dad has only been a resident for a couple of days, however we feel confident that in time he will settle and be very happy. The staff are a credit to the

home, very welcoming and helpful.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for your positive feedback, it is always appreciated and the trust you have placed in The Oaks to move Dad in - Dad has been an incredible addition to the home and we look forward to building up our relationship with both him and yourself!

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Review of
The Oaks
from Andrew B (Son of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

Beautiful home, very clean and well furnished. All staff are very friendly and caring. Staff are always present and willing to help or care with the residents. My mother is really enjoying her stay and feels well looked after. The food is excellent and daily activities keep my mum well occupied. She

has also made lots of friends with other residents and enjoys visits from family and friends in the coffee lounge which has a relaxing atmosphere. I highly recommend The Oaks!

Reply from Samantha Crawley, CEO at The Oaks

Thank you ever so much for taking the time to send this review in. The team at The Oaks, led by the manager are fantastic and we are so proud to work with her and the team there. We know they all strive to offer fab days, every day and seeing your review makes it clear that they are. Thanks so much.

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Review of
The Oaks
from L M (Granddaughter of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

Really nice atmosphere. The staff are friendly and inviting.

Reply from Lianne Sturmey, Home Manager at The Oaks

Thank you for leaving such a lovely review. We are so happy that you are happy with care at The Oaks. Many thanks.

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Review of
The Oaks
from W P (Daughter of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

Nice welcoming atmosphere.
Always willing to help.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for your positive feedback, we are always thriving to make anyone and everyone feel welcome and at home when visiting or staying at The Oaks.

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Review of
The Oaks
from Kate A (Granddaughter of Resident) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

The care, attention and genuine interest the staff show my nan is just phenomenal! My nan hasn't looked this good in years and that is solely down to the staff here. It has brought such peace of mind having her here and I just can't thank all staff enough.

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Review of
The Oaks
from Lisa A (Daughter of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience

We are really pleased with Dad's care. He loves it here and enjoys the meals very much. I would like to shout out to all staff who are amazing but I want to shout out to one lady who always greets with a smile and a gentleman whose experience and friendly, approachable demeanour are welcomed.

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Review of
The Oaks
from Elaine D (Sister of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

The Oaks is fantastic. Lovely staff. Clean and bright. Love it.

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Review of
The Oaks
from C B (Sister of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

Very good, very friednly, so welcoming. Just a pleasure to come.

Reply from Lianne Sturmey, Home Manager at The Oaks

Thank you for leaving us such a lovely review of the home. We are so pleased that you enjoy your visits here, it's always a pleasure to welcome you when you come and see us.

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Review of
The Oaks
from M N (Daughter of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience

Visited today 01/04/2024 was very disappointed with meal time. The starter was soup which was cold and main course was baked potato with either beans, cheese or sweetcorn but the presentation not very appealing. No salad to accompany the meal, very plain. Residents had no stimulation or activities going

on today so no encouragement to come out of rooms.

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Care Home Owned by EQ Care Group in West Midlands

EQ Care Group Locations in West Midlands (1)

EQ Care Group Reviews in West Midlands (33)

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