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Care Home Owned by Westin Care Ltd in Bath & North East Somerset

9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Westin Care Ltd in Bath & North East Somerset

Westin Care Ltd Locations in Bath & North East Somerset (1)

 
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1 Care Home owned by Westin Care Ltd in Bath & North East Somerset
Westin Care Home

95 Bristol Road, Whitchurch, Bristol BS14 0PS 

8.6 10 reviews
"It was a very difficult decision to recognise that mum was no longer safe to remain in her own property following a fall. After a stay in…"   Read all 10 reviews
Location Type Care Home

Westin Care Home provides residential and dementia care for up to 52 older people. Located in a residential area of Whitchurch, Bristol, the home offers a peaceful environment while being a part of the local community. Each bedroom is single and has… Read more about Westin Care Home

  • Care Provided
  • Older Person Care
  • Learning Disability / Autism
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • 52 Rooms from £1,030 / week

Westin Care Ltd Reviews in Bath & North East Somerset (10)

9.1
Westin Care Ltd has a Group Review Score of 9.1 (9.118) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Westin Care Ltd must have a Review Score.

Overall Experience

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Review of

Westin Care Home

from June W (Niece of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his team provide the best possible care for my Aunt and everyone is so friendly and kind and helpful in every way possible.


There are always activities every single day for all of the residents .


Reply from Simone Watts, Deputy Manager at Westin Care Home

Thank you for your lovely review! The team is constantly working on the activities being organised.


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Review of

Westin Care Home

from Diane M (Daughter of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision to recognise that mum was no longer safe to remain in her own property following a fall. After a stay in hospital we started the process of finding a care home. My brother and I were very happy that Westin Whitchurch Village came up on the list with a space, through
a friend of friend we had been told it was nice. From the very first visit we both felt it would be a good fit for mum. She has settled in well, the staff are lovely exceptional care treated with dignity has a smile on her face and beginning to put on a little weight. Dementia is horrible, to see our lovely mum getting forgetful progressing to not being able to look after herself has been upsetting. In Westin Care Home we have found somewhere where she is cared for and safe and provides us with peace of mind.

Reply from Oomar Suhootoorah, Manager at Westin Care Home

Many thanks for trusting Westin Care Home for the care of mum. We will ensure to upkeep the standard of care she is receiving.


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Review of

Westin Care Home

from T C (Daughter of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westin are wonderful. My dad's progress since he has been at Westin has been amazing.
The constant stimulation of interacting with people has helped dad immensely. My dad couldn't be better looked after and I appreciate the care you give him. I hope you realise how invaluable you all are
and what a difference you make to people's lives by doing what you do.

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Review of

Westin Care Home

from Nicola E (Daughter of Resident) published on 8 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in this care home since November - and I have to say it is amazing. The staff are fantastic and the care for all the residents is great.
When we visit it is like we are part of the family always being offered coffee and tea.
Dad can’t really communicate well so going to visit him could
be quite challenging but we are always made so welcome, it is just like visiting family and means we can see Dad and enjoy catching up with other residents, their families, and staff.

Reply from The Manager, Home Manager at Westin Care Home

Hi, thank you so much for your comments. We are really happy that Dad is here and that you are all a part of our family here at Westin. We look forward to seeing you and Mum again, and sharing more memories.


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Review of

Westin Care Home

from Sally B (Daughter of Resident) published on 17 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum joined the Westin family in November following the death of her husband. It was a very difficult time for all of us. The love and care that has been shown to us all, especially mum has been wonderful. Mum's emotional and physical needs are supported with care, good humour and a great understanding
of what works best for her. The staff really take the time to get to know the individual. We feel happy and relieved that mum is safe and well cared for.

Reply from Samantha Baronian, Home Manager at Westin Care Home

Hi Sally, thank you so much for your kind words. We are so happy that you and your family have felt supported by us at Westin. We are so happy that you are a part of our family. See you soon!


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Review of

Westin Care Home

from Rod R (Son of Resident) published on 25 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 84-year-old mum has been a resident at Westin for around seven months now. When she arrived from a village hospital, she still had physical injuries following a fall, she could barely sit up in bed, let alone stand due to being bedridden for four months, and she suffered from advanced dementia.
Since her arrival at Westin, she has gradually got stronger and stronger. Her physical injuries have all recovered and she is now merrily walking around, frequently without support. This is completely down to the encouragement and engagement of the staff.
The staff and management seem endlessly hard-working and caring.
The home is welcoming and friendly, and most importantly of all, mum is happy, settled and has made lots of friends among the staff and residents. We are confident she is in good hands.

Reply from Samantha Baronian, Home Manager at Westin Care Home

Thank you so much for taking the time to review us. We are so fond of your mother and are so happy with her recovery, always so sociable with other residents. We try our best here at Westin to make the very best person-centred care for our residents. Look forward to seeing you soon.


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Review of

Westin Care Home

from Sally C (Daughter-in-law of Resident) published on 20 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father-in-law has been very poorly recently and he has been well looked after. Not able to visit that often due to my own health but they have kept me informed and are always willing to talk to me on the phone. Carers all seem very fond of him.

Reply from Samantha Baronian, Home Manager at Westin Care Home

Good morning Sally,
Thank you for your kind words, we are all very fond of your father-in-law and we know that recent times have been hard with his health declining, we are so happy to see him improving and walking back to the communal areas where he enjoys spending his time. I am so glad our clinical team have kept you informed with health updates as we know at times it's difficult for you to visit. We look forward to seeing you soon.


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Review of

Westin Care Home

from M C (Daughter of Resident) published on 20 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living at Westin for the last eight months. It was a very difficult and upsetting time which was made so much easier by the wonderful staff. This level of care, not only for my Mum but for me, has continued to flourish. Everyone who works there looks after us as a family and I cannot
put into words how grateful we are. I cannot recommend Westin highly enough.

Reply from Samantha Baronian, Home Manager at Westin Care Home

Good morning, thank you so much for your kind words. We are so fond of your mum and your family and are so happy you feel looked after and supported. Transitioning into care home life can be difficult, not only for the resident but their family, so we are honoured to support you on that journey.
We are a family at Westin Care Home and we are so glad you are a part of it, looking forward to seeing you soon


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Review of

Westin Care Home

from Natalie M (Daughter of Resident) published on 13 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at this care home for several months. I have had no problems at all - the level of care is amazing and I feel like he is living with extended family. It's really clean, the food looks good and if a person needs feeding, they will feed not leave.

Reply from Samantha Baronian, Home Manager at Westin Care Home

Hi Natalie
Thank you so much for your feedback.
We are a large family here and are so happy that you feel this way about the care provided for your Dad.
See you soon.


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Review of

Westin Care Home

from Kay F (Daughter-in-law of Resident) published on 8 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was moved from hospital to Westin Care home following a fall. Her treatment whilst at the home was fantastic. In her own words, she was treated like a queen in 5-star surroundings. The level of physical care and mental well being were paramount to all the staff. We can't praise the
team highly enough, especially two members of staff in particular, whose communication with our family members during Mum's stay, was above and beyond. We can't recommend the home highly enough and thank every member of staff who made her feel safe and looked after and certainly got her on the road to recovery enough to come home.

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Awards / Recognitions (0)

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