Graham Care Group in Kent | 4 Care Homes

Review of
Harpwood House
from K M (Daughter of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

I was so happy to have found Harpwood and be able to move my mum in. Everyone has been professional friendly and helpful and I feel like I have support and help to get me through this emotional and different journey after many years battling and trying to cope alone. She has a lovely suite and view

and although due to her dementia there are still hurdles to jump and it's hard to step back a little I have confidence that she is in the best place for us to get there now.

Reply from NAOMI DELVES, New resident liaison at Harpwood HouseThank you so much for this heartwarming message. This transition can be an emotional journey, and we want you to know that we are here for you every step of the way. Our team will continue to do everything we can to support you and mum as she settles into her new home. With warmest regards, Naomi.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Harpwood House
from Richard A (Son of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

There is always a lovely atmosphere when entering the foyer and Jackie at the desk is so friendly and helpful.the care home is very clean and I really like the different decor on each section of the care home.the staff are always very welcoming and happy to help and answer any questions.my mum is so

very happy where she is and is well fed and always cleanly presentee which is so nice for the family to know she is well looked after.she id enjoying
The social interaction.weare regularly informed about any toiletries mum may need .she very much enjoyed going out on a farm visit . the nurses are always very happy to answer any of my questions..we are very happy with the care home

Reply from NAOMI DELVES, New resident liaison at Harpwood HouseThank you so much for these kind words! I'll be sure to pass your compliments to Jacqui- she'll be so pleased! We truly love having your mum here with us and cannot be more delighted to know she is happy, well cared for and certainly enjoying the trips out and activities! Thank you for your continuing trust and for being such a supportive part of our Harpwood family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Harpwood House
from J W (Sister of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Harpwood House is a care home from home!!
From the moment you step through the entrance the love and compassion for the home is shown by everyone from management, staff and residents. Which in turn gives the family's peace of mind and visits so very enjoyable. I always go home with a smile on my face.

Reply from NAOMI DELVES, New resident liaison at Harpwood HouseThank you so much for these lovely words - they mean the world to us all at Harpwood. Creating a warm, caring and homely environment is at the very heart of all we do, so it's wonderful to hear this shows. We are so glad our care brings you peace of mind and happiness during your visits, we'll keep doing our very best to provide the care you've come to know and love.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dover House
from Darren R (Son of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

Dover has have been amazing looking after my father.
The facilities are all you could ask for, clean and user friendly.
The staff are very attentive, friendly, helpful and always smiling.
Communication is great, email and phone are always responded to.
Tony the manager has been great in settling

my dad in, supporting his needs and ensuring family are connected.
I couldn't ask for anything more from the home or the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dover House
from Alex B (Son of Resident) published on 6 May 2025 Submitted via Website • Report

Overall Experience

Since my Dad arrived at Dover House his care has been great. Compared to my Dad's previous care home, Dover House is clean and modern. The general layout of the care home is excellent, the rooms are spacious, and the communal areas are maintained to a high standard. Most importantly, the staff are professional,

friendly and always welcoming.

Reply from Nomusa Muhlwa, Registered Manager at Dover HouseMany thanks for your review. We really do appreciate the feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Harmonia Village
from Katie G (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report

Overall Experience

Very good home . Staff are very caring , gentle and kind to my Father. Very clean and they look after residents trying to involve them in activities daily. Very respectful to family member and visitors .

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Harmonia Village
from Kate W (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report

Overall Experience

The team at Harmonia are quite simply amazing. My father had very severe dementia but remained physically quite strong and we were unable to find any care homes that could meet his needs and keep him safe despite trying several that apparently specialised in dementia care and challenging behaviour.

Dad eventually ended up in hospital and was discharged to Harmonia in February 2024 - the team there quite simply saved dad and us, his family. Dad was able to move around the home and garden as he pleased but with sympathetic supervision so that he didn't feel restricted. They keep residents entertained with appropriate activities including gardening- we still have a plant that dad grew from seed. He loved the delicious home made food! Harmonia's team gave him the most wonderful, genuinely loving care right through until his final, peaceful days in Jan 2025. We cannot thank them enough for the love and care that they provided dad and support for us as a family through a really awful time.

Reply from Syam Mohan, Registered Manager at Harmonia VillageThanks for your lovely feedback. This means a lot for the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dover House
from Alice G (Sister of Resident) published on 18 March 2025 Submitted via Website • Report

Overall Experience

Very happy with the care provided very helpful kind and caring.Staff very polite my brother was well looked after .Always on hand if you wanted to ask questions .would recommend this nursing home they are looked after so well food is excellent and a good variety plenty of tea coffee snacks available.

Reply from Nomusa Muhlwa, Registered Manager at Dover HouseThankyou so much for your kind reveiw. It was an absolute honor to look after him at Dover House

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dover House
from Jane M (Daughter of Resident) published on 11 March 2025 Submitted via Website • Report

Overall Experience

I cannot recommend Dover House highly enough. From the very first interaction, it was clear that this care home is a place where both residents and families are treated with the utmost care and respect. The staff are not only highly professional but also incredibly warm and compassionate, the environment

is clean, comfortable and well maintained. The dedication and compassion shown by all staff gave us peace of mind knowing our mother was in such good hands. Truly a wonderful place!

Reply from Nomusa Muhlwa, Registered Manager at Dover HouseThankyou so much for this. We shall continually strive to deliver the best care. So much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Harmonia Village
from Stephen B (Son of Resident) published on 20 February 2025 Submitted via Website • Report

Overall Experience

I consider myself lucky to have my Mum staying at the home under such wonderful caring staff. All patients here have extra needs and complexities, but I have been consistently impressed by the genuine caring nature and patience of the staff, I feel a sense of commitment and joy in what they are doing.

The home is well led and genuinely has an ethos of wanting to serve their residents well. I work as a GP locally, and have been to many residential and nursing homes across Kent. I can honestly say this is an excellent place. There is also lots of tech - cameras and sensors in the bed to also monitor your loved one. The entertainment programme is dynamic and varied, the staff (carers and nurses) really know the residents well. The care is the most important thing, but so is the beautiful setting as well. I love the European model of the dementia village where people have their own apartment in a real house, but the security and company of the hub - this place is truly legendary!

Reply from Syam Mohan, Registered Manager at Harmonia VillageMany thanks for your lovely feedback. This means a lot for our team to continue delivering high quality of care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Harmonia Village
from justine b (Daughter of Resident) published on 20 February 2025 Submitted via Website • Report

Overall Experience

My Father is so happy here. The carers are just wonderful and look after him so well. For my Dad it is like home from home. It is a beautiful caring home with a pocketful of love. The food is delicious too, so compliments to the chef.

Reply from Syam Mohan, Registered Manager at Harmonia VillageThanks for your valuable feedback. This means a lot for our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dover House
from T H (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report

Overall Experience

My mum has dementia and also has suffered a stroke. The care and compassion shown by Dover House staff is simply amazing. Mum is safe and loved. The staff go out of their way to comfort and help with all Mum's needs.
Mum always looks clean and well looked after and her room is spotless.
This nursing

home is 10/10.

Reply from Nomusa Muhlwa, Registered Manager at Dover HouseThank you so much. We shall continue striving for the very best.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dover House
from Susan G (Resident) published on 19 August 2024 Submitted via Website • Report

Overall Experience

After my experience with another care home I was sceptical about coming to Dover House but they have proved me wrong. They are considerate, kind and quick to help if they can. Whilst I enjoy the activities provided I would like there to be a wider range. I would like the range of food to be wider, particularly

for the two main options of the day.

Reply from Nomusa Muhlwa, Registered Manager at Dover HouseThank you, Susan, we shall ensure the head chef comes to speak to you about food as we have two options and a comprehensive bar menu should anyone not fancy the main meals. We shall also continue to look into activities as a lot of disruption occurred with lift issues and unexpected situations such as illness can sometimes affect activities. We endeavour to continually improve in this domain.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dover House
from M P (Husband of Resident) published on 1 May 2024 Submitted via Website • Report

Overall Experience

My wife has been a resident at this home for the past 5 months. She suffered a stroke and has severe mobility and communication problems. She has received not only a high level of care, but the staff have been very patient and built trust and mutual understanding with her, patiently working with her

to understand her immediate needs and wishes. They have also been extremely considerate towards family and friends who are indirectly affected by the position she finds herself in. Even the staff not involved directly with care or medical issues have been fantastic to deal with. Any institution is only as good as the staff and we feel that the staff here have been wonderful. The activities rating is not ticked as she is bedbound and unable to participate in the events that have been laid on for residents.

Reply from Nomusa Muhlwa, Registered Manager at Dover HouseThank you so much for the kind review. We shall endeavour to keep up high standards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dover House
from Sue F (Partner of Resident) published on 24 April 2024 Submitted via Website • Report

Overall Experience

I would like to thank all the staff, and everyone, for all your care, love and attention you gave to my partner during the last 10 months of his life, his care was fantastic from all the nurses, and managers etc, they made him feel completely at home, a brilliant place to to live your life with brilliant

care

Reply from Nomusa Muhlwa, Registered Manager at Dover HouseThank you so much for such lovely feedback. We shall share this with all the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Whitstable House
from John O (Son of Resident) published on 19 March 2024 Submitted via Website • Report

Overall Experience

My Mum and Aunt recently moved into Whitstable House for some respite. From the first contact, I have found all those involved to be extremely friendly and welcoming and the care they have received has been excellent. The home is brand new and the facilities and environment are superb. I am very grateful

to everyone at Whitstable House for the care and attention they have shown my Mum and Aunt since their arrival.

Reply from Debbie Spackman, Liaison Manager at Whitstable HouseIt's heart warming to hear about the positive experience your Mum and Aunt had at Whitstable House. From your description, it's evident that they were welcomed with warmth and received exceptional care throughout their stay. Your gratitude towards the team at Whitstable House speaks volumes about the quality of care provided. It's wonderful to know that your Mum and Aunt are being well taken care of and receiving the attention they deserved. Thank you for sharing your positive experience! Regards Debbie - Key Worker

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dover House
from David B (Son of Resident) published on 8 March 2024 Submitted via Website • Report

Overall Experience

My mother suffers from late-stage Alzheimer’s and has been a resident at Willow Park Lodge since June 2023. This is the first care home that has properly cared for my mother, who has complex needs. The home is well-managed and provides an excellent level of care. In particular, the medical follow-up

is highly professional and the staff ensure that the NHS doesn’t simply write my mother off, but instead that she receives the medication and help she needs. Above all, I cannot praise highly enough the quality of care given on a personal level. The carers really do care about my mum, and are so kind, patient and compassionate. I live abroad, and so it is a great comfort to me to be able to know that my mother is so well looked after. I can wholeheartedly recommend this care home - it is by some margin the best I have experienced.

Reply from Nomusa Muhlwa, Registered Manager at Dover HouseThank you so much for such a lovely compliment. It is such a pleasure having your support as well to help us achieve the best outcomes for Mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Whitstable House
from Angela S (Granddaughter of Resident) published on 5 March 2024 Submitted via Website • Report

Overall Experience

I cannot fault the care, attention and support my nan has had so far at Whitstable House, the staff are approachable attentive and friendly. Nan going into a care home wasn't the route we really wanted to take so it's been a hard transition for us all as a family, and yet again the staff at Whitstable

House have been amazing with not only Nan but us as a family too. The facilities are all of a really high standard and to put the cherry on the cake the views are amazing. We looked around many places but Whitstable House is by far the best design we could have made, nan is happy and smiling. Thank you Whistable House. The only reason I haven't given the activities 5 stars is because it's not all up and running yet due to only 1 resident but I'm sure the 5th star will be there soon.

Reply from Debbie Spackman, Liaison Manager at Whitstable HouseIt's truly heartening to hear about the exceptional care, attention, and support your nan is receiving at Whitstable House. Transitioning to a care home can indeed be challenging for the whole family, but it's reassuring to know that the staff have been approachable, attentive, and friendly, not only to your nan but also to your family. Your feedback on the activities is understandable, and it's encouraging to hear that you believe the fifth star will be warranted once everything is fully up and running. It's evident that your nan's happiness and well-being are of utmost importance, and it's wonderful to hear that she's happy and smiling at Whitstable House. Thank you for sharing your experience, and we're grateful for the opportunity to care for your nan. Regards Debbie - Key Worker

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dover House
from Abby G (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report

Overall Experience

I couldn’t speak more highly of the care my father received during his stay at Willow Park Lodge.
The staff are absolutely amazing, so kind and caring and spend time with the residents speaking with them. Feels like a real family environment. From the friendly front-of-house welcome at reception to

the understanding manager, who has been amazing, and their maintenance team leader, who goes above and beyond to make sure that anything that isn’t quite right is amended ASAP.
Seriously, cannot fault anyone.
Thank you all for all your kindness and care during Dad's stay.
My only regret is that we didn’t move him to you sooner.

Reply from Nomusa Muhlwa, Registered Manager at Dover HouseThank you so much for such a lovely review. It was a great honour to look after your father. He was such a remarkable man. Always in our hearts.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dover House
from Carol C (Wife of Resident) published on 31 January 2024 Submitted via Website • Report

Overall Experience

My husband spent the last couple of months of his life at the home. His many medical and nursing needs were cared for very well and with dignity. I also had access online to his daily records so I could see what happened day and night. I was very happy with how he was looked after.

Reply from Nomusa Muhlwa, Registered Manager at Dover HouseThank you so much. We were honoured to have got a chance to look after him.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Graham Care Group in Kent

Graham Care Group Locations in Kent (4)

Graham Care Group Reviews in Kent (96)

Harpwood House

Harpwood House

Harpwood House

Dover House

Dover House

Harmonia Village

Harmonia Village

Dover House

Dover House

Harmonia Village

Harmonia Village

Dover House

Dover House

Dover House

Dover House

Whitstable House

Dover House

Whitstable House

Dover House

Dover House

Awards / Recognitions (0)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers