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Care Home Owned by Alor Healthcare in Northumberland

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Alor Healthcare in Northumberland

Only the locations & reviews in Northumberland for Alor Healthcare are showing below.

View the details of all 13 locations (with 710 reviews) owned by Alor Healthcare

Alor Healthcare Locations in Northumberland (1)

 
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1 Care Home owned by Alor Healthcare in Northumberland
Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY 

9.7 126 reviews
"Can only praise everyone at Hillside Lodge. Staff at all levels are excellent. Facilities, food and care provided exceeded all…"   Read all 126 reviews
Location Type Care Home

Hillside Lodge Care Home is located just half a mile from the town centre, offering convenient access to local shops, public transport, and the A1 motorway, making it easily accessible for both residents and visitors. The home provides high-quality… Read more about Hillside Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 50 Rooms from £1,560 / week

Alor Healthcare Reviews in Northumberland (126)

9.5
Alor Healthcare has a Group Review Score of 9.5 (9.547) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Alor Healthcare must have a Review Score.

Overall Experience

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Review of

Hillside Lodge Care Home

from Caroline T (Respite Resident) published on 27 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Here short period for respite care.
After bad fall.

Reply from claire anderson, Home Manager at Hillside Lodge Care Home

Thank you for your review after staying with us for respite care

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Review of

Hillside Lodge Care Home

from Wendy C (Daughter of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can only praise everyone at Hillside Lodge. Staff at all levels are excellent. Facilities, food and care provided exceeded all expectations. Not much more to say. Excellent in all departments.

Reply from claire anderson, Home Manager at Hillside Lodge Care Home

Thankyou very much for your lovely review of our home

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Review of

Hillside Lodge Care Home

from R L (Daughter of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is about my mum who sadly passed away in March. The staff was very friendly, very helpful at all times she loved the food, room was always very clean + tidy she got on well with all the staff.

Reply from claire anderson, Home Manager at Hillside Lodge Care Home

Thank you for a lovely review, from all the team at Hillside Lodge

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Review of

Hillside Lodge Care Home

from G J (Wife of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kindness & care are helping my husband to settle.

Reply from Hillside Lodge Management, Management Team at Hillside Lodge Care Home

Thank you for taking the time to complete a review and it is our privilege being able to support you and your husband as he settles into Hillside Lodge Care Home.

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Review of

Hillside Lodge Care Home

from A H (Respite Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place
Staff a delight cannot do enough for you
Also feel safe and secure here
Just spent my third spell of respite
Clean with plenty of activities food excellent
Would recommend this care home to anyone

Reply from claire anderson, Home Manager at Hillside Lodge Care Home

Thank you for a lovely review from all the team at Hillside Lodge

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Review of

Hillside Lodge Care Home

from Stuart B (Nephew of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hillside have been absolutely immense all the way through my aunt's stay, my aunt was particularly challenging as she had very poor sight and hearing, however they took all this in their stride and made her as comfortable as possible.
Sadly, my aunt passed away on the 1st October and
again your staff were fantastic, we got a call on Friday the 27th September advising us that the doctor has said that he felt my aunt was not doing well and he considered it to be end of life, we called at the care home and my wife and daughter spent the night with her. Your staff kindly made my wife and daughter cups of tea and actually made a sandwich for them.
They treated my aunt with the upmost respect and looked after us when we were with my aunt for her last days.
We cannot praise your staff enough and please pass on our most sincere gratitude to everyone at the care home.

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Review of

Hillside Lodge Care Home

from Betty B (Respite Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5 plus the care and help I am receiving is excellent. The care staff and nurses are so very good and professional to me.

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Review of

Hillside Lodge Care Home

from Y J (Daughter of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was here as a temporary NHS patient. My sisters and I were all impressed with the level of care, the friendly and welcoming staff and the care home environment as a whole. Our mother was very comfortable here.

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Review of

Hillside Lodge Care Home

from R H (Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since Feb 2024, it is the most wonderful place in every way. It may be that I will have to live here for the rest of my life. The whole staff team is so caring.

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Review of

Hillside Lodge Care Home

from P M (Respite Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Hillside Lodge for 2 weeks. I have enjoyed my stay here very much. The rooms are very clean and tidy. All the staff have been very kind and helpful. Also, the food is excellent and the management very helpful.

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Review of

Hillside Lodge Care Home

from M S (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant and fabulous.
First time in a long time that my Mum is safe and happy.
The staff are great and very helpful.
The facilities are brilliant.

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Review of

Hillside Lodge Care Home

from K M (Son of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was admitted for respite care while my Father was in palliative care. She had been in hospital and needed care that could not be provided at home. The staff were absolutely magnificent in their response in providing this, from arranging her transportation from the hospital to Berwick and then
to the care that was provided for her recovery meaning that she could return home.

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Review of

Hillside Lodge Care Home

from S A (Son of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, friendly staff. Highly recommend, can't praise the home enough, brilliant.

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Review of

Hillside Lodge Care Home

from L E (Son of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being well cared for in Hillside Lodge. The staff are good to her, she enjoys the food and the place is kept very clean.

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Review of

Hillside Lodge Care Home

from I W (Respite Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been brilliant, very helpful and friendly. Everyone at Hillside Lodge has been amazing. Thank you so much for my excellent care.

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Review of

Hillside Lodge Care Home

from P E (Daughter of Resident) published on 21 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a couple of months in that time there has been a marked improvement in her physical and emotional health, confidence and well-being. It is a joy to know that she is safe and looked after by a very professional caring and compassionate team of staff in all roles. Care
extends to the family too as we are always made welcome and it is obvious that all staff know and understand my mother well and are interested in her as a person. At this time of change in both of our lives, I consider myself fortunate that my mother could not be in better hands.

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Review of

Hillside Lodge Care Home

from Diane E (Daughter of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and all the staff at Hillside Lodge are amazing. They are always on hand to answer any questions I have regarding my mum's care. The place is spotlessly clean and my mum's room is lovely. She enjoys the food and joins in the activities. She has made friends in the home and is happy and
comfortable. At 91 what more could you ask for?

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Review of

Hillside Lodge Care Home

from Aileen E (Daughter of Resident) published on 19 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, with great facilities. Looked after Mum with great care and respect and came to feel more like family.
Extremely happy to recommend Hillside Lodge to anyone as they always go above and beyond.

Reply from Harriet Sharland, Marketing Assistant at Hillside Lodge Care Home

Thank you. We appreciate your positive feedback! It's fantastic to know that your mum is happy in our care home. We strive to create a welcoming atmosphere where residents feel at home and well looked after by our team at Hillside Lodge. Have a wonderful day.

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Review of

Hillside Lodge Care Home

from F S (Son of Resident) published on 28 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There are some lovely decent care staff working here. They are kind and caring and that counts for a lot. That’s the best that can be said about this place. I’m going to focus on the food. It’s appalling.
Meat is almost always cheap pork. Beef or lamb is rare and chicken is seemingly banned. Most days
the veg is mash and swede. Forget about fresh broccoli, cauliflower, tender stem, green beans or asparagus, even cabbage is a rare treat. Evening meals are always heavily processed sugary economy children’s meals. Think Spam or tinned spaghetti followed by tinned fruit salad and watery jelly. Don’t believe the promotional glossy pictures and don’t fall for the company platitudes about the care given to nutritional and balanced meals.
There is never anything special, such as a decent bit of cheese, maybe avocado in the salad or a decent bread roll. This is the cheapest possible food available. It’s the stuff of the workhouse and this company should be ashamed of themselves.

Reply from Hannah Burke, Marketing Executive at Hillside Lodge Care Home

We are sorry to read your comments and from the sound of it, the food and dining experience is well below our expected standards. We offer a wide and delicious menu based on seasonal and fresh produce, created with the help of our residents. The menu is balanced to ensure nutritious and tasty options are available every day, plus residents can choose to have alternatives if they fancy something else on the day. We will be investigating your comments with the team at the home and our hospitality services team and will be sure to come back to you. Thank you.

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Review of

Hillside Lodge Care Home

from Jennifer H (Daughter of Resident) published on 28 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in for respite care after a stay in hospital. Her experience has been extremely positive. She has really enjoyed her stay and loved making new friends and joining in all activities. The staff have been lovely, very kind and caring. She has gained her confidence back to her cheerful, confident
self. I want to say a huge heartfelt thank you.

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Awards / Recognitions (0)

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