Alor Healthcare in City of Edinburgh | 5 Care Homes

Review of
Gilmerton Neurological Care Centre
from B O (Respite Resident) published on 1 September 2025

Submitted via Website • Report

Overall Experience

Is been a good experience for myself and I have got really friendly with some of the staff.
The staff involve you in all the activities, there is a fitness instructor that trains you, and gives advice on the best way to train with your medical needs.

Reply from Catherine Forrest-Smith, Deputy Manager at Gilmerton Neurological Care Centre

Thank you very much for your kind words and lovely review. We are pleased to hear that you are happy with the care you received . I hope you meet all you're next goals and progress into living more independently in the future. It has been a pleasure working with you and supporting you to meet all your goals and get you to where you are today you have done amazing and we wishing you all the best in for this exciting new chapter. You deserve it!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gilmerton Care Home
from Ian G M (Husband of Resident) published on 11 August 2025

Submitted via Website • Report

Overall Experience

My family , visiting friends and I are all of the same mind that you are providing a safe clean and comfortable space for my wife who has been happily with you since January . We are all constantly amazed at the caring and dedicated manner of management , nurses and all staff , and always with a cheerful

smile !
This is a welcoming home from home !

Reply from Vicky, Home Manager at Gilmerton Care Home

Your feedback has made our day! We're so pleased that your loved one feels happy and settled here. Thank you for trusting us - it's a privilege to provide them with care, comfort and companionship every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gilmerton Care Home
from D N (Son-in-law of Resident) published on 11 August 2025

Submitted via Website • Report

Overall Experience

Highly recommend Gilmerton Care Home to anyone looking for care for their loved one.
A warm welcome from Management & Admin to the excellent care my father in-law receives.
The home is always clean and free from smells and the staff can't do enough to help.

Reply from Vicky, Home Manager at Gilmerton Care Home

Thank you for your kind review. We're committed to providing the highest standard of care, and we're so happy to know you feel reassured and confident in the support we provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Guthrie House Care Home
from Thomas P (Brother-in-law of Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience

This place is brilliant cant complain at all.

Reply from Lesley Johnston, Regional Support Manager at Guthrie House Care Home

Thank you for taking the time to leave a review for Guthrie. Its always lovely to hear positive feedback for the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Guthrie House Care Home
from K P (Niece of Resident) published on 4 August 2025

Submitted via Postal Card • Report

Overall Experience

He has settled in really well seems very happy and looking clean very happy with the place all staff very helpful and kind and caring cant do enough to help!!

Reply from Lesley Johnston, Regional Support Manager at Guthrie House Care Home

Thank you for taking the time to leave feedback for the Team at Guthrie.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gilmerton Neurological Care Centre
from Eileen M (Sister of Resident) published on 30 July 2025

Submitted via Website • Report

Overall Experience

Great home. Lovely staff. Always very helpful and caring. Every effort is made to accommodate those with complex care needs in a well run, well organised and comfortable manner. Nothing is ever to much trouble. Always enjoy the fete days.

Reply from Victoria Mitrea, Manager at Gilmerton Neurological Care Centre

Thank you kindly for leaving such a wonderful review. It means the world to our team to know that their hard work and dedication are making a real difference.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gilmerton Neurological Care Centre
from D M (Sister of Resident) published on 29 July 2025

Submitted via Website • Report

Overall Experience

My brother recently transitioned to Gilmerton NCC to support his rehabilitation. The process has been seamless staff have worked hard to create a smooth transition whilst supporting my brother throughout. The communication has been fantastic I cannot thank the staff enough as they have gone over and

above to help him settle in, this is so reassuring for me.

When visiting we are always made feel welcome, staff are on hand to help if and when required and I feel very happy with the care my brother is receiving. The facilities are bright, warm & welcoming and I appreciate the security measures in place when entering/exiting the building.

His suite is bright, clean and well positioned within the home to ensure he has easy access to all areas promoting his independence. He has the opportunity to take part in a variety of different activities which I'm sure he will more than enjoy.

Again, thank you all so much for everything!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gilmerton Care Home
from Ian M (Husband of Resident) published on 18 July 2025

Submitted via Postal Card • Report

Overall Experience

My wife will have been in the home for 6 years on the 19th August. It is a brilliant home from the minute you walk in the door. The girls in reception always speak and ask how you are then there is the staff how are extra special they have a very low turn=over so everyone knows everybodys needs. I am

often asked how my wife is and say I could not have a better home. I go to bed at night and dont worry. I know she is being well looked after.

Reply from Victoria Mitrea, Manager at Gilmerton Care Home

Thank you kindly for leaving such a wonderful review. It means the world to our team to know that their hard work and dedication are making a real difference. We always strive to create a warm, safe, and welcoming environment for all our residents and their families, and feedback like yours encourages us to keep doing our very best every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gilmerton Care Home
from D M (Daughter of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience

Cannot fault the home at all. Staff are attentive and caring- not only to resident but family too. Kept well informed and supported. Mum kept clean, healthy and well looked after.

Reply from Management Team, Management Team at Gilmerton Care Home

Thank you for your kind review and we are delighted that your mum and the family are delighted with the care our team are proud to provide and we work hard to ensure that residents and their families are welcomed into the Gilmerton family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Colinton Care Home
from Fay M (Friend of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

When visiting Colinton Care Home, I have always found a warm welcome from the staff. The home is always clean and tidy, and the residents are well cared for. I have no complaints whatsoever and am very grateful for the genuine care shown to the residents.

Reply from Lesley Johnston, Regional Support Manager at Colinton Care Home

Thank you for taking the time to acknowledge the wonderful Team at Colinton!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gilmerton Neurological Care Centre
from Kingsley D (Regular Volunteer) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

I have visited quite a few care homes in the last is years + Gilmerton is the best by far. All the staff I have dealt with have been professional, friendly + supportive in equal measure. I was especially impressed with the holiday trip that was organised for my client.
The care that Gilmertan has

provided my client has brought my client back to life and he is ready for a new chapter when he moves on.

Reply from Management Team, Management Team at Gilmerton Neurological Care Centre

Thank you for your kind review and it has been our absolute pleasure to be able to support your client and to ensure that an array of opportunities have been made available to assist with their rehabilitation. We wish your client all the best for their future and hope that they take fond memories of Gilmerton with them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Colinton Care Home
from V M (Godson of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

My Godmother was looked after so carefully, lovingly and professionally in her time at CCH. When she died there of dementia, the staff were wonderful, ensuring we could attend before she died and shedding tears on learning of her death, nothing but praise and thanks.

Reply from Colinton Care Home Management, Management Team at Colinton Care Home

Thank you for your review and it has been an honour and privilege to care for your Godmother and she is greatly missed. Our kind and caring team pride themselves on providing the very best in person-centred care and your kind words will mean a lot to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gilmerton Care Home
from D M (Daughter of Resident) published on 13 May 2025

Submitted via Postal Card • Report

Overall Experience

Overall this is a lovely care home with hard working staff, they are good at what they do. Keeping you updated if there's any issues and very polite & friendly when you visit.

Reply from Management team, Gilmerton Management Team at Gilmerton Care Home

Thank you for your review and and our kind and caring team take great pride in providing the very best care for your parent and extending a warm and friendly welcome to all visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Colinton Care Home
from A D (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

Overall my experience of Colinton Care Home has been positive. The care staff have been excellent with good attention to detail. They have been supportive and kind.
This has been an exceptionally stressful time and whilst both my mother and I have felt supported by the care staff, the same has not

been my experience of the administrative staff.
My relationship with the admin staff has now got to the point where I do not feel able to ask any questions or engage in any communication.

Reply from Lesley Johnston, Regional Support Manager at Colinton Care Home

Thank you for your review for Colinton Care Home. I am delighted to hear that your overall experience has been positive. The manager and her team are clearly demonstrating our Values. Please feel free to contact me if you wish to discuss your concerns around the administration team in more details.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Guthrie House Care Home
from M C (Son-in-law of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

I am constantly struck by the kindness, patience and professionalism of the staff at Guthrie House. My father (not the resident) who worked with a social care charity said it was 'As good a care home as he had seen'.

Reply from Management Team, Management Team at Guthrie House Care Home

Thank you so much for your lovely comments and we are proud of the care and support we extend to all our residents and their loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's Care Home
from P C (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

Cannot say enough great things!

Reply from Lesley Johnston, Regional Support Manager at St Margaret's Care Home

Thank you for taking the time to leave a review. I am delighted to hear that your have many great things to say about the home. The manager and her Team are clearly demonstrating our values

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's Care Home
from Kim R (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in here just over a year, she came in as she was feeling unsafe and frightened. I have seen a big difference in her now, she's happy, feels safe and secure, eating well and enjoying life again, the staff are excellent with her, always friendly and smiling when with my mother. I also

see that she has her favourites, which have gone above and beyond to comfort her when she is upset or distressed in anyway. I am very happy with the care my mum gets, excellent care home.

Reply from Management Team, Management Team at St Margaret's Care Home

Thank you so much for taking the time to complete such a lovely review and it is our absolute pleasure to support and care for your mother. We have loved seeing her flourish in her new home and our kind and dedicated team pride themselves on offering personalised support to aide our residents whilst ensuring reassurance to yourself. We will be sure to share your lovely comments with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's Care Home
from Dawn C (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My mum was admitted for end-of-life care the end of January. From the get go, the care mum received was amazing. Every member of staff that looked after mum was highly professional and genuinely seemed to care about her.
When she deteriorated we were invited to stay with her and contact anyone else

who wished to be there. For four nights we, as a family, were overwhelmed by the kindness of the carers and the nursing staff. Nothing was too much effort, we were offered endless refreshments, food and even had cakes made especially for us by the chef.
This made a very difficult time so much easier. When mum passed away we were given time to spend with her, which was so precious. Care homes often get a bad reputation but this totally changed our perspective. We really don't think mum could've been cared for any better. Everyone was wonderful but a special mentions must to seven staff members in particular. We can't thank you all enough.

Reply from Claire Cole, Marketing Assistant at St Margaret's Care Home

Thank you for your kind words about your experience at St Margarets. Our team are extremely passionate about making a difference to the lives of all our residents, and will be so pleased to hear how they helped during a difficult time. Please accept our condolences. All the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Colinton Care Home
from Gillian B (Goddaughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Our godmother had been at Colinton for almost 9 years and during that time has been very well looked after. All the staff have been great, looking after our godmother care and dignity. We could not have asked for any better care. Thank you.

Reply from Fiona Radford, Head of Sales & Marketing at Colinton Care Home

Thank you for your kind review and it has been an absolute privilege to care for your godmother and for her to have made her home at Colinton. We will be sure to pass on your kind words with our team and wish you well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Margaret's Care Home
from Debbie E (Granddaughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Very pleased with the care my granny is receiving. I have peace of mind knowing she's well cared for and I don't have to worry about her as much. The staff are fab and always ensure she's fed and encourage her to get involved in the activities, not that she needs much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Alor Healthcare in City of Edinburgh

Alor Healthcare Locations in City of Edinburgh (5)

Alor Healthcare Reviews in City of Edinburgh (337)

Gilmerton Neurological Care Centre

Gilmerton Care Home

Gilmerton Care Home

Guthrie House Care Home

Guthrie House Care Home

Gilmerton Neurological Care Centre

Gilmerton Neurological Care Centre

Gilmerton Care Home

Gilmerton Care Home

Colinton Care Home

Gilmerton Neurological Care Centre

Colinton Care Home

Gilmerton Care Home

Colinton Care Home

Guthrie House Care Home

St Margaret's Care Home

St Margaret's Care Home

St Margaret's Care Home

Colinton Care Home

St Margaret's Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers