Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY

Hillside Lodge Care Home is situated just half a mile from the town centre, within easy reach of local shops, public transport and the A1 motorway.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications.

Nursing care is also available at the home for people who live with more complex medical needs.

Group: Four Seasons Health Care

Person in charge: Vanessa Pepper (Home Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hillside Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Hillside Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Hillside Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 33 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.745 for Hillside Lodge Care Home is calculated as follows: ( (310 Excellents x 5) + (92 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 408 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hillside Lodge Care Home is based on 33 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 33 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Hillside Lodge Care Home has a Review Score of 9.7 (9.745) from 35 Reviews


Average Ratings

  • Excellent
    28
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillside Lodge Care Home?

  • Extremely LIKELY
    33
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillside Lodge Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    5
  • Brother of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    2
  • more

I very much appreciated the support and care given to my mother during her time at Hillside especially by the main nursing sisters. They were very sympathetic and supported the family as well as my mother.

How likely would you be to recommend Hillside Lodge Care Home? Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 12 Apr 2018:

Thank you, Frances, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We appreciate you taking the time to let us know how we are doing and your kind words about our team really mean a lot to us. Thank you once again. Take care.

Warm, friendly and very caring home.
Management and staff are wonderful. Mum, we feel as a family is safe, happy and well.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 14 Mar 2018:

Thank you, Susan, for sharing your recent experience of Hillside Lodge Care Home. We are happy to learn it has been so positive and appreciate you letting us know how we are doing. Have a great day!

Whenever we visit my mum she is well cared for and has settled well. The staff are always friendly and helpful.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 07 Mar 2018:

Thank you for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to learn that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Mother admitted for palliative care on a stressed state Friday evening. took 3-4 days to acclimatise herself to new routines and giving up some decision making. More relaxed now. Staff all cheerful and helpful but obviously busy. Nurse acts as an effective intermediary. Food reported good but not always delivered hot.

How likely would you be to recommend Hillside Lodge Care Home? Likely

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Average Rating:   3.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 07 Mar 2018:

Thank you for sharing your recent experience at Hillside Lodge Care Home. We are pleased to learn that your overall experience has been positive and that you have felt supported by our team. We appreciate all feedback as we always look at areas to improve on. Thank you once again.

My father in law is well looked after. I am happy with the care. The bedroom and home is always clean and I have no fault at all with the home.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 07 Mar 2018:

Thank you, Eileen, for taking the time to share your experience of Hillside Lodge Care Home. We are happy to hear it has been so positive and look forward to seeing you again soon. Have a wonderful day.

Very considerate and caring staff. Efficiently and thoughtfully managed. Rooms are always clean and well looked after.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 29 Jan 2018:

Thank you, David, for your comments about your experience at Hillside Lodge Care Home. We really appreciate you letting us know how we are doing. We look forward to seeing you again soon. Take care.

I would highly recommend this home to anyone I know who would need care I visit at least once a week and find the home very clean and welcoming staff can't do enough for you nothing is ever to much trouble management is excellent and very approachble 10 out of 10 home

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 23 Jan 2018:

Thank you, John, for your praise and kind comments about our team here at Hillside Lodge Care Home. We're happy you found our staff to be so supportive during your experience here. Thanks again for the recommendation, and have an amazing day!

My aunt was taken into the care home for emergency respite following a fall at home.
The staff could not have been any kinder they made her feel so welcome.
They provide the best care and meals that I have seen in any care home.
The home has a lovely warm welcoming feeling.
It is clean and well run.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 23 Jan 2018:

Thank you, Alan, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Fantastic home management and staff are all excellent. They all put their heart into their jobs, always very helpful when we visit our friend and she is very well looked after.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 13 Dec 2017:

Thank you, Linda, for sharing your experience of Hillside Lodge Care Home. Your kind words regarding the home and all of our staff are appreciated! We work hard to ensure every resident has the best possible experience every day at our home and it is fantastic to have their efforts recognised. Thank you once again and we hope to see you again soon. Take care!

Staff, facilities and overall feel of the home is very friendly and warm. They go the extra mile to help residents and family members and nothing is too much trouble.

Rooms are clean and pleasant with ensuite, WC and sink. Plenty of arranged activities to suit all tastes and abilities. The home feels like a community and after only 3 weeks my dad has settled in and says it's his new home.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 06 Dec 2017:

Thank you for your kind comments about your recent experience of Hillside Lodge Care Home. We appreciate you taking the time to let us know how we are doing and it is pleasing to hear that your Dad has settled into our family here at the home. We're happy you found our staff to be so supportive throughout your experience and if there is anything more we can do, please do not hesitate to reach out. Thanks again. Take care.

Mum has been a resident for 9 weeks and has settled quite nicely. The ladies looking after her are very nice and very patient. Her room is nice and bright and airy. She has her hair done every week which she likes. There is entertainment on sometimes which is nice for the residents. The management staff are really good and run the home very well and always there if you need to ask anything.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 01 Dec 2017:

Thank you, Daphne, for taking the time to share your recent experience of Hillside Lodge Care Home. We are so pleased to hear that it has been so positive and that your Mum has settled into life at our home. We really appreciate you letting us know how we are doing and look forward to your next visit. Take care!

Absolutely wonderful place, excellent care, very clean home and staff are always
entertaining the residents.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 07 Nov 2017:

Thank you, Betty, for taking the time to let us know how we are doing at Hillside Lodge Care Home. We are pleased to hear you had a positive experience and that your expectations were met. We appreciate all of your comments about the home and staff. It really means a lot to us. We look forward to your next visit. Take care!

Our friend has been a resident for several months now. The all-round care he is receiving from all the staff is first class. The office and care staff are on the ball with answers to any queries. We are always made to feel welcome when we visit.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 28 Sep 2017:

Thank you, Rosemary, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I find the home nice. Nan went in there about a year ago when she had a bad fall. The staff are friendly and very welcoming and there is so much for her to do we have to arrange our visits around her social calendar!

She has gone from being isolated and independent in her own home to having assistance but being surrounded by friendly residents and staff.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 20 Sep 2017:

Thank you, Jackie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Hillside Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My grandad is well looked after.
The care staff all work hard and nothing is too much trouble.
The meals are good and the chef will cook something special if my grandad wants something different.
I can recommend this care home.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 18 Sep 2017:

Thank you, Peter, for your kind comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Wonderful home. Fantastic care home. Mum is very happy.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 15 Sep 2017:

Thank you, Hazel, for taking the time and sharing your experience of Hillside Lodge Care Home. We're happy we could meet your expectations and are pleased to hear that your mum is very happy at our home. We hope to see you again soon!

Since my mother entered the care home I have been very impressed with the level of care she has received since going in. All the staff are friendly and nothing is too much trouble. The home is always clean and always plenty of staff on hand to look after those in the home. My mother has been very happy since moving in.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 13 Sep 2017:

Thank you, Tommy, for your kind comments about your recent experience at Hillside Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thanks again for letting us know how we are doing, we really do appreciate it. Have a fantastic day!

Hillside Lodge is an excellent care home. The staff are very friendly and helpful. The home is always clean and tidy. My grandma is happy in here and always speaks very highly of the staff and says the quality of the food is excellent.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 07 Sep 2017:

Thank you, Iain, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Mum very happy in the home, always cared for well.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 13 Sep 2017:

Thank you, Yvonne, for your kind comments about your recent experience at Hillside Lodge Care Home. We are pleased to hear that your Mum is happy here with us! Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. Have a great day!

Well, run, friendly and attentive from all levels of staff. My mother settled in very quickly which provided us with great peace of mind knowing she was well cared for and safe.
The facilities are excellent with plenty of activities to allay boredom.
The staff provide us with timely and accurate information on my mother's condition.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home responded to this review on 31 Aug 2017:

Thank you, Morag, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Very caring staff. Any health issues are dealt with quickly and without fuss. Would recommend this care home and have done so.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Hillside Lodge is a lovely bright comfortable care home.
The residents' rooms are clean and bright with en-suite toilet facilities.
All the staff are friendly, efficient, caring, knowledgeable and really look after residents well.
We certainly have no concerns about our father's welfare, he is looked after brilliantly day and night.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mum's been in Hillside Care Home for about 4years, the staff are all very pleasant, very informative as to mums condition.
I phone regularly, staff phone immediately if anything is wrong with mum.
My mum is very well looked after.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My wife was in Hillside Carehome for five years. The care could not be better.
I still visit others at Hillside.
The staff is good, happy and friendly to each other.
Management very good.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My brother has been in here for one year and I have no complaints at all.
I find the staff very helpful and caring and most of all I would recommend the care home to anyone.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very impressed to date. Staff have made the move into a home for our uncle a lot easier. The staff are very friendly and attentive.
Our uncle has settled in well.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have absolutely no complaints about the care my mum is receiving. All the staff have been friendly, caring and informative.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I can only say my mother has been treated very well and all the staff are very helpful and kind. I personally can't fault the home.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Hillside Lodge is a pleasant, bright and airy home. All the staff are warm, friendly and very caring. Nothing is too much bother. Everyone is made to feel "at home" residents and visitors alike.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

My father is in Hillside Lodge. After looking at a few homes, I chose Hillside Lodge as it is clean and staff are excellent at their job. The home and the management is very good. My father is always clean and tidy.
My father enjoys his meals very much.
The activities are good and well organised.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

It is good to visit everybody so nice its just a good feeling

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I visit three times a week and the staff are always pleasant.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident here for approximately six months. I have always found the staff helpful and very caring. I would recommend this care home.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Friendly staff, homely and welcoming towards everyone. A lovely environment situated in a quiet area. Sitting rooms are very cosy and well decorated, dining areas are of a high quality and menu choices are very good. A lovely peacefull atmosphere within home. Everyone is always smiling and happy to help. Bedrooms are spacious and very well decorated.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care home was very clean and welcoming. My brother had been in hospital and was unable to go home. The manager visited him in hospital and arranged for his stay at the care home. We were offered to visit and stay for lunch. We were very impressed with all the staff. The meal was lovely and my brother is well cared for, nothing was too much trouble.

How likely would you be to recommend Hillside Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

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