
We cannot praise your staff enough and please pass on our most sincere gratitude to everyoneStuart B(Nephew of Resident/Service User)

I have been here since Feb 2024, it is the most wonderful place in every way.R H(Resident / Service User)

Brilliant and fabulous. First time in a long time that my Mum is safe and happy.M S(Daughter of Resident/Service User)

We cannot praise your staff enough and please pass on our most sincere gratitude to everyoneStuart B(Nephew of Resident/Service User)

I have been here since Feb 2024, it is the most wonderful place in every way.R H(Resident / Service User)

Brilliant and fabulous. First time in a long time that my Mum is safe and happy.M S(Daughter of Resident/Service User)

Hillside Lodge Care Home is located just half a mile from the town centre, offering convenient access to local shops, public transport, and the A1 motorway, making it easily accessible for both residents and visitors.
The home provides high-quality residential care for individuals who require support with everyday tasks such as washing, dressing, eating, and managing medication. For those with more complex medical needs, dedicated nursing care is also available, delivered...
Care Provided by Hillside Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hillside Lodge Care Home for full pricing details and T&Cs.
Contact Hillside Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Monique McBeath(Interim Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (50)
Parking
- There is onsite parking.
Hillside Lodge Care Home Reviews (135)
Hillside Lodge Care Home has a Review Score of 9.6 (9.555) out of 10, based on 17 reviews in the last 2 years.
Over all time Hillside Lodge Care Home has 135 reviews.
First time in a long time that my Mum is safe and happy.
The staff are great and very helpful.
The facilities are brilliant.
My Mother was admitted for respite care while my Father was in palliative care. She had been in hospital and needed care that could not be provided at home. The staff were absolutely magnificent in their response in providing this, from arranging her transportation from the hospital to Berwick and then to the care that was provided for her recovery meaning that she could return home.
My mother is being well cared for in Hillside Lodge. The staff are good to her, she enjoys the food and the place is kept very clean.
All the staff have been brilliant, very helpful and friendly. Everyone at Hillside Lodge has been amazing. Thank you so much for my excellent care.
My mother has been a resident for a couple of months in that time there has been a marked improvement in her physical and emotional health, confidence and well-being. It is a joy to know that she is safe and looked after by a very professional caring and compassionate team of staff in all roles. Care extends to the family too as we are always made welcome and it is obvious that all staff know and understand my mother well and are interested in her as a person. At this time of change in both of our lives, I consider myself fortunate that my mother could not be in better hands.
The management and all the staff at Hillside Lodge are amazing. They are always on hand to answer any questions I have regarding my mum's care. The place is spotlessly clean and my mum's room is lovely. She enjoys the food and joins in the activities. She has made friends in the home and is happy and comfortable. At 91 what more could you ask for?
Extremely happy to recommend Hillside Lodge to anyone as they always go above and beyond.
Thank you. We appreciate your positive feedback! It's fantastic to know that your mum is happy in our care home. We strive to create a welcoming atmosphere where residents feel at home and well looked after by our team at Hillside Lodge. Have a wonderful day.
Meat is almost always cheap pork. Beef or lamb is rare and chicken is seemingly banned. Most days the veg is mash and swede. Forget about fresh broccoli, cauliflower, tender stem, green beans or asparagus, even cabbage is a rare treat. Evening meals are always heavily processed sugary economy children’s meals. Think Spam or tinned spaghetti followed by tinned fruit salad and watery jelly. Don’t believe the promotional glossy pictures and don’t fall for the company platitudes about the care given to nutritional and balanced meals.
There is never anything special, such as a decent bit of cheese, maybe avocado in the salad or a decent bread roll. This is the cheapest possible food available. It’s the stuff of the workhouse and this company should be ashamed of themselves.
We are sorry to read your comments and from the sound of it, the food and dining experience is well below our expected standards. We offer a wide and delicious menu based on seasonal and fresh produce, created with the help of our residents. The menu is balanced to ensure nutritious and tasty...
Mum came in for respite care after a stay in hospital. Her experience has been extremely positive. She has really enjoyed her stay and loved making new friends and joining in all activities. The staff have been lovely, very kind and caring. She has gained her confidence back to her cheerful, confident self. I want to say a huge heartfelt thank you.
I have been coming to Hillside Lodge for just over one year, a very pleasant experience during a difficult time in my friend's life. In the final hours and after, would like to commend the night staff for the dignity, respect and love shown to my friend. May you be heartened in your specialist care. Much appreciated.
My husband has been in care since October 2022 to which he is very pleased with his care, the staff and management are very friendly and caring, I am so pleased he has settled in so well, I meet him out the home at times for coffee or lunch which is very nice for us both.
My relative was well looked after by caring and well trained staff. The facilities are excellent and helpful to my relative.
The care my mother received from the staff at Hillside Lodge was outstanding and nothing was too much trouble. They were caring and compassionate at all times. My mother was made as comfortable as possible right up until she died on 22/02/23. We as a family appreciate the help and support received from the home.
My dad means everything to me and us as a family. It's very difficult to pass that level of care to someone else. However, since he has been a resident at Hillside my dad has improved, he looks clean and fresh and I know he likes the staff, he doesn't tell me that, I just feel it, by the way, he shouts out to them and has banter with them. It's good for us to know he is in safe hands and well-fed. What more can you ask?
My gran was discharged from hospital and when arriving was being sick and her health had deteriorated but thanks to the nurse in charge and the team my Gran was taken to the BGH where sadly she passed.
My gran did not get a lot of time at Hillside but we know that she would have loved it and nothing was an issue when asked everyone was so caring and had a loving approach to care you can tell as soon as you walk into the home how everyone is cared for and as a family we can not thank Hillside enough for what they did for my gran and I would recommend anyone to Hillside.
I would start by saying there are a few very caring and considerate workers - but they are overshadowed by insensitive, condescending people in charge. The food is diabolical - the choice is limited, mostly canned and frozen, childlike food. Fish finger sandwiches for an evening meal. Constructive criticism was not appreciated and sadly I had too much of that for them as it is an appalling place. Personal care was a bare minimum - my husband had no access to his toilet room/it was too small to accommodate a stand aid anyway. It was five months of torture for him and anxiety and worry for me. So pleased we managed to get out. I feel for others who would like to get out and can't and there are a fair few of them. Dreadful place.
Thank you for your feedback. All of our team are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this did not happen in your case. In regard to your concerns about our food, we would like to assure you that our menus are...
My mother came in for respite for two weeks but liked it that much she wanted to stay. And she settled in very quickly and was very concerned she would be sent home. The home is home now, with excellent care, staff are very caring and very approachable. Her room is very clean, and the staff sign when cleaned. No complaints at all. It's very, very reassuring when I leave her; not had that peace of mind for years. So I must say thank you.
Thank you, Jeanette, for your positive feedback towards our home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your mother has settled in. If there is anything more we can do, please do not hesitate to reach out.
We would visit often unannounced and everything was spot on, friendliness of staff, lovely clean smell fresh room. Mums bed and nighties spotlessly clean (my mum was bedridden). Mum quite content and peaceful. We would honestly recommend Hillside Lodge to anyone.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. If there is anything more, we can do for you please do not hesitate to reach out.
Brilliant home, excellent service from all staff. I am so thankful for the care shown to my Mother in law since she has been here the staff goes above and beyond in all care provided and I would highly recommend Hillside Lodge.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
My friend and I had been friends for 25 years. Her husband and I were close friends and after his death I came regularly from Scotland to see her. The Covid pandemic meant I could not visit for two years, and now she was in care and receiving end-of-life care. Hillside Lodge made me welcome in mid-morning and showed me to my friend's room. Gently they wakened her and left me to sit with her. A nurse/worker looks in every few minutes. They gave my friend sips of milk or water. Immobile she was comfortable, under beautiful embroidered bed sheets.
Bed Vacancies
4 Bed Vacancies
Posted: 01 July 2026We currently have vacancies at our lovely care home. Please get in touch with our friendly team to find out more.
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Awards / Recognitions (0)
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Meet the Team (1)

Shanti qualified as a nurse in 1989 and worked in various hospital departments in India for seven years. She then moved to Saudi Arabia, where she worked as a head nurse. In 2006, she relocated to the UK and began working as a nurse at Hillside Lodge. Since then, she has been a dedicated member of the team and progressed to the role of Clinical Lead Deputy Manager in 2012, a position she continues to hold today. Shanti prides herself on maintaining close relationships with the local community, multidisciplinary teams, and GPs. She has developed strong bonds with the residents and their families, ensuring a supportive and compassionate environment for everyone in her care.
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