Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY
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9.6 135 Reviews
  • Hillside Lodge Care Home, Berwick-upon-Tweed
Hillside Lodge Care Home is located just half a mile from the town centre, offering convenient access to local shops, public transport, and the A1 motorway, making it easily accessible for both residents and visitors.

The home provides high-quality residential care for individuals who require support with everyday tasks such as washing, dressing, eating, and managing medication. For those with more complex medical needs, dedicated nursing care is also available, delivered by a skilled and compassionate team.

Hillside Lodge offers a safe, supportive environment where personalised care is central to promoting comfort, dignity, and independence.
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Care Provided by Hillside Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350
The price(s) shown are provided by the care home. Contact Hillside Lodge Care Home for full pricing details and T&Cs.

Contact Hillside Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hillside Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Monique McBeath (Interim Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Parking

  • There is onsite parking.

Hillside Lodge Care Home Reviews (135)

9.6

Hillside Lodge Care Home has a Review Score of 9.6 (9.614) out of 10, based on 19 reviews in the last 2 years.
Over all time Hillside Lodge Care Home has 135 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hillside Lodge Care Home
  • 40
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Total of 135, showing 21-40
Review from M S (Daughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant and fabulous.
First time in a long time that my Mum is safe and happy.
The staff are great and very helpful.
The facilities are brilliant.
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Review from K M (Son of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was admitted for respite care while my Father was in palliative care. She had been in hospital and needed care that could not be provided at home. The staff were absolutely magnificent in their response in providing this, from arranging her transportation from the hospital to Berwick and then
to the care that was provided for her recovery meaning that she could return home.
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Review from L E (Son of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is being well cared for in Hillside Lodge. The staff are good to her, she enjoys the food and the place is kept very clean.
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Review from I W (Respite Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been brilliant, very helpful and friendly. Everyone at Hillside Lodge has been amazing. Thank you so much for my excellent care.
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Review from P E (Daughter of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for a couple of months in that time there has been a marked improvement in her physical and emotional health, confidence and well-being. It is a joy to know that she is safe and looked after by a very professional caring and compassionate team of staff in all roles. Care
extends to the family too as we are always made welcome and it is obvious that all staff know and understand my mother well and are interested in her as a person. At this time of change in both of our lives, I consider myself fortunate that my mother could not be in better hands.
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Review from Diane E (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and all the staff at Hillside Lodge are amazing. They are always on hand to answer any questions I have regarding my mum's care. The place is spotlessly clean and my mum's room is lovely. She enjoys the food and joins in the activities. She has made friends in the home and is happy and
comfortable. At 91 what more could you ask for?
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Review from Aileen E (Daughter of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, with great facilities. Looked after Mum with great care and respect and came to feel more like family.
Extremely happy to recommend Hillside Lodge to anyone as they always go above and beyond.
Reply from Harriet Sharland, Marketing Assistant at Hillside Lodge Care HomeThank you. We appreciate your positive feedback! It's fantastic to know that your mum is happy in our care home. We strive to create a welcoming atmosphere where residents feel at home and well looked after by our team at Hillside Lodge. Have a wonderful day.
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Review from F S (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
There are some lovely decent care staff working here. They are kind and caring and that counts for a lot. That’s the best that can be said about this place. I’m going to focus on the food. It’s appalling.
Meat is almost always cheap pork. Beef or lamb is rare and chicken is seemingly banned. Most days
the veg is mash and swede. Forget about fresh broccoli, cauliflower, tender stem, green beans or asparagus, even cabbage is a rare treat. Evening meals are always heavily processed sugary economy children’s meals. Think Spam or tinned spaghetti followed by tinned fruit salad and watery jelly. Don’t believe the promotional glossy pictures and don’t fall for the company platitudes about the care given to nutritional and balanced meals.
There is never anything special, such as a decent bit of cheese, maybe avocado in the salad or a decent bread roll. This is the cheapest possible food available. It’s the stuff of the workhouse and this company should be ashamed of themselves.
Reply from Hannah Burke, Marketing Executive at Hillside Lodge Care HomeWe are sorry to read your comments and from the sound of it, the food and dining experience is well below our expected standards. We offer a wide and delicious menu based on seasonal and fresh produce, created with the help of our residents. The menu is balanced to ensure nutritious and tasty options are available every day, plus residents can choose to have alternatives if they fancy something else on the day. We will be investigating your comments with the team at the home and our hospitality services team and will be sure to come back to you. Thank you.
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Review from Jennifer H (Daughter of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came in for respite care after a stay in hospital. Her experience has been extremely positive. She has really enjoyed her stay and loved making new friends and joining in all activities. The staff have been lovely, very kind and caring. She has gained her confidence back to her cheerful, confident
self. I want to say a huge heartfelt thank you.
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Review from W C (Friend of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming to Hillside Lodge for just over one year, a very pleasant experience during a difficult time in my friend's life. In the final hours and after, would like to commend the night staff for the dignity, respect and love shown to my friend. May you be heartened in your specialist care.
Much appreciated.
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Review from Agnes C (Wife of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in care since October 2022 to which he is very pleased with his care, the staff and management are very friendly and caring, I am so pleased he has settled in so well, I meet him out the home at times for coffee or lunch which is very nice for us both.
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Review from C L (Daughter of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative was well looked after by caring and well trained staff. The facilities are excellent and helpful to my relative.
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Review from George A (Son of Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received from the staff at Hillside Lodge was outstanding and nothing was too much trouble. They were caring and compassionate at all times. My mother was made as comfortable as possible right up until she died on 22/02/23. We as a family appreciate the help and support received from
the home.
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Review from Susan P (Daughter of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad means everything to me and us as a family. It's very difficult to pass that level of care to someone else. However, since he has been a resident at Hillside my dad has improved, he looks clean and fresh and I know he likes the staff, he doesn't tell me that, I just feel it, by the way, he shouts
out to them and has banter with them. It's good for us to know he is in safe hands and well-fed. What more can you ask?
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Review from Hugh L (Grandson of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a long period of time in hospital my Gran was offered a room very quickly, myself and my mother went to visit the home and from ringing the doorbell to leaving we felt that this was the home that we would like my gran to be placed in the staff were very friendly and the home is so homely something
that my gran would love.
My gran was discharged from hospital and when arriving was being sick and her health had deteriorated but thanks to the nurse in charge and the team my Gran was taken to the BGH where sadly she passed.
My gran did not get a lot of time at Hillside but we know that she would have loved it and nothing was an issue when asked everyone was so caring and had a loving approach to care you can tell as soon as you walk into the home how everyone is cared for and as a family we can not thank Hillside enough for what they did for my gran and I would recommend anyone to Hillside.
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Review from R D (Wife of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
I would start by saying there are a few very caring and considerate workers - but they are overshadowed by insensitive, condescending people in charge. The food is diabolical - the choice is limited, mostly canned and frozen, childlike food. Fish finger sandwiches for an evening meal. Constructive criticism
was not appreciated and sadly I had too much of that for them as it is an appalling place. Personal care was a bare minimum - my husband had no access to his toilet room/it was too small to accommodate a stand aid anyway. It was five months of torture for him and anxiety and worry for me. So pleased we managed to get out. I feel for others who would like to get out and can't and there are a fair few of them. Dreadful place.
Reply from Katie Barnett, Marketing Executive at Hillside Lodge Care HomeThank you for your feedback. All of our team are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this did not happen in your case. In regard to your concerns about our food, we would like to assure you that our menus are created with feedback from residents and reflect their likes and dislikes. Residents have a food passport to capture any particular requirements or wishes in relation to food or the serving of meals. However, we appreciate your comments and take these seriously. If you would like to discuss this further, please could we ask that you kindly email feedback@fshcgroup.co.uk.
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Review from Jeanette V (Daughter of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came in for respite for two weeks but liked it that much she wanted to stay. And she settled in very quickly and was very concerned she would be sent home. The home is home now, with excellent care, staff are very caring and very approachable. Her room is very clean, and the staff sign when
cleaned. No complaints at all. It's very, very reassuring when I leave her; not had that peace of mind for years. So I must say thank you.
Reply from Katie Barnett, Marketing Executive at Hillside Lodge Care HomeThank you, Jeanette, for your positive feedback towards our home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your mother has settled in. If there is anything more we can do, please do not hesitate to reach out.
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Review from R S (Son of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would visit often unannounced and everything was spot on, friendliness of staff, lovely clean smell fresh room. Mums bed and nighties spotlessly clean (my mum was bedridden). Mum quite content and peaceful. We would honestly recommend Hillside Lodge to anyone.
Reply from Katie Barnett, Marketing Administrator at Hillside Lodge Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. If there is anything more, we can do for you please do not hesitate to reach out.
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Review from S F (Daughter-in-law of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant home, excellent service from all staff. I am so thankful for the care shown to my Mother in law since she has been here the staff goes above and beyond in all care provided and I would highly recommend Hillside Lodge.
Reply from Katie Barnett, Marketing Administrator at Hillside Lodge Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from John M (Friend of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend and I had been friends for 25 years. Her husband and I were close friends and after his death I came regularly from Scotland to see her. The Covid pandemic meant I could not visit for two years, and now she was in care and receiving end-of-life care. Hillside Lodge made me welcome in mid-morning
and showed me to my friend's room. Gently they wakened her and left me to sit with her. A nurse/worker looks in every few minutes. They gave my friend sips of milk or water. Immobile she was comfortable, under beautiful embroidered bed sheets.
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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Hillside Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.664 for Hillside Lodge Care Home is calculated as follows: ( (169 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 223 Ratings = 4.664
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Hillside Lodge Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 02 Jun 2026

We currently have vacancies at our lovely care home. Please get in touch with our friendly team to find out more.

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Awards / Recognitions (0)

Meet the Team (1)

Shanti

Shanti Annapureddy

Job Title: Deputy Manager Joined: 2006

Shanti qualified as a nurse in 1989 and worked in various hospital departments in India for seven years. She then moved to Saudi Arabia, where she worked as a head nurse. In 2006, she relocated to the UK and began working as a nurse at Hillside Lodge. Since then, she has been a dedicated member of the team and progressed to the role of Clinical Lead Deputy Manager in 2012, a position she continues to hold today. Shanti prides herself on maintaining close relationships with the local community, multidisciplinary teams, and GPs. She has developed strong bonds with the residents and their families, ensuring a supportive and compassionate environment for everyone in her care.

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