Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY
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9.8 130 Reviews
  • Hillside Lodge Care Home, Berwick-upon-Tweed
Hillside Lodge Care Home is located just half a mile from the town centre, offering convenient access to local shops, public transport, and the A1 motorway, making it easily accessible for both residents and visitors.

The home provides high-quality residential care for individuals who require support with everyday tasks such as washing, dressing, eating, and managing medication. For those with more complex medical needs, dedicated nursing care is also available, delivered by a skilled and compassionate team.

Hillside Lodge offers a safe, supportive environment where personalised care is central to promoting comfort, dignity, and independence.
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Care Provided by Hillside Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1560
  • Self-Funded Nursing Care: from £1560
  • Self-Funded Nursing Dementia Care: from £1560
  • RESPITE Self-Funded Residential Care: from £1560
  • RESPITE Self-Funded Nursing Care: from £1560
  • RESPITE Self-Funded Nursing Dementia Care: from £1560

Settle in and make yourself at home this Winter. Enjoy 3 weeks for the price of 2, saving from £1560. Valid for admissions between 15th December to 15th March 2026. T&Cs apply.

These prices are only a guideline, please contact Hillside Lodge Care Home to find out the exact price for your requirements.

Contact Hillside Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hillside Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Vanessa Pepper (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Hillside Lodge Care Home Reviews (130)

9.8

Hillside Lodge Care Home has a Review Score of 9.8 (9.828) out of 10, based on 19 reviews in the last 2 years.
Over all time Hillside Lodge Care Home has 130 reviews.

Overall Experience
  • 100
  • 27
  • 1
  • 1
  • 1
Date Published
  • 130
  • 6
  • 9
  • 19
  • 111
Reviewer Connection to Hillside Lodge Care Home
  • 40
  • 22
  • 14
  • 10
  • 7
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 130, showing 21-40
Review from Diane E (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and all the staff at Hillside Lodge are amazing. They are always on hand to answer any questions I have regarding my mum's care. The place is spotlessly clean and my mum's room is lovely. She enjoys the food and joins in the activities. She has made friends in the home and is happy and
comfortable. At 91 what more could you ask for?
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Review from Aileen E (Daughter of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, with great facilities. Looked after Mum with great care and respect and came to feel more like family.
Extremely happy to recommend Hillside Lodge to anyone as they always go above and beyond.
Reply from Harriet Sharland, Marketing Assistant at Hillside Lodge Care HomeThank you. We appreciate your positive feedback! It's fantastic to know that your mum is happy in our care home. We strive to create a welcoming atmosphere where residents feel at home and well looked after by our team at Hillside Lodge. Have a wonderful day.
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Review from F S (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
There are some lovely decent care staff working here. They are kind and caring and that counts for a lot. That’s the best that can be said about this place. I’m going to focus on the food. It’s appalling.
Meat is almost always cheap pork. Beef or lamb is rare and chicken is seemingly banned. Most days
the veg is mash and swede. Forget about fresh broccoli, cauliflower, tender stem, green beans or asparagus, even cabbage is a rare treat. Evening meals are always heavily processed sugary economy children’s meals. Think Spam or tinned spaghetti followed by tinned fruit salad and watery jelly. Don’t believe the promotional glossy pictures and don’t fall for the company platitudes about the care given to nutritional and balanced meals.
There is never anything special, such as a decent bit of cheese, maybe avocado in the salad or a decent bread roll. This is the cheapest possible food available. It’s the stuff of the workhouse and this company should be ashamed of themselves.
Reply from Hannah Burke, Marketing Executive at Hillside Lodge Care HomeWe are sorry to read your comments and from the sound of it, the food and dining experience is well below our expected standards. We offer a wide and delicious menu based on seasonal and fresh produce, created with the help of our residents. The menu is balanced to ensure nutritious and tasty options are available every day, plus residents can choose to have alternatives if they fancy something else on the day. We will be investigating your comments with the team at the home and our hospitality services team and will be sure to come back to you. Thank you.
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Review from Jennifer H (Daughter of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came in for respite care after a stay in hospital. Her experience has been extremely positive. She has really enjoyed her stay and loved making new friends and joining in all activities. The staff have been lovely, very kind and caring. She has gained her confidence back to her cheerful, confident
self. I want to say a huge heartfelt thank you.
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Review from W C (Friend of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming to Hillside Lodge for just over one year, a very pleasant experience during a difficult time in my friend's life. In the final hours and after, would like to commend the night staff for the dignity, respect and love shown to my friend. May you be heartened in your specialist care.
Much appreciated.
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Review from Agnes C (Wife of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in care since October 2022 to which he is very pleased with his care, the staff and management are very friendly and caring, I am so pleased he has settled in so well, I meet him out the home at times for coffee or lunch which is very nice for us both.
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Review from C L (Daughter of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative was well looked after by caring and well trained staff. The facilities are excellent and helpful to my relative.
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Review from George A (Son of Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received from the staff at Hillside Lodge was outstanding and nothing was too much trouble. They were caring and compassionate at all times. My mother was made as comfortable as possible right up until she died on 22/02/23. We as a family appreciate the help and support received from
the home.
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Review from Susan P (Daughter of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad means everything to me and us as a family. It's very difficult to pass that level of care to someone else. However, since he has been a resident at Hillside my dad has improved, he looks clean and fresh and I know he likes the staff, he doesn't tell me that, I just feel it, by the way, he shouts
out to them and has banter with them. It's good for us to know he is in safe hands and well-fed. What more can you ask?
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Review from Hugh L (Grandson of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a long period of time in hospital my Gran was offered a room very quickly, myself and my mother went to visit the home and from ringing the doorbell to leaving we felt that this was the home that we would like my gran to be placed in the staff were very friendly and the home is so homely something
that my gran would love.
My gran was discharged from hospital and when arriving was being sick and her health had deteriorated but thanks to the nurse in charge and the team my Gran was taken to the BGH where sadly she passed.
My gran did not get a lot of time at Hillside but we know that she would have loved it and nothing was an issue when asked everyone was so caring and had a loving approach to care you can tell as soon as you walk into the home how everyone is cared for and as a family we can not thank Hillside enough for what they did for my gran and I would recommend anyone to Hillside.
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Review from R D (Wife of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
I would start by saying there are a few very caring and considerate workers - but they are overshadowed by insensitive, condescending people in charge. The food is diabolical - the choice is limited, mostly canned and frozen, childlike food. Fish finger sandwiches for an evening meal. Constructive criticism
was not appreciated and sadly I had too much of that for them as it is an appalling place. Personal care was a bare minimum - my husband had no access to his toilet room/it was too small to accommodate a stand aid anyway. It was five months of torture for him and anxiety and worry for me. So pleased we managed to get out. I feel for others who would like to get out and can't and there are a fair few of them. Dreadful place.
Reply from Katie Barnett, Marketing Executive at Hillside Lodge Care HomeThank you for your feedback. All of our team are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this did not happen in your case. In regard to your concerns about our food, we would like to assure you that our menus are created with feedback from residents and reflect their likes and dislikes. Residents have a food passport to capture any particular requirements or wishes in relation to food or the serving of meals. However, we appreciate your comments and take these seriously. If you would like to discuss this further, please could we ask that you kindly email feedback@fshcgroup.co.uk.
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Review from Jeanette V (Daughter of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came in for respite for two weeks but liked it that much she wanted to stay. And she settled in very quickly and was very concerned she would be sent home. The home is home now, with excellent care, staff are very caring and very approachable. Her room is very clean, and the staff sign when
cleaned. No complaints at all. It's very, very reassuring when I leave her; not had that peace of mind for years. So I must say thank you.
Reply from Katie Barnett, Marketing Executive at Hillside Lodge Care HomeThank you, Jeanette, for your positive feedback towards our home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your mother has settled in. If there is anything more we can do, please do not hesitate to reach out.
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Review from R S (Son of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would visit often unannounced and everything was spot on, friendliness of staff, lovely clean smell fresh room. Mums bed and nighties spotlessly clean (my mum was bedridden). Mum quite content and peaceful. We would honestly recommend Hillside Lodge to anyone.
Reply from Katie Barnett, Marketing Administrator at Hillside Lodge Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. If there is anything more, we can do for you please do not hesitate to reach out.
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Review from S F (Daughter-in-law of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant home, excellent service from all staff. I am so thankful for the care shown to my Mother in law since she has been here the staff goes above and beyond in all care provided and I would highly recommend Hillside Lodge.
Reply from Katie Barnett, Marketing Administrator at Hillside Lodge Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from John M (Friend of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend and I had been friends for 25 years. Her husband and I were close friends and after his death I came regularly from Scotland to see her. The Covid pandemic meant I could not visit for two years, and now she was in care and receiving end-of-life care. Hillside Lodge made me welcome in mid-morning
and showed me to my friend's room. Gently they wakened her and left me to sit with her. A nurse/worker looks in every few minutes. They gave my friend sips of milk or water. Immobile she was comfortable, under beautiful embroidered bed sheets.
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Review from Margaret H (Niece of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillside Lodge Care Home took great care of my aunt, they all looked after her with dignity and in a professional manner, making her last moments very peaceful. Myself and family are very thankful for all they did.
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Review from K S (Niece of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff gave our aunt an excellent standard of care. She was very happy there. Home from Home.
Reply from Katie Barnett, Marketing Executive at Hillside Lodge Care HomeThank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Elizabeth B (Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really like being in this home.
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Review from K B (Daughter of Resident) published on 25 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very well looked after at Hillside Lodge Care Home he has a lovely relationship with the staff they are all so friendly and kind.
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Review from Norma H (Wife of Resident) assisted by family/friend published on 25 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is well cared for and looked after. The staff are so very friendly and kind.
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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Hillside Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Hillside Lodge Care Home is calculated as follows: ( (193 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 225 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Hillside Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Vanessa

Vanessa Pepper

Job Title: Home Manager at Hillside Lodge Care Home, Berwick-upon-Tweed Joined: 2015

Vanessa has worked in the Elderly Care Sector for over 33 years. She started her career as a Care Assistant and worked her way up to the Unit Manager in 1991. In 2015, Vanessa joined as Home Manager. Vanessa has achieved a lot in her career, but her proudest achievement outside of her career would be deep-sea diving around the world! In her spare time, Vanessa enjoys spending time with her family and going holidays. Words of encouragement from Vanessa for someone looking for the right care home would be: “Stay positive, finding the right home is very important but don’t be too picky, it must feel right.”


“I love what I do, I feel so rewarded.”

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