Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY
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9.8 126 Reviews
  • Hillside Lodge Care Home, Berwick-upon-Tweed
Hillside Lodge Care Home is located just half a mile from the town centre, offering convenient access to local shops, public transport, and the A1 motorway, making it easily accessible for both residents and visitors.

The home provides high-quality residential care for individuals who require support with everyday tasks such as washing, dressing, eating, and managing medication. For those with more complex medical needs, dedicated nursing care is also available, delivered by a skilled and compassionate team.

Hillside Lodge offers a safe, supportive environment where personalised care is central to promoting comfort, dignity, and independence.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1560
  • Self-Funded Nursing Care: from £1560
  • RESPITE Self-Funded Residential Care: from £1560
  • RESPITE Self-Funded Nursing Care: from £1560

These prices are only a guideline, please contact Hillside Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Vanessa Pepper (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Hillside Lodge Care Home Reviews (126)

9.8

Hillside Lodge Care Home has a Review Score of 9.8 (9.755) out of 10, based on 20 reviews in the last 2 years.
Over all time Hillside Lodge Care Home has 126 reviews.

Overall Experience
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Date Published
  • 126
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Reviewer Connection to Hillside Lodge Care Home
  • 39
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Total of 126, showing 41-60
Review from Angela R (Daughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently my father was in Hillside Lodge Care Home and a cannot say enough how wonderful the staff was with him, he arrived at the home with very short notice and was welcomed it was lovely, it was so clean room was lovely and the food was always enjoyed, thank you very much to hillside all the staff.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Sophie N (Niece of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with how welcoming all staff and management were, amazing activities staff, admin and management. Care team are doing an amazing job. The home is very clean and hygienic. All staff were very helpful.
Reply from Katie Barnett, Marketing Administrator at Hillside Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from George R (Son of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received excellent care at Hillside Lodge Care Home. The staff across the board were all very good not only to mum but to myself and my wife. They gave us brilliant support at the end of mum's life.
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Review from Gina R (Granddaughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was always made to feel welcome when visiting Granny. Staff always called in to make sure we okay and if we need anything.
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Review from Yvonne M (Daughter of Resident) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my father received at Hillside Lodge was great, Dad sadly passed away but to the very end, Dad's care was first class. I felt the home was very well run and organised, well done. I would not hesitate to recommend this Home, a big thank you from all our family
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Review from Ian B (Son of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the home for a few weeks and in the beginning, didn't really want to be here, but the staff have been so kind, compassionate and caring that she wouldn't dream about going home. It was her 90th birthday yesterday and the staff made such an effort to make it social for her - happy
birthday banners, balloons, drinks and snacks. It all made her feel very special and I am indebted to know my mother is safe and really well looked after by the staff. Thank you.
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Review from D B (Daughter of Resident) published on 13 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There are not enough carers for the care required. Basic hygiene is not very good. Teeth are not cleaned and the tooth box is never cleaned. Food is not great - my relative is not the generation of pasta dishes and vegetables need to be cooked more. My relative needs a fork mashed diet and not just
mince and potatoes, better if there was a varied diet, maybe a review of the menu.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for your comments about Hillside Lodge. We appreciate you taking the time to give feedback and have acknowledged the concerns you have. All of our care team are provided with training to support our residents’ oral healthcare, however, we will continue to monitor this.
Every meal we serve is planned and prepared with the utmost care to ensure optimum nutrition and variety for our residents. Our menu has been designed so that residents always have a choice of alternatives depending on what they fancy that day. This includes nutritionally balanced, soft-eating meals to help those who have difficulty chewing or swallowing.
Our chef is available from Monday to Friday every week to discuss any meal options that are required. Please do reach out to us at the home if you would like to discuss anything further. Thank you again.

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Review from Donald W (Son of Resident) published on 6 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful home, everything about it is wonderful.
I couldn't have placed my mother anywhere else.
Keep up the good work.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, Donald for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Susan T (Daughter of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't have asked for better, kind and caring staff. For my mum as she came to the end of her life. Mum had been in the home for about one and a half years and always received extremely good care.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for your feedback and for taking the time to share your experience at Hillside Lodge Care Home. We are so sorry to hear about your mum, but pleased you felt she received great care at our home. If there is anything more we can do, please do not hesitate to reach out.

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Review from V H (Wife of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was very well cared for.
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Review from M F (Respite Resident) assisted by family/friend published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were excellent, especially the nursing staff and management. Although there were activities I was not informed of them on a regular basis. The food was poor, for example, I was given a chip sandwich for a meal. Where are the food groups, no nutrients? Often had baked beans on toast.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for your review and for your comments about our team.
Our Magic Moments Together programme aims to help our residents to love every day and is varied to provide interesting activities for mind, body and soul. Understandably, not every resident wants to participate. We will encourage participation, but respect resident’s wishes if they do not want to join in.
Our chef and catering team prepare all our residents’ meals fresh every day with seasonal produce and ensure that we cater to everyone’s individual tastes and dietary requirements. Our chef will take the time to meet new residents and discuss their preferences, but we have passed your feedback onto our team to ensure that new residents are made aware of this right away.
If you would like to discuss anything in more detail, please do not hesitate to reach out to us at the home.

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Review from M B (Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To start - gold star. They did me proud in doing a room for my 90th birthday - cold drinks, biscuit and the chef made a 90th birthday cake. Not forgetting all the hard work the staff made with balloons and party hats and they had all the chairs and side tables in a circle. So one big thank you.
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Review from William H (Husband of Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During lockdown I was treated very well, I had a relationship with all the staff who were very helpful since lockdown. I have been treated with great respect and the help for my wife and the general care my wife gets is impeccable. She is very happy so far which helps me greatly.
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Review from Jason K (Friend of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility. Transformed from ten years ago. Welcoming, Covid-secure and very friendly. Staff are confident and the residents are welcomed.
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Review from Morag T (Wife of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband went to Hillside Lodge for a weeks respite care. Unfortunately, he became ill and eventually was taken to hospital. The care he received in Hillside was second to none, and the staff were kind and supportive to me at a very difficult time. I would not hesitate to use this home in the future
or to recommend it to friends. A first-class facility.
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Review from Linda S (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the management and staff very friendly and so helpful, very welcoming. The care staff I have met always have a smile and a word with me. My mother says the food is nice and there is a good choice. I don't know about activities as Mother is happy in her room.
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Review from Morag Mc (Daughter of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went to Hillside Lodge for a trial, unfortunately, she became acutely ill whilst with them, which was difficult for all concerned. However, at all times my mum's care and family support was given professionally and in a dedicated manner. Communication on all matters during this time was excellent,
especially with the manager.
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Review from David S (Resident) assisted by family/friend published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always have fun and plenty to do with the activities. My room is really nice and my brother visits me. Food is very good and I get a cooked breakfast, best meal of the day. The carers are the best and look after me and help me.
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Review from Jason B (Son of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Hillside for two weeks before he passed away. I would like to say that all the care and support he got was over and above exceptional. The staff were kind and caring, no matter what time of the day. Everyone deserves a massive medal for all the hard work they do and with smiles on their
faces.
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Review from H M (Daughter of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so glad I chose this home for my mum she is very well looked after extremely happy and cared for. During these difficult times, I am kept informed and up to date on all aspects of my mum's wellbeing also video calls where I can see her. I am very happy with all care and support my mum is given
and how in touch the home is with me.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Hillside Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.755 for Hillside Lodge Care Home is calculated as follows: ( (198 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 237 Ratings = 4.755
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillside Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Vanessa

Vanessa Pepper

Job Title: Home Manager at Hillside Lodge Care Home, Berwick-upon-Tweed Joined: 2015

Vanessa has worked in the Elderly Care Sector for over 33 years. She started her career as a Care Assistant and worked her way up to the Unit Manager in 1991. In 2015, Vanessa joined as Home Manager. Vanessa has achieved a lot in her career, but her proudest achievement outside of her career would be deep-sea diving around the world! In her spare time, Vanessa enjoys spending time with her family and going holidays. Words of encouragement from Vanessa for someone looking for the right care home would be: “Stay positive, finding the right home is very important but don’t be too picky, it must feel right.”


“I love what I do, I feel so rewarded.”

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