Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY
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9.8 126 Reviews
  • Hillside Lodge Care Home, Berwick-upon-Tweed
Hillside Lodge Care Home is located just half a mile from the town centre, offering convenient access to local shops, public transport, and the A1 motorway, making it easily accessible for both residents and visitors.

The home provides high-quality residential care for individuals who require support with everyday tasks such as washing, dressing, eating, and managing medication. For those with more complex medical needs, dedicated nursing care is also available, delivered by a skilled and compassionate team.

Hillside Lodge offers a safe, supportive environment where personalised care is central to promoting comfort, dignity, and independence.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1560
  • Self-Funded Nursing Care: from £1560
  • RESPITE Self-Funded Residential Care: from £1560
  • RESPITE Self-Funded Nursing Care: from £1560

These prices are only a guideline, please contact Hillside Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Vanessa Pepper (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Hillside Lodge Care Home Reviews (126)

9.8

Hillside Lodge Care Home has a Review Score of 9.8 (9.755) out of 10, based on 20 reviews in the last 2 years.
Over all time Hillside Lodge Care Home has 126 reviews.

Overall Experience
  • 96
  • 27
  • 1
  • 1
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Date Published
  • 126
  • 5
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  • 20
  • 106
Reviewer Connection to Hillside Lodge Care Home
  • 39
  • 21
  • 12
  • 10
  • 7
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 126, showing 81-100
Review from Mark R (Son of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More than happy to have my mum in this home. Found it to be like a home from home for her. Well cared for by the excellent staff who are both friendly and helpful. Room is first class as is the rest of the home. I would be very happy to recommend it to anyone.
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Mark, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from L L (Daughter of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has taken a while for Mum to settle in and she is still doing so, though now she is much more positive and says 'it's in my best interest and safety'. She really enjoys the daily activities, Monday-Friday and always speaks very highly of the activity leader. I have been made to feel very welcome
to join in with activities, both by the leader and the other residents. I appreciate the monthly residents/relatives meetings when we are all able to offer suggestions, management and nursing staff are very approachable and friendly. I would like the residents' dining tables to be round or larger, as most people are in wheelchairs. There isn't enough room for the footplate, without catching others' feet.
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you for your positive feedback towards Hillside Lodge Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from R L (Daughter of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although it took a while for Mum to settle into life at Hillside Lodge she realises that in this environment she is safe, warm and well cared for. She really enjoys the two daily activities which are varied and cover a wide range of interests. The residents' and relatives' monthly meeting is an excellent
opportunity to air views, opinions and suggest new ideas. Management receives suggestions positively and makes changes if these are feasible. All management staff are friendly and approachable. Meals are well cooked. Suggestion - plan a two-week rota of meals (the current 4-week menu is mainly a one-week menu repeated four times).
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If you would like to discuss any suggestions directly, please reach out to us at the home. Thanks again.

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Review from Victoria D (Daughter of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff in Hillside Lodge are all fantastic at there job. Very caring towards my mum, they look after her in an amazing way. Very loving to my mum and family. I could never thank them enough for all they do.
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Victoria, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Ronald J (Husband of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well maintained. If there is a problem, quick to fix. Sometimes have to wait for a carer to arrive once buzzer pressed but overall good care. Could maybe do with more regular updates on care of resident rather than having to ask. No communication from management. Regular loss of clothes, maybe use laundry
bags for residents with the room number on.
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Ronald, for your comments about Hillside Lodge Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Julia B (Relative of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the last four years, we have made visits to the home. I don't think we have had to make one complaint. The staff are lovely and the management are helpful and obliging.
First class care of the patients. Everyone seems to love what they do. A big thank you.
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Julia, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from M B (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam was very well looked after. The staff were very good at their job. The nursing care was good. When you visited you were made welcome. The entertainment was good.
Highly recommended.
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you so much for your feedback about Hillside Lodge Care Home. We appreciate you taking the time to let us know how we are doing and are so pleased you felt your mum received great care and hope that her time at Hillside Lodge did see some friendships flourish, especially with the care team.

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Review from Elizabeth D (Resident) assisted by family/friend published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care. My room is kept clean. I have baths regularly. The activities are varied. My visitors are made very welcome. The management to the cleaners are very helpful and cheerful. We are encouraged to tell staff of any problems. It is an asset having a key worker who you can
talk to. Overall I am happy as are my family and visitors.
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Elizabeth, for your feedback following your experience at Hillside Lodge Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Mary M (Wife of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely impressed with care. All the girls are so kind with my husband. He has settled very well.
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Mary, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Agnes O (Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and accommodating. They helped me settle in quickly.
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Agnes, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Joyce G (Daughter of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted following a fall and a stay in hospital. We visited Hillside Lodge and talked to the manager and explained what care she required. We were shown a room which was suitable and had a full tour of the premises. We were able to put some of my mother's possessions - photos etc - in
the room and were able to use her own bedding etc. She was made to feel at home and welcome at Hillside and settled down very well. Her privacy is respected and she is well cared for. I am always made aware of any problems or concerns.
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Joyce, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Margaret S (Wife of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff most helpful and pleasant. Most of the carers wave to my husband as they pass his room and this cheers him up. The Management is efficient and always pleasant and helpful. I am pleased I chose this home for my Husband.
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Margaret, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Gordon D (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was made very welcome. As members of Mum's family, we too are made to feel very welcome. The staff (at all levels) are wonderful. So helpful and so friendly - nothing is a problem.
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Gordon, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Hillside Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Charmaine S (Daughter of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum recently became a resident at Hillside Lodge. Both mum and I were nervous about moving into the nursing home although Hillside Lodge came with an excellent recommendation. Mum has settled in amazingly and we put this down to the excellent, caring, well-informed staff which is led by fantastic management.
Nothing
is a problem, the staff put their residents first all needs met, safety at the forefront.
Both mum and I are hugely delighted with all aspects of care delivered.
Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Charmaine, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Frances E (Daughter of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I very much appreciated the support and care given to my mother during her time at Hillside especially by the main nursing sisters. They were very sympathetic and supported the family as well as my mother.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Frances, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We appreciate you taking the time to let us know how we are doing and your kind words about our team really mean a lot to us. Thank you once again. Take care.

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Review from Susan J (Daughter of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Warm, friendly and very caring home.
Management and staff are wonderful. Mum, we feel as a family is safe, happy and well.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Susan, for sharing your recent experience of Hillside Lodge Care Home. We are happy to learn it has been so positive and appreciate you letting us know how we are doing. Have a great day!

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Review from I L (Son of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever we visit my mum she is well cared for and has settled well. The staff are always friendly and helpful.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to learn that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from F J (Son of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother admitted for palliative care on a stressed state Friday evening. took 3-4 days to acclimatise herself to new routines and giving up some decision making. More relaxed now. Staff all cheerful and helpful but obviously busy. Nurse acts as an effective intermediary. Food reported good but not always
delivered hot.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you for sharing your recent experience at Hillside Lodge Care Home. We are pleased to learn that your overall experience has been positive and that you have felt supported by our team. We appreciate all feedback as we always look at areas to improve on. Thank you once again.

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Review from Eileen B (Daughter-in-law of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law is well looked after. I am happy with the care. The bedroom and home is always clean and I have no fault at all with the home.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Eileen, for taking the time to share your experience of Hillside Lodge Care Home. We are happy to hear it has been so positive and look forward to seeing you again soon. Have a wonderful day.

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Review from David H (Brother of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very considerate and caring staff. Efficiently and thoughtfully managed. Rooms are always clean and well looked after.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, David, for your comments about your experience at Hillside Lodge Care Home. We really appreciate you letting us know how we are doing. We look forward to seeing you again soon. Take care.

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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Hillside Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.755 for Hillside Lodge Care Home is calculated as follows: ( (198 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 237 Ratings = 4.755
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillside Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Vanessa

Vanessa Pepper

Job Title: Home Manager at Hillside Lodge Care Home, Berwick-upon-Tweed Joined: 2015

Vanessa has worked in the Elderly Care Sector for over 33 years. She started her career as a Care Assistant and worked her way up to the Unit Manager in 1991. In 2015, Vanessa joined as Home Manager. Vanessa has achieved a lot in her career, but her proudest achievement outside of her career would be deep-sea diving around the world! In her spare time, Vanessa enjoys spending time with her family and going holidays. Words of encouragement from Vanessa for someone looking for the right care home would be: “Stay positive, finding the right home is very important but don’t be too picky, it must feel right.”


“I love what I do, I feel so rewarded.”

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