Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY
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9.8 126 Reviews
  • Hillside Lodge Care Home, Berwick-upon-Tweed
Hillside Lodge Care Home is located just half a mile from the town centre, offering convenient access to local shops, public transport, and the A1 motorway, making it easily accessible for both residents and visitors.

The home provides high-quality residential care for individuals who require support with everyday tasks such as washing, dressing, eating, and managing medication. For those with more complex medical needs, dedicated nursing care is also available, delivered by a skilled and compassionate team.

Hillside Lodge offers a safe, supportive environment where personalised care is central to promoting comfort, dignity, and independence.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1560
  • Self-Funded Nursing Care: from £1560
  • RESPITE Self-Funded Residential Care: from £1560
  • RESPITE Self-Funded Nursing Care: from £1560

These prices are only a guideline, please contact Hillside Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Vanessa Pepper (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Hillside Lodge Care Home Reviews (126)

9.8

Hillside Lodge Care Home has a Review Score of 9.8 (9.755) out of 10, based on 20 reviews in the last 2 years.
Over all time Hillside Lodge Care Home has 126 reviews.

Overall Experience
  • 96
  • 27
  • 1
  • 1
  • 1
Date Published
  • 126
  • 5
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  • 20
  • 106
Reviewer Connection to Hillside Lodge Care Home
  • 39
  • 21
  • 12
  • 10
  • 7
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 126, showing 61-80
Review from David D (Son of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last few weeks of her life in Hillside, and the care she received was exceptional. We were initially concerned about institutional care, but these fears dissipated immediately upon her entry into Hillside. This care home is the perfect mix of professional management and medical care,
and a loving caring community. Hillside is purpose-built, scrupulously clean and provides a calm and welcoming atmosphere. Its main strength, however, is its staff. Most of our contact was with the chief clinical lead who was truly exceptional in the bond that she formed with my mother and the constant care that she gave her at the end of her life. Mother's time in Hillside was brief, but it was made enjoyable, dignified, secure, respectful, comfortable and reassuring by all the staff who dealt with her. In our loss, we are hugely grateful for the care given to our mother by Hillside and are comforted by the fact that they helped make her passing so comfortable and supported. Thank you.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, David, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from T C (Friend of Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited Hillside Lodge many times over the years, professionally and personally over the past 10 years. On my most recent 2 visits, I was supported to visit my old friend who recently moved into the care home. The staff were most helpful in enabling my visits and prior to that arranging form
me to speak on the telephone to my friend. On my recent visit the staff including the manager were most helpful and treating my friend with courtesy and respect she told me she was happy and seemed very well looked after.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a lovely day!

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Review from Jessie R (Respite Resident) published on 15 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am enjoying my time here and feel very happy and content. I would love to stay.
Reply from Kristen Fitzgerald, Marketing Assistant at Hillside Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Ronald B (Husband of Resident) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife passed away on November 2nd and I completely blame the visits as we had been close for 85 years and due to understandable restrictions I had not been able to visit her since the 23rd March. She had therefore given up and wouldn't eat or drink. The staff were excellent and when I was in on the
15th November (Sunday) there were three qualified nurses in attendance which you would have not found even in a local hospital.
Thank you very much.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, Ronald, for taking the time to share your feedback about our home. We are so sorry for your loss, and offer our sincere condolences on the passing of your wife. Thank you for the wonderful comments about our team at Hillside Lodge; who also express their deepest sympathies.

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Review from G M (Daughter of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has a new family in living at Hillside Lodge, especially with the activities it provides for the residents, she loves them. She is very well cared for, with dignity, safety, and she feels very secure in her own bubble. Hillside Lodge is a special place for people with dementia. The staff care
for all their residents.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from S R (Daughter of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very friendly and caring. There is a lovely caring atmosphere. My mother looks very calm and content. They have taken lots of time to settle my mother, caring for her every need.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from T G (Daughter of Resident) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been able to visit my mum during an extremely upsetting time. The staff are very supportive and work really hard. The manager keeps me informed of visiting times and my mum's condition.
The activity workers are amazing doing Zoom calls and activities to keep mum occupied. The home is very clean
and mum loves the food.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from V H (Daughter-in-law of Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father-in-law stayed for one-week respite care. He said the care was excellent and the food couldn't be bettered. Because of Covid restrictions, he had to isolate but was ok with this. Overall he had a very pleasant stay.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments. Have a lovely day!

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Review from Dawn F (Sister of Resident) published on 29 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so worried about my sister during this pandemic but I shouldn't have been. The care and management were amazing to put my mind at rest. My sister was so happy when I saw her on WhatsApp she said she couldn't be happier, they're working so hard putting on shows and even getting a takeaway in and
opening a little cafe inside the home which looked like the one we used to go in when she was a little girl. The management are outstanding and do anything to make me relax. I know my sister is safe through these very serious and fighting times. Well done Hillside Lodge you are all very special. Keep up the hard, work stay safe very special people.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from S J (Sister of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in your care home for a long time, every time we visit it's like home from home so special. Te staff and management are 1st class the home is spotless, the care staff are outstanding at there job.
Nothing is a bother and the manager will do all she can for us and is there if we need
anything. It is so special to visit my sister and know how happy and well kept she is. Well done Hillside Lodge Outstanding.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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  • Treated with Dignity
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Review from Shirley B (Sister of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in Hillside Lodge now since 2015. The staff and management are second to none, they have kept me updated all through this pandemic, letting me know how she is doing and what she has been up to.
Staff do an amazing job in this most difficult time, they have kept everyone safe and
virus free, myself and our family can’t thank them all enough.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from M H (Son of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my father has is superb. My dealings with the staff and my father's thoughts leave no doubt he could not have been anywhere better at this difficult time. The care and protection he has had have been 1st class.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Janet D (Civil Partner of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner was admitted to Hillside Lodge for a weeks respite for herself and myself, as I was struggling to cope, she has a neurological condition. By the Wednesday of that week, we held a meeting with the care manager, myself, her sister, the nurse on duty and the care home manageress. It was decided
to admit her as a full-time resident.
In my view, and I know the coronavirus got in the way of normal operations, the staff have been most kind and helpful to both my partner and myself. They have kept all relatives informed of the day to day activities by FaceBook and have always been very helpful when phoning them.
My partner's condition is deteriorating quite rapidly and these last couple of weeks I have been able to see her through the bedroom window, which is a great comfort to me.
She cannot communicate whatsoever, but I can see that she is being treated with kindness and care.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, Janet, for sharing your feedback about Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are so sorry to hear about your partner but pleased you feel she is being treated with the kindness and compassion that she deserves. Take care Janet, if there is anything more can do please do not hesitate to reach out.

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Review from Shirley H (Friend of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was having difficulty at home during this very difficult time and had to go to Hillside Lodge for respite. I phone her every day and the staff are very helpful. My friend is happy with the care she receives, she is really enjoying the rest she needed. She also rates the food as wonderful,
better than a 5-star hotel. She said her room is clean and the staff can’t do enough for her. She has been joining in with the activities and making new friends and can’t thank everyone enough and feels safe and supported.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, Shirley, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from B W (Nephew of Resident) published on 22 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was sent here from the hospital to continue her recovery from a fall at home. Although she was apprehensive, I was able to reassure her that her fears were unfounded, previous visits by myself to Hillside Lodge to see residents giving me a very favourable impression. I am pleased to say that
my aunt settled in very well, surprising all with her progress. She is now back at home but still speaks warmly of the wonderful care and attention she received at Hillside Lodge.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, B W, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.

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Review from K F (Daughter of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are perfect people who think about my mum's 'best' life, going that extra bit to make life good.
Excellent support for my father who is still living in the family home (Mum in the care home).
Clean, fresh room, very appetizing meals that Dad is encouraged to join Mum.
Lovely surroundings,
well maintained.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We hope to see you again soon.

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Review from Adele M (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I viewed Hillside Lodge for the first time I was overwhelmed by how clean it was. Homely, welcoming and numerous staff being attentive. Needless to say, my Mum's name went on the waiting list! She is now a resident and enjoying every minute of it. The varied activities are certainly welcome as
well as the management. The residents are treated with dignity and respect. Hillside is a pleasure to visit. You have made our Mum very happy as well as us!
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, Adele, for your positive feedback towards Hillside Lodge Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mum has settled in, and that you are satisfied with the care and activities provided by the home. If there is anything more we can do, please do not hesitate to reach out.

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Review from Sheleen B (Daughter of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my two years of experience of visiting my Mum at The Hillside Lodge, I have never had any complaints to make. If I have to approach management about a certain subject, it has been dealt with very well. Staff are very helpful and easy to speak to and my reassurance is when I leave the building, my
Mum is in good hands. Rooms are kept clean and it is nice to have a choice of your own decor. Kitchen staff are good at noticing that if my Mum does not eat all of her meal, they ask if she would like something else at her next mealtime. Overall would highly recommend.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, Sheleen, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a lovely day.

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Review from J F (Husband of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillside Lodge the only way I can describe it; is it's like home from home. The staff are very good. They just interact with the residents; it's like one big happy family. There's not a lot more I can say.
From one very happy resident.
Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, J F, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Linda A (Friend of Resident) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting my friend I came away feeling very content knowing she is well cared for and happy living in the home, the home itself was very welcoming clean and tidy and all staff were very friendly and made me feel welcome from the moment I walked in, I was greeted by the management and pointed in
the right direction to my friends room.
I am looking forward to visiting again in the future.
Reply from Jasmine Bracken, Marketing Administrator at Hillside Lodge Care Home

Thank you, Linda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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  • Treated with Dignity
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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Hillside Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.755 for Hillside Lodge Care Home is calculated as follows: ( (198 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 237 Ratings = 4.755
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillside Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Vanessa

Vanessa Pepper

Job Title: Home Manager at Hillside Lodge Care Home, Berwick-upon-Tweed Joined: 2015

Vanessa has worked in the Elderly Care Sector for over 33 years. She started her career as a Care Assistant and worked her way up to the Unit Manager in 1991. In 2015, Vanessa joined as Home Manager. Vanessa has achieved a lot in her career, but her proudest achievement outside of her career would be deep-sea diving around the world! In her spare time, Vanessa enjoys spending time with her family and going holidays. Words of encouragement from Vanessa for someone looking for the right care home would be: “Stay positive, finding the right home is very important but don’t be too picky, it must feel right.”


“I love what I do, I feel so rewarded.”

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