Size 15 rooms
Size 16 rooms
from £1,550 / weekSize 34 rooms
Reviews posted for members of Holmhurst Care Homes Ltd.
My dad was admitted to East Hill at the end of September 2025 with dementia. Although it took him a while to settle down, the staff were amazing with him. They were also very supportive to me and always had time to talk to me and reassure me Dad suffered a major stroke in February and was admitted...
Dad's last days were comfortable and peaceful. The staff were so attentive, not only to dad but also to me and my husband as we stayed with dad for the last few days. I cannot praise the home high enough for all their care and I will always be grateful that my dad had a peaceful and dignified last few days
Thank you for sharing such a heartfelt reflection. We are truly honoured to have cared for your dad and to have supported you and your family during such an important and emotional time. It means so much to hear that his final days were peaceful and that you felt supported throughout. Your kind words are greatly appreciated by the whole team at East Hill, and we are very grateful for your trust.
After visiting my husband, I am at ease knowing that he is happy and all the staff have his happiness and welfare at heart. This is a happy home, and I take great pleasure in visiting as I am made welcome by every member of staff. I highly recommend East Hill House.
After visiting my husband, I am at ease knowing that he is happy and all the staff have his happiness and welfare at heart. This is a happy home, and I take great pleasure in visiting as I am made welcome by every member of staff. I highly recommend East Hill House.
Thank you for taking the time to write us a review, and for your recommendation. It is a privilege to have your husband staying with us, and we are delighted to hear that you feel welcome, and reassured that he is getting the care he deserves. Please don't hesitate to ask if there is ever anything more we can do for him.
Well managed, excellent staff. My wife has been a resident for 4 years and is very happy there (she has dementia).
Well managed, excellent staff. My wife has been a resident for 4 years and is very happy there (she has dementia).
Thank you for sharing your feedback. We're pleased to hear that your wife has been happy at East Hill House over the past four years, and that you've found the team and management to be supportive and reliable. Your kind words are greatly appreciated.
My brother-in-law has been in East Hill for 1 year now. Our first impression of East Hill was the friendliness of the staff and the homely atmosphere. Although lacking in some modern features and needing updating, the managers and staff are devoted to their residents, and continually try to...
In sum up, a comfortable, homely place, with dedicated staff.
Thank you for taking the time to share your experience. It's lovely to hear that the friendliness of the team and the homely feel of East Hill made such a positive first impression, and that this has continued over the past year. We're glad you feel informed and welcomed whenever you visit, and your recognition of the staff's dedication to residents is very much appreciated.
Dad has been at East Hill House for about 6 weeks. The staff keep me fully informed about Dad, who can be challenging at times. The staff are very friendly and dad appears to be fairly happy there.
Dad has been at East Hill House for about 6 weeks. The staff keep me fully informed about Dad, who can be challenging at times. The staff are very friendly and dad appears to be fairly happy there.
Thank you for sharing your experience. It's great to hear that your dad is settling in and that the team at East Hill House are keeping you well informed and supported. We're pleased he's feeling comfortable, and your kind words about the staff are truly appreciated.
My mum arrived to East Hill House in May 2025. She came from hospital and was very confused and disoriented. The management at the home were brilliant, and initially was practically one-to-one care. It took a while for my mum to settle, but with the staff's amazing patience and encouragement soon...
My mum arrived to East Hill House in May 2025. She came from hospital and was very confused and disoriented. The management at the home were brilliant, and initially was practically one-to-one care. It took a while for my mum to settle, but with the staff's amazing patience and encouragement soon had her interaction with the other residents. She seems a lot more settled at the home now, it is an enjoyable experience to come and visit her.
Thank you for taking the time to leave us a review, it has been lovely to see your mum settle with us and we are pleased our support has helped with this and to hear that you enjoy your visits to our home. We look forward to seeing you again soon. The care and services we deliver as a team to our...
Thank you for taking the time to leave us a review, it has been lovely to see your mum settle with us and we are pleased our support has helped with this and to hear that you enjoy your visits to our home. We look forward to seeing you again soon. The care and services we deliver as a team to our residents and their families is extremely important to us. Your feedback will be shared with the team.
Excellent throughout. Staff amazinf. Real care taken with every client from bottom to top of employees' status.
Excellent throughout. Staff amazinf. Real care taken with every client from bottom to top of employees' status.
On behalf of the East Hill House team, we would like to thank you for your wonderful feedback. Thank you for your positive comments regarding our home and colleagues who work hard to deliver high standards of quality care at all times. I will pass on your kind comments to the whole team.
My brother has been a resident for approximately 8 years. He is treated with dignity and respect and the staff have a warm and compassionate relationship with him. He was very poorly over the Christmas/New Year and required a hospital admission. His care and attention prior to his hospital...
My brother has been a resident for approximately 8 years. He is treated with dignity and respect and the staff have a warm and compassionate relationship with him. He was very poorly over the Christmas/New Year and required a hospital admission. His care and attention prior to his hospital admission was first class. The manger/deputy manger kept in tough with me to offer their support for the duration of his hospital stay (3 weeks). Happily he has now recovered and returned to his home.
Many thanks for your lovey comments about the care of your brother and our team, who are dedicated to ensuring our residents are safe, happy and well cared for as part of our family at East Hill House and we are pleased he has recovered and returned home to us.
My close friend has been a resident at East Hill Residential Care Home for over 5 years. During this time, the staff have always been friendly and most attentive to her needs. and have kept us informed of developments in her health and welfare. The home appears to be kept clean and hygienic and...
My close friend has been a resident at East Hill Residential Care Home for over 5 years. During this time, the staff have always been friendly and most attentive to her needs. and have kept us informed of developments in her health and welfare. The home appears to be kept clean and hygienic and comply with relevant legislation. Entertainment and activities are well organised and frequent.
Thank you for taking the time to leave us such a fantastic review! It's wonderful to hear that your close friend has been receiving such great care at East Hill House. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. I will pass on your kind comments to the whole team.
Whilst I would describe East Hill Care Home as a little shabby, the care my father receives is definitely not shabby in anyway. The home is warm, clean and welcoming. The carers are attentive, happy and always do a good job being attentive and caring. They are genuine in their care and approach to...
Whilst I would describe East Hill Care Home as a little shabby, the care my father receives is definitely not shabby in anyway. The home is warm, clean and welcoming. The carers are attentive, happy and always do a good job being attentive and caring. They are genuine in their care and approach to the residents.
Thank you so much for your kind words about East Hill House, it is lovely to hear how much you appreciate the care and compassion shown by our team to your father. It's our privilege to support each resident and their loved ones. Your kind words are greatly appreciated by all of us here at East Hill House. Thank you again.
I continue to be extremely pleased with the care my 96 year old father is getting at East Hill House. He has dementia which can be challenging at times but the staff continue to be very kind to him. You can really feel that all the staff in each role genuinely care for him. He is treated with every...
I continue to be extremely pleased with the care my 96 year old father is getting at East Hill House. He has dementia which can be challenging at times but the staff continue to be very kind to him. You can really feel that all the staff in each role genuinely care for him. He is treated with every respect and within the home, huge efforts are made with entertainment opportunities. He is also very happy with the food, which is so much better than in his last residence
Thank you for your lovely comments and recognition of our team for the care your father is receiving. It is wonderful to hear that he is enjoying the food and the entertainment/activities that our team organise for our residents' well-being. They will appreciate this feedback.
I have been extremely pleased with the care received by my lovely sister-in-law. She has settled in well given the sudden change required from living at home. The staff are excellent, very caring and understand individual needs. There are lots of activities taking place and living a distance away...
I have been extremely pleased with the care received by my lovely sister-in-law. She has settled in well given the sudden change required from living at home. The staff are excellent, very caring and understand individual needs. There are lots of activities taking place and living a distance away the updates on social media are wonderful and very reassuring.
Thank you for taking the time to write such a lovely review, it's an absolute privilege caring for your sister-in-law and we're so glad that she's settled in and enjoying our activities!
The Care Home and staff have been amazing in looking after my sister the love and care they give her is like a home from home and she is very happy. A special shout out to the whole team who support my sister like a family member is lovely and very special.
The Care Home and staff have been amazing in looking after my sister the love and care they give her is like a home from home and she is very happy. A special shout out to the whole team who support my sister like a family member is lovely and very special.
There is always some activity taking place, whether...
We have now extended her care to long-term care and are happy with our decision.
Thank you for taking the time to leave us such a fantastic review! We're delighted to hear your mother-in-law is receiving such great care at East Hill and, is therefore, staying long-term with us, we will pass on your lovely comments to the whole team. Thank you sincerely from the heart.
They are lovely to all their clients and chat to them.
They are lovely to all their clients and chat to them.
Thank you very much for your kind words. Nothing will stop us from delivering outstanding care from the heart for all our residents at East Hill. The team join me in thanking you for your positive comments.
It is with great sadness that we said goodbye to our mum who passed on the 2nd of February 2024. I would like to say a big thank you to all the staff at East Hill House for all the love and care they gave my mum right to the end. The staff always went above and beyond their duties and even attended...
It is with great sadness that we said goodbye to our mum who passed on the 2nd of February 2024. I would like to say a big thank you to all the staff at East Hill House for all the love and care they gave my mum right to the end. The staff always went above and beyond their duties and even attended my mum's funeral, which was lovely and greatly appreciated by all our family. East Hill House staff keep up the fantastic work you do and always remember you are all very highly thought of. Thank you once again for all you did for my mum, forever in our hearts and thoughts.
Thank you for taking the time to share your review of East Hill House and for your heartfelt words. We are very sorry for your loss. We were glad to be there to support you as a family while your mum was in our care. We thank you for your wonderful feedback about our home and team, this will be shared with everyone at East Hill House. All best wishes.
My mum moved in at the end of May this year. From the very first visit, the staff were super welcoming and very warm and friendly. We felt this was the right place for Mum and haven’t been disappointed at all. You can tell they take great care of Mum and she is the happiest I have seen her for a...
My mum moved in at the end of May this year. From the very first visit, the staff were super welcoming and very warm and friendly. We felt this was the right place for Mum and haven’t been disappointed at all. You can tell they take great care of Mum and she is the happiest I have seen her for a few years now. She was diagnosed with dementia and had become very isolated. Now, she’s around lots of people and is very keen to keep busy and help the carers. Simply a lovely place with lovely people and we feel lucky to have found it.
Thank you for taking the time to leave us a review and for your wonderful comments about our home and the team. It is lovely to hear she is happy and settled. Your comments have been shared with the team.
Nearly a year ago, we had no option but to find a home for dad where all of his needs would be met. We found East Hill after visiting many, so pleased that we did! Dad is happy and settled. His bright and spacious ensuite room is kept clean and tidy. Dad is always shaved, showered and dressed...
Nearly a year ago, we had no option but to find a home for dad where all of his needs would be met. We found East Hill after visiting many, so pleased that we did! Dad is happy and settled. His bright and spacious ensuite room is kept clean and tidy. Dad is always shaved, showered and dressed smartly at the beginning of each day. He enjoys the meals and is looking well, benefiting from the flexible routine. The staff are helpful and cheery with no exception. We visit regularly and are always welcomed by all. Dad enjoys outings, activities and events. We attended a tea party with music and lunch this morning, which was lovely. East Hill has given us peace of mind to know that when we're not with Dad, he's happy and well cared for.
Thank you for taking the time to leave us a review and for your lovely comments about the care your dad has been receiving. It is great to read your feedback about our events and activities. Your comments have been shared with the team.
My mum moved to East Hill House during the pandemic, which was a very challenging time for all, especially care homes. Mum made herself at home straight away and soon enough it seemed that all the staff loved her and her smile. The staff are friendly and extremely helpful at all times and there are...
My mum moved to East Hill House during the pandemic, which was a very challenging time for all, especially care homes. Mum made herself at home straight away and soon enough it seemed that all the staff loved her and her smile. The staff are friendly and extremely helpful at all times and there are always plenty of activities going on. My sister and I chose East Hill as our mum's home because of its homely nature and I am so glad we did as it is like one big family.
Thank you for taking the time to leave us a review and we are pleased to hear your mum has settled and feels part of the East Hill House family. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
The staff are always polite, friendly, helpful and professional. They deliver first-class care with compassion and empathy, despite some challenging behaviour from our stepfather. He has flourished since moving into East Hill House.
The staff are always polite, friendly, helpful and professional. They deliver first-class care with compassion and empathy, despite some challenging behaviour from our stepfather. He has flourished since moving into East Hill House.
Thank you for taking the time to leave us a review and it is lovely to hear that your stepfather has flourished since being at East Hill House. Your feedback will be shared with the team.
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