Care Homes Owned by Certitude Trading Ltd

My son has attended this service for many years on a weekly basis. He looks forward to his time there and returns home happy. The staff take great care of him and make his stay enjoyable. I can't recommend them enough!

The staff at 138 All Saints Road are kind and active. The facilities are clean and welcoming. My son likes the activities especially gardening. I appreciate the updates from the staff, which helps me feel connected to his care. Overall, we are happy with the care provided.

My daughter has been attending All Saints Road Respite in 2024 as a first time service user. Nervous at first, but each visit becomes easier because of the care of the wonderful manager and staff who create a home from home atmosphere. They offer support in a very caring way. I know my daughter is in a safe place where her needs are attended to. The staff are approachable and any concerns are immediately dealt with. The special touches like getting the same room on every visit if possible and ensuring the amazing curry is on offer are priceless for an enjoyable stay. An excellent provider in all aspects.

The manager and staff are not just health professionals but are like a family. Thank you so very much for this incredible, invaluable and much needed respite service .

Thank you!

It is easy to book time and if there is a space you know immediately. It is good to know there are other people who know your daughter as well as you do if an emergency arose and she needed taking care of.

The home itself is clean and homely.

We have always had a great experience. Thank you all.

My daughter likes going to 138 All Saints Road respite because they look after her nicely and if she is not happy she complains but this time she was so happy. My daughter goes to the Day Centre so the staff there are the ones who call me, saying what's going on with her then I know there's a problem. But this time I didn't receive a call from the Day Centre complaining, everything was good.

Cannot recommend this respite enough, my son recently moved from child to adult respite and my concerns at overnight's was soon reassured once he started here. He enjoys going, talks about the staff and has settled there which is something I never thought would be possible. The manager is helpful, mindful and amiable and cannot thank her enough for her help over the last 10 months, and all staff are outstanding! Thank you 138 All Saints Roads for helping my son have some independence from me and for me to have some time for myself.

My son uses this respite. He loves going to this respite. He is well entertained there. He also knows and loves the staff and seems to like them all. They even cook his favourite African dishes for him when he is there too. He gets to listen to his favourite music played on loudspeakers which he likes very much.

My child has always been happy to stay in respite and always appears happy when he comes home. He is able to verbalise so we are partially aware of his thoughts. We only use the service occasionally but are happy so far.

My son has always found it difficult with transitions. However, he has always attended All Saints with no problems at all. This indicates to me how much he loves coming to All Saints. The staff are always really happy and friendly towards my son and he really enjoys it when he stays there. I feel that he sees All Saints as his second home and he shows this by how comfortable he makes himself on the sofa. He is always relaxed and happy when I come to collect him. Thank you for looking after my son whilst I haven’t been able to. It has been such a relief to know he is somewhere safe and familiar and being looked after so well.

Staff were always at hand for both the service user and the parent.

My daughter is a service user of All Saints. She absolutely loves going there and I know she will be so looked after she goes there happily and comes back home happily. As a parent her happiness and safety are paramount and I know I can leave her there and not have any issues or worries. The staff are wonderful with her and always on the other end of the phone if I need to check that she is ok and will always contact me if they have a problem. The respite itself is very bright, clean and spacious. On a daily basis, they cater for her dietary needs and her needs are always met. We have been using All Saints for a very long time and I am always happy to leave her with peace of mind. My daughter is totally deaf and at home when going to bed she has to have a side lamp on, this need was always met making her feel safe. It is all the little things that add up to a safe and caring stay for her. I wouldn’t leave her with anyone else. Because no matter what her needs are met.

The team have worked hard to ensure my son is able to be accommodated, due to his needs. Working with us as a family and local authority, to ensure he is understood and helping him to settle into a new environment for respite, due to his complex special needs. It has taken a while for him, but staff have been supportive and welcoming to ideas that have been suggested.