Care Homes Owned by Certitude Trading Ltd in London

very well and this enabled me to carry on with my difficult caring role. I was almost at breaking point and only the manager recognised this and voiced her concerns. During my son's overnight stays the manager and staff communicated well, administered medicines, healthy food, interaction, structure and gentle expert care to the highest standard. They ensured the rooms consisting of beautiful bungalows were immaculately clean, comfortable and well adapted. 138 All Saints Road is not just a building but a real caring home.
The manager and staff are not just health professionals but are like a family. Thank you so very much for this incredible, invaluable and much needed respite service .

a safe place where her needs are attended to. The staff are approachable and any concerns are immediately dealt with. The special touches like getting the same room on every visit if possible and ensuring the amazing curry is on offer are priceless for an enjoyable stay. An excellent provider in all aspects.

worried and stressed, my son unhappy hence counter productive.
138 All Saints Road provides excellent care for my son, enabling me to get the much needed breaks, without me being worried for his well being.
The consistency of long term experienced staff - 5 staff members in particular, got to know my son and his personal needs and developed an excellent relationship with him. Staff are caring, listen to carer's concerns, are conscientious, and any issues swiftly and professionally addressed.
Staff have an insight in communicating with service users, and encourage and keep them occupied whilst respecting their choice. My son's dietary and medical needs are strictly adhered to.
Thank you!

a break and do an activity without worrying about her care. This is a wonderful resource that I am grateful to have access to.
It is easy to book time and if there is a space you know immediately. It is good to know there are other people who know your daughter as well as you do if an emergency arose and she needed taking care of.

is well cared for and treasure the short break.
The home itself is clean and homely.

But this time I didn't receive a call from the Day Centre complaining, everything was good.

and amiable and cannot thank her enough for her help over the last 10 months, and all staff are outstanding! Thank you 138 All Saints Roads for helping my son have some independence from me and for me to have some time for myself.

very much.

the time to get to know him and his needs and what he enjoys.
My son has always found it difficult with transitions. However, he has always attended All Saints with no problems at all. This indicates to me how much he loves coming to All Saints. The staff are always really happy and friendly towards my son and he really enjoys it when he stays there. I feel that he sees All Saints as his second home and he shows this by how comfortable he makes himself on the sofa. He is always relaxed and happy when I come to collect him. Thank you for looking after my son whilst I haven’t been able to. It has been such a relief to know he is somewhere safe and familiar and being looked after so well.

had lots of activities to keep her busy.
Staff were always at hand for both the service user and the parent.

wonderful with her and always on the other end of the phone if I need to check that she is ok and will always contact me if they have a problem. The respite itself is very bright, clean and spacious. On a daily basis, they cater for her dietary needs and her needs are always met. We have been using All Saints for a very long time and I am always happy to leave her with peace of mind. My daughter is totally deaf and at home when going to bed she has to have a side lamp on, this need was always met making her feel safe. It is all the little things that add up to a safe and caring stay for her. I wouldn’t leave her with anyone else. Because no matter what her needs are met.

have been supportive and welcoming to ideas that have been suggested.