Care Homes Owned by Penn House Ltd in West Midlands

A good experience for my mother's respite stay. Manager was helpful, senior carers, Tracy and Nicola, were very efficient at medicine administration, and at accomodating mum's needs and preferences. They acted well on information and advice provided about mum's care, which contributed towards a successful stay at Abbey Lodge. All carers were friendly, caring and helpful.

Great staff. Very attentive and a lovely place overall. Clean and very accessible to get to. Food and care are exceptional . Very good amenities for residents. I'm happy with the care my father is currently receiving

Lovely staff who are very caring and compassionate here at this ultra modern home , from first arrival to ongoing care everyone is really helpful and provide outstanding quality of service - at Wolverhampton

My brother needed emergency respite care when our mother was hospitalized. The staff have been very helpful and supportive of both my brother and myself as we acclimatised to the new situation. The staff have been super friendly to Stuart and this has made the transition successful. I feel confident that his needs are being met and I when I visit I'm made to feel welcome. The building is always clean and the staff always prioritise caring for the residents.

The management and staff couldn't have been more helpful and supportive when we recently had to move mom from her home into Penn House. As mom has dementia it was difficult for her to fully understand what was happening during the move, the whole team were on hand to take care of mom and to give us support and advice. The staff went out of their way to introduce themselves and make mom feel at home. After a few weeks mom has settled in well. The staff are friendly, considerate, helpful and dedicated. Mom thoroughly enjoys the organised events and has been very busy creating various items. The family are very pleased with Penn House and I would be happy to recommend their care to others.

So grateful for how they have treated my mother

Staff have all been kind caring and considerate. Mum enjoys the food. She has settled in well despite complex issues arising from dementia. Communication has been good and the management team and seniors have gone the extra mile to help mum and our family at what has been a difficult time for us.

Dad lights up when he sees some of his favourite carers, esp Deb! It is a huge relief to know that he is being well taken care of and his needs are met. He is always clean and tidy (note he is often incontinent), nails trimmed, hair cut, clean shaven - which he cannot do for himself, and eats well. Residents are well monitored as well, as there are cameras in the main communal areas

Our dad has been there for just over 2 weeks. We feel he is safe, he is also being monitored and well looked after. We thank you. Keep up the good work.

Over the weeks I found it hard to get mom to mingle with others in the home. But with the carers and nurses there she has loved participating in craft work with your staff and residents, it was so lovely to see her happy. Your staff have been amazing with my mother and I can't speak highly enough about them and how she has been treated.

It was an amazing experience well done

This home has a warm, fun and happy feel. Nothing is too much trouble and we are all treated as family.

My dad has any been here for 2 weeks so far, the staff are fantastic, friendly and supportive, I can sleep at night knowing my dad is safe an well taken care off, thank you to the team at Penn House.

Myself, my sister, family and friends have always been made to feel very welcome and the team always take the time to speak to us when we are there. A big thank you to everyone at Penn House for everything that they are doing for Mum.

Cannot fault the care mom receives here. All the staff are lovely and friendly and welcoming. Mom is well looked after and kept safe. Cannot praise them enough for their care. I can sleep at night knowing mom is in good hands.

What can I say about this wonderful establishment that isn't glowing. My Mam had been in their care since February 2023 following an emergency temporary respite bed, she has remained there until she sadly passed away early this morning. Her behaviour to say the least was both complex and challenging at times, the staff went above and beyond, she was extremely well looked after, safe, cared for with love and the last week of her life she was comfortable and I was able to visit whenever I wished. I will be forever grateful to the Manager and Staff at Penn House for their professional manner, care, love and support they showed my Mam. A heartfelt Thank You

Fantastic care given to our Dad by all staff at Penn House since being transferred here from hospital towards the end of October 2024. Can't speak highly enough of all of you, our gratitude to you all for the support and encouragement to Dad and also to all our family in this uncertain time. He has come through a lot and is now very much stronger. Thank you hopefully, he will be home soon.

The home has looked after my father-in-law very well since day one of his transfer from hospital. We are very pleased with his progress there. The staff are very welcoming and supportive to us as well. Top marks, would definitely recommend this care home.

Dad has been supported and encouraged by an attentive team of staff. They have made us all feel welcome when visiting and enabled Dad to feel safe and secure whilst he continued to get well. Communication has been excellent, keeping us updated on Dad's progress.

Amazing team looking after my dad, he has come on leaps and bounds since being in their care. He has put them through a lot at the start of his stay. But their commitment to get him fit and healthy to come back home is amazing.

Well done to the caring staff.