Care Homes Owned by Serene Care (UK) Ltd

The home is warm, clean and smells nice! Thank you Abbey Rose.

Mum is happy in this home. The staff are very caring and sensitive to her needs, especially as her dementia has worsened in the last few weeks. The home is always clean and welcoming whenever I visit and she has a very pleasant room overlooking the garden.

Lovely big private clean room for my Nanny, which had a nice big window and was very warm. The staff were lovely and attentive and seemed to know and understand my Nan very well. We were well informed of her progress and they understood the future care plan for my Nan. Overall I would highly recommend this care home as it has a small number of residents who are very well looked after and cared for by the very lovely staff and carers.

Abbey Rose has caring, supportive staff. Always greeted at the door with a smile of welcome and offer of refreshment. They all speak kindly to residents and treat them with dignity. My family and friends have been made to feel able to visit; at any time. The Abbey Rose smells nice, looks nice and is a peaceful haven. We, as a family, feel fortunate that our loved one is cared for there.

I was at breaking point trying to find a home for my mum’s complex needs: Abbey Rose is perfect. The care team treat her with understanding and respect. The Manager made it clear that it’s my mum’s home and we are always welcome, in fact, my father eats lunch with my mum when we take him to visit and he will live there when the time is right. The home’s owner went out of his way to introduce himself and told me he is always contactable. My mother looks cared for and happy. The residents are encouraged to interact and make friendships. If anyone is reading this unsure what to do regarding placing a loved one into a home I would say visit this home even if it’s not on the doorstep - it’s a little out the way for me but it’s worth it to know my mum is in the right home. The care staff were of great support as I did not cope well with mum’s dementia. Thankfully I am accepting things slowly and getting on with my life as I know my mum has quality in her life at Abbey Rose.

My aunty spent 6 years at Park Lodge spending her last years here being well cared for. I chose Park Lodge because it had a homely feel about it being quite small. The room she stayed in was cosy with an on suite always kept clean and tidy. Food was varied and plentiful which my aunty very much enjoyed.

As time progressed my aunty needed more personal care as she became bedridden. My aunty was carefully monitored and received regular visits from the local doctor.

I have been kept informed about her medical needs by the home and her end of life care was exempt

My aunty built up a special relationship with all the carers and this, I'm sure, helped her mentally to cope with her illness.

I would like to see the outside surrounding a bit neater with colourful flowers everywhere.

My Aunt has been a resident here for nearly two and a half years. The staff here are superb. Nothing is ever too much trouble. My Aunt enjoys every aspect of her care and attention, also her food. I am more than happy with every aspect of her care.

From our first unannounced visit to Abbey Rose for my mother, we were made welcome by the Manager and Care Managers. Clients looked happy and staff were immediately on hand to assist clients. Respect and dignity is a priority. Abbey Rose has a warm, family feel and is not pretentious. The small size of the care home helps. Individual rooms are very clean and comfortable and have a homely feel about them. The sitting and dining areas are well laid out, comfortable and easily accessible to clients. Meals are excellent and individual dietary needs met. Weekly entertainment is varied and stimulating and clients are encouraged to share the experiences. Staff and local volunteers participate and family/friends are invited too. I feel very lucky to have found such a special place for my mother. Knowing mum is cared for and safe is a huge relief.

On my first visit to Abbey Rose, I was made very welcome. Every detail of how the home is run was explained to me. The family and I made arrangements for my friend to move in. She had a lovely room with en-suite. There were good entertainment and musical days in a very nice lounge. The food was very nice and all cooked in a spotless large kitchen. On my visits which was most days, on my arrival, always a cup of tea. Residents and visitors were looked after in a very special way.

The conservatory is a lovely environment for residents. Entertainer (singer) comes, exercises/games can also be done.

Staff are very attentive and caring.

I and my brother found Park Lodge was an excellent care home for our mother who is now 96 years of age. All the staff are very attentive to detail with regard to our mother's health and welfare. Encouraging her to eat and drink when she is feeling a bit low because she has now become bedridden after losing the use of her legs. She used to be a very independent lady.

Continuing the family approach, the meals are freshly prepared at Park Lodge and they are excellent. My mother has lived there for nearly three years after the death of her husband. Instead of living what could have been lonely last years, she has made many new friends from both staff and residents and she joins in many of the activities available.

Park Lodge appears to me to be a friendly home where residents feel part of a family. The staff do their very best to meet the needs of all residents and provide a safe, secure and stimulating environment. As a visitor, I have always been treated courteously and made to feel welcome - often with a cup of tea!