Park Lodge, in Poole, is registered for seventeen residents, all of whom receive care that is appropriate to their own personal circumstance, carried out by a dedicated team who take pride in a strong community reputation.

The facility is located close to local amenities and supports an active lifestyle amongst residents, with events and outings that make the most of one of South England's most popular coastal locations.

Owner: Vimla Heeroo

Person in charge: Tracey Harvey (Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users

Registered Care Categories*: Old Age

Admission Information: Residents must be fully mobile. Ages 65+.

Single Rooms: 17

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single £750 – £800 (These prices are only a guideline, please contact Park Lodge to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Park Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Park Lodge has a Review Score of 9.2 (9.208)

The Review Score of 9.2 (maximum of 10) for Park Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Park Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Park Lodge is calculated as follows: ( (23 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Park Lodge is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 4 Reviews ÷ 3.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park Lodge?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park Lodge

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1

The conservatory is a lovely environment for residents. Entertainer (singer) comes, exercises/games can also be done.

Staff are very attentive and caring.

How likely would you be to recommend Park Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I and my brother found Park Lodge was an excellent care home for our mother who is now 96 years of age. All the staff are very attentive to detail with regard to our mother's health and welfare. Encouraging her to eat and drink when she is feeling a bit low because she has now become bedridden after losing the use of her legs. She used to be a very independent lady.

How likely would you be to recommend Park Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Park Lodge Care Home is relatively small - maximum of 17 residents. This enables both residents and staff to get to know each other very well leading to a great family atmosphere which is both caring and homely.
Continuing the family approach, the meals are freshly prepared at Park Lodge and they are excellent. My mother has lived there for nearly three years after the death of her husband. Instead of living what could have been lonely last years, she has made many new friends from both staff and residents and she joins in many of the activities available.

How likely would you be to recommend Park Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Park Lodge appears to me to be a friendly home where residents feel part of a family. The staff do their very best to meet the needs of all residents and provide a safe, secure and stimulating environment. As a visitor, I have always been treated courteously and made to feel welcome - often with a cup of tea!

How likely would you be to recommend Park Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Park Lodge

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Park Lodge

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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