Care Homes Owned by East & West Healthcare Ltd

My Dad lived at Meadow view care home for 3 year's he loved it every minute it was clean, tidy all the time, the care, kindness, compassion, dedication, support and respect given and not just to my Dad but to my family as well, even on his down days due to his Alzheimer's they were there, My Dad was put on end of life in early May, from the managers senior carers, carers even down to the cooks and cleaners they were so caring,supportive of my family in our time of need, always there to offer to make tea and coffee, sandwiches even meals were offered to us in my Dads last few days, there end of life protocols were 1st class everything we needed to know we knew, every step all the time. As a care home the we couldn't thank the staff enough for everything they did and have done for my Dad we as a family will be eternally grateful to all the staff who we say are like family to us now for the thoughtfulness throughout our Dad residence there.much love and thanks from Charlie's family

My mum was only here for 3 weeks unfortunately, but the care and compassion they gave my wonderful mum and me in that time was absolutely amazing ,they couldn't do enough for us ,,a special thankyou to Lisa for being there right till the end,,and Louise and Tanya your kindness was amazing,,very compassionate Thankyou Michelle and Ellie xxx

This was my first visit to my uncle since he transferred. We were warmly welcomed. My uncle looked happy,smart and generally well cared for. His room is bright and pleasant and he seemed much more alert and relaxed at the same time. We were offered a hot drink and as we left had a pleasant conversation with the nurse in charge. So reassuring

My mum was moved here on the 31st July 2023 from another nursing home. A change of management was just happening. So any negative remarks might be from before then. My mum needed 24 hour care due to her having a massive stroke. She finds it difficult to communicate but I can tell she is comfortable and happy. The staff are very caring, helpful and tend to her every need. She enjoys being brought down into the lounge where she can watch other people as she is unable to join in herself, she is always included in the activities. I would recommend your loved one being cared for here.

When I first saw Braeside NH I wondered what I'd done allowing my mum to become a resident. It looked shabby and old fashioned (it has since started a schedule of works to improve it). Very quickly I changed my mind when I realised how warm and caring the staff are ( all staff permanent and know the residents). The food is good, with residents preferences taken into account. My mum's always treated with respect and as an individual. Staff spend time with her and try and boost her confidence and include her in the various activities that go on both inside the home, and in the community. I have access to managers where I have always been listened to and any change requests for mums care actioned. She has now been there 18 months and I can relax knowing that she is so well cared for.

The staff who looked after her the few days before she died were exceptional and they know who they are. She died peacefully and not in pain and when she'd passed the staff gathered in reception to see her leave with the funeral directors xxxx

My Mum has been in this home for just under two weeks and during that time, the managers are excellent, along with the care team who support her. Nothing is too much trouble and I highly recommend this; thank you again. You all do a fantastic job. Thank you once again.

Overall, a brilliant home.

I thought the end of life care was good until my Mother's death. She passed away on a Friday night but I only found out when I went to visit on Sunday morning. In other words the care home did not notify me of her passing.

My Dad had dementia and was taken to hospital. After treatment of an infection he picked up, we were informed that he needed more care than the present care home could provide and were told that Braeside Nursing Home had a vacancy. After reading some of the reviews we were quite concerned however, these were unfounded. The nursing home is spotlessly clean although a little tired but the staff couldn't do enough for you and actioned (within reason) any requests put to them. They're helpful and cheerful rather than grudgingly carrying out residents'/families' wishes and preferences. As a family, we were overall very pleased with Braeside and its staff.

The care home has a very friendly atmosphere. All the staff are so friendly and very kind to the residents. I have met management, who are very nice and seem to have the best interest in making the home a perfect home for the elderly. As a family, we cannot get over how clean and tidy it is. The decor is nice, calming, and to a high standard. There are no bad smells whatsoever, and I feel very comfortable that my mum is residing in the home. The home is very secure, with no way of the residents coming to any harm or going missing. I have nothing bad to say about the home.

My mum is a resident at Meadow View Home is lovely, always clean and the staff are amazing. I can go to sleep at night without worrying because she is well cared for, I am so glad I chose this home, keep up the good work your all amazing.

My mother has been in Meadow View Residential Home for just over two years now and has just celebrated her 94th birthday there. I really can't speak highly enough about the care given and the quality of care staff. Absolutely every effort is made to make every day enjoyable for the residents. My mother quite simply loves being there and will tell anyone who asks that she really doesn't want to be anywhere else. The effort that all of the staff made to make my mothers recent birthday celebration memorable was above and beyond what I could have expected. I wish to thank all the staff at Meadow View for the continued excellent care given to my mother. Thank you all.

Thank you very much for your hard work and commitment. I would highly recommend Roche Abbey.

From the very beginning, the staff were kind and professional. They had very little information from the hospital so asked if I could 'fill in the gaps'. My mother is partially sighted and deaf, as well as having the start of dementia. The staff couldn't have done any more for her. I'm in awe of their patience and kindness. Once they discovered that Mum loved to be outside in the garden, they facilitated it, they thought up inventive ways to keep her occupied and stimulated. Most of all they were incredibly flexible allowing us to visit around our jobs, letting us take her out for the day and even allowing the great grandchildren to visit. The home is very clean and tidy but without being regimented so my mum honestly felt like she was staying in a hotel! I wouldn't hesitate to recommend it.

My Grandma has recently been a resident at Braeside Nursing Home. The care provided by the staff was exceptional. The staff were caring and kind and treated my Grandma with great respect and dignity. Braeside became a lovely home for her in her final days and months and we could not have asked for better care. Thank you for everything you did for her. With love from my family.

Important to mum she also always says how nice the food is. No bad observations to make?

My mother went for respite care, she really wasn't well and I requested she stay as she has had marvellous care on residential and now on nursing. I would recommend this home, the staff are all friendly and professional.

The home is kept spotless and your dietary needs are catered for too.

Flouting of COVID rules, actually allowing a patient to leave the home and then recalling her because she should not have been let go without negative test results being received!! Thus putting other people at risk.