Care Home Owned by 1st Care Ltd in Merseyside

tea and cake then evening meal at 5 o clock and later coffee or tea with snack . The staff are very attentive to there needs and work very hard to make the residents feel at home .I think the standard of care in this home is exceptional .He has his own room with TV, on suite and a reclining bed so he can sit up when ever he wants .It was the best decision I made putting him in Orrell Grange and thank the staff so much for caring for him .

they do not care. They will ask family members to collect & return medication they kick family out of the room when their loved one is dying! They don't answer the call button until you have to go and get them yourself the staff should be ashamed of themselves. My mum even had to beg for an Ambulance when my grandad was unwell which the staff said this was down to the hot weather, this actually turned out to be pneumonia. The manager Bernie is all singing & dancing until you actually raise concerns then she's nowhere to be found! We actually have a safe guarding complaint which was raised by one of the district nurses. That place should not be open!! Could go on a lot more about this place.

care staff regularly update us on Dad's care. Any concerns are discussed immediately as well as what’s working well for Dad and anything new, the team are trying to keep Dad as comfortable as possible. These are always two-way conversations and are input is always welcome and very much appreciated. Any interaction we have with the sub-teams; kitchen, domestic, laundry, entertainment, maintenance and administration are always polite, professional and nothing is ever too much trouble.
As a family, we are extremely grateful to you all knowing that our loved one is in very safe hands.

her being very close to the end of life. I cannot thank them enough.

local MP, and the police. Needs urgent review and new management. I would like to say more but not allow on here, but it is all true. The owners 1st Care Limited do not carry out any independent investigations, they get the staff you have made a complaint about do the investigation.
Please do not send any of your family members here please!