Care Homes Owned by 1st Care Ltd in Merseyside

11-0 tea biscuits or tined fruit .Mid day dinner, afternoon tea and cake then evening meal at 5 o clock and later coffee or tea with snack . The staff are very attentive to there needs and work very hard to make the residents feel at home .I think the standard of care in this home is exceptional .He has his own room with TV, on suite and a reclining bed so he can sit up when ever he wants .It was the best decision I made putting him in Orrell Grange and thank the staff so much for caring for him .

If I could give zero stars I would! Orrell Grange should never be able to care for residents. My grandad was here from 31st December 2024 until 17th May 2025 when he unfortunately passed. If your loved one is needing any end of life care please do not consider this place! If you need any looking after they do not care. They will ask family members to collect & return medication they kick family out of the room when their loved one is dying! They don't answer the call button until you have to go and get them yourself the staff should be ashamed of themselves. My mum even had to beg for an Ambulance when my grandad was unwell which the staff said this was down to the hot weather, this actually turned out to be pneumonia. The manager Bernie is all singing & dancing until you actually raise concerns then she's nowhere to be found! We actually have a safe guarding complaint which was raised by one of the district nurses. That place should not be open!! Could go on a lot more about this place.

Me and my family are very grateful.

As a family, we are extremely grateful to you all knowing that our loved one is in very safe hands.

We were happy with the care and support that our dad received during the two years he was a resident. His needs were listened to and catered for in respect of where he spent his time and the food he ate. Thank you.

The culture, ways of working are excellent. This is due to the manager who engages herself with residents, their families and staff. It is clear her ethics and ways of working feed through to her staff. Mum was treated with utmost respect at all times. Everyone gave their utmost to help Mum despite her being very close to the end of life. I cannot thank them enough.

The manager and her staff treat residents like family and give a high level of care. Food is of a high standard, always clean. Residents are kept entertained at all times and nothing is a trouble to staff members, I would recommend this care home to anyone looking to place a loved one.

Please do not send any of your family members here please!